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Xerox 1235/DX - Phaser Color Laser Printer Advanced Features And Troubleshooting Manual

Troubleshooting guide.
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Phaser
1235 Color Printer
®
Advanced Features and Troubleshooting Manual
9/19/00

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   Summary of Contents for Xerox 1235/DX - Phaser Color Laser Printer

  • Page 1 Phaser 1235 Color Printer ® Advanced Features and Troubleshooting Manual 9/19/00...
  • Page 2 Copyright © Xerox Corporation. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. ® ® ® ® ® Phaser , PhaserShare , ColorStix...
  • Page 3 PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. All trademarks noted herein are either the property of Xerox Corporation, Pantone, Inc., or their respective companies. © Pantone, Inc., 1988.
  • Page 4 Xerox may request that Customer allow such remote access to the product. In the maintenance of the product, Xerox may use new or equivalent to new parts or assemblies for equal or improved quality. All defective parts and assemblies become the property of Xerox.
  • Page 5 (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. XEROX MAY REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED.
  • Page 6 Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition". To the full extent permitted by law, Fuji Xerox’s sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’...
  • Page 7: User Safety Summary

    User safety summary Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Notes, Cautions and Warnings The following special tags are used to denote information of importance to the user: Note: Information about your printer that is particularly helpful or useful.
  • Page 8: Maintenance Safety

    If any of the following conditions occur, switch off the printer power immediately, disconnect the power cord and call an authorized service representative. The power cable is damaged or frayed. Liquid is spilled into the printer. The printer is exposed to water. Any part of the printer is damaged.
  • Page 9 Place the printer on a level, solid surface with adequate strength for the weight of the machine. The base printer weight without any packaging materials is 51 kg (113 lbs.). The printer is heavy and must be lifted by two people. The illustration below shows the proper technique for lifting the printer.
  • Page 10 Do not remove any trays above the currently selected media source tray. Do not open the covers while printing. Do not switch off the printer power while printing. Do not move the printer while it is printing. Phaser 1235 Network Color Printers...
  • Page 11 Symbols as marked on product: DANGER high voltage: 0730-05 Protective ground (earth) terminal: 0730-06 Hot surface on or in the printer. Use caution to avoid personal injury: 0730-09 0730-07 0730-08 Use caution. Refer to the manual(s) for information: 0730 10 Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock.
  • Page 12: Table Of Contents

    Contents Getting to Know Your Printer........1 Introduction .
  • Page 13 Printing............23 Printing Options .
  • Page 14 Using the Front Panel ............39 Front Panel Layout .
  • Page 15 Printer Maintenance............81 Customer-Replaceable Consumables (CRCs) .
  • Page 16 CE Certification ............116 EN55022 .
  • Page 17: Getting To Know Your Printer

    Getting to Know Your Printer Getting to Know Your Printer Introduction In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, be sure to perform all the steps outlined in your printer’s setup guide and connect the necessary cables.
  • Page 18: Printer Components

    Getting to Know Your Printer Printer Components Base Configuration Front View 1 Output bin (media delivered face-down) 2 Top cover (Cover A) 3 Front panel 4 Top cover release 5 Multi-sheet Bypass Feeder (MBF) (shown closed) 6 Multi-sheet Bypass Feeder release 7 Front cover (Cover B)
  • Page 19: Internal Components

    Getting to Know Your Printer Internal Components Top View 1 Fuser 2 Cyan imaging drum 3 Slot for magenta imaging drum 4 Slot for yellow imaging drum 5 Black toner cartridge (on top of black imaging drum) 6 Black imaging drum 7 Transfer belt (not visible when...
  • Page 20: Printer Options

    Getting to Know Your Printer Printer Options Optional Paper Trays 1 Tray 2 (530-sheet feeder) 2 Tray 3 (530-sheet feeder) Duplex (2-Sided) Option 1 Duplex option (shown partially pulled out) Phaser 1235 Network Color Printers...
  • Page 21: Printer Features

    Getting to Know Your Printer Printer Features Your printer has many special features that enable you to achieve the results you need for your specific print job. Features vary according to the options installed on your printer. This section will help you become familiar with your printer's features and capabilities. Media Handling Your printer has several media input sources and output destinations as described below.
  • Page 22: 2-sided Printing

    Getting to Know Your Printer 2-Sided Printing A duplex option is available for your printer which enables 2-sided printing on specific media types and sizes. For information on supported media, refer to Supported media and media sizes on page 15. Connectivity Your printer contains the following interfaces for connecting to a host computer or network:...
  • Page 23: Pdls And Fonts

    Getting to Know Your Printer PDLs and Fonts Your printer includes the following Page Description Languages (PDLs): Adobe PostScript 3 with 136 resident Adobe Type 1 fonts An emulation of HP PCL5c with 46 resident Intellifont fonts PDF (requires optional hard disk drive) TIFF (requires optional hard disk drive) The printer automatically detects a print job’s PDL and uses to the appropriate PDL interpreter for processing.
  • Page 24: Convenience Features

