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Dell 3115cn Service Manual

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Dell 3115cn

Service Manual

23 Mar 2009

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Table of Contents

   Related Manuals for Dell 3115cn

   Summary of Contents for Dell 3115cn

  • Page 1: Service Manual

    Dell 3115cn Service Manual 23 Mar 2009...
  • Page 3 Version record Version record Version record Version record Refer to the portion indicated by change bar in each section. Also refer to the reasons in table below. Version Issue date Note November 28, 2006 issued version issued Section 1, FIP The contents were improved.
  • Page 4 Operation contents of this document may be subject to modification without notice. Dell Inc. will not assume responsibility for accidental or incidental damages resulting from technical or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions in this manual, or the use of this manual.
  • Page 5: About This Manual

    1. About this manual This manual is a standard service manual of Dell Inc. containing information required for maintenance of this laser printer (standard specifications). 2. Marks giving caution Maintenance operations requiring special cautions or additional information regarding descriptions in this manual are presented as "Warning,"...
  • Page 6: Safety

    4. Safety To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Avoid dangerous operations and operations out of the scope of this manual. Various processes not covered by this manual may be required in actual operations, and should be performed carefully, always giving attention to safety.
  • Page 7: Driving Units

    4.2 Driving units When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them manually when required. Never touch the gears or other driving units while the printer is running. 4.3 High-temperature units When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent burns, injuries and other troubles.
  • Page 8: Battery

    4.4 Battery Lithium Battery is used in the following component. - PWBA HYUI There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 9: Laser Beams

    4.5 Laser beams • If your eyes are exposed to laser beams, you may lose your eyesight. • Never open the cover if the warning label for laser beams is attached there. • Before disassembling and reassembling this laser printer, be sure to turn it OFF. •...
  • Page 10: Warning/caution Labels

    4.6 Warning/caution labels Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for their peeling or stains when servicing the printer. 4.6.1 Caution label for high-temperature units Gnb00004KA Version 2 2007.03.20...
  • Page 11: Caution Label For Toner Cartridges

    4.6.2 Caution label for toner cartridges Gnb00005KA viii Version 2 2007.03.20...
  • Page 12 Kmy00006A Version 1 2006.11.21...
  • Page 13: Caution Label For Mpf

    4.6.3 Caution label for MPF Gnb00008KA Version 2 2007.03.20...
  • Page 14: Caution Label For Print Head

    4.6.4 Caution label for Print HEAD Gnb00009KA Version 1 2006.11.21...
  • Page 15: Caution Label For Transfer Belt

    4.6.5 Caution label for Transfer Belt Kmy00007A Version 1 2006.11.21...
  • Page 16: Caution Label For Duplex

    4.6.6 Caution label for Duplex Kmy00011GA xiii Version 1 2006.11.21...
  • Page 17: Unpacking The Printer

    Unpacking the Printer The printer must be carried horizontally with two or more persons. Take extreme care to avoid personal injuries. Check visually the printer for evidence of any damages. Peel all tapes off the printer. Gnb00021KB Version 2 2007.03.20...
  • Page 18 Gnb00022KB Gnb00023KA Version 2 2007.03.20...
  • Page 19 Gnb00024KA Gnb00025KA Version 1 2006.11.21...
  • Page 20 Gnb00026KA Gnb00027KA xvii Version 1 2006.11.21...
  • Page 21: Table Of Contents

    TABLE OF CONTENTS 1. About this manual......................ii 2. Marks giving caution......................ii 3. Related documents......................ii 4. Safety ..........................iii 4.1 Power source ............................iii 4.2 Driving units ............................iv 4.3 High-temperature units ......................... iv 4.4 Battery..............................v 4.5 Laser beams ............................vi 4.6 Warning/caution labels.........................
  • Page 22: Chapter 1 Troubleshooting

    Chapter 1 Troubleshooting Troubleshooting Procedures ..................1 - 1 Flow of Troubleshooting Confirm Installation Status Cautions for Service Operations Cautions for Implementing FIP Items to Confirm before FIP Troubleshooting Basic Printer Problems Display Problems Printing Problems Print Media Guidelines ADF Media Guidelines Installing Fax Machine ....................1 - 9 Items to be checked before installation Menus to be configured at installation...
  • Page 23 Chapter 1 Troubleshooting FIP-1. 8 Restart Printer 007-340/007-345/007-346/007-347/007-348/007-355/007-356/ 007-357/007-358/007-359/007-360/007-365/007-366//007-367/007-368/007-370 FIP-1. 9 Restart Printer 007-341/007-345/007-349/007-350/007-351/007-355/007-356/ 007-357/007-361/007-362/007-363/007-365/007-366/007-367/007-369/007-370 FIP-1. 10 Restart Printer 007-342/007-346/007-349/007-352/007-353/007-355/007-358/ 007-359/007-361/007-362/007-364/007-365/007-366/007-368/007-369/007-370 FIP-1. 11 Restart Printer 007-343/007-347/007-350/007-352/007-354/007-356/007-358/ 007-360/007-361/007-363/007-364/007-365/007-367/007-368/007-369/007-370 FIP-1. 12 Restart Printer 007-344/007-348/007-351/007-353/007-354/007-357/007-359/ 007-360/007-362/007-363/007-364/007-366/007-367/007-368/007-369/007-370 FIP-1. 13 Restart Printer 009-360/009-361/009-362/009-363 FIP-1. 14 Restart Printer 009-654 FIP-1.
  • Page 24 Chapter 1 Troubleshooting 117-344/117-345/117-346/117-347/117-348/117-349/117-350/117-351/117-353/ 117-362/117-363/133-231/133-234/133-235/133-236/133-237/133-238/133-239/ 133-240/133-241/133-242/133-243/133-244/133-245/133-246/133-247/133-248/ 133-249/133-250/133-251/133-252/133-253/133-255/133-256/133-257/133-258/ 133-259/133-260/133-261/133-262/133-263/133-264/133-265/133-266/133-267/ 133-268/133-269/133-270/133-271/133-272/133-273/133-274/133-275/133-276/ 133-277/133-278/133-279/133-280/133-281/133-282/133-283/133-284/133-285/ 133-286/133-287/133-288/133-289/133-290/133-512/Controller Initialize FIP-1. 35 Restart Printer 133-232/134-211/134-212/Busy 033-752/ Communication 033-753/033-754/033-755/033-756/033-757/033-758/033-759/ 033-760/033-761/034-742/035-706/Codec Error 033-769/033-772/ No Dial Tone 035-749 FIP-1. 36 Restart Printer 133-254/Memory Full 017-970/033-503 FIP-1. 37 Paper Jam 071-100/Illegal Settings (Copy Select Tray Broken) FIP-1.
  • Page 25 Chapter 1 Troubleshooting FIP-1. 66 SMTP Error 016-503/016-764/POP Error 016-504/POP Login Error 016-505/ SMTP Login Error 016-506/016-507Address Error 016-767/ From Address Error 016-768/SMB/FTP Error 016-781/016-783/016-784/ 016-787/016-788/016-789/Login Error 016-782/Network Error 016-786/ Network Not Ready 016-790 FIP-1. 67 Network Not Ready 016-794 FIP-1.
  • Page 26 Chapter 1 Troubleshooting FIP-1.P3 Solid black FIP-1.P4 Vertical blank lines (White stripes in paper transport direction) FIP-1.P5 Horizontal band cross out (White stripes in the horizontal direction) FIP-1.P6 Vertical stripes FIP-1.P7 Horizontal stripes FIP-1.P8 Partial lack FIP-1.P9 Spots FIP-1.P10 Afterimage FIP-1.P11 Background (Fog) FIP-1.P12 Skew FIP-1.P13 Paper damage...
  • Page 27: Chapter 2 Operation Of Diagnostic

    Chapter 1 Troubleshooting The troubleshooting procedures in this manual assume implementation of diagnostics. However, since this manual is organized so that troubleshooting can be performed without diagnostics, read and understand fully the procedures you may need before starting. 1. Troubleshooting Procedures After confirming the problem, go to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).
  • Page 28: Cautions For Service Operations

    Chapter 1 Troubleshooting 7) The laser printer is not installed under direct sunbeams. 8) The laser printer is installed in a well-ventilated place. 9) The laser printer is installed on a rigid and stable surface. 10) The paper used meets specifications (standard paper is recommendable). 11) The laser printer is handled properly.
  • Page 29 Chapter 1 Troubleshooting 2) When troubleshooting according to the FIP, normal PWBA MCU, HVPS, LVPS, FUSER ASSY, may be necessary for isolation of failed parts. Prepare them in BELT ASSY and others advance. 3) In the initial phases of FIP, check all items that can be simply checked. 4) In the initial phases of FIP, check not only the major parts but also their constitutive parts and the related parts.
  • Page 30 Chapter 1 Troubleshooting 5) Other electrical equipment plugged into the outlet is working. 6) All options are properly installed. 7) If you have checked all of the above and still have a problem, turn off the printer, wait for 10 sec- onds, and then turn on the printer.
  • Page 31 See "Loading Print Media in Optional Trays" and "Loading the Multipurpose Feeder" for detailed loading instructions. Paper Characteristics The following paper characteristics affect print quality and reliability. Dell recommends that you follow these guidelines when evaluating new paper stock. Weight The tray automatically feeds paper weights from 60 to 216 g/m2 (16 to 57.6 lb.
  • Page 32 Chapter 1 Troubleshooting Moisture Content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Leave the paper in its original packaging until you are ready to use it. This limits the exposure of the paper to moisture changes that can degrade its performance.
  • Page 33 Chapter 1 Troubleshooting 6. Make sure the Paper Type and Paper Size settings are correct. 7. Make sure the paper is properly loaded in the tray. 8. Flex paper back and forth, and then fan them. Straighten the edges of the stack on a level surface. 9.
  • Page 34 Chapter 1 Troubleshooting 1.5.5 ADF Media Guidelines Although ADF accepts various types of originals, using inappropriate originals causes jam or damages the originals themselves. Described in this section is a guideline for selecting originals suitable for ADF. Recommended Originals For ADF, cut sheets of plain paper are recommended. Weight: 50 - 124g/m Minimum size: Main scanning direction: 148mm, sub-scanning direction: 210mm Maximum size: Main scanning direction: 215.9mm, sub-scanning direction: 355.6mm...
  • Page 35 Chapter 1 Troubleshooting 2. Installing Fax Machine Plugging in the telephone cable is not enough to render a fax machine ready for use. Various settings are required depending on the subscriber's environment including line type, phone system (home use or corporate use), and telephone service contract with the telephone company. You should also note that a line that shows no problem with a telephone or PC fax/modem may not function successfully with a fax machine.
  • Page 36 Chapter 1 Troubleshooting 2.2 Menus to be configured at installation When you forgot the Admin password, you can initialize the password by powering on the printer while pressing the Menu key. Since the initialization also resets all other settings, remember to write down the settings before performing this procedure.
  • Page 37: Chapter 1 Troubleshooting

    Chapter 1 Troubleshooting 2.3 Fax Troubleshooting 2.3.1 FIP at Installation/Relocation START - Disconnect all devices other than the fax machine. - Is the line provided with a call screening service for blocking unwanted calls, etc? - Confirm that the line is not an ISDN/xDSL/IP phone line but an Is the line type identified? analog telephone line.
  • Page 38 Chapter 1 Troubleshooting Check the line type PSTN The standard cable used for the conventional analog telephone line is RJ-11, which has two conductors. However, the four-conductor cables commonly available are backward compatible with RJ-11 and can be used with no problem. On the other - Confirm that the line is not an hand, since these four-conductor ISDN/xDSL/IP phone line but...
  • Page 39 Chapter 1 Troubleshooting Make fax-related settings. Send a fax to another fax terminal. Transmission successful? NOTE: 035-781 error occur, when receiving line is busy. After check that the receiving line is not busy, send fax again. Check if the outside line prefix is added.
  • Page 40 Chapter 1 Troubleshooting Manually dial any local phone number (e.g. time service) using touch tone with the outside line prefix (e.g. 9). Connection established? Manually dial using pulse 20PPM Connection established? Set to pulse 10PPM. Version 1 2006.11.21...
  • Page 41 Chapter 1 Troubleshooting Receive a fax from another fax terminal. Reception successful? Check that [Secure Receive] under Admin Menu is not set to "Enable". Connect additional devices such NOTE: as external telephone and Default setting is "Disable". answering machine, according to the User's Guide.
  • Page 42 Chapter 1 Troubleshooting 2.3.2 FIP after Installation (when transmissions/receptions fail after continuous normal operation) START Error code Message? Go to the relevant FIP. Has the fax machine been relocated? Go to FIP at Installation/ Relocation Do all calls fail? Has the line contract been switched to ISDN/xDSL or IP-phone? Check the configuration...
  • Page 43 Chapter 1 Troubleshooting Has there been any change of line contract regarding the line type (pulse to tone, tone to pulse, etc.)? Correct the line type setting. Is a dial tone present at off hook? Does the manual dialing function properly? Replace PWBA HYUI.
  • Page 44 Chapter 1 Troubleshooting Is the cable type correct? - Two-conductor (PSTN) - Four-conductor (PBX) Is the cable in good working condition? - Normal continuity - Straight, unlooped, uncoiled routing - Appropriate cable length Replace the cable. Is a sufficient line voltage obtained via Diag? Replace PWBA HYUI.
  • Page 45 Chapter 1 Troubleshooting Does the error only occur when sending? Is the [delayed fax] Check via Line Monitor or Ring Tone Volume. Not selecting "None" (Ring Tone), Not selecting "OFF" ,(Line monitor) . Is the sending on specified time? Is a ring tone present? Is the setting correct for the line...
  • Page 46 Chapter 1 Troubleshooting Is the [secure receive ]of the [secure settings] on? Print the stored data and select off the secure receive Does the error occur? Is a calling tone present? Replace PWBA HYUI. Is a modem sound present at transmission? Replace PWBA HYUI.
  • Page 47 - If the FAX machine on the other party side is made by other supplier or other model of DELL, there may be a case that color transmission or color reception of FAX cannot be made.
  • Page 48 Chapter 1 Troubleshooting Checking the fax setting Is the [Color Fax] of the [Fax Settings] menu [On] ? Checking the original Reset the [Color Fax]. Is the customer using a color document? Checking the customer operation Does the customer select the color fax mode? Replace the PWBA HYUI.
  • Page 49 Chapter 1 Troubleshooting 3. Fault Isolation Procedure for Fax Because a fax machine is composed of multiple blocks, pinpointing a fault is problematic. This section describes a quick fault isolation procedure. 3.1 Fault Occurs First, try using the copy function. If satisfactory prints are obtained via the copy function, it is not likely that the fax itself is faulty.
  • Page 50 Chapter 1 Troubleshooting 3.2 Obtaining Printer Information There are some printable menus available for checking the trouble information, firmware version, etc. The information thus available can be used for troubleshooting and are required when contacting the call center. - Fax Activity Report Allows you to check the time, destination station number, mode, or error absence/presence regarding fax transmission/reception.
  • Page 51 Chapter 1 Troubleshooting - System Setting Allows you to check the setting values, software version, etc. Especially, the firmware version is required for troubleshooting with the call center. Procedures 1) Select [Setup] > [Reports] > [System Settings]. 2) Execute [System Settings]. FM version Can confirm if connected with network.
  • Page 52: Transmission Fault

    Chapter 1 Troubleshooting 3.3 Transmission Fault 1) Problem with printing quality at the receiving fax, such as corrupt image, lines in image, top/bottom cut off. a) If copy function is normal Cause: Degraded telephone line connection caused by noise, etc.; or a fault in the receiving fax's printer.
  • Page 53: Reception Fault

