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Error Codes; Understanding Printer Messages - Dell C3760dn Color Laser Printer User Manual

Color laser printer.
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Table of Contents

Understanding Printer Messages

The LCD panel displays error messages describing the current state of the printer and indicates possible printer
problems you must resolve. This chapter provides a list of error codes and informs you what you can do to clear error
messages. When you contact customer support about an error, have the error codes and messages ready.
CAUTION:
When an error occurs, the print data remaining on the printer and the information accumulated in the memory of
the printer may be corrupted.
NOTE:
An error code is listed in an error message.
NOTE:
For error codes that are not listed in this chapter, refer to instructions in each error messages.

Error Codes

Error-Code
What you can do
004-310
Turn off the printer. Make sure that the tray is correctly installed, and turn on the printer. Contact customer
support if this failure is repeated.
009-340
Turn off the printer. Clean the CTD sensor with a clean dry cotton swab, and turn on the printer. Contact
customer support if this failure is repeated. For more information about cleaning the CTD sensor, see
"Cleaning the CTD Sensor."
009-360
Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-361
Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-362
Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-363
Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-367
Turn off the printer. Make sure that the yellow toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-368
Turn off the printer. Make sure that the magenta toner cartridge is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-369
Turn off the printer. Make sure that the cyan toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
009-370
Turn off the printer. Make sure that the black toner cartridge is correctly installed, and turn on the printer.
Contact customer support if this failure is repeated. For more information about installing the toner
cartridge, see "Replacing the Toner Cartridges."
010-317
Turn off the printer, wait for 30 minutes to let the fusing unit cool, and then make sure that the fusing unit
is fully installed. For more information about installing the fusing unit, see "Replacing the Fusing Unit."
010-351
Turn off the printer. Remove the used fusing unit, and install a new fusing unit. For more information about
replacing the fusing unit, see "Replacing the Fusing Unit."
24
Understanding Printer Messages
301

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