    Getting to Know Your Printer Convenience Features SnapColor The SnapColor feature provides the optimum settings for documents with both graphics and text. This produces the best output for most documents. Fax Friendly The Fax Friendly feature changes your color document to patterns of black and white so that it can be used as a fax original or for black and white copying.
  • Page 25: Automatic Image Correction

    You can user your favorite email program to email print jobs to the printer. To use this feature, establish a mail account for the printer and configure the Xerox Mail Port Monitor. (See the CentreWare Internet Services User Guide located on the Printer Management Software CD-ROM for more information.)
  • Page 26: Printer Documentation

    Getting to Know Your Printer Printer Documentation Documentation for your printer is provided in either printed or electronic form and is also available on the Xerox web site: www.xerox.com/officeprinting/1235support. Printed Documentation Your printer was packaged with the following pieces of printed documentation: Setup Poster —...
  • Page 27: Printer Management Software Cd-rom

    This CD-ROM contains the following documentation and uilities: Phaser 1235 Color Printer Quick Network Install Guide CentreWare Internet Services User Guide CentreWare DP User Guide CentreWare MC User Guide Xerox PrinterMap User Guide Printer Map CentreWare DP CentreWare UNIX CentreWare for TTY UNIX Utilities...
  • Page 28 Getting to Know Your Printer Phaser 1235 Network Color Printers...
  • Page 29: Loading Print Media

    Multi-Sheet Bypass Feeder, it may not be printed 2-sided automatically, but may be printed 2-sided manually. Use only Xerox Phaser 35 Series transparencies as other transparencies may cause damage to the fuser. Any damage caused due to the use of unsupported media will not be covered by your printer’s warranty.
  • Page 30 Label sheets that have previously been run through the printer and from which printed labels have been removed Paper with high rag content Transparencies other than Xerox Phaser 35 Transparencies Note Using media not recommended for the Phaser 1235 Color Printer may result in paper jams, print quality problems or printer damage.
  • Page 31 3.88 x 7.5 in. • • is recommended. 110 x 220 mm 175 x 250 mm 162 x 229 mm Transparencies Use only Xerox 210 x 297 mm • • • Phaser 35 Series transparencies. Letter 8.5 x 11 in.
  • Page 32: Storing Print Media

    Loading Print Media Storing Print Media Print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print-quality and reduces the frequency of paper jams. Store the media in its original packaging on a flat surface, in a relatively low-humidity environment.
  • Page 33 Loading Print Media Insert a stack of paper into the tray. For proper print orientation: Single-sided printing The print side should be face-down. Drilled holes should be on your left as you face the printer. Letterhead should be at the front of the tray face-down.
  • Page 34 Loading Print Media Set the Front Panel to match the loaded media type. † From the front panel press the Menu buttons to scroll to Tray Menu. Press the Item buttons to scroll to Tray 1 Type (if loading Tray 1). Press the Value buttons to select an option listed: - Plain, 60-90 g/m...
  • Page 35: Multi-sheet Bypass Feeder (mbf)

    • Letterhead should be face-up at the bottom of the tray. • Tuck flaps inside envelopes to reduce wrinkling. • Envelope flaps should be face-down on your right as you face the printer. • Labels and Xerox Premium Business Cards should be face-up. Advanced Features and Troubleshooting Manual...
  • Page 36 Loading Print Media Adjust the guides to fit the media width. Set the front panel to match the media type loaded in the MBF (Multi-Sheet Bypass Feeder). † From the front panel, press the Menu buttons to scroll to Tray Menu. Press the Item buttons to scroll to MBF Type.
  • Page 37 Loading Print Media Note To avoid possible print-quality and media-feed problems, make sure that the loaded media matches the tray type setting. Send the job to the printer. † Note that the buttons have graphics and numbers only (no written labels) on the 220 V models of the printer.
  • Page 38 Loading Print Media Phaser 1235 Network Color Printers...
  • Page 39: Printing

    The port is configured for a direct network connection (lpr) or to a network queue. Through the mail port monitor The port is set to the Xerox Mail Port Monitor and the printer has an email address. Print via a...
  • Page 40: Printer Drivers

    The table below lists the supported drivers by PDL (Page Description Language) along with supported operating systems Note The printer was shipped with the latest drivers available at the time of manufacture. You can check for newer drivers on the Xerox web site: www.xerox.com/officeprinting/1235support Printer Drivers by PDL Platform/Environment...
  • Page 41: Configuring The Printer Drivers