    Chapter 1 Troubleshooting 3.4 Reception Fault 1) Cannot receive a) Answering mode is incorrect. Cause: The answering mode is set to "TEL Mode". (Panel Menu: Fax Settings > Ans Select) Corrective Action: Change the answering mode to any mode other than "TEL Mode". b) Fax memory is full.
  • Page 54 Chapter 1 Troubleshooting 3) No response signal sent Cause: Incorrect connection. Incorrect reception mode. Corrective Action: Correct the connection. Reset receive mode to correct settings. If a call is made to the fax from a telephone, and the fax does not emit its ringing sound, a telephone line fault is highly probable.
  • Page 55 Chapter 1 Troubleshooting 3.5 Understanding Protocol Monitor 3.5.1 Overview of Communication Protocol In the context of information technology, a protocol refers to an agreed-upon set of special rules to be adhered to by endpoints attempting to establish a telecommunication connection. The communication protocol for the G3 fax specifications is stipulated by an international specification known as ITU-T Recommendation T.30.
  • Page 56 Chapter 1 Troubleshooting Each phase is detailed below: Phase A - Call Establishment In order for a fax call to be established, both ends of the line must recognize that the other end is a non-voice (fax) terminal. Since G3 fax communication is intended for a transmission over the con- ventional voice network, a fax communication must be initiated via audible tones.
  • Page 57 Chapter 1 Troubleshooting Phase A Phase B Phase C Phase D Phase E Gnb06033KA When the image data has been successfully received, the receiving side sends out MCF to prompt for subsequent image data transmission. When the received image data contains permissible errors, the receiving side responds with RTP.
  • Page 58 Chapter 1 Troubleshooting 3.5.2 Overview of Protocol Monitor Protocol Monitor allows you to monitor and print the transmission/reception records of signals during a G3 fax session that is in conformance to the ITU-T Recommendation T.30, thereby helping to isolate fax communication troubles. Protocol Monitor covers the following sequence of a fax session: - On the sending side: From the detection of incoming CED signal to the transmission of DCN signal.
  • Page 59 Chapter 1 Troubleshooting Descriptions of Signals Signal Name Description A signal sent out by the sending side to notify that the incoming call (Calling Tone) is a fax transmission. Upon detecting this signal, the receiving side starts the fax reception procedure. A signal sent out by the receiving side as a response to an incoming (Called Station Identification) call to notify that the receiving side is an available non-voice (fax)
  • Page 60 Chapter 1 Troubleshooting Signal Name Description A signal indicating that the image data is being transmitted. A signal sent out by the sending side to notify that the entire docu- (End of Procedure) ment has been transmitted. PRI-EOP or PEOP An EOP signal that requires operator intervention.
  • Page 61 Chapter 1 Troubleshooting Signal Name Description A signal sent out by the sending side in ECM mode to notify that the (End of Retransmission) retransmission request (PPR) for the same block has been received for the predetermined number of times (typically four times) and that the sending side will discontinue the retransmission of the relevant block.
  • Page 62 Chapter 1 Troubleshooting Signal Name Description An optional signal defined in ITU-T Recommendation V.8. Sent out (Call Indicator) by the sending side to initiate a data transmission session defined in ITU-T Recommendation V.34. ANSam An amplitude-modulated sinewave signal at 2100 Hz defined in ITU- (Modified Answer Tone) T Recommendation V.8.
  • Page 63 Listed below are examples of symbols and their semantics. They may vary depending on the model. Some models display simple arrows ( → / ← ) without symbols in Protocol Monitor. Signals sent: Symbol Semant ics Relevance to Dell 3115cn --> Normal. -+> Underrun was detected at the MODEM. -F>...
  • Page 64 Chapter 1 Troubleshooting 3.5.3 FIP Using Protocol Monitor Report Analysis START Is the relevant protocol monitor report at hand? Obtain a copy using "Protocol Monitor" under "Reports". Does the problem occur on the receiving side? Is DIS sent out from the local terminal? Check that the receiving fax setting.
  • Page 65 Chapter 1 Troubleshooting Is CFR sent out from the local terminal? Is TCF sent out from the remote terminal? Check the line or Adjust "GR RX Cable EQU" printer/fax status. under Diag. Is MPS, EOM, or EOP sent out from the remote terminal? Check the line status of the local terminal or printer/fax.
  • Page 66 Chapter 1 Troubleshooting MPS? Is PIX received? Check the line status of the local terminal or printer/fax. EOM? Is MCF sent out from the local terminal? Check the line status of the local terminal or printer/fax. IS DCN sent out from the Or replace PWBA HYUI.
  • Page 67 Chapter 1 Troubleshooting Is DIS sent out from the remote terminal? Is a MODEM sound present at transmission? Check the line status of the local Replace PWBA HYUI. terminal or printer/fax. Is DCS or NSS sent out from the local terminal? Replace PWBA HYUI.
  • Page 68 Chapter 1 Troubleshooting Is any negative response signal such as RTN and PIN sent out from the remote terminal? Try the following via Diag menu: - Adjust TONE_TX_ATT or Cable EQU. - Lower the signaling rate (via G3M_TX_MODEM_SPEED, Is any ECM-related nagative etc).
  • Page 69 Chapter 1 Troubleshooting 4. Other Problems - Branch Connection (Parallel Connection) During fax reception, if the handset of another telephone on a branch connection is lifted, the received image may be corrupted or a transmission error may occur. Branch connection may also interfere with caller identification, call waiting, the receiving operation of connected telephones.
  • Page 70 Chapter 1 Troubleshooting 5. FIP The FIP is the first step for trouble diagnosis. The FIP allows you to isolate various troubles including error codes, and guides you through the troubleshooting procedure. Flow of FIP Check with the operator for trouble status. Is the operator working properly? Turn the power OFF, wait for five Instruct how to operate.
  • Page 71: Status Code List

    Chapter 1 Troubleshooting Status Code List Relevant Error Message Error Contents 001-360 Printer Restart Printer <IOT Fan Motor Failure> FIP-1. 1 Contact Support Rear Fan Motor error is detected If Message Returns 001-361 Printer Restart Printer <IOT Fan Motor Failure> FIP-1.
  • Page 72 Chapter 1 Troubleshooting Relevant Error Message Error Contents 003-350 Printer Restart Printer <IOT Firmware Error> FIP-1. 3 Contact Support Firmware error occurs. If Message Returns 003-356 Printer Restart Printer <IOT NVRAM Error> FIP-1. 4 Contact Support The error is detected by MCU NVRAM check. If Message Returns 004-310 Printer Restart Printer...
  • Page 73 Chapter 1 Troubleshooting Relevant Error Message Error Contents 006-378 Printer Restart Printer <IOT ROS Failure> FIP-1. 7 Contact Support 006-371 and 006-373 errors occurred. If Message Returns 006-379 Printer Restart Printer <IOT ROS Failure> FIP-1. 7 Contact Support 006-372 and 006-373 errors occurred. If Message Returns 006-380 Printer Restart Printer...
  • Page 74 Chapter 1 Troubleshooting Relevant Error Message Error Contents 007-345 Printer Restart Printer <IOT Motor Failure> FIP-1. 8 Contact Support 007-340 and 007-341 errors occurred. FIP-1. 9 If Message Returns 007-346 Printer Restart Printer <IOT Motor Failure> FIP-1. 8 Contact Support 007-340 and 007-342 errors occurred.
  • Page 75 Chapter 1 Troubleshooting Relevant Error Message Error Contents 007-357 Printer FIP-1. 8 Restart Printer <IOT Motor Failure> FIP-1. 9 Contact Support 007-340, 007-341 and 007-344 errors occurred. FIP-1. 12 If Message Returns 007-358 Printer FIP-1. 8 Restart Printer <IOT Motor Failure> FIP-1.
  • Page 76 Chapter 1 Troubleshooting Relevant Error Message Error Contents 007-369 Printer FIP-1. 9 Restart Printer <IOT Motor Failure> FIP-1. 10 Contact Support 007-341, 007-342, 007-343 and 007-344 errors occurred. FIP-1. 11 If Message Returns FIP-1. 12 FIP-1. 8 007-370 Printer <IOT Motor Failure> FIP-1.
  • Page 77 Chapter 1 Troubleshooting Relevant Error Message Error Contents 010-378 Printer <IOT Fuser Failure> Restart Printer The circuit of the NC sensor is opened. FIP-1. 19 Reseat Fuser NC: No Contact Contact Support 010-379 Printer <IOT Fuser Failure> Restart Printer The output value of the NC sensor is the abnormal value. FIP-1.
  • Page 78 Chapter 1 Troubleshooting Relevant Error Message Error Contents 010-390 Printer <IOT Fuser Failure> Restart Printer Fuser warming up time is longer than the specified value. (at FIP-1. 19 Reseat Fuser the printing) Contact Support 010-391 Printer Restart Printer <IOT Fuser Failure> FIP-1.
  • Page 79 Chapter 1 Troubleshooting Relevant Error Message Error Contents 016-313 Printer Restart Printer <ASIC Fail> FIP-1. 20 Contact Support The error is detected by ASIC error. If Message Returns 016-315 Printer <ESS On-Baord RAM W/R Check Fail> Restart Printer The error is detected by on board RAM W/R check during ini- FIP-1.
  • Page 80 Chapter 1 Troubleshooting Relevant Error Message Error Contents 016-335 Printer <MPC Ethernet BIST parity/RAM R/W Error> Restart Printer The error is detected by MPC Ethernet BIST parity RAM R/W FIP-1. 23 Reseat MPC check. Contact Support 016-336 Printer Restart Printer <MPC Internal Loopback Error>...
  • Page 81 Chapter 1 Troubleshooting Relevant Error Message Error Contents 016-360 Printer Restart Printer <PCI Option #0 Fail> FIP-1. 23 Reseat MPC Detection error of PCI option 0. Contact Support 016-370 Printer Restart Printer <IOT-ESS Communication Fail> FIP-1. 26 Contact Support Communication fail between IOT and ESS. If Message Returns 016-397 Printer <Mail Size Error>...
  • Page 82 Chapter 1 Troubleshooting Relevant Error Message Error Contents 093-964 Printer Restart Printer <IOT Fuser CRUM ID Error> FIP-1. 33 Reseat Fuser Fuser CRUM communication error is detected. Contact Support 062-393 System Restart Printer <CCD ASIC Error> FIP-1. 31 Contact Support The CCD ASIC communication error occurred.
  • Page 83 Chapter 1 Troubleshooting Relevant Error Message Error Contents 117-317 System Restart Printer <Flex RISC Driver Error> FIP-1. 34 Contact Support The Flex RISC Driver program error occurred. If Message Returns 117-318 System Restart Printer <Flash ROM Driver Error> FIP-1. 34 Contact Support The Flash ROM Driver program error occurred.
  • Page 84 Chapter 1 Troubleshooting Relevant Error Message Error Contents 117-329 System Restart Printer <PRINT Task Error> FIP-1. 28 Contact Support The PRINT task error occurred. If Message Returns 117-330 System Restart Printer <JPEG Task Error> FIP-1. 34 Contact Support The JPEG task error occurred. If Message Returns 117-331 System Restart Printer...
  • Page 85 Chapter 1 Troubleshooting Relevant Error Message Error Contents 117-341 System Restart Printer <TXCORD Task error> FIP-1. 34 Contact Support The TXCORD task error occurred. If Message Returns 117-342 System Restart Printer <RXCORD Task error> FIP-1. 34 Contact Support The RXCORD task error occurred. If Message Returns 117-343 System Restart Printer...
  • Page 86 Chapter 1 Troubleshooting Relevant Error Message Error Contents 117-353 System Restart Printer <SDRAM R/W Error> FIP-1. 34 Contact Support The SDRAM R/W error at System Boot. If Message Returns 117-354 System Restart Printer <ESSMGR Task Error> FIP-1. 28 Contact Support Failed in AIF SET.
  • Page 87 Chapter 1 Troubleshooting Relevant Error Message Error Contents 133-232 System Restart Printer <Non-ECM Receive Data Write Time Out Error> FIP-1. 35 Contact Support Timeout error of incoming data writing at the non-ECM mode. If Message Returns 133-234 System Restart Printer <JBIG Parameter Error>...
  • Page 88 Chapter 1 Troubleshooting Relevant Error Message Error Contents 133-245 Fax Restart Printer <FAXCOM Task Error> FIP-1. 34 Contact Support The FAXCOM task error occurred. If Message Returns 133-246 Fax <Memory Pool Get Error> Restart Printer The Memory Pool acquisition error occurred. FIP-1.
  • Page 89 Chapter 1 Troubleshooting Relevant Error Message Error Contents 133-257 Fax <Memory Pool Release Error> Restart Printer The Memory Pool release error occurred. FIP-1. 34 Contact Support (OS error) If Message Returns 133-258 Fax <Message Receive Error> Restart Printer The Message receiving error occurred. FIP-1.
  • Page 90 Chapter 1 Troubleshooting Relevant Error Message Error Contents 133-269 Fax Restart Printer <File Close Error> FIP-1. 34 Contact Support The File Close error occurred. If Message Returns 133-270 Fax Restart Printer <File Erase Error> FIP-1. 34 Contact Support The File Erase error occurred. If Message Returns 133-271 Fax <Memory Pool Get Error>...
  • Page 91 Chapter 1 Troubleshooting Relevant Error Message Error Contents 133-281 Fax Restart Printer <Power Off Report Create Fail> FIP-1. 34 Contact Support Failed to Create Power Off Report. If Message Returns 133-282 Fax <Memory Pool Get Error> Restart Printer The Memory Pool acquisition error occurred. FIP-1.
  • Page 92: Lcd Display

    Chapter 1 Troubleshooting LCD Display Relevant Problem Error Message Error Contents Paper Jam 071-100 Printer Open Tray1 <IOT 250 Feeder Misfeed JAM> Remove Paper The Regi sensor is not turned on within the specified FIP-1. 37 time. Flip Open & close Front Cover Paper Jam 072-100 Printer...
  • Page 93 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Load Tray N or MPF 024-910, 024-911, 024-914 Printer Load Tray N or MPF XX Flip <IOT Paper Size Mismatch> FIP-1. 43 Load Tray N or MPF YY The paper size mismatch is detected NOTE: 024-910: Tray 1 024-911: Tray 2...
  • Page 94 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Tape on XXX Cart 093-919, 093-920, 093-921, 093-922 Printer Remove tape From XXX Cart <IOT Toner Tape Staying> The toner tape staying is detected. (When the new FIP-1. 46 NOTE: toner cartridge is installed.) 093-919: Yellow Toner 093-920: Magenta Toner 093-921: Cyan Toner...
  • Page 95 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents CRUM ID 009-371 Printer <IOT Belt Unit CRUM ID Error> FIP-1. 59 Reseat The Belt Unit CRUM ID error is detected. Belt Unit Copy Scan Fax 094-422 Printer <IOT Belt Unit Life Warning> FIP-1.
  • Page 96 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents SMTP Login Error <SMTP Error> 016-506 Scan FIP-1. 66 Required User Parameter Not Set. Press SMTP Login Error <SMTP Error> 016-507 Scan Failed to Login to SMTP Server at Mail Transmis- FIP-1.
  • Page 97 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Network Not Ready <Network Error> 016-790 Scan F2N Module Starting Up or IP Address Not Deter- FIP-1. 66 Press mined. Network Not Ready <Network Error> 016-794 Scan Failed to Run ScanToSMB due to SMB over TCP FIP-1.
  • Page 98 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Report error 017-980 System <Report File Open/Close Error> FIP-1. 34 Job Failure Failed to Open/Close Report File. Press File Error 017-986 System <File Error> FIP-1. 34 Job Failure Empty File created. Press File Error 017-987 System...
  • Page 99 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Codec Error <JBIG Nf Error> 033-515 Fax Color/BW Multivalue Info Unavailable at JPEG FIP-1. 69 Job Failure Reception. Press Codes Error 033-516 Fax <JPEG EOI Error> FIP-1. 69 Job Failure Failed to Detect EOI at JPEG Reception. Press Password Error <DFAX Password Error>...
  • Page 100 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Communication 033-761 Fax <Primary Channel OFF Time Out> FIP-1. 35 Job Failure The Primary Channel OFF time out occurred. Press Communication <DM Prevention Function Receive Refuse> 033-762 Fax The incoming data was rejected by the DM preven- FIP-1.
  • Page 101 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Buffer <FAX TX Encode Output Buffer Over> 033-774 Fax The JBIG Encode Output Buffer overflow at FAX FIP-1. 34 Job Failure sending. Press Buffer <FAX RX Encode Output Buffer Over> 033-775 Fax The JBIG Encode Output Buffer overflow at Fax FIP-1.
  • Page 102 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Cancel 033-789 Fax <Cancel> FIP-1. 34 Job Canceled The Cancellation occurred. Press Cancel 033-790 Fax <Cancel> FIP-1. 34 Job Canceled The Cancel occurred. Press Cancel 033-791 Fax <Cancel> FIP-1. 34 Job Canceled The Cancel occurred.
  • Page 103 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Communication 035-702 Fax <Receive DCN> FIP-1. 69 Job Failure Receiving the DCN. Press Communication 035-704 Fax <Not Send Ability> FIP-1. 69 Job Failure Source Lacking Send Capacity. Press Communication 035-705 Fax <DCS/NSS Resend Over>...
  • Page 104 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Communication <RS Request CS NOT ON> 035-730 Fax The Modem CS not turning on to RS Request at FIP-1. 34 Job Failure High-Speed Training. Press Communication 035-737 Fax <CTC/EOR Resend Over> FIP-1.
  • Page 105 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents File Error 035-779 Fax <FAX FWD document change error> FIP-1. 34 Job Failure Document Change Error at forwarding FAX. Press Communication <G3 Drawing Information Undetectable> 035-780 Fax Unable to Detect Normal Line within 1 min after FIP-1.
  • Page 106 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Illegal Settings This is unavailable <Copy Select Tray Remove> FIP-1. 64 when Tray(Remove) Unable to Start due to Tray Disengaged. is selected Illegal Settings FIP-1. 37, This is unavailable <Copy Select Tray Broken> COPY 38, 39, 43 when Tray(Broken)
  • Page 107 Chapter 1 Troubleshooting Relevant Problem Error Message Error Contents Invalid ID 016-383 Printer <Download Error> FIP-1. 86 Data Violation The ID of the downloaded file is invalid. Press Range Chk Error 016-384 Printer <Download Error> FIP-1. 86 Data Violation The address of the write destination is invalid. Press Header Error 016-385 Printer...
  • Page 108 FIP-1. 91 Over Heat The temp. sensor in OHP SENSOR sensed high Turned Halfmode temperature. Copy Scan Fax 193-700 Printer <Custom Toner Mode> FIP-1. 92 non-DELL Toner The printer is in custom toner mode. Installed Version 2 2007.05.22...
  • Page 109: Error Code Fip

