Operating System And Application Problems; Macintosh Printing Problems; Windows Printing Problems - Xerox 6200B - Phaser Color Laser Printer Service Manual

Operating System and Application
Problems
Print an internal test print from the printer's front panel to ensure the problem is not
printer related. See "Using the Print Engine Only Test Print" on page 96
Troubleshooting tips and more information are also available on the Xerox web site
at: www.xerox.com/officeprinting/support.

Macintosh printing problems

Image never prints
Printer acts as if it is receiving data, but nothing comes out of the printer or it goes
back to "Ready" mode without printing. The most likely cause is a PostScript error
occurred in the printer.
1.
Power cycle the printer and try printing again.
2. Make sure that the correct Phaser 6200 printer icon was selected in the Chooser.
Try printing the job again.
3.
In the Chooser or the print dialog, switch background printing to off. Try printing
the job again.
4. If the error returns, turn ON the PostScript error handler through the front panel
PostScript Error Info in the Support menu, or CWIS and print the document again.
Take note of the information on the error page that just printed.
5. Select the appropriate Phaser 6200 PPD with the LaserWriter Driver or
application. Not selecting the appropriate PPD can cause PostScript errors.
6.
Select a different document from the application and try to print. If the PostScript
error does not occur, then the original document may be causing the problem.
Image prints in black-and-white
1. Ensure the driver setting for TekColor tab is not set to "Black & White".
Image is rotated 90 degrees
1.
In the application's Page Setup, make sure that the image is selected to print in portrait
or landscape orientation to match the document. Also, ensure the selected paper size is
correct.

Windows printing problems

Image never prints
1. Try printing a test page from the printer driver's properties dialog box.
2. Try printing from another application.
3.
Try printing to another printer.
4. Try printing from another computer.
5. If the error returns, turn ON the PostScript error handler through the front panel
PostScript Error Info in the Support menu, or CWIS and print the document again.
Take note of the information on the error page that just printed.
92 Phaser 6200 Color Laser Printer - Service Manual