    Printing Configuring the Printer Drivers Be sure to properly configure the printer driver for your printer and its installed options, such as additional media trays, the hard disk drive, duplex module, etc. If the printer driver is not properly configured, the optional features, such as 2-Sided Printing, Proof Printing, Secure Printing, Tray 2 and 3 sources, etc., will not be available.
  • Page 42: Printer Driver Features List

    Printing Printer Driver Features List The table below shows the features available in each type of printer driver. Printer Driver Features List Feature Macintosh Windows Windows Windows Windows 9X/ME 9X/ME PS NT 4.0/ NT 4.0/ PCL5c 2000 2000 PS PCL5c Automatic Image Correction •...
  • Page 43: Printer Driver Feature Descriptions

    Printing Printer Driver Feature Descriptions The following sections provide a general overview of the printer driver features. Implementations of some features vary based on your operating system. For more detailed information on the features of your printer driver, see the online help in the driver software.
  • Page 44: Booklet Creation

    Printing Booklet Creation Prints your document in the form of a small book. You must have the optional duplex module installed to use this feature. It is available for any paper size that is supported for 2-sided (duplex) printing (see Duplex (2-Sided Printing) on page 31).
  • Page 45: Collation

    Printing When you fold several pages into a booklet, the thickness of the paper forces the page image of the inner pages to shift slightly outward. The Creep control allows you to choose a number of dots by which to shift the page images inward to compensate for the thickness of the paper.
  • Page 46: Color Modes

    Printing Certain print jobs are always collated, such as Proof Print jobs (see Black and White printing on page 27) and Secure Print jobs (see Secure Print on page 36) or jobs that request Separators on page 36). Color Modes The modes are: SnapColor Use this mode for most color printing.
  • Page 47: Duplex (2-sided Printing)

    Printing Duplex (2-Sided Printing) Enables you to print jobs on both sides of the physical sheet of paper. It requires installation of the optional Duplex Module. Automatic 2-sided printing can only be done from Trays 1, 2 and 3, but not from the Multi-sheet Bypass Feeder (MBF). Transparencies are not supported for 2-sided printing.
  • Page 48: First Page Different

    Printing First page different Same as “Cover page.” Font substitution table The options are: TrueType Font/Print Font Lists the TrueType fonts on your computer and the printer font that is the closest match. To change the default selections for the comparable printer fonts, select any font in the list of printer resident fonts.
  • Page 49: Multiple Pages Per Side

    Printing Multiple Pages Per Side By default, the printer prints one page image on the sheet of paper. You can select two, four, six, nine or sixteen page images per side of paper. The printer shrinks the page images as needed and arranges them on the paper most appropriately for the paper size and orientation.
  • Page 50: Orientation

    Printing Orientation Orientation refers to the direction of print on the page. The options are: Portrait A Portrait page is taller than it is wide. This is the default setting. Landscape A Landscape page is wider than it is tall. Rotated Landscape A Rotated Landscape page is wider than it is tall and the image on the page is rotated 180 degrees (upside down).
  • Page 51: Policy (page)

    Printing Policy (Page) Page Size Policies are used to specify the recovery policy when the requested page size cannot be matched with any available media. The options are: Use printer default. Uses the Page Policy set on the printer as its default. The factory default is Off (see the System Menu description on page 55).
  • Page 52: Proof Print

    Printing Proof Print Use only for multicopy jobs. You must assign a password (a four-digit value from 0000 to 7777, using only the digits 0 through 7) and a copy count in the driver before submitting the print job. The printer processes, queues and prints the first copy immediately. You must then enter the corresponding password on the printer's front panel before the rest of the copies will print.
  • Page 53: Truetype Options

    Printing TrueType Options Allows you to select options associated with the use and printing of TrueType fonts. The options are: Download as TrueType (the default) The whole character set for each TrueType font contained on the page is sent down to the printer in an outline form.
  • Page 54: Watermark

    Printing Watermark Use this feature when you want your prints to contain background text across the first page or every page of a document. This driver feature is independent from features provided by the application. The driver enables you to specify the text, its font, size, position on the page and rotation angle for each watermark.
  • Page 55: Managing Printer Usage

    Managing Printer Usage Managing Printer Usage Introduction This chapter provides information on the features of the printer’s front panel, which is used to manage printer usage, set default values and generate printer reports such as the Configuration Sheet. There is also a discussion of remote printer management software available for use with your Phaser 1235 Color Printer.
  • Page 56: Indicator Lights

    Managing Printer Usage Indicator Lights The front panel contains two indicator lights. Indicator lights and their functions Light Description On-Line (Green) Lights when the printer is on-line. Flashes when: The printer is transitioning from on-line to off-line (two times per second). To indicate that a print job is being processed (one time per second).
  • Page 57: The Buttons