    Chapter 1 Troubleshooting 6. Error Code FIP FIP-1. 1 Restart Printer 001-360/001-363 Possible causative parts:FAN MAIN (PL13.5.10) LVPS (PL13.5.14) PWBA MCU (PL9.1.20) Checking the FAN MAIN Does the FAN MAIN function normally? Checked by [Digital Output] - [DO-1e] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 110 Chapter 1 Troubleshooting FIP-1. 2 Restart Printer 001-361/001-363 Possible causative parts:PWBA MCU (PL9.1.20) CHUTE ASSY DUP (PL11.1.1) Checking the FAN DUP Does the FAN REAR function normally? Checked by [Digital Output] - [DO-5d] in [IOT Diagnosis]. In the test, close the INTERLOCK SWITCH.
  • Page 111 Chapter 1 Troubleshooting FIP-1. 3 Restart Printer 003-341/003-342/003-343/003-344/003-345/ 003-346/003-347/003-348/003-349/003-350 Possible causative parts:PWBA MCU (PL9.1.20) Checking the error occuring Does the error still occur after several ON/OFF operations of power? Checking after replacing END *1 the PWBA MCU. Replace the PWBA MCU. (Removal 67/Replacement Does the error still occur when the...
  • Page 112 Chapter 1 Troubleshooting FIP-1. 4 Restart Printer 003-356 Possible causative parts:TRANSFER BELT (PL4.1.1) PWBA HVPS (PL5.1.17) FUSER (PL6.1.10) PWBA EEPROM STD (PL13.5.1) PWBA MCU (PL13.5.13) Checking the failure parts. Press the " ", " " and " " keys after 003-356 error occurred Is the "ADDR: 38∗∗"...
  • Page 113 Chapter 1 Troubleshooting Is the "ADDR: 3A∗∗" displayed? Reseat the TRANSFER BELT. Does the error still occur when turning on the power? REPLACE the TRANSFER BELT. Is the "ADDR: 31∗∗" displayed? Reseat the HVPS. Does the error still occur when turning on the power? Replace the HVPS.
  • Page 114 Chapter 1 Troubleshooting FIP-1. 5 Restart Printer 004-310 Possible causative parts:PWBA MCU (PL9.1.20) OPTION FEEDER ASSY (PL12.1.1) Checking the Optional Tray installing Reseat the Optional Tray. (Removal 42/Replacement 4) Does the error still occur when turning on the power? Checking after replacing the Optional Tray Replace the Optional Tray.
  • Page 115 Chapter 1 Troubleshooting FIP-1. 6 Restart Printer 004-311 Possible causative parts:PWBA MCU (PL9.1.20) DUPLEX ASSY (PL11.1.1) Checking Duplex installation to the printer. Reseat the DUPLEX ASSY. (Removal 5/ Replacement 39) Does the error still occur when the power is turned ON? Replace the DUPLEX ASSY.
  • Page 116 Chapter 1 Troubleshooting FIP-1. 7 Restart Printer 006-370/006-371/006-372/006-373/006-374/006-375/006-376/ 006-377/006-378/006-379/006-380/006-381/006-382/006-383/006-384 Possible causative parts:ROS ASSY (PL13.3.12) PWBA MCU (PL9.1.20) Checking the ROS ASSY installation Reseat the ROS ASSY. (Removal 34/Replacement Does the error still occur when turning on the power? Checking the PWBA MCU installation Reseat the PWBA MCU.
  • Page 117 Chapter 1 Troubleshooting FIP-1. 8 Restart Printer 007-340/007-345/007-346/007-347/007-348/007-355/007-356/ 007-357/007-358/007-359/007-360/007-365/007-366//007-367/007-368/007-370 Possible causative parts:DRIVE ASSY MAIN (PL8.1.1) PWBA MCU (PL9.1.20) Checking the Transfer Belt, Fuser and the Black Toner Cartridge installation Reseat the transfer belt, Fuser and black toner cartridge. Does the error still occur when turning on the power? Checking the Main...
  • Page 118 Chapter 1 Troubleshooting FIP-1. 9 Restart Printer 007-341/007-345/007-349/007-350/007-351/007-355/007-356/ 007-357/007-361/007-362/007-363/007-365/007-366/007-367/007-369/007-370 Possible causative parts:DRIVE ASSY MAIN (PL8.1.1) PWBA MCU (PL9.1.20) Checking the toner cartridges installation Reseat the Y, M, C and K toner cartridges. Does the error still occur when turning on the power? Checking the Sub Motor.
  • Page 119 Chapter 1 Troubleshooting FIP-1. 10 Restart Printer 007-342/007-346/007-349/007-352/007-353/007-355/007-358/ 007-359/007-361/007-362/007-364/007-365/007-366/007-368/007-369/007-370 Possible causative parts:DRIVE ASSY MAIN (PL8.1.1) PWBA MCU (PL9.1.20) Checking the toner cartridges installation Reseat the Y, M and C toner cartridges. Does the error still occur when turning on the power? Checking the Deve Motor.
  • Page 120 Chapter 1 Troubleshooting FIP-1. 11 Restart Printer 007-343/007-347/007-350/007-352/007-354/007-356/007-358/ 007-360/007-361/007-363/007-364/007-365/007-367/007-368/007-369/007-370 Possible causative parts:FEEDER ASSY (PL3.2.99) DRIVE ASSY PH (PL8.1.8) PWBA MCU (PL9.1.20) Checking the standard paper cassette installation Reseat the standard paper cassette. Does the error still occur when turning on the power? Are the regi rolls rotated smoothly? Check rolls by your...
  • Page 121 Chapter 1 Troubleshooting FIP-1. 12 Restart Printer 007-344/007-348/007-351/007-353/007-354/007-357/007-359/ 007-360/007-362/007-363/007-364/007-366/007-367/007-368/007-369/007-370 Possible causative parts:PWBA MCU (PL9.1.20) 550 OPTION FEEDER (PL13.7.1) Checking the paper cassette installation Reseat the paper cassette. Does the error still occur when turning on the power? Checking the turn roll and feed rolls.
  • Page 122 CARTRIDGE ASSY M (PL5.1.20) CARTRIDGE ASSY Y (PL5.1.21) PWBA MCU (PL9.1.20) Checking the Toner Cartridge Are the Toner Cartridges installed to the printer the DELL Toner? Checking the Toner Set the non-DELL Cartridge installation toner mode through Reseat the Toner Cartridge.
  • Page 123 Chapter 1 Troubleshooting FIP-1. 14 Restart Printer 009-654 Possible causative parts:BELT CRU (PL4.1.1) CARTRIDGE ASSY (PL5.1.18 (K)/5.1.19 (C)/5.1.20 (M)/5.1.21 (Y)) DRIVE ASSY MAIN (PL8.1.2) PWBA MCU (PL9.1.20) Checking the BELT CRU installation. Reseat the BELT CRU. Does the error still occur when turning on the power? Checking the toner...
  • Page 124 Chapter 1 Troubleshooting FIP-1. 15 Restart Printer 009-655 Possible causative parts:BELT CRU (PL4.1.1) ROS ASSY (PL13.3.12) CARTRIDGE ASSY (PL5.1.18 (K)/5.1.19 (C)/5.1.20 (M)/5.1.21 (Y)) PWBA MCU (PL9.1.20) Checking the BELT CRU installation. Reseat the BELT CRU. Does the error still occur when turning on the power? Checking the toner cartridge installation.
  • Page 125 Chapter 1 Troubleshooting Checking the Deve Motor for operation. Does the Deve Motor rotate normally? Checked by [Digital Output] - [DO-f] in [IOT Diagnosis]. Checking after replacing the Checking after replacing the corresponding CARTRIDGE DRIVE ASSY MAIN . ASSY Replace the DRIVE ASSY Replace the CARTRIDGE MAIN.
  • Page 126 Chapter 1 Troubleshooting FIP-1. 16 Insert Fuser 010-317 Possible causative parts:FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) Checking FUSER ASSY installation Is FUSER ASSY installed correctly? Reseat the FUSER ASSY. (Removal 8/ Replacement 38) Does the error still occur after several ON/OFF operations of power? Checking after replacing...
  • Page 127 Chapter 1 Troubleshooting FIP-1. 17 Replace Fuser 010-351/Restart Printer 010-351 Possible causative parts:FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) Checking the fuser life counter. Is the life counter going to reach the replacement time? Checking the FUSER Replace the FUSER ASSY installation ASSY.
  • Page 128 Chapter 1 Troubleshooting FIP-1. 18 Restart Printer 010-354 Possible causative parts:SENSOR HUM (PL13.5.11) PWBA MCU (PL9.1.20) Checking the SENSOR HUM installation. Reseat the SENSOR HUM. (Removal 66/ Replacement 56) Does the error still occur when turning on the power? Checking the PWBA MCU installation Reseat the PWBA MCU.
  • Page 129 Chapter 1 Troubleshooting FIP-1. 19 Restart Printer 010-377/010-378/010-379/010-380/010-381/010-382/010-383/ 010-384/010-385/010-386/010-387/010-388/010-389/010-390/010-391/ 010-392/010-393/010-394/010-395/010-396/010-397 Possible causative parts:FUSER ASSY (PL6.1.10) LVPS (PL13.5.14) PWBA MCU (PL9.1.20) Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when turning on the power? Checking after replacing the FUSER ASSY Replace the FUSER ASSY.
  • Page 130 Chapter 1 Troubleshooting FIP-1. 20 Restart Printer 016-300/016-301/016-310/016-313/016-315/016-317/016-317/ 016-323/016-327/016-340/016-344/016-345/016-346/016-347/016-348/016-349/ Erase Flash Err. 016-392/Write Flash Err. 016-393/Verify Error 016-394/ PCL Error 016-720 Possible causative parts:PWBA ESS (PL13.4.20) Checking the PWBA ESS installation Reseat the PWBA ESS. Does the error still occur when turning on the power? Replace the PWBA ESS.
  • Page 131 Is the [Engine Version] 05.08.00 or later? Checked by [System Settings] of [Reports] on [Set up]. Download the engine firmware from the DELL web site and upgrade the engine firmware. Checking the printing data Prints the printing data an error occurred.
  • Page 132 Is the [Engine Version] 05.08.00 or later? Checked by [System Settings] of [Reports] on [Set up]. Download the engine firmware from the DELL web site and upgrade the engine firmware. Checking the error Does the error still occur when turning off and...
  • Page 133 Chapter 1 Troubleshooting FIP-1. 22 Restart Printer 016-316/016-318 Possible causative parts:Memory Card (option) PWBA ESS (PL13.4.20) Checking the Memory Card installation. Reseat the Memory Card. Does the error still occur when turning on the power? Checking after replacing the Memory Card. Replace the Memory Card.
  • Page 134 Is the MPC firmware version on the wired Network 12,15 or later? Checking after Download the firmware replacing the MPC. from the DELL web site. Replace the MPC. Does the error still occur when turning on the power? Replace PWBA ESS. (Removal 61/...
  • Page 135 Chapter 1 Troubleshooting FIP-1. 24 Restart Printer 016-338 Possible causative parts:Option Wireless Printer Adapter Option MPC Board Checking the Connected device to the USB port on the MPC. Is the Wireless Printer Adapter connected to the USB port on the MPC? Checking the Wireless Connect the Wireless Printer Adapter...
  • Page 136 Chapter 1 Troubleshooting FIP-1. 25 Restart Printer 016-350 Possible causative parts:PWBA ESS (PL13.4.20) IEEE 1284 Cable Checking the PC and the cable Swap the another PC and cable. Does the error still occur when printing? Check the PC setting Replace the PWBA and disconnection of ESS.
  • Page 137 Chapter 1 Troubleshooting FIP-1. 26 Restart Printer 016-370 Possible causative parts:PWBA MCU (PL9.1.20) PWBA ESS (PL13.4.20) Checking the PWBA ESS installation. Reseat the PWBA ESS. (Removal 61/ Replacement 61) Does the error still occur when turning on the power? Checking the PWBA MCU installation.
  • Page 138 Chapter 1 Troubleshooting FIP-1. 27 Restart Printer 016-397 Possible causative parts: PWBA HYUI. (PL 13.4.1) Checking the error Turn off and on the power. Does the error still occur when sending the mail? Checking the file size Check the [Max E-Mail Size]-[Scan Defaults] on [Defaults Settings] of [Set up] menu.
  • Page 139 Chapter 1 Troubleshooting FIP-1. 28 Restart Printer 016-398 /117-313/117-323/117-324/117-325/001-326/117-329 117-354/117-355/117-356/117-357/117-358/117-359/117-360 Possible causative parts: PWBA HYUI (PL13.4.1) PWBA ESS(PL13.4.20) Checking the error Wait for five seconds and turn ON the power after the power is turned OFF. Does the error still occur when copying? Checking the connector...
  • Page 140 Chapter 1 Troubleshooting FIP-1. 29 Restart Printer 062-311/062-321/062-360/062-371/117-352 Possible causative parts: PWBA HYUI (PL13.4.1) ADF SCANNER ASSY (PL13.8.1) Checking the scanner lock Is the scanner lock at the free position? Checking the connector Set the scanner lock to the connection free position.
  • Page 141 Chapter 1 Troubleshooting FIP-1. 30 Restart Printer 062-320/062-324 Possible causative parts: PWBA HYUI (PL13.4.1) ADF SCANNER ASSY (PL13.8.1) Checking the connector connection Reseat the connectors (P/ J60,62,63,64,65) on the PWBA HYUI. Does the error still occur when turning on the power? Checking after replacing the ADF SCANNER ASSY Replace the ADF...
  • Page 142 Chapter 1 Troubleshooting FIP-1. 31 Communication 034-508/034-509/034-510 / Restart Printer 062-322/062-393 Possible causative parts: PWBA HYUI (PL 13.4.1) Checking the error Turn off and on the power. Does the error still occur when copying? Checking after replacing the PWBA HYUI Replace the PWBA HYUI.
  • Page 143 Chapter 1 Troubleshooting FIP-1. 32 Restart Printer 062-323/123-314 Possible causative parts: CONSOLE PANEL (PL13.2.2) PWBA HYUI (PL13.4.1) Checking the error Wait for five seconds and turn ON the power after the power is turned OFF. Does the error still occur when copying? Checking the PWBA HYUI installation...
  • Page 144 Chapter 1 Troubleshooting Does the error still occur when turning on the power? Checking after replacing the PWBA HYUI Replace the PWBA HYUI. (Removal64/Replacement Does the error still occur when turning on the power? Replace the CONSOLE PANEL. (Removal 56/ Replacement 66) Version 2 2007.05.22...
  • Page 145 Does the error still occur when turning on the power? Checking the FUSER ASSY type Is the FUSER ASSY installed the 3115cn FUSER? Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Does the error still occur when turning on the power? Replace the PWBA MCU.
  • Page 146 Chapter 1 Troubleshooting FIP-1. 34 016-986/017-971/017-972/017-973/017-974/017-975/017-976/017-977/ 017-978/017-979/017-980/017-986/017-987/017-989/033-502/033-513/033-751/ 033-764/033-765/033-766/033-767/033-768/033-770/033-771/033-774/033-776/ 033-779/033-780/033-781/033-785/033-786/033-787/033-788/033-789/033-790/ 033-791/035-730/035-771/035-777/035-779/102-380/116-396/116-987/117-310/ 117-311/117-312/117-314/117-315/117-316/117-317/117-318/117-319/117-320/ 117-321/117-322/117-327/117-328/117-330/117-331/117-332/117-333/117-334/ 117-335/117-336/117-337/117-338/117-339/117-340/117-341/117-342/117-343/ 117-344/117-345/117-346/117-347/117-348/117-349/117-350/117-351/117-353/ 117-362/117-363/133-231/133-234/133-235/133-236/133-237/133-238/133-239/ 133-240/133-241/133-242/133-243/133-244/133-245/133-246/133-247/133-248/ 133-249/133-250/133-251/133-252/133-253/133-255/133-256/133-257/133-258/ 133-259/133-260/133-261/133-262/133-263/133-264/133-265/133-266/133-267/ 133-268/133-269/133-270/133-271/133-272/133-273/133-274/133-275/133-276/ 133-277/133-278/133-279/133-280/133-281/133-282/133-283/133-284/133-285/ 133-286/133-287/133-288/133-289/133-290/133-512/Controller Initialize Version 2 2007.05.22...
  • Page 147 Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 148: No Dial Tone

    Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 149 Chapter 1 Troubleshooting FIP-1. 36 Restart Printer 133-254/Memory Full 017-970/033-503 Possible causative parts:PWBA HYUI (PL 13.4.1) Checking the error Turn off and on the power. Does the error still occur when receiving fax? Checking the printer menu Check the [Stored Print] of the [JOB STATUS].
  • Page 150: Fip-1. 37 Paper Jam 071-100/illegal Settings (copy Select Tray Broken)

    Chapter 1 Troubleshooting FIP-1. 37 Paper Jam 071-100/Illegal Settings (Copy Select Tray Broken) Possible causative parts:250 PAPER CASSETTE ASSY (PL2.2.99) KIT ROLLER (PL2.2.99) KIT FEEDER (PL3.2.99) DRIVE ASSY PH (PL8.1.7) PWBA MCU (PL9.1.20) Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a...
  • Page 151 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the regi sensor is operated? Checked by [Digital Input]-[DI-3] in [IOT Diagnosis]. Replace the KIT FEEDER. Checking the DRIVE ASSY (Removal 16/Replacement PH for operation Does the DRIVE ASSY PH...
  • Page 152 Chapter 1 Troubleshooting Checking the feed roll for shape and operation Remove the paper cassette. Are feed rollers installed correctly? Also are they not conterminated or damaged, and rotate smoothly? Check these items by turning them with your fingers. Replace the KIT ROLLER. Checking the after If error occurred, replace replacing the 250 PAPER...
  • Page 153: Fip-1. 38 Paper Jam 072-100/illegal Settings (copy Select Tray Boken)

    Chapter 1 Troubleshooting FIP-1. 38 Paper Jam 072-100/Illegal Settings (Copy Select Tray Boken) Possible causative parts:KIT FEEDER (PL3.2.99) 550 PAPER CASSETTE ASSY (PL12.4.1) KIT ROLLER (PL12.3.99) 550 OPTION FEEDER (PL13.7.1) PWBA MCU (PL9.1.20) Checking the paper condition Is the paper in the Tray wrinkled or damaged? Replace the paper with a...
  • Page 154 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the regi sensor is operated? Checked by [Digital Input]-[DI-3] in [IOT Diagnosis]. Replace the KIT FEEDER. Checking the Feed Motor (Removal 16/Replacement for operation Does the feed motor operate...
  • Page 155 Chapter 1 Troubleshooting Checking the Turn Clutch for operation Does the feed clutch operate properly? Checked by [Digital Output]-[DO-33] in [IOT Diagnosis]. Replace the 550 OPTION Checking the feed roll and FEEDER. (Removal 42/ turn roll for shape and Replacement 4) operation Remove the paper cassette.
  • Page 156 Chapter 1 Troubleshooting Checking the after replacing the 550 OPTION FEEDER Replace the 550 OPTION FEEDER. (Removal 42/ Replacement 4) Does the error still occur when printing? Replace the PWBA MCU. (Removal 67/ Replacement 55) Version 1 2006.11.21...
  • Page 157: Chapter 1 Troubleshooting .............................................................................................1

    Chapter 1 Troubleshooting FIP-1. 39 Paper Jam 075-100/Illegal Settings (Copy Select Tray Boken) Possible causative parts:250 PAPER CASSETTE ASSY (PL2.2.99) KIT ROLLER (PL2.2.99) KIT SOLENOID FEED MSI (PL3.1.98) KIT FEED ROLL MSI (PL3.1.99) DRIVE ASSY PH (PL8.1.7) PWBA MCU (PL9.1.20) Checking the paper condition Is the paper in the...
  • Page 158 Chapter 1 Troubleshooting Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the regi sensor is operated? Checked by [Digital Input]-[DI-3] in [IOT Diagnosis]. Replace the KIT FEEDER. Checking the Feed (Removal 16/Replacement Solenoid MSI for operation Does the feed solenoid operate...
  • Page 159 Chapter 1 Troubleshooting Checking the Feed Roll and turn roll for shape and operation Remove the paper cassette. Are rollers installed correctly? Also are they not conterminated or damaged, and rotate smoothly? Check these items by turning them with your fingers. Checking the after Replace the KIT ROLLER.
  • Page 160: Fip-1

    Chapter 1 Troubleshooting FIP-1. 40 Paper Jam 077-900/077-901 If the paper actually loaded in the tray or cassette does not match the [Paper Tray] setting under [Tray Setting], continuing printing in that status may cause a jam eventually. Possible causative parts:KIT FEEDER (PL3.2.99) FUSER ASSY (PL6.1.10) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7)
  • Page 161 Chapter 1 Troubleshooting Checking the FUSER ASSY installation Reseat the FUSER ASSY. Does the error still occur when printing? Checking the Exit Sensor for operation Does the number on the screen increase by one, every time the actuator of the exit sensor is operated? Checked by [Digital Input]-[DI-2] in [IOT Diagnosis].
  • Page 162 Chapter 1 Troubleshooting Checking the Main Motor for operation Does the main motor operate properly? Checked by [Digital Output]-[DO- 0] in [IOT Diagnosis]. Replace the MAIN DRIVE ASSY. (Romoval 36/ Replacement 10) Checking the sub motor for operation Does the feed motor operate properly? Checked by [Digital Output]-[DO- 5] in [IOT Diagnosis].
  • Page 163 Chapter 1 Troubleshooting Does the regi clutch operate properly? Checked by [Digital Output]-[DO-29] in [IOT Diagnosis]. Replace the KIT FEEDER. (Removal 16/Replacement 30) Checking the FUSER ASSY Remove the FUSER ASSY. Is there any remaining paper or foreign substance in the FUSER ASSY? Remove the paper or foreign substance.
  • Page 164: Fip-1

    Chapter 1 Troubleshooting FIP-1. 41 Paper Jam 077-903 Possible causative parts:KIT FEEDER (PL3.2.99) DRIVE ASSY PH (PL8.1.7) PWBA MCU (PL9.1.20) Checking the jam Remove the jamed paper. Does the error still occur when printing? Checking the Regi Sensor for operation Does the number on the screen increase by one, every time the actuator of the exit...
  • Page 165: Fip-1

    Chapter 1 Troubleshooting FIP-1. 42 Paper Jam 077-907 Possible causative parts:KIT FEEDER (PL3.2.99) FUSER ASSY (PL6.1.10) CHUTE DUP GATE (PL6.1.13) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7) PWBA MCU (PL9.1.20) CHUTE ASSY DUP (PL11.1.1) Checking the Front Cover latching Open and close the Front Cover, check the latching.
  • Page 166 Chapter 1 Troubleshooting Checking the shape and installation of the Chute Exit Out (refer to PL6.1.1) Are shape and the installation of the Chute Exit Out? Checking the shape and Reseat the Chute Exit Out. installation of the Chute If broke, replace the KIT MSI.
  • Page 167 Chapter 1 Troubleshooting Checking the Dup Clutch for operation Does the Dup Clutch operate properly? Checked by [Digital Output]-[DO-35] in [IOT Diagnosis]. Replace the CHUTE ASSY Checking the Dup Motor for DUP. (Removal 5/ operation Replacement 41) Does the Dup clutch operate properly? Checked by [Digital Output]-[DO-13] in [IOT...
  • Page 168: Fip-1

    Chapter 1 Troubleshooting FIP-1. 43 Load Tray N or MPF 024-910/024-911/024-914/ Illegal Settings (Copy Select Tray Boken) Possible causative parts:CASSETTE ASSY 250 (PL2.1.1) FEEDER ASSY (PL3.2.99) PWBA MCU (PL9.1.20) CASSETTE ASSY 500 (PL12.4.1) Checking the paper size. Does the paper size in use meet the specification? Checking the paper...
  • Page 169 Chapter 1 Troubleshooting Checking the paper cassette guide Reseat the end guide of paper cassette. Does the error still occur when printing? Checking after replacing the paper cassette. Replace the paper cassette. Does the error still occur when printing? Replace the PWBA MCU.
  • Page 170: Fip-1

    Chapter 1 Troubleshooting FIP-1. 44 Load Tray N or MPF 024-965/024-966/024-969/ Illegal Settings (Copy Select Tray Boken) Possible causative parts:CASSETTE ASSY 250 (PL2.1.1) FEEDER ASSY (PL3.2.99) PWBA MCU (PL9.1.20) 550 OPTION FEEDER (PL13.7.1) Checking the paper In specified the tray or the cassette, is there the paper? Checking the paper size...
  • Page 171 Chapter 1 Troubleshooting Checking the ACTUATOR NO PAPER MSI Does the ACTUATOR NO PAPER MSI operate smoothly? Checking the SENSOR Replace the CASSETTE PHOTO (No Paper ASSY 250 Sensor) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (No Paper Sensor) is operated? Checked by [Digital Input] - [DI-10] in...
  • Page 172 Chapter 1 Troubleshooting Does the ACTUATOR NO PAPER operate smoothly? Checking the SENSOR Replace the FEEDER PHOTO (No Paper ASSY. (Removal Sensor) 16/Replacement 30) Does the number on the screen increase by one, every time the actuator of the SENSOR PHOTO (No Paper Sensor) is operated? Checked by [Digital Input] - [DI-11] in [IOT Diagnosis].
  • Page 173: Fip-1

    Checking the Toner Cartridge Are the Toner Cartridges installed to the printer the DELL Toner? Set the non-DELL Checking the DELL toner type toner mode through the control panel. Is the toner cartridge installed the 3115 cn? Checking the Toner...
  • Page 174: Fip-1

    Chapter 1 Troubleshooting FIP-1. 46 Tape on XXX Cart 093-919/093-920/093-921/093-922 Possible causative parts:CARTRIDGE ASSY K (PL5.1.18) CARTRIDGE ASSY C (PL5.1.19) CARTRIDGE ASSY M (PL5.1.20) CARTRIDGE ASSY Y (PL5.1.21) Checking the Toner Tape for staying Has the Toner Tape been pulled out? Checking the TONER Pull out the Toner Tape.
  • Page 175: Fip-1

    Chapter 1 Troubleshooting FIP-1. 47 Replace Cart. 093-930 Possible causative parts:CARTRIDGE ASSY Y (PL5.1.21) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking the toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 176: Fip-1

    Chapter 1 Troubleshooting FIP-1. 48 Replace Cart. 093-931 Possible causative parts:CARTRIDGE ASSY M (PL5.1.20) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking the toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 177: Fip-1

    Chapter 1 Troubleshooting FIP-1. 49 Replace Cart. 093-932 Possible causative parts:CARTRIDGE ASSY C (PL5.1.19) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking the toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 178: Fip-1

    Chapter 1 Troubleshooting FIP-1. 50 Replace Cart. 093-933 Possible causative parts:CARTRIDGE ASSY K (PL5.1.18) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking the toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 179: Fip-1

    Chapter 1 Troubleshooting FIP-1. 51 Ready to Print 093-423 Possible causative parts:CARTRIDGE ASSY Y (PL5.1.21) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 180: Fip-1

    Chapter 1 Troubleshooting FIP-1. 52 Ready to Print 093-424 Possible causative parts:CARTRIDGE ASSY M (PL5.1.20) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 181: Fip-1

    Chapter 1 Troubleshooting FIP-1. 53 Ready to Print 093-425 Possible causative parts:CARTRIDGE ASSY C (PL5.1.19) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 182: Fip-1

    Chapter 1 Troubleshooting FIP-1. 54 Ready to Print 093-426 Possible causative parts:CARTRIDGE ASSY K (PL5.1.18) PWBA MCU (PL9.1.20) Confirming the toner life counter. Is the life counter going to reach the replacement time? Replace the Toner Checking toner Cartridge. cartridge installation. Is the toner cartridge installed correctly? Checking after replacing...
  • Page 183: Fip-1

    Chapter 1 Troubleshooting FIP-1. 55 Insert PrintCart 093-970 Possible causative parts:CARTRIDGE ASSY (Y) (PL5.1.21) SENSOR ASSY CRU (PL5.1.4) PWBA MCU (PL9.1.20) Checking the toner cartridge installation Reseat the toner cartridge on correct Y position Does the error still occur when turning on the power? Checking after replacing the toner cartridge...
  • Page 184: Fip-1

    Chapter 1 Troubleshooting FIP-1. 56 Insert PrintCart 093-971 Possible causative parts:CARTRIDGE ASSY (M) (PL5.1.20) SENSOR ASSY CRU (PL5.1.4) PWBA MCU (PL9.1.20) Checking the toner cartridge installation Reseat the toner cartridge on correct M position Does the error still occur when turning on the power? Checking after replacing the toner cartridge...
  • Page 185: Fip-1

    Chapter 1 Troubleshooting FIP-1. 57 Insert PrintCart 093-972 Possible causative parts:CARTRIDGE ASSY (C) (PL5.1.19) SENSOR ASSY CRU (PL5.1.4) PWBA MCU (PL9.1.20) Checking the toner cartridge installation Reseat the toner cartridge on correct C position Does the error still occur when turning on the power? Checking after replacing the toner cartridge...
  • Page 186: Fip-1

    Chapter 1 Troubleshooting FIP-1. 58 Insert PrintCart 093-973 Possible causative parts:CARTRIDGE ASSY (K) (PL5.1.18) SENSOR ASSY CRU (PL5.1.4) PWBA MCU (PL9.1.20) Checking the toner cartridge installation Reseat the toner cartridge on correct K position Does the error still occur when turning on the power? Checking after replacing the toner cartridge...
  • Page 187: Fip-1

