Operating System And Application Problems; Macintosh Printing Problems; Image Never Prints; Image Is Rotated 90 Degrees - Xerox 7300B - Phaser Color Laser Printer Service Manual

Operating System and Application
Problems
Print an internal test print from the printer's front panel to ensure the problem is not
printer related. Troubleshooting tips and more information are also available on the
Xerox web site at: www.xerox.com/officeprinting/support.

Macintosh Printing Problems

Image Never Prints

The printer acts as if it is receiving data, but nothing comes out of the printer or it
goes back to "Ready" mode without printing. The most likely cause is a PostScript
error occurred in the printer.
1. Power cycle to the printer and try printing again.
2.
Make sure that the correct Phaser 7300 printer icon was selected in the Chooser.
Try printing the job again.
3. In the Chooser or the print dialog, switch background printing to off. Try printing
the job again.
4.
If the error returns, turn ON the PostScript error handler through the front panel
PostScript Error Info under the Support menu, or CentreWare IS and print the
document again. Take note of the information on the error page that was printed.
5.
Select the appropriate Phaser 7300 PPD with the LaserWriter Driver or
application. Not selecting the appropriate PPD can cause PostScript errors.
6. Select a different document from the application and try to print. If the PostScript
error does not occur, then the original document may be causing the problem.
Image Prints in Black-and-white
1. Ensure the driver setting for the TekColor tab is not set to "Black & White".

Image is Rotated 90 Degrees

1. In the application's Page Setup, make sure that the image is selected to print in
portrait or landscape orientation to match the document. Also, ensure the selected
paper size is correct.
Troubleshooting 3-77