    Managing Printer Usage The Buttons The front panel has eight buttons, each identified with international symbols and/or labeled in English. The buttons are also numbered 0 - 7 for use when entering passwords. The table below describes the function of each button in detail. For a general description of using the buttons to navigate the menus, see Basic Menu Navigation Technique on page 44.
  • Page 58 Managing Printer Usage Front Panel Buttons and Their Functions (cont'd.) Button Description Menu Press Menu Down to take the printer off-line and enter the menu system. Press Menu Down again to scroll the list of menus. Menu Down is also used to enter the digit 5 Down (five) when a password is requested for releasing or deleting a Secure Print or Proof Print job.
  • Page 59 Managing Printer Usage Front Panel Buttons and Their Functions (cont'd.) Button Description Value Up Press Value Up to display the current value for the current menu item. Press Value Up again to scroll the list of values that apply to the current item. It is also used to enter the digit 3 (three) when a password is requested for releasing or deleting a Secure Print or Proof Print job.
  • Page 60: Front Panel Operations

    Managing Printer Usage Front Panel Operations Basic Menu Navigation Technique With the printer on-line, navigate the menu system by following the steps below. For a description of the printer’s menus, items and values, see the section Menu System <RefInTable>(page 50). Press Menu Up or Menu Down to scroll the available menus until you locate the one you want.
  • Page 61: Printing Printer Reports

    Managing Printer Usage Note The printer automatically exits the Menu system after 60 seconds of inactivity (for example, no button has been pressed). Some commonly performed front panel procedures are described on the following pages: Printing Printer Reports <RefInTable>(page 45) Printing Secure Print and Proof Print Jobs <RefInTable>(page 46) Deleting Secure Print and Proof Print Jobs <RefInTable>(page 47) Setting Network Addressing <RefInTable>(page 48)
  • Page 62: Printing Secure Print And Proof Print Jobs

    Managing Printer Usage Printing Secure Print and Proof Print Jobs The optional hard drive enables you to store print jobs in the printer until the corresponding password is entered at the front panel to release them. Once the file is printed, it is automatically deleted from the printer’s hard disk drive.
  • Page 63: Deleting Secure Print And Proof Print Jobs

    Managing Printer Usage Deleting Secure Print and Proof Print Jobs Secure print and proof print jobs remain on the printer’s hard drive even when you turn off the printer. To delete a secure print or proof print job sent to the printer and stored in the optional hard drive, follow these steps: At the front panel, press either Menu Up or Menu Down once until you see: Menus...
  • Page 64: Setting Network Addressing

    Managing Printer Usage Setting Network Addressing The procedure for setting Ethernet, Token Ring and Novell values requires a different keying technique than does the basic menu navigation to set values for other menu items. While the example below sets the Ethernet IP address, the technique is basically the same for setting any of the following: Ethernet Menu IP Address...
  • Page 65 Managing Printer Usage To move the cursor to the second digit, press Item Up and you will see: IP Address 200.000.000.000 To change the value of the second digit, press Value Up and you will see: IP Address 210.000.000.000 Continue to use the Value Up button to change the value of the current digit and the Item Up button to move to the next digit to the right.
  • Page 66: Menu System

    Managing Printer Usage Menu System Menu Hierarchy The figure below shows a menu map of the variables that can be controlled at the printer’s front panel. Details of all the available settings for the variables in these menus are contained in Front Panel Menus, Items and Values on page 52. Cancel Job Form Feed Restart Printer...
  • Page 67 Managing Printer Usage ‡ Token Ring LPR Enable LPR Banner LPR PDL Novell Port Enable SMB Enable Novell PDL SMB PDL PServer Mode AppSocket Enable Frame Type AppSocket PDL HTTP Enable Polling Interval IPP Enable PServer Name IP Address Res Primary Server IP Address NDS Tree...
  • Page 68: Menus, Items And Values