    Does the error still occur when the power is turned ON? Checking the BELT CRU model. Is the BELT CRU installed the 3115cn? Checking after replacing Replace the BELT the BELT CRU. CRU. Replace the BELT CRU. Does the error still...
  • Page 188: Fip-1

    Chapter 1 Troubleshooting FIP-1. 60 Copy Scan Fax 094-422 Possible causative parts:BELT CRU (PL4.1.1) PWBA MCU (PL9.1.20) Confirming the BELT CRU life counter Is the life counter going to reach the replacement time? Replace the PWBA Replace the BELT MCU. (Removal 67/ CRU.
  • Page 189: Fip-1

    Chapter 1 Troubleshooting FIP-1. 61 Belt Unit 094-911 Possible causative parts:BELT CRU (PL4.1.1) PWBA MCU (PL9.1.20) Confirming the BELT CRU life counter. Is the life counter going to reach the replacement time? Replace the BELT Replace the PWBA CRU. MCU. (Removal 67/ Replacement 55) Version 1 2006.11.21...
  • Page 190: Fip-1

    Does the error still occur when turning on the power? Checking the FUSER ASSY type Is the FUSER ASSY installed the 3115CN FUSER? Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Does the error still occur when turning...
  • Page 191: Fip-1

    Chapter 1 Troubleshooting FIP-1. 63 Copy Scan Fax 010-421 Possible causative parts:FUSER ASSY (PL6.1.10) PWBA MCU (PL9.1.20) Checking the Fuser life counter. Is the life counter going to reach the replacement time? Checking the FUSER Replace the Fuser. ASSY installation Reseat the FUSER ASSY.
  • Page 192: Fip-1

    Chapter 1 Troubleshooting FIP-1. 64 Tray Detached 024-946/024-947 / Load Tray 1 077-912/ Illegal Settings (Copy Select Tray Boken)/Illegal Settings (Copy Select Tray Remove)/Illegal Settings (Copy Select Tray Exit) Possible causative parts:CASSETTE ASSY 250 (PL2.1.1) SWITCH ASSY SIZE (PL7.1.18) PWBA MCU (PL9.1.20) 550 OPTION FEEDER (PL13.7.1) CASSETTE ASSY 550 (PL12.4.1) Checking the CASSETTE ASSY...
  • Page 193 Chapter 1 Troubleshooting Does the Switch Assy Size function normally? Checked by [Digital Input] - [DI-20] in [IOT Diagnosis]. Checking after replacing the CASSETTE ASSY 550 Replace the CASSETTE ASSY 550. Does the error still occur when turning on the power? Replace the 550 OPTION FEEDER.
  • Page 194: Fip-1

    Chapter 1 Troubleshooting FIP-1. 65 Close FrontCover 077-300 Possible causative parts:COVER ASSY FRONT (PL13.2.98) HARN ASSY INTERLOCK (PL9.1.3) PWBA MCU (PL9.1.20) Checking COVER ASSY FRONT for shape. Are there any damages on the COVER ASSY FRONT? Checking the interlock Replace the COVER switch for operation.
  • Page 195: Fip-1

    Chapter 1 Troubleshooting FIP-1. 66 SMTP Error 016-503/016-764/POP Error 016-504/POP Login Error 016-505/ SMTP Login Error 016-506/016-507Address Error 016-767/ From Address Error 016-768/SMB/FTP Error 016-781/016-783/016-784/ 016-787/016-788/016-789/Login Error 016-782/Network Error 016-786/ Network Not Ready 016-790 Possible causative parts: PWBA HYUI (PL13.4.1) PWBA ESS(PL13.4.20) Checking the network connection Check the network connection using...
  • Page 196 Chapter 1 Troubleshooting Checking the server setting Is the [Address Book] setting correctly? Checking the spec. Set the [Address Book] in the [Admin Menu]. Does the printer spec. meet the server spec? Checking the PWBA HYUI Change the server. installation Reseat the PWBA HYUI.
  • Page 197: Fip-1

    Chapter 1 Troubleshooting FIP-1. 67 Network Not Ready 016-794 Possible Causative parts:PWBA ESS (PL13.4.20) Checking the network setting of the PC Is the setting correct? Checking the printer Set the network. setting Check that the setting of the wired network on the Admin menu.
  • Page 198: Fip-1

    Checking the driver software Is the scanner driver installed? Check the [Dell MFP Laser 3115cn scanner] icon in the [Scanners and Cameras] of the [Printers and Other Hardware] of the [Control Panel]. Check the following items, before checking the driver software.
  • Page 199 Other Hardware] of the [Control Panel] and then open the [Properties]. (click the right button of the mouse or [Properties] button) 2) Select the [Properties] and then select the [Events] tab of the [Dell MFP Laser 3115cn Scanner Properties] screen.
  • Page 200: Fip-1

    Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 201: Fip-1

    Chapter 1 Troubleshooting FIP-1. 70 Codec Error 033-501 / Communication 034-515/035-792 Possible causative parts: PWBA HYUI (PL13.4.1) ADF SCANNER ASSY (PL13.8.1) Checking the customer operation Does the customer operate the fax correctly? Checking the connector Re-operate the fax. connection Reseat the connectors (P/ J60,62,63,64,65) on the PWBA HYUI.
  • Page 202: Fip-1. 71 Codec Error

    Chapter 1 Troubleshooting FIP-1. 71 Codec Error 033-510 Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. Possible causative parts: PWBA HYUI (PL13.4.1) Checking the error Does the error...
  • Page 203: Fip-1. 72 Password Error

    Chapter 1 Troubleshooting FIP-1. 72 Password Error 033-517 Possible Causative parts:PWBA HYUI. (PL13.4.1) Checking the password Check that the password of Fax/Scanner Lock in the Panel Lock menu. Is the password correct? Set the password. Checking the PWBA HYUI installation Reseat the PWBA HYUI.
  • Page 204: Fip-1. 73 Communication

    Chapter 1 Troubleshooting FIP-1. 73 Communication 033-762 Possible causative parts: PWBA HYUI (PL13.4.1) Checking the fax setting Is the DM Prevention mode on? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal64/Replacement Does the error still occur when faxing? Replace the PWBA HYUI.
  • Page 205: Fip-1. 74 Communicatiion

    Chapter 1 Troubleshooting FIP-1. 74 Communicatiion 033-763 Possible causative parts: PWBA HYUI (PL 13.4.1) Checking the error Turn off and on the power. Does the error still occur when faxing? Checking after replacing the PWBA HYUI Replace the PWBA HYUI. (Removal 64/ Replacement 58) Does the error still occur...
  • Page 206: Fip-1. 75 Codec Error

    Chapter 1 Troubleshooting FIP-1. 75 Codec Error 033-773 Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. Possible causative parts: PWBA HYUI (PL13.4.1) Checking the dial data Check the dial data...
  • Page 207 Chapter 1 Troubleshooting Does the error still occur when faxing? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal64/Replacement Does the error still occur when faxing? Replace the PWBA HYUI. (Removal64/Replacement Version 2 2007.05.22...
  • Page 208: Fip-1. 76 Communication

    Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 209 Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 210: Fip-1. 78 No Answer

    Chapter 1 Troubleshooting FIP-1. 78 No Answer 035-701 Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. Possible causative parts: PWBA HYUI (PL13.4.1) Checking the fax number Is the fax number correct? Retry the fax.
  • Page 211 Chapter 1 Troubleshooting Does the error still occur when faxing? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal64/Replacement Does the error still occur when faxing? Replace the PWBA HYUI. (Removal64/Replacement Version 2 2007.05.22...
  • Page 212: Fip-1. 79 Busy

    Regarding a fax error, a communication test is available between the customer and Dell, thereby allowing you to analyze the trouble. The communication test can be performed from the customer to the Dell site for transmission errors, and from the Dell site to the customer for reception errors.
  • Page 213: Fip-1. 80 Accumulation Limit

    Chapter 1 Troubleshooting FIP-1. 80 Accumulation Limit Possible causative parts: PWBA HYUI (PL13.4.1) Checking the documents Is the document 100 sheets or more? Divide the documents. Does the error still occur when faxing? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal64/Replacement Does the error still occur when faxing?
  • Page 214: Fip-1. 81 Illegal Settings (copy Dup Size Limit)

    Chapter 1 Troubleshooting FIP-1. 81 Illegal Settings (Copy Dup Size Limit) Possible causative parts: PWBA MCU (PL9.1.20) PWBA HYUI (PL13.4.1) PWBA ESS (PL13.4.20) Checking the paper size Does the paper size meet the duplex spec.? Checking the connector Change the paper size. connection Reseat the connectors (P/ J60,62,63,64,65) on the...
  • Page 215: Fip-1

    Chapter 1 Troubleshooting FIP-1. 82 Illegal Settings (Copy Dup Medium NG) Possible causative parts: PWBA MCU (PL9.1.20) PWBA HYUI (PL13.4.1) PWBA ESS (PL13.4.20) Checking the paper type Does the paper type meet the duplex spec.? Checking the connector Change the paper type. connection Reseat the connectors (P/ J60,62,63,64,65) on the...
  • Page 216: Fip-1

    Chapter 1 Troubleshooting FIP-1. 83 Confirm 062-790 Possible causative parts: PWBA HYUI (PL 13.4.1) Checking the error Does the error message disappear within 70 seconds automatically, or disappear after pressing the " " key? Checking the error Does the error message still occur when copying, scanning, or faxing the original?
  • Page 217 Chapter 1 Troubleshooting Does the error still occur when copying, scanning or faxing the original? Checking after replacing the PWBA HYUI Replace the PWBA HYUI. (Removal 64/ Replacement 58) Does the error occur when copying, scanning or faxing the original? Replace the printer.
  • Page 218: Fip-1

    Chapter 1 Troubleshooting FIP-1. 84 Paper Jam 005-110/005-121 Possible causative parts: PWBA HYUI (PL13.4.1) ADF SCANNER ASSY (PL13.8.1) ADF FEED ROLLER (PL13.8.4) Checking the document Does the document meet the ADF spec.? Checking the connector Use the platen mode connection or change the paper Reseat the connectors (P/ type.
  • Page 219 Chapter 1 Troubleshooting Checking the document path Is there the foreign substance on the document path? Remove the foreign Checking after replacing substance. the ADF SCANNER ASSY Replace the ADF SCANNER ASSY. (Removal 72/Replacement Does the error still occur when copying? Replace the PWBA HYUI.
  • Page 220: Fip-1

    Chapter 1 Troubleshooting FIP-1. 85 Cover Open 005-301/Paper Jam 005-302 Possible causative parts: PWBA HYUI (PL13.4.1) ADF SCANNER ASSY (PL13.8.1) 005-301 005-302 Is the ADF Feed Is the Scanner Cover Roller Cover closed closed? and fixed? Close the Scanner Cover. Close the ADF Feed Roller Checking the connector Cover.
  • Page 221: Fip-1

    FIP-1. 86 Invalid ID 016-383/Range Chk Error 016-384/Header Error 016-385/ Check Sum Error 016-386/Format Error 016-387 Possible causative parts:PWBA ESS (PL13.4.20) Checking the download firmware Is the download firmware the 3115cn? Redownload the Checking the PWBA ESS correct firmware. installation Reseat the PWBA ESS.
  • Page 222: Fip-1

    Checking the MPC Is the MPC installed on the PWBA ESS? Checking the download Install the MPC. MPC firmware Is the download firmware the 3115cn? Redownload the Checking the MPC correct firmware. installation Reseat the MPC. Does the error still occur when...
  • Page 223 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement61) Does the error still occur when downloading the firmware? Checking after replacing the MPC Replace the MPC. Does the error still occur when downloading the firmware? Replace the PWBA ESS.
  • Page 224: Fip-1. 88 Out Of Memory 016-700/disk Full

    Chapter 1 Troubleshooting FIP-1. 88 Out of Memory 016-700/Disk Full 016-980 Possible causative parts:PWBA ESS (PL13.4.20) Memory Card (Option) Checking the memory capacity for print. Prints the small size file (like a Windows test print). Does the error still occur when test printing? Checking the memory card Add the...
  • Page 225: Fip-1

    Possible causative parts:PWBA ESS (PL13.4.20) Checking the ColorTrack setting Is the ColorTrack setting correctly? Use the Dell Printer Configuration Web Tool. If the 016-759 error occurred, check that the number of registered user is 50 or less. Set the ColorTrack Replace the PWBA setting.
  • Page 226: Fip-1

    Chapter 1 Troubleshooting FIP-1. 90 Invalid Job 016-799 Possible causative parts:PWBA ESS (PL13.4.20) Checking the paper size. Does the paper size in use meet the specification? Use the paper Checking the paper that meets the size setup. specification. Does the paper size in use match the size set through the control panel? Set the paper size through...
  • Page 227: Fip-1. 91 Over Heat 042-700/copy Scan Fax

    Chapter 1 Troubleshooting FIP-1. 91 Over Heat 042-700/Copy Scan Fax 142-700 Possible causative parts:KIT FEEDER (PL3.2.99) PWBA MCU (PL9.1.20) Checking the room temperature Is the room temp. over 32 degrees C ?. Checking the Change the room or printing cool down the room Did the client print the large volume of...
  • Page 228: Fip-1. 92 Copy Scan Fax

    Cartridge. Is the installed toner cartridge to the printer the DELL toner? Checking the PWBA ESS. Cancel the non DELL toner mode by the control panel. Does the message on the LCD turn off the non DELL toner? Checking after replacing the toner cartridge.
  • Page 229: Fip-1. 93 Electrical Noise

    Chapter 1 Troubleshooting FIP-1. 93 Electrical Noise Checking the external noise Are there any other electrical appliances within 3meters of the printer, such as generators, radio and appliances with motors? Ether turn off the other electrical appliances, or relocate the printer at least 6meters from other appliances.
  • Page 230: Flow Of Image Quality Troubleshooting

    Chapter 1 Troubleshooting 7. Image Quality Troubles 7.1 Flow of Image Quality Troubleshooting Start Test Printing Is there a corresponding FIP? Carry out the corresponding troubleshooting. Replace IBT ASSY then FUSER ASSY. The trouble is restored? The trouble is restored? Leg_Sec001_001FA The descriptions here assume that the printer controller is under normal conditions.
  • Page 231 Chapter 1 Troubleshooting When a print quality trouble arises, obtain print samples to grasp and diagnose the trouble properly, and then perform an efficient troubleshooting using the image quality FIP for each phenomenon. When the trouble persists even after the relevant image quality FIP is performed, check again with the image quality FIP and then try replacing [ESS and possible causative parts] one by one and perform a troubleshooting according to [Chapter 2 Operation of Diag.] and others.
  • Page 232 Chapter 1 Troubleshooting Horizontal lines and/or spots that occur periodically are possibly caused by the trouble of a particular roll. In this case, measure the trouble interval on the test print, and compare it with the intervals in the table below to isolate the roll. Note that the interval does not necessarily match the circumference of the roll.
  • Page 233: Tray

    If the toner is low, your customers can something extend the cartridge life by removing the cartridge from the 3115cn, gently shaking it from side-to-side, and replacing it (Rocking the toner cartridge from side-to-side loosens toner that may get stuck).
  • Page 234: Print Image Quality Specifications

    Chapter 1 Troubleshooting 4) Toner spots appear on the page/printing is blurred: a) Check the toner cartridge to make sure it is installed correctly. b) Change the toner cartridge. 5) Entire page is white: a) Make sure the packaging material is removed from the toner cartridge. b) Check the toner cartridge to make sure it is installed correctly.
  • Page 235 Chapter 1 Troubleshooting The paper used shall be fresh from unpacking and shall have been left in the operating environ- ment for 12 hours before unpacking. 4) Printer condition The print image quality specified in this chapter is guaranteed with the printer in normal condition. 6) Criterion for judgment 90% of the prints shall be within the specifications ( γ...
  • Page 236 Chapter 1 Troubleshooting Perpendicularity Skew Linearity Magnification Error Version 1 2006.11.21...
  • Page 237 Chapter 1 Troubleshooting Registration Guaranteed Printing Area 355.6mm (14inch) Guaranteed printing area 351.6mm 210.9mm 215.9mm (8.5inch) Kmy01001KA Version 1 2006.11.21...
  • Page 238: Fip-1

    Chapter 1 Troubleshooting 7.4 Image Quality FIP FIP-1.P1 Faint print (Low contrast) Trouble substance The density of the image is entirely too faint. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - DISPENSOR ASSY (PL5.1.12) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19 (C)/PL5.1.20 (M)/PL5.1.21 (Y)) ABCDEabcde12345 - KIT ROS ASSY (PL13.3.99) - PWBA MCU (PL9.1.20)
  • Page 239 Chapter 1 Troubleshooting Checking the toner cartridge installation. Is the installed toner cartridge the DELL toner? Replace to the Checking the paper DELL toner. Is the installed paper with a new and dry one? Replace the paper with Checking the toner a new and dry one.
  • Page 240 Chapter 1 Troubleshooting Checking the laser beam path. Are there any foreign substance between the ROS ASSY and the drum? Remove the foreign Checking the toner substance. cartridge installation Reseat the toner cartridge. Is the image printed correctly? Checking the TONER DISPENSE MOTOR.
  • Page 241 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS. Is the image printed correctly? Checking the after replacing the toner cartridge Replace the toner cartridge. Is the image printed correctly? Checking after replacing the...
  • Page 242: Fip-1

    Chapter 1 Troubleshooting FIP-1.P2 Blank print (No print) Trouble substance The entire paper is printed pure white. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - DISPENSOR ASSY (PL5.1.12) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19 (C)/PL5.1.20 (M)/PL5.1.21 (Y)) - KIT ROS ASSY (PL13.3.99) - PWBA MCU (PL9.1.20) - PWBA ESS (PL13.4.20)
  • Page 243 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing or faxing? Checking the document setting Is the document on the ADF or platen glass with wrong face up? Cheking the connector Set the document. connection Reseat the connectors (P/J 64, 65) on the PWBA HYUI Is the image printed correctly?
  • Page 244 Set the paper size through the control panel. Checking the toner cartridge. Does the error still occur when printing? Is the installed toner cartridge the DELL toner? Replace to the Checking the paper DELL toner. Is the installed paper with a new and dry...
  • Page 245 Chapter 1 Troubleshooting Checking the printer Is the image printed correctly? Checked by [Test Print]- [Toner Pallet Check] in diagnosis. Check the Checking the TRANSFER printing data ASSY installation Reseat the TRANSFER ASSY. Is the image printed correctly? Checking the laser beam path.
  • Page 246 Chapter 1 Troubleshooting Checking the toner cartridge installation Reseat the four toner cartridges. Is the image printed correctly? Checking the TONER DISPENSE MOTOR. Does the TONER DISPENSE MOTOR rotate normally? Checked by [Digital Output]-[DO-21(Y)/ 23(M)/25(C)/27(K) in [IOT Diagnosis]. Checking the PWBA MCU Replace the PWBA MCU.
  • Page 247 Chapter 1 Troubleshooting Checking the HVPS installation Reseat the HVPS. Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal 64/Replacement 58) Is the image printed correctly? Checking after replacing the ROS ASSY Replace the ROS ASSY. (Removal 34/Replacement 12) Is the image printed correctly?
  • Page 248: Fip-1

    Chapter 1 Troubleshooting FIP-1.P3 Solid black Trouble substance The entire paper is printed jet-black. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - KIT ROS ASSY (PL13.3.99) - PWBA MCU (PL9.1.20) - PWBA ESS (PL13.4.20) - PWBA HYUI (PL13.4.1) - ADF SCANNER ASSY (PL13.8.1)
  • Page 249 Checking the error mode Does the error occur when printing or faxing? Checking the toner cartridge. Is the installed toner cartridge the DELL toner? Replace to Checking the paper DELL toner. Is the installed paper with a new and dry one?
  • Page 250 Chapter 1 Troubleshooting Checking the connector connection Reseat the connectors (P/ J64, 65) on the PWBA HYUI. Is the image printed correctly? Replace the ADF SCANNER ASSY. (Removal 72/ Replacement 50) Version 1 2006.11.21...
  • Page 251 Chapter 1 Troubleshooting Checking the connection of the ROS ASSY. Reseat the connector (P/J 151) of the ROS ASSY. Is the image printed correctly? Checking the toner cartridge installation Reseat the four toner cartridges. Is the image printed correctly? Checking the PWBA MCU installation Reseat the PWBA MCU.
  • Page 252 Chapter 1 Troubleshooting Checking the HVPS installation Reseat the HVPS. Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal 64/Replacement 58) Is the image printed correctly? Checking the after replacing the toner cartridge Replace the toner cartridge. Is the image printed correctly? Checking after replacing the...
  • Page 253 Chapter 1 Troubleshooting FIP-1.P4 Vertical blank lines (White stripes in paper transport direction) Trouble substance There are some extremely faint or completely non-printed parts. Those non- printed parts cover a wide area vertically, along the paper feeding direction. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y))
  • Page 254 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Checking the document Does the error occur when faxing? Checking the receiving data Is the document The fax is sent again. normal? End of work. Checking the copy mode Change the...
  • Page 255 Checking the toner Replace the cartridge corresponding parts. Is the installed toner cartridge the DELL toner? Replace to the DELL Checking the paper toner. Is the installed paper with a new and dry one? Replace the paper with Checking the surface of a new and dry.
  • Page 256 Chapter 1 Troubleshooting Checking the laser beam path. Are there any foreign substance between the ROS ASSY and the drum? Remove the foreign Checking the connection of substance the ROS ASSY. Reseat the connector (P/J 151) of the ROS ASSY. Is the image printed correctly? Checking the toner...
  • Page 257 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal 64/Replacement 58) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS.
  • Page 258 Chapter 1 Troubleshooting Checking after replacing the ROS ASSY Replace the ROS ASSY. (Removal 34/Replacement 12) Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU. (Removal 67/Replacement 55 Version 1 2006.11.21...
  • Page 259 Chapter 1 Troubleshooting FIP-1.P5 Horizontal band cross out (White stripes in the horizontal direction) Trouble substance There are some extremely faint or completely non-printed parts. Those non- printed parts cover a wide area horizontally, perpendicular to the paper feeding direction. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17)
  • Page 260 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the receiving Checking the document data The fax is sent again. Is the receiving data correct? Is the document normal? End of work.
  • Page 261 Checking the toner Replace the cartridge. corresponding parts. Is the installed toner cartridge the DELL toner? Replace to the DELL Checking the paper toner. Is the installed paper with a new and dry one? Replace the paper with Checking the surface of a new and dry.
  • Page 262 Chapter 1 Troubleshooting Checking the laser beam path. Are there any foreign substance between the ROS ASSY and the drum? Remove the foreign Checking the connection of substance. the ROS ASSY. Reseat the connector (P/J 151) of the ROS ASSY. Is the image printed correctly? Checking the toner...
  • Page 263 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal 64/Replacement 58) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS.
  • Page 264 Chapter 1 Troubleshooting Checking after replacing the ROS ASSY Replace the ROS ASSY. (Removal 34/Replacement 12) Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU. (Removal 67/Replacement 55) Version 1 2006.11.21...
  • Page 265 Chapter 1 Troubleshooting FIP-1.P6 Vertical stripes Trouble substance There are vertical black stripes along the paper. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - KIT ROS ASSY (PL13.3.99) ABCDEabcde12345 - FUSER ASSY (PL6.1.10) - PWBA MCU (PL9.1.20) - PWBA ESS (PL13.4.20)
  • Page 266 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the receiving Checking the document data The fax is sent again. Is the document Is the receiving data normal? correct? End of work.
  • Page 267 Checked by [Test Print]- [Contamination check] in diagnosis. Replace the corresponding parts. Is the installed toner cartridge the DELL toner? Checking the Replace to the DELL surface of toner. TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY?
  • Page 268 Chapter 1 Troubleshooting Checking the connection of the ROS ASSY. Reseat the connector (P/J 151) of the ROS ASSY. Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI. (Removal 64/Replacement 58) Is the image printed correctly? Checking the toner cartridge installation...
  • Page 269 Chapter 1 Troubleshooting Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS. Is the image printed correctly? Checking the after replacing the toner cartridge Replace the toner cartridge. Is the image printed correctly? Checking after replacing the...
  • Page 270 Chapter 1 Troubleshooting Checking after replacing the ROS ASSY Replace the ROS ASSY. (Removal 34/Replacement 12) Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU. (Removal 67/Replacement 55) Version 1 2006.11.21...
  • Page 271 Chapter 1 Troubleshooting FIP-1.P7 Horizontal stripes Trouble substance There are horizontal black stripes (perpendicular to the paper path direction) along the paper. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) ABCDEabcde12345 - KIT ROS ASSY (PL13.3.99) - FUSER ASSY (PL6.1.10)
  • Page 272 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the receiving Checking the document data The fax is sent again. Is the document Is the receiving data normal? correct? End of work.
  • Page 273 [Contamination check] in diagnosis. Checking the toner Replace the cartridge. corresponding parts. Is the installed toner cartridge the DELL toner? Replace to the DELL Checking the surface toner. of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY?
  • Page 274 Chapter 1 Troubleshooting Checking the FUSER ASSY installation Reseat the FUSER ASSY. Is the image printed correctly? Checking the paper path. Is there the contamination of the toner on the paper path? Checking the connection of Clean the paper path. the ROS ASSY.
  • Page 275 Chapter 1 Troubleshooting Checking the toner cartridge installation Reseat the four toner cartridges. Is the image printed correctly? Checking the PWBA MCU installation Reseat the PWBA MCU. (Removal 67/Replacement 55) Is the image printed correctly? Checking the PWBA ESS installation Reseat the PWBA ESS.
  • Page 276 Chapter 1 Troubleshooting Checking the after replacing the toner cartridge Replace the toner cartridge. Is the image printed correctly? Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Is the image printed correctly? Checking after replacing the ROS ASSY Replace the ROS ASSY.
  • Page 277 Chapter 1 Troubleshooting FIP-1.P8 Partial lack Trouble substance There are some extremely faint or completely missing parts in a limited area on the paper. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) ABCDEabcde12345 - KIT ROS ASSY (PL13.3.99) - PWBA MCU (PL9.1.20)
  • Page 278 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the receiving Checking the document data The fax is sent again. Is the receiving data correct? Is the document normal? End of work.
  • Page 279 Replace the cartridge. corresponding parts. Is the installed toner cartridge the DELL toner? Replace to DELL toner. Checking the paper Is the installed paper with the new and dry one? Replace to the paper Checking the surface of with the new and dry.
  • Page 280 Chapter 1 Troubleshooting Checking the TRANSFER ASSY Reseat the TRANSFER ASSY. Is the image printed correctly? Checking the connection of the ROS ASSY. Reseat the connector (P/J 151) of the ROS ASSY. Is the image printed correctly? Checking the PWBA HYUI installation Reseat the PWBA HYUI.
  • Page 281 Chapter 1 Troubleshooting Checking the PWBA MCU installation Reseat the PWBA MCU. (Removal 67/Replacement 55) Is the image printed correctly? Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS.
  • Page 282 Chapter 1 Troubleshooting Checking after replacing the ROS ASSY Replace the ROS ASSY. (Removal 34/Replacement 12) Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU. (Removal 67/Replacement 55) Version 1 2006.11.21...
  • Page 283 Chapter 1 Troubleshooting FIP-1.P9 Spots Trouble substance There are toner spots all over the paper disorderedly. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) - KIT ROS ASSY (PL13.3.99) ABCDEabcde12345 - FUSER ASSY (PL61.1.10) - PWBA MCU (PL9.1.20) - PWBA ESS (PL13.4.20)
  • Page 284 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the receiving Checking the document data The fax is sent again. Is the document Is the receiving data normal? correct? End of work.
  • Page 285 Checking the toner Replace the cartridge. corresponding parts. Is the installed toner cartridge the DELL toner? Checking the surface Replace to DELL toner. of TRANSFER ASSY. Are there any damages on the surface of TRANSFER ASSY? Replace the Checking the TRANSFER TRANSFER ASSY.
  • Page 286 Chapter 1 Troubleshooting Checking the FUSER ASSY installation Reseat the FUSER ASSY. Is the image printed correctly? Checking the paper path. Is there the contamination of the toner on the paper path? Checking the connection of Clean the paper path. the ROS ASSY.
  • Page 287 Chapter 1 Troubleshooting Checking the toner cartridge installation Reseat the four toner cartridges. Is the image printed correctly? Checking the PWBA MCU installation Reseat the PWBA MCU. (Removal 67/Replacement 55) Is the image printed correctly? Checking the PWBA ESS installation Reseat the PWBA ESS.
  • Page 288 Chapter 1 Troubleshooting Checking the after replacing the toner cartridge Replace the toner cartridge. Is the image printed correctly? Checking after replacing the ROS ASSY Replace the ROS ASSY. Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU.
  • Page 289 Chapter 1 Troubleshooting FIP-1.P10 Afterimage Trouble substance The ghost appears on the paper. The ghost may be the image of the previous page, or a part of the page currently printing. ESS and possible causative parts - TRANSFER ASSY (PL4.1.1) - HVPS (PL5.1.17) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) ABCDEabcde12345...
  • Page 290 Chapter 1 Troubleshooting Checking the printing Did the client print the same image of large volume? Checking the printing Prints the 5 sheets Toner Pallet Check. Is the image printed correctly? Checking the TRANSFER ASSY installation Reseat the TRANSFER ASSY. Is the image printed correctly? Checking the toner...
  • Page 291 Chapter 1 Troubleshooting Checking the PWBA MCU installation Reseat the PWBA MCU. (Removal 67/Replacement 55) Is the image printed correctly? Checking the PWBA ESS installation Reseat the PWBA ESS. (Removal 61/Replacement 61) Is the image printed correctly? Checking the HVPS installation Reseat the HVPS.
  • Page 292 Chapter 1 Troubleshooting Checking after replacing the FUSER ASSY Replace the FUSER ASSY. Is the image printed correctly? Replace the PWBA ESS. (Removal 61/Replacement 61) If not, replace the PWBA MCU. (Removal 67/Replacement 55) Version 1 2006.11.21...
  • Page 293 Chapter 1 Troubleshooting FIP-1.P11 Background (Fog) Trouble substance There is toner stain all over or a part of the page. The stain appears as very bright gray mono color or colors stain. Possible causative parts - TRANSFER ASSY (PL4.1.1) - CARTRIDGE ASSY (PL5.1.18(K)/PL5.1.19(C)/PL5.1.20 (M)/PL5.1.21 (Y)) ABCDEabcde12345 Before starting troubleshooting, check the paper transfer path.
  • Page 294 Is the [Engine Version] 05.08.00 or later? Checked by [System Settings] of [Reports] on [Setup]. Download the engine firmware from the DELL web site and upgrade the engine firmware. Checking the print quality Print the [Grid 2] of [Test Print] on [Printer Diag].
  • Page 295 Chapter 1 Troubleshooting Are there damages or toner on the belt surface and sensing part of ADC sensor? Replace the transfer belt or clean the belt surface and ADC sensor. Checking the print quality Print the [Toner Pallet Check] of the [Test Print] on the [Printer Diag] ten sheets.
  • Page 296 Chapter 1 Troubleshooting Checking the original Is the original normal? End of work. Checking the printer setting Change the original. Is the [Lighter/Darken] of the [Copy Default] on the [Setup] the [lighter] most? Reset the [Lighter/ Darken] to [lighter] most. Does the error still occur when copying? Replace the printer.
  • Page 297 Chapter 1 Troubleshooting FIP-1.P12 Skew Trouble substance The printed image is not paralleled with both sides of the paper. ESS and possible causative parts - SEPARATOR ROLLER ASSY (PL2.1.3) - KIT SEPARATOR and FEED ROLLER (PL2.2.99) - ROLL ASSY FEED MSI (PL3.1.10) - TRANSFER ASSY (PL4.1.1) - CHUTE ASSY DUP (PL11.1.1) - KIT SEPARATOR and FEED ROLLER (PL12.3.99)
  • Page 298 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the error mode Does the error occur when faxing? Checking the error Checking the receiving mode data The fax is sent again. Is the receiving data ADF fed? correct? Checking the document...
  • Page 299 Chapter 1 Troubleshooting Checking the document setting Is the document set to the platen glass correctly? Reseat the document. Replace the ADF SCANNER ASSY. (Removal 72/ Replacement 50) Checking the Feed Roll and the Separator Pad Is there damage or foreign substance on the Feed Roll and Separator pad? Remove the foreign...
  • Page 300 Chapter 1 Troubleshooting Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with Checking the Front Cover a new and dry one. latching Open and close the Front Cover. Does the error still occur when printing? Checking the TRANSFER ASSY installation...
  • Page 301 Chapter 1 Troubleshooting Checking the paper installation Reseat the paper on the MSI. Does the error still occur when printing? Checking the side guide of MSI Reset the side guide. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path?
  • Page 302 Chapter 1 Troubleshooting Checking the skewed mode Is the skewed paper the duplex fed? Checking the CHUTE ASSY DUP installation Reseat the CHUTE ASSY DUP. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path? Replace the CHUTE...
  • Page 303 Chapter 1 Troubleshooting Checking the paper installation Reseat the paper in the paper cassette. Does the error still occur when printing? Checking the side guide of paper cassette Reset the side guide. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the Checking after replacing...
  • Page 304 Chapter 1 Troubleshooting FIP-1.P13 Paper damage Trouble substance The paper comes out from the printer wrinkled, folded or worn-out. ESS and possible causative parts - SEPARATOR ROLLER ASSY (PL2.1.3) - KIT SEPARATOR and FEED ROLLER (PL2.2.99) - CHUTE ASSY DUP (PL11.1.1) - KIT SEPARATOR and FEED ROLLER (PL12.3.99) - ADF SCANNER ASSY (PL13.8.1) - KIT ADF FEED ROLLER (PL13.8.99)
  • Page 305 Chapter 1 Troubleshooting Checking the error mode Does the error occur when printing? Checking the document Does the document meet the ADF spec.? Use the platen mode Checking the side guide setting change the paper type Reset the side guide of the ADF.
  • Page 306 Chapter 1 Troubleshooting Checking the paper condition Is the paper in the tray new and dry one? Checking the Front Replace the paper with a new and dry one. Cover latching Open and close the Front Cover. Does the error still occur when printing? Checking the TRANSFER ASSY installation...
  • Page 307 Chapter 1 Troubleshooting Checking the Fuser installation Reseat the Fuser. Does the error still occur when printing? Checking the skewed tray Is the skewed paper the MSI fed? Checking the paper installation Reseat the paper on the MSI. Does the error still occur when printing? Checking the side guide of MSI Reset the side guide.
  • Page 308 Chapter 1 Troubleshooting Checking the paper path. Is there the foreign substance on the paper path? Remove the foreign Checking after replacing the substance. feed roller Replace the ROLL ASSY FEED MSI. (Removal 40/ Replacement 6) Does the error still occur when printing? Replace the SEPARATOR ROLLER ASSY.
  • Page 309 Chapter 1 Troubleshooting Checking the damaged mode Is the damaged paper the duplex fed? Checking the CHUTE ASSY DUP installation Reseat the CHUTE ASSY DUP. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path? Checking the paper...
  • Page 310 Chapter 1 Troubleshooting Checking the paper installation Reseat the paper in the paper cassette. Does the error still occur when printing? Checking the side guide of paper cassette Reset the side guide. Does the error still occur when printing? Checking the paper path. Is there the foreign substance on the paper path?
  • Page 311 Chapter 1 Troubleshooting FIP-1.P14 No fix Trouble substance The printed image is not fixed on the paper properly. The image easily comes off when rubbed. ESS and possible causative parts - FUSER ASSY (PL6.1.10) ABCDEabcde12345 Before starting troubleshooting, check the paper transfer path. Make sure that there is no foreign materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
  • Page 312 Replace the Checking the paper with a new toner cartridge. and dry one. Is the installed toner cartridge the DELL toner? Checking the Replace to the FUSER installation DELL toner. Reset the FUSER. Is the image printed...
  • Page 313 Chapter 1 Troubleshooting FIP-1.P15 Color Registration (Color Shift) Trouble substance A yellow or black image printed is not overlapped on a cyan or magenta image correctly. ESS and possible causative parts - FEEDER ASSY (PL3.2.1) ABCDEabcde12345 Before starting troubleshooting, check the paper transfer path. Make sure that there is no foreign materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
  • Page 314 Chapter 1 Troubleshooting Checking the printer installation Did the printer installation site change? Turn off and turn on the Execute the [Auto Regi power. Adjust] in [Admin Menu]. Print again. Is the image printed correctly? Checking the paper condition Is the paper in the tray new and dry one? Replace the paper with...
  • Page 315 Chapter 1 Troubleshooting Checking the parameter value Did the client change the value of registration parameter? Reset to the default Checking the Front Cover value. latching Open and close the Front Cover. Is the image printed correctly? Checking the TRANSFER ASSY installation Reseat the TRANSFER ASSY.
  • Page 316 Chapter 1 Troubleshooting Checking the Regi Clutch for operation Does the regi clutch operate properly? Checked by [Digital Output]-[DO-29] in [IOT Diagnosis]. Replace the Replace the PWBA MCU. FEEDER ASSY. (Removal 67/ (Removal 16/ Replacement 55) Replacement 30) Version 1 2006.11.21...
  • Page 317 Chapter 1 Troubleshooting FIP-1.P16 Hunting Trouble substance Vertical undulation of the image with respect to the feeding direction, such as wavy column line. ESS and possible causative parts -ADF SCANNER ASSY (PL13.8.1) ABCDEabcde12345 Version 1 2006.11.21...
  • Page 318 Chapter 1 Troubleshooting Possible causative parts: ADF SCANNER ASSY (PL13.8.1) Checking the document Does the document meet the ADF spec ? Use the platen mode or Checking the ADF change the paper type Is the ADF closed against platen glass completely ? Checking the installation...
  • Page 319 Chapter 1 Troubleshooting FIP-1.P17 Magnification incorrect Trouble substance Incorrect magnification when copying with the ADF feeding. ESS and possible causative parts - ADF SCANNER ASSY (PL13.8.1) ABCDEabcde12345 Version 1 2006.11.21...
  • Page 320 Chapter 1 Troubleshooting Possible causative parts: ADF SCANNER ASSY (PL13.8.1) Checking the document Does the document meet the ADF spec ? Use the platen mode or Checking the ADF change the paper type Is the ADF closed against platen glass completely ? Checking the installation Close the ADF.
  • Page 321 Chapter 1 Troubleshooting 8. Abnormal Noise Troubles 8.1 Flow of Abnormal Noise Troubleshooting Refer to the " FIP-1. N1 Operation Mode - Does an abnornal noise arise during When Power is Turned On" to check for any initialization after Power ON? foreign material or damage to the components.
  • Page 322 Chapter 1 Troubleshooting 8.2 Operation Mode FIP-1.N1 When Power is Turned On Possible causative parts:BELT CRU (PL4.1.1) CARTRIDGE ASSY (PL5.1.18 (K)/PL5.1.19 (C)/PL5.1.20 (M)/PL5.1.21 (Y)) FUSER ASSY (PL6.1.10) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7) 550 OPTION FEEDER (PL13.7.1) Checking the Main Motor.
  • Page 323 Chapter 1 Troubleshooting Checking the BELT CRU installation Reseat the BELT CRU. Does the noise arise from the printer? Checked by [Digital Output]-[DO-0] in [IOT Diagnosis]. Checking the DRIVE ASSY MAIN installation Reseat the DRIVE ASSY MAIN. (Removal 36/ Replcement 10) Does the noise arise from the printer? Checked by [Digital...
  • Page 324 Chapter 1 Troubleshooting Checking the Sub Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO-5] in [IOT Diagnosis]. Checking the Toner Cartridges installation Reseat the all Toner Cartridges. Does the noise arise from the printer? Checked by [Digital Output]-[DO-5] in [IOT Diagnosis].
  • Page 325 Chapter 1 Troubleshooting Checking the Deve Motor. Does the noise arise from the printer? Checked by [Digital Output]-[DO-f] in [IOT Diagnosis]. Checking the Toner Cartridges installation Reseat the Yellow, Magenta and Cyan Toner Cartridges. Does the noise arise from the printer? Checked by [Digital Output]-[DO-f] in [IOT Diagnosis].
  • Page 326 Chapter 1 Troubleshooting Checking the DRIVE ASSY Does the noise If the option tray arise from the printer? attached Checked by [Digital Output]-[DO-a] in [IOT Diagnosis]. Checking the Option Feeder Motor Does the noise arise from the printer? Checked by [Digital Output]-[DO-19] in [IOT Diagnosis].
  • Page 327 Chapter 1 Troubleshooting FIP-1.N2 During Standby Possible causative parts:FAN MAIN (PL13.5.10) LVPS (PL13.5.14) Checking the FAN MAIN Does the noise arise from the printer? Checked by [Digital Output] - [DO-1e] in [IOT Diagnosis]. Replace the FAN Replace the LVPS. MAIN. (Removal 71/ (Removal 65/ Replacement 51) Replacement 57)
  • Page 328 Chapter 1 Troubleshooting FIP-1.N3 During Printing Possible causative parts:KIT SEPARATOR ROLLER ASSEMBLY (PL2.1.99) KIT SEPARATOR AND FEED ROLLER (PL2.2.99) BELT UNIT (PL4.1.1) CARTRIDGE ASSY (PL5.1.18/PL5.1.19/PL5.1.20/PL5.1.21) FUSER ASSY (PL6.1.10) DRIVE ASSY MAIN (PL8.1.2) DRIVE ASSY PH (PL8.1.7) CHUTE ASSY DUP (PL11.1.1) 550 OPTION FEEDER (PL13.7.1) KIT ADF FEED ROLLER (PL13.8.99) Checking the MSI...
  • Page 329 Chapter 1 Troubleshooting Checking the Duplex Does the noise arise when feeding the paper from the Duplex? Checking the DUPLEX ASSY installation Reseat the DUPLEX ASSY. Does the noise arise from the printer? Try replacing the DUPLEX Checking the Duplex Motor ASSY.
  • Page 330 Chapter 1 Troubleshooting Checking the ADF Does the noise arise when feeding the paper from the ADF? Checking the document Does the document meet the ADF spec.? Checking the Feed Roll Change the paper type. and the Separator Pad Is there damage or foreign substance on the Feed Roll and Separator pad?
  • Page 331 Chapter 1 Troubleshooting Checking the BELT CRU installation Reseat the BELT CRU. Does the noise arise from the printer? Checking the Toner Cartridges installation Reseat the all Toner Cartridges. Does the noise arise from the printer? Checking the DRIVE ASSY MAIN installation Reseat the DRIVE ASSY MAIN.
  • Page 332 Chapter 1 Troubleshooting Checking the Main Motor Does the noise arise from the printer? Checked by [Digital Output]-[DO-0] in [IOT Diagnosis]. Try replacing the DRIVE Checking the Deve Motor. ASSY MAIN. (Removal 36/Replcement 10) Does the noise arise from the printer? Checked by [Digital Output]-[DO-f] in [IOT Diagnosis].
  • Page 333 Chapter 1 Troubleshooting Checking the DRIVE ASSY Does the noise If the option tray arise from the printer? attached Checked by [Digital Output]-[DO-a] in [IOT Diagnosis]. Checking the Option Try replacing the DRIVE Feeder Motor ASSY PH. (Removal 15/ Replacement 31) Does the noise arise from the printer? Checked by [Digital...
  • Page 334: Other Fips