    Managing Printer Usage Menus, Items and Values The table below lists the menus, menu items and menu item values that can be controlled at the printer’s front panel, organized by menu in the order in which they appear when scrolling through the display. A boldfaced value followed by an asterisk (*) indicates the factory default for that value.
  • Page 69 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Tray Allows you to access tray settings that are common to both PCL and PostScript jobs. Note Trays 1, 2 and 3 all have paper size sensing and are therefore automatically configured for paper size when media is properly loaded.
  • Page 70 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Allows you to establish the default configuration for the printer when printing PCL emulation jobs. The menu’s items are: Font Number Sets the ID for the default font in PCL. Available values are: 0* - 999 Pitch Sets the pitch of the default font in PCL.
  • Page 71 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items System Allows you to set general printer features. The menu’s items are: Language Sets the language used for front panel display messages and generated reports. Available values are: Deutsch English* Español...
  • Page 72 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items System Policy If a job is received that requires resources (paper size and type) not loaded in the printer, this feature specifies how long the printer (cont) Timeout will wait before implementing the specified Page Policy.
  • Page 73 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Color Allows you to make fine adjustments to the color system, thereby modifying the imaging characteristics of the printer. The menu’s items are: Adjust Color Density Allows fine adjustment of color density.
  • Page 74 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items PostScript Allows you to set options for printing PostScript jobs. Printer driving settings always override front panel settings. The menu’s items are: Color Mode Allows adjustment to the color mode. Available values are: SnapColor* ICC Perceptual GrayScale...
  • Page 75 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Parallel Allows you to set options for the parallel port connection. The menu’s items are: Port Enable Enables or disables the parallel port. Available values are: Port Timeout Sets the time for determining when to terminate an incomplete print job and poll the next port in the polling sequence.
  • Page 76 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Ethernet Allows you to set options for the Ethernet port connection. When the Token Ring option is installed, you will not see this menu. The menu’s items are: LPR Enable Enables or disables the Ethernet LPR protocol.
  • Page 77 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Ethernet HTTP Enable Enables or disables the Ethernet HTTP Server protocol. Available values are: (cont) IPP Enable Enables or disables the Ethernet IPP protocol. Available values are: IP Address Sets the method used to assign the IP address, including Sub Net Mask and Default Gateway.
  • Page 78 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Token Allows you to set options for the Token Ring port connection. Ring Note This menu appears only when the optional Token Ring interface is installed. When the Ethernet option is enabled, you will not see this menu.
  • Page 79 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Token IPP Enable Enables or disables the Token Ring IPP protocol. Available values are: Ring (cont) IP Address Sets the method used to assign the IP address, including Sub Net mask and Default Gateway.
  • Page 80 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Novell Allows you to modify Novell parameters: Port Enable Enables or disables the Novell protocol. Available values are: Novell PDL Sets the default page description language interpreter for the Novell protocol.
  • Page 81 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Novell Polling Sets the rate (in seconds) at which the PServer issues polling requests for assigned queues. Available values are: (cont) Interval 1 - 29 Seconds (2 Seconds*) PServer Sets the name of the PServer in this printer.
  • Page 82 Prints the configuration sheet showing the printer's current information and menu settings. Sheet Print Service Prints the system test patterns and configuration pages used by the Xerox service organization. The following set is printed: Pack Diagnostic Summary Configuration Page Network Summary...
  • Page 83 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Service Show Active Displays all active (current) faults on the front panel, from highest priority to lowest priority. (cont) Faults Note Use the Value buttons to scroll all active faults. The most recent is displayed first.
  • Page 84 Managing Printer Usage Front Panel Menus, Items and Values (cont'd.) Menu Description and Items Print Allows you to generate printer reports: Startup Page Prints the Startup Page. Config Sheet Prints the configuration sheet showing the printer's current information and menu settings. PCL Font List Prints a complete list of all PCL fonts currently loaded.
  • Page 85: Special Operating Modes

    Managing Printer Usage Special Operating Modes The printer may be placed in a special diagnostic or other nonstandard operating mode by turning on the printer while holding down two buttons on the front panel simultaneously. The front panel buttons are shown below, at left. The table below lists the special button combinations.
  • Page 86: Using Printer Management Software

    CentreWare MC CentreWare MC allows IP discovery of printers with an embedded web server. Allows users to access the printer’s embedded web server. The embedded web server for Xerox printers is CentreWare Internet Services. See CentreWare Internet Services on page 71.
  • Page 87: Centreware Internet Services

    To use the Mail Send/Receive feature set, you must: Create a mail account for the printer. Configure the printer to use that mail account. Install and configure the Xerox Mail Port Monitor on client workstations. Note See the CentreWare Internet Services User Guide (on the Phaser 1235 Color Printer CD-ROM) for more information on CentreWare Internet Services.
  • Page 88 Managing Printer Usage Phaser 1235 Network Color Printers...
  • Page 89: Maintaining The Printer

    Maintaining the Printer Maintaining the Printer Regular Printer Maintenance Your printer is designed to need very little ongoing maintenance other than periodic cleaning of the LED bars and replacement of Customer Replaceable Consumables (CRCs): Toner cartridges (black, cyan, magenta and yellow) Imaging drums (black, cyan, magenta and yellow) Transfer belt Fuser...
  • Page 90: Adjusting Color Density And Balance

    Maintaining the Printer Adjusting Color Density and Balance Over the life of the printer, colors may change. For example, reds may begin to take on a purple cast, or blues may take on a green cast. This happens during the normal use of a color printer and can be easily remedied by using the color adjustment procedure described in this section.
  • Page 91: What To Look For

    Maintaining the Printer Interpreting the Test Print The Color Balance test print contains numbered images that indicate possible adjustments that can be made. You can choose to make an adjustment to the Color Density, the Black Density, or the Color Balance. The Black Density Images, numbered -3K...0,...+3K, show a lightness/darkness range of 30% halftones using black only.
  • Page 92: Making Adjustments