    Chapter 1 Troubleshooting 9. Other FIPs Shown below are the FIPs for power supply troubles and multiple feed. FIP-AC Checking the printer Does the motor noise occur when turning on the power?In this test, close the Front Cover. Checking the outlet Go to DC Connect the power code with the other outlet.
  • Page 335 Chapter 1 Troubleshooting Checking the connector of MAIN SWITCH connecting Disconnect the power code and wait for one minute. Reseat the connector of MAIN SWITCH. Does the printer is working? Replace the LVPS. (Removal 65/ Replacement 57) Version 1 2006.11.21...
  • Page 336 Chapter 1 Troubleshooting FIP-DC Checking the connector of LVPS connecting Disconnect the power code and wait for one minute. Reseat the all connectors of LVPS. Is the printer working? Checking the connector of CONTROL PANEL connecting. Reseat the connector (P/ J202) of CONTROL PANEL.
  • Page 337 Chapter 1 Troubleshooting FIP-Multiple feed Possible causative parts:KIT SEPARATOR ROLLER ASSEMBLY (PL2.1.99) KIT SEPARATOR AND FEEDER ROLLER (PL2.2.99/PL12.3.99) Checking the MPF fed. Multi feed occurred in the MPF? Checking the media Checking the ADF fed Replace to the new paper. Multi feed occurred in Does the multi feed the ADF?
  • Page 338 Chapter 1 Troubleshooting Checking the media Replace to the new paper. Does the multi feed still occur when printing? Replace the SEPARATOR ROLLER. 250: (Removal 39/ Replacement 7) 550: (Removal 45/ Replacement 1) Version 1 2006.11.21...
  • Page 339 Chapter 1 Troubleshooting FIP-Document source selection fault Although the original is set on the ADF, copying will not start due to [Auto fit] setting. Checking the printer setting Is the [Auto Fit] on? Checed by [Auto Fit] of the [Copy] on the [Default Settings] of the [Setup] menu.
  • Page 340 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS 1. Overview........................2 - 1 1.1 Position of the Diag. in the Whole System..................2 - 1 2. Configuration .......................2 - 2 3. How to use Diag. Customer Mode................2 - 3 3.1 Roles of the control panel in Diag.
  • Page 341 Chapter 2 Operation of Diag. Chapter 2 Operation of Diag. CONTENTS 4.6.5 Cyan 20% ..........................2 - 56 4.6.6 Magenta 20%.......................... 2 - 56 4.6.7 Yellow 20% ..........................2 - 57 4.6.8 Black 20% ..........................2 - 57 4.6.9 CMY 20%..........................2 - 58 4.6.10 Gradation ..........................
  • Page 342: Overview

    Chapter 2 Operation of Diag. 1. Overview 1.1 Position of the Diag. in the Whole System Major functions of this diag. are as follows: •ESS diagnosis to locate a chip which causes a problem •IOT Diag •Setting of parameters for registration in paper feeding direction and so on. 2 - 1 Version 1 2006.11.21...
  • Page 343: Configuration

    Chapter 2 Operation of Diag. 2. Configuration The diagnosis provides three modes that have their respective uses (purposes), target operators, and functions. Shippper Mode: This mode intends to be used in the production line with the purpose to locate a chip that causes a problem.
  • Page 344: How To Use Diag. Customer Mode

    Chapter 2 Operation of Diag. 3. How to use Diag. Customer Mode 3.1 Roles of the control panel in Diag. Gnb02001KA CANCEL [LCD]: Displaying a diagnosis item and its result [ ], [ ]: Selecting a diagnosis item/Selecting data at parameter setting [ ], [ ]: Key moves the cursor to the left/right Determining a diagnosis item/Executing a diagnosis/Determining a parameter at...
  • Page 345: Entering Diag. Customer Mode

    Chapter 2 Operation of Diag. 3.2 Entering diag. Customer mode Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from these keys when “Please wait...” is displayed. The “Customer Mode”, “FAX/Scanner Diag” and “Printer Diag” are displayed. (Entered the Diag.
  • Page 346: Diag. Mode Menu Tree