    Maintaining the Printer Making Adjustments Use the following procedures to make adjustments to the color density and balance: Black Density Adjustment † Press Item Up or Item Down until you see: Color Adjust Menu Black Density Press Value Up or Value Down until you see: Black Density = New Value Values are...
  • Page 93: Color Balance Adjustment

    Maintaining the Printer Color Balance Adjustment † Press Menu Up or Menu Down until you see: Menus Color Adjust Menu Press Item Up or Item Down until you see: Color Adjust Color Balance Press Value Up or Value Down until you see: Color Balance New Value Values are...
  • Page 94 Maintaining the Printer Phaser 1235 Network Color Printers...
  • Page 95: Troubleshooting

    Troubleshooting Troubleshooting Before You Begin Troubleshooting Note the following safety tips before you begin troubleshooting and checking for possible hardware, software and printer maintenance issues. Note Do not use tools or sharp objects to clear paper jams since this may damage the printer.
  • Page 96: Hardware

    Troubleshooting Warning Avoid contact with the printer’s fuser rollers, which may be hot. Make sure to observe the safety guidelines and recommendations provided in the Safety Notes. See Getting to Know Your Printer on page 1. If your printer is not operating properly, make sure that the following hardware and software issues on page 80 have been considered.
  • Page 97: Printer Maintenance

    Troubleshooting Printer Maintenance An improperly seated tray or an open cover will prevent printing. You can avoid these problems by regularly taking the following precautions. Insert media trays properly and securely. Keep covers securely closed. Customer-Replaceable Consumables (CRCs) Expended consumables (toner cartridge, imaging drum, fuser, transfer belt) will prevent printing.
  • Page 98: Front Panel Messages

    Power Off/On printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Attention There was a hard disk read error that Disk Read [Write] Error prevented the data from being read. Press the Press Enter To Clear Enter button to clear the message.
  • Page 99 If the problem persists, Power Off/On replace the corresponding imaging drum. If you need more help, check the support links www.xerox.com/officeprinting/1235support. Fault The imaging drum is either missing or Drum Missing requires reseating to be recognized by the [Black Drum Missing] printer.
  • Page 100 Power Off/On Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Fault During the printer’s self diagnostics there Engine RAM Error U1 was a problem reading the engine RAM.
  • Page 101 A 220 volt fuser in a 110 volt printer will cause this fault. If the problem persists, install a new fuser. For further assistance, visit the support links at www.xerox.com/officeprinting/1235support. Attention The fuser is near its end of life. Printing can Fuser...
  • Page 102 If the problem persists, [Yellow LED Error U18] check the support links at Power Off/On www.xerox.com/officeprinting/1235support. Fault One of the LED bars is reporting a LED Over Temperature T32 temperature error. Turn off the printer, wait Power Off/On 15 seconds, then turn on the printer.
  • Page 103 Power Off/On Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Fault The fuser temperature sensor is reporting a Roller Over Temp T31 temperature error. Turn off the printer, wait Power Off/On 15 seconds, then turn on the printer.
  • Page 104 Turn off the printer, wait Power Off/On 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Fault The temperature sensor is either not Temp Sensor Error T29 communicating or reporting invalid data.
  • Page 105 [Tray 3 I/F Error U13] Power Off/On wait 15 seconds, then turn on the printer. If the problem persists, check the support links www.xerox.com/officeprinting/1235support. Fault Paper did not exit the indicated tray Tray Misfeed properly, causing a paper jam. Pull out the...
  • Page 106: Printer Management

    Troubleshooting Printer Management Status Messages Your printer management software displays alert messages on your workstation when operator intervention is required at the printer. The message provides information about the condition of the printer and the suggested or required course of action. (Similar messages are displayed on the printer’s front panel, as described in the section Front Panel Messages on page 82.) The table below lists fault and attention messages in alphabetical order, along with an...
  • Page 107 [EB-Cyan Drum Missing] [EC-Magenta Drum properly installed and turn on the printer. If the Missing] problem persists, install a new imaging drum. For [ED-Yellow Drum Missing] further assistance, check the support links at www.xerox.com/officeprinting/1235support. Advanced Features and Troubleshooting Manual...
  • Page 108 Press the Enter button to clear the message. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, visit the support links at www.xerox.com/officeprinting/1235support for further assistance. Attention There was a hard disk write error that prevented H2-Hard Disk Write Error the data from being written.
  • Page 109 Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, install a new fuser. For further assistance, visit the support links at www.xerox.com/officeprinting/1235support. Fault A short fault in the lower fuser Thermistor was T2-Fuser Lower Error discovered.
  • Page 110 U0-Engine ROM Error problem reading the engine ROM. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Fault During the printer’s self diagnostics there was a U1-Engine RAM Error problem reading the engine RAM.
  • Page 111 U8-Controller Fan Error cavity cooling fan. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at www.xerox.com/officeprinting/1235support. Fault An error has been detected with the power supply U9-Supply Fan Error cooling fan.
  • Page 112 [U18-Yellow LED Bar printer, wait 15 seconds, then turn on the printer. Missing] [U19-Magenta LED Bar If the problem persists, check the support links at Missing] www.xerox.com/officeprinting/1235support. [U20-Cyan LED Bar Missing] [U21-Black LED Bar Missing] Fault The imaging drum is either missing or requires Un-Drum Error reseating to be recognized by the printer.
  • Page 113 Troubleshooting Printer Management Status Messages (cont'd.) Message Type Explanation/Corrective Action Attention The fuser is near its end of life. Printing can W6-Fuser Near End Of Life continue until the printer determines that the fuser is at its end of life; however, some degradation of image quality may occur.
  • Page 114: Solving Printing Problems

    Printing Printer Reports on page 45. If it does not print, check the support links at www.xerox.com/officeprinting/1235support for further assistance. If the Configuration Sheet prints, check to see that the printer is configured properly.
  • Page 115 If an error page prints, there is a problem in the PostScript coding. The error page contains vital information. Retain the page and check the support links at www.xerox.com/officeprinting/1235support for further assistance. If an error page was not printed, the printer may require additional memory to process the job.
  • Page 116 If an error page prints, there is a problem in the PostScript coding. The error page contains vital information. Retain the page and check the support links at www.xerox.com/officeprinting/1235support for further assistance. If an error page was not printed, the printer may require additional memory to process the job.
  • Page 117: Using Printer Options

    Using Printer Options Using Printer Options Installation Precautions The Phaser 1235 Color Printer options are easy to install; however, before you attempt to install (or remove) any printer options, please read and observe the following precautions. Warning TWO PEOPLE ARE REQUIRED WHEN LIFTING OR CARRYING THE PRINTER. The printer should always be lifted and carried by two people, as shown below.
  • Page 118: Hard Drive

    Using Printer Options Hard Drive Warning DISCHARGE STATIC ELECTRICITY: The controller board and internal printer options (Hard Drive, Token Ring Card, Memory) are sensitive to static electricity. Before installing or removing an internal option, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source.
  • Page 119 Print a Configuration Sheet (as described on page 45) and confirm that the hard drive appears as an installed option. If any problems occur, reinstall the drive. If problems persist, check the support links at www.xerox.com/officeprinting/1235support for assistance. Advanced Features and Troubleshooting Manual...
  • Page 120: Disk Initialization

    Using Printer Options Disk Initialization The disk is preformatted and requires no initialization. The disk may be returned to its initial state, with no loaded fonts, overlays or Secure Print/Proof Print jobs, by selecting the Init Disk item from the Reset Menu. Downloading Fonts, Forms and Macros Additional fonts can be downloaded to the printer with the Font download Utility, the PCL 5C driver, or PJL commands.
  • Page 121: Fsdownload Command

    Using Printer Options FSDOWNLOAD Command The FSDOWNLOAD command is used to download fonts or macros to the printer’s file system. If a file with the same name exists, the downloaded file overwrites it. pathname Syntax @PJL FSDOWNLOAD FORMAT:BINARY [SIZE=int] [NAME = “ ”] [<CR>] <LF><binary data><ESC>%-12345X Parameters...
  • Page 122 Using Printer Options The following is a sequence of commands that can be sent to the printer to download a macro to the hard drive. In this example, the macro is named “a_macro.” <ESC>%-12345X @PJL<CR><LF> @PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\macros\a_macro” SIZE=29<CR><LF>...
  • Page 123: Fsdelete Command

    Using Printer Options The following is a sequence of commands that can be sent to the printer to download a font to the hard drive. <ESC>%-12345X @PJL<CR><LF> @PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\fonts\font1” SIZE=XX<CR><LF> <binary data><ESC>%-12345X In this example: <ESC>%-12345X is the PJL UEL command which starts this sequence. @PJL<CR><LF>...
  • Page 124: Token Ring Card

    Using Printer Options Token Ring Card Note DISCHARGE STATIC ELECTRICITY: The controller board and internal printer options (Hard Drive, Token Ring Card, Memory) are sensitive to static electricity. Before installing or removing an internal option, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source.
  • Page 125 Print a Configuration Sheet (as described on page 45) and confirm that the Token Ring Card appears as an installed option. If any problems occur, reinstall the card. If problems persist, check the support links at www.xerox.com/officeprinting/1235support for assistance. Advanced Features and Troubleshooting Manual...
  • Page 126: Memory

    Using Printer Options Memory Note DISCHARGE STATIC ELECTRICITY: The controller board and internal printer options (Hard Drive, Token Ring Card, Memory) are sensitive to static electricity. Before installing or removing an internal option, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source.
  • Page 127 Print a Configuration Sheet (as described on page 45) and confirm that the total memory is correct. If any problems occur, reinstall the memory. If problems persist, check the support links at www.xerox.com/officeprinting/1235support for assistance. Advanced Features and Troubleshooting Manual...
  • Page 128 Using Printer Options Phaser 1235 Network Color Printers...
  • Page 129: Printer Specifications

    Printer Specifications Printer Specifications Physical Specifications 430 mm (16.93 in.) width 620 mm (24.4 in.) depth 430 mm (16.93 in.) height 51 kg (113 lbs.) Environmental Specifications Temperature Storage: -10 to 40 degrees C / 14 to 104 degrees F Operating: 10 to 32 degrees C / 50 to 90 degrees F Relative Humidity Storage: 10 to 90 percent...
  • Page 130: Performance Specifications

    Printer Specifications Performance Specifications Resolution 600 x 600 dpi 600 x 1200 dpi Print Speed Up to 20 ppm (pages per minute) black Up to 12 ppm color Controller Specifications 366 MHz processor Memory 64 Mbytes PC100 DRAM Standard Upgradable to a maximum of 512 Mbytes Page Description Languages (PDL) PCL 5C Adobe PostScript 3...
  • Page 131: Notices And Certifications

    Consult the dealer or a experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
  • Page 132: Certifications (canadian)

    Standards Association, CSA22.2, No. 950 European Markets CE Certification The CE marking applied to this product symbolizes Xerox Europe Declaration of Conformity with the following applicable directives of the European Union as of the dates indicated: January 1, 1995: - Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.
  • Page 133: Ordering Information

    Ordering Information Ordering Information Upgrade Options Ordering Information for Printer Options Printer Option Part Number Duplex Option Kit 1235DP 530 Sheet Feeder 1235LTA Token Ring Card 1235TR Phaser 1235 Printer Stand 1235TD Hard Drive Kit 1235HD 64 Mbyte DIMM Kit - PC100 168pin ZMB64 (733W14691) 128 Mbyte DIMM Kit - PC100 168pin...
  • Page 134 210 x 297 mm (160 g/m Phaser Premium A/Letter (U. S.) 500 sheets 016-1368-00 Color Printing Paper 8.5 x 11 in. (24 lb. bond) Xerox Phaser 35 Series Transparency Film Item Size Description Part Number Premium A/Letter (U. S.) 50 sheets 016-1896-00 8.5 x 11 in.
  • Page 135 Ordering Information Xerox Phaser Transparency Sleeves and Pockets (cont'd.) Item Part Number Transparency Pocket A/Letter size 016-1194-00 Xerox Phaser Color Laser Labels Size Description Part Number A/Letter (U. S.) 100 sheets / 30 labels per 016-1695-00 8.5 x 11 in. (108 lb. label) sheet 1.0 x 2.625 in.
  • Page 136 Ordering Information Phaser 1235 Network Color Printers...
  • Page 137 Index CMYK Interpretation Setting in PostScript driver • Apple ColorSync 2.5 • CMYK Simulation AppSocket Enable item Setting in PostScript driver • In Ethernet Menu • Collating output • In Token Ring Menu Setting in PostScript jobs • AppSocket PDL item Color Adjust Menu •...
  • Page 138 On Line • Ethernet Menu • 60 ➝ 61 Value Down • AppSocket Enable • Value Up • AppSocket PDL • • Location Default Gateway • Menu hierarchy • 50 ➝ 51 EtherTalk Enable • Menu options • HTTP Enable •...
  • Page 139 HTTP Enable item Magenta imaging drum In Ethernet Menu • Location • In Token Ring Menu • Mail Send/Receive • MBF Type item • media ICC Colorimetric supported sizes • Setting in PostScript driver • Memory ICC Perceptual • Installing 110 ➝...
  • Page 140 Pantone Profiles • PostScript Menu • Black Overprint • Paper Color Mode • Selecting for use • Print PostScript Errors • Storing • Print Quality • Unacceptable for use • Process Grayscale • Weights supported • Power cord receptacle Paper loading Location •...
  • Page 141 PS Demo Page item • Startup Page item • • PS Font List item Sub Net Mask item In Ethernet Menu • • PServer Mode item In Token Ring Menu • PServer Name item • Substitution table • • Symbol Set item •...
  • Page 142 Tray Menu • 2-sided printing • MBF Type • Tray Sequence • Tray 1 Type • Tray 2 Type • Tray 3 Type • Tray Sequence item • Tray 1 • Description of Location • Tray 1 level indicator Location •...
  • Page 143 Advanced Features and Troubleshooting Manual...
  • Page 144 Advanced Features and Troubleshooting Manual...

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