    Chapter 2 Operation of Diag. 3.7 Diag. mode menu tree Menu Tree of the Customer Mode is as follows Press the Customer Mode Press the CANCEL key Fax/Scanner Diag Information Scan Counter Main : ∗∗∗∗∗∗∗∗∗∗∗∗ Version Param : ∗∗∗∗∗∗∗∗∗∗∗∗ Press the Press the Boot : ∗∗∗∗∗∗∗∗∗∗∗∗...
  • Page 347 Chapter 2 Operation of Diag. Parameter FAX Parameter Continue Illegal Thresh Memory RX (%) Thresh Immediate (%) Thresh Memory TX (%) Thresh Color RX Thresh GC (%) Page Margin1 (mm) Page Margin2 (mm) Page Max RX (64KB) Dis DP 20 PPS CNG Detect (0.1s) Auto Answer (1.0s) Num Check (1.0s)
  • Page 348 Chapter 2 Operation of Diag. Printer Diag ESS Diag All Test CodeROM Test FrontROM Test EEPROM Test DRAM Test MAC+PHY Test ASIC Test IOT Test IOT Diag Digital Input Digital Output Print Info Config Page Print Settings Complete Complete Test Print No Image[IOT] TestPat600[IOT] Grid2...
  • Page 349 Chapter 2 Operation of Diag. Parameter SlowScanReg KtoP SlowScanReg 600M SlowScanReg 600Y SlowScanReg 600C SlowScanReg1200M SlowScanReg1200Y SlowScanReg1200C FastScanReg KtoM FastScanReg KtoY FastScanReg KtoC FastScanReg MPF FastScanRegTray1 FastScanRegTray2 FastScanReg Dup FastScanReg2KtoM FastScanReg2KtoY FastScanReg2KtoC Life Y Toner Life M Toner Life C Toner Life K Toner Life DTB1 Life Fuser...
  • Page 350: The Kind Of Diag. And Contents Of A Test

    Chapter 2 Operation of Diag. 4. The Kind of Diag. and Contents of a Test 4.1 FAX Scanner Diag. 4.1.1 Executing FAX Scanner Diag Turn off the power. Turn on the power while holding down “ ” and “ ” keys. Release the fingers from the keys when “...
  • Page 351: Parameter

    Chapter 2 Operation of Diag. 4.1.4 Parameter - Continue Illegal Specifies how to handle the document data when the document data in the transmission queue overflows the memory. Clear Delete the document data. Place the portion of the document data up to Transmit the memory limit in the transmission queue.
  • Page 352 Chapter 2 Operation of Diag. - Dis DP 20PPS Sets whether or not to enable 20PPS dial pulse. When 20PPS is disabled in this menu, any 20PPS setting in other menu will be overridden with 10PPS. - CNG Detect (0.1s) Sets the CNG detection duration for telephone-FAX switching.
  • Page 353 Chapter 2 Operation of Diag. - CNG Stop Select Sets the conditions for stopping CNG transmission. Below are the setting conditions: CED&V21 When CED and V.21 preamble are detected. When CED is detected. When V.21 preamble is detected. - G3M TX Modem Speed Sets the signaling rate for transmission.
  • Page 354 Chapter 2 Operation of Diag. - Capability ECM Sets whether or not to enable ECM. 0: Disabled, 1: Enabled. - G3M V34 Bit Rate Sets the signaling rate for the Super G3 (V34) mode. The value can be set in the range of 2400bps to 33600bps in 14 steps. Below are the signaling rates: 2400/4800/7200/9600/12000/14400/16800/19200/21600/24000/26400/28800/31200/33600 - Capability V34...
  • Page 355: Backup Data

    Chapter 2 Operation of Diag. 4.1.5 BackUp Data Initializes or clears the backup data. When performing this procedure, make sure that you have selected the right country. -All Clear Clears all of the backup data. - User Clear Clears the stored document data and the address information. Initializes the system data. - System Clear Clears the stored document data, the communication management data and the history.
  • Page 356: Printer Diag

    Chapter 2 Operation of Diag. 4.2 Printer Diag 4.2.1 ESS Diag This section describes how to perform each test of the ESS Diag in detail. 4.2.1.1 Executing ESS diagnosis Turn off the power. Turn on the power while holding down “ ”...
  • Page 357: Fontrom Test

    Chapter 2 Operation of Diag. 4.2.1.4 FontROM Test Calculates the Font ROM checksum and compares it with the value stored in the FontROM. Executes this test when the 016-310 error occurred. Test result: NG (Go to FIP.) OK (Turn off/on the main power.) This test calculates the checksum of the each FontROM, and compares it with the valid checksum value stored in the corresponding chip beforehand.
  • Page 358: Mac+phy Test

    Chapter 2 Operation of Diag. 4.2.1.7 MAC+PHY Test MAC: Media Access Control PHY: Physical Layer PHY Internal loopback test Executes this test when the 016-334, 016-340, 016-344, 016-345 and 016-346 errors occurred. Test result: NG (Go to each FIP.) OK (Turn off/on the main power.) PHY Internal loopback test Normal Error...
  • Page 359: Iot Diag

    Chapter 2 Operation of Diag. 4.3 IOT Diag 4.3.1 Digital Input (DI) Test This function checks whether the DI components operate normally or not. The DI test is performed for all the DI components. Exit operation of the DI test makes the control panel display the Customer diag. function menu. During the DI test, other Customer diag.
  • Page 360 Chapter 2 Operation of Diag. Code Components DI-10 MPF No Paper Sensor DI-11 Tray 1 No Paper Sensor DI-12 Main Motor Alarm (Not Used) DI-13 Sub Motor Alarm (Not Used) DI-14 OHP Sensor (Not Used) DI-15 Fan Alarm (Not Used) DI-16 Feed Drive Alarm (Not Used) DI-17...
  • Page 361 Chapter 2 Operation of Diag. Duplex Jam Sensor [DI-1] Kmy02042KA 2 - 20 Version 1 2006.11.21...
  • Page 362 Chapter 2 Operation of Diag. - About Sensor A transmissive type sensor is composed of the light-emitting side and the light-receiving side that are placed opposite to each other allowing the light to pass from the former to the latter. On the basis of whether or not the light path is blocked due to the actuator, etc., the sensor detects the paper absence/presence or the moving part position such as at the home position or elsewhere.
  • Page 363 Chapter 2 Operation of Diag. -Checking the Sensor and Switch Sensor name (Diag. Code) Confirmation procedures NOTE:When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Printer Diag.
  • Page 364 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: Fuser is very hot, so pay sufficient attention at work to above burns, etc. Turn on the power and enter the Printer Diag. Execute the DI-2. Open the Front Cover. Check the sensor.
  • Page 365 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Turn on the power and enter the Printer Diag. Execute the DI-7. Check the Switch Operator Panel Normal Interlock Switch (DI-7) Gnb02006KA Press the "Cancel" key to stop the test. Close the Front Cover.
  • Page 366 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Printer Diag. Execute the DI-9.
  • Page 367 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Printer Diag. Execute the DI-b.
  • Page 368 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures Option Tray Feed Motor Internal signal. Alarm (DI-f) NOTE: Remove the paper of the MPF before executing the test. Turn on the power and enter the Printer Diag. Execute the DI-10. Open the MPF Cover.
  • Page 369 Chapter 2 Operation of Diag. Sensor name (Diag. Code) Confirmation procedures OHP Sensor (DI-14) Not used FAN Alarm (DI-15) Internal signal. PH Motor Alarm (DI-16) Internal signal. DEVE Motor Alarm (DI-17) Internal signal. Turn on the power and enter the Printer Diag. Execute the DI-18.
  • Page 370: Digital Output (do) Test

    Chapter 2 Operation of Diag. 4.3.3 Digital Output (DO) Test This function checks whether the DO components operate. When the interlock is opened while the DO test is performed, each component ends to operate. In this Test Mode, each DO component can be turned individually. Therefore it allows the customer to check a component' s operation from outside, and judge whether the component is normal or not.
  • Page 371 Chapter 2 Operation of Diag. Code Components DO-37 ADC (CTD) Sensor Solenoid DO-39 ADC (CTD) Sensor LED DO-3b OHP LED (Not Used) DO-3d Black Erase Lamp DO-3f Yellow, Magenta, Cyan Erase Lamp DO-5b Exit Clutch DO-5d Duplex Fan [DO-1e/1f] ADC Sensor Solenoid [DO-37] LED on the ADC Sensor [DO-39]...
  • Page 372 Chapter 2 Operation of Diag. Duplex Clutch [DO-35] Duplex Fan [DO-5d] Duplex Motor [DO-13/14/16/17] Kmy02043KA 2 - 31 Version 1 2006.11.21...
  • Page 373 Chapter 2 Operation of Diag. - About Clutch The electromagnetic clutch in the printer controls the rotation of the roller by transferring or cut- ting the torque from the motor to the roller. The electromagnetic clutch becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the armature and gear to the rotating rotor, thereby rotating the gear.
  • Page 374 Chapter 2 Operation of Diag. - About Solenoid The solenoid in the printer opens/closes the shutter or controls the position of the gear for transfer- ring the torque of the motor to the roller. A solenoid becomes an electromagnet by the passage of electric current through the coil inside the case and attracts the plunger.
  • Page 375 Chapter 2 Operation of Diag. - Checking Motor, Clutch and Solenoid Before executing the DO test, close all covers and doors. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6.
  • Page 376 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. The sub motor is in the PC/DEVE DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 377 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 4 and 5. The PH motor is in the FEED DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 378 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. The DEVE motor is in the PC/DEVE DRIVE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 379 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. The DUP motor is in the DUPLEX MOD- ULE. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 380 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: The rotational speed of the fan is as follows. DO-1f<DO-1e Turn on the power and enter the Printer Diag. Execute the DO-1e. Fan (DO-1e/1f) Gnb02023KA Press the "Cancel" key to stop test. NOTE: This procedure is for the technical staff.
  • Page 381 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 382 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 383 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 5 and 6. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 384 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light. Turn on the power and enter the Printer Diag.
  • Page 385 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-2b. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 386 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-2f. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 387 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-31. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 388 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-33. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 389 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-35. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 390 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. The customer check is the procedure 1, 4 and 5. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 391 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 392 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) NOTE: This procedure is for the technical staff. When performing operation for five minutes or longer with the front cover open, remove all toner cartridges, and cover the drum to avoid exposure to light.
  • Page 393 Chapter 2 Operation of Diag. Clutch and Solenoid name Confirmation procedure (Diag. Code) Turn on the power and enter the Printer Diag. Execute the DO-5b. Upon hitting the "return" key, the operat- ing noise of the clutch will be heard. Press the "Cancel"...
  • Page 394: Print Info

    Chapter 2 Operation of Diag. 4.4 Print Info 4.4.1 Config Page The version of software of IOT and the printer configuration can be confirmed by executing this test. 4.4.2 Print Settings The service tag, printing count value and error count value can be confirmed by executing this test. 4.5 Complete 4.5.1 Complete Completes the diagnosis operation and reboot the data.
  • Page 395: Test Print

    Chapter 2 Operation of Diag. 4.6 Test Print Print an internal test pattern of the printer. If paper jam or paper empty occurs during the print, the test waits until they are resolved. 4.6.1 Executing test print Turn off the power. Turn on the power while holding down “...
  • Page 396: Grid2

    Chapter 2 Operation of Diag. 4.6.4 Grid2 Prints the ESS built-in grid pattern. When the PQ problem occurred, this test enables to identify the problem as printer-related or oth- erwise. Compare the sample chart with the print. Check result: NG (Check the printing process and PWBA ESS-related.) OK (Check the network, cable, PC and so on.) Leg_Sec02_004FA 2 - 55...
  • Page 397: Chapter 2 Operation Of Diag. Contents

    Chapter 2 Operation of Diag. 4.6.5 Cyan 20% Outputs cyan 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the cyan toner or another color. Compare the sample chart with the print. Check result: NG (Check the cyan toner-related.) OK (Check another toner.) Leg_Sec02_005FA 4.6.6 Magenta 20%...
  • Page 398: Yellow 20

    Chapter 2 Operation of Diag. 4.6.7 Yellow 20% Outputs yellow 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the yellow toner or another color. Compare the sample chart with the print. Check result: NG (Check the yellow toner-related.) OK (Check another toner.) Leg_Sec02_007FA 4.6.8 Black 20%...
  • Page 399: Cmy 20

    Chapter 2 Operation of Diag. 4.6.9 CMY 20% Outputs C/M/Y 20% paint on the whole area of a A4 paper. When the PQ problem occurred, this test enables to identify the problem as the balance of three color toners or otherwise. Compare the sample chart with the print.
  • Page 400: Gradation

    Chapter 2 Operation of Diag. 4.6.10 Gradation Outputs the tone pattern from 2% to 100% on a A4 paper for each of 4 colors. When the PQ problem occurred, this test enables to identify the problem as the printing process or PWBA ESS-related.
  • Page 401: Toner Pallet Check

    Chapter 2 Operation of Diag. 4.6.11 Toner Pallet Check Outputs each 100% density color pattern of Y/M/C/K. When the PQ problem occurred in the picture or photo printing, this test enables to identify the problem as the toner or another. Compare the sample chart with the print.
  • Page 402: Contamination Check

    Page 1 Leg_Sec02_071FA Leg_Sec02_012FA Page 4 Page 3 Leg_Sec02_073FA Leg_Sec02_072FA Page 5 Color Laser 3110cn Components/CRU Pitch (interval) Dell Component Name 75.4 mm Print Cartridge 28.8 mm Print Cartridge 25.9 mm Print Cartridge 37.7 mm Print Cartridge 25.2 mm Print Cartridge 22.3 mm...
  • Page 403: Parameter Setting

    Chapter 2 Operation of Diag. 4.6.13 Parameter Setting This function reads/writes the following parameters stored in the printer. Item Renge Description Slow Scan Reg K to P -128 to 127 Sets the registration in the paper feeding direc- Slow Scan Reg 600 Y/M/C -30 to 30 tion.
  • Page 404 Chapter 2 Operation of Diag. The default values are different in each printer. Shifts the print area in this direction Shifts the print area in this direction by reducing the value. by increasing the value. Fast Scan Reg K to M, Y, C Fast Scan Reg2 K to M, Y, C Fast Scan Reg MP, Tray1, Tray2...
  • Page 405: Printing The Parameter List

    Chapter 2 Operation of Diag. Reference Counter Values These counter values are reference only. Do not use as the official value. Counter Name Value of life warning Life Y Toner (Dispense time) Life M Toner (Dispense time) Life C Toner (Dispense time) Life K Toner (Dispense time) Life DTB (Transfer Belt) 1 (Paper feeding count) 100000...
  • Page 406 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS 1. Removal and Replacement Procedures (RRPs) ............3 - 1 1.1 Before starting service procedure ..................... 3 - 1 1.2 General notes ........................... 3 - 3 1.2 Removal Flows ......................3 - 4 1.2 Replacement Flows ....................3 - 6 2.
  • Page 407 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS Removal 40 MPF ROLLER (PL3.1.10) ....................3 - 64 Removal 41 FEED ROLLER (PL3.2.53) ....................3 - 65 Removal 42 550 SHEET FEEDER ASSEMBLY (PL13.7.1) ..............3 - 66 Removal 43 550 TRAY REAR COVER (PL13.7.4)................
  • Page 408 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS Replacement 6 MPF ROLLER (PL3.1.10) ..................3 - 118 Replacement 7 SEPARATOR ROLLER (PL2.2.17) (Same as the FEED ROLLER) ......3 - 119 Replacement 8 MPF SEPARATOR ROLLER ASSEMBLY (PL2.1.3) ..........3 - 120 Replacement 9 TONER CARTRIDGE SENSOR ASSEMBLY (K) (PL5.1.4) ........
  • Page 409 Chapter 3 Removal and Replacement Procedures (RRPs) Chapter 3 Removal and Replacement Procedures (RRPs) CONTENTS Replacement 51 FAN (PL13.5.10)...................... 3 - 186 Replacement 52 INTERLOCK SWITCH (PL13.5.3) ................3 - 188 Replacement 53 SPEAKER ASSY (PL13.5.6) ................... 3 - 189 Replacement 54 TOP COVER (PL13.1.1)..................
  • Page 410: Chapter 3 Removal And Replacement Procedures

    Chapter 3 Removal and Replacement Procedures (RRPs) 1. Removal and Replacement Procedures (RRPs) 1.1 Before starting service procedure - Start the procedure after turning off the power and removing the power cord from the outlet. - When performing the service operation around the FUSER ASSY, ensure that FUSER ASSY and its surrounding area have cooled down sufficiently.
  • Page 411 Chapter 3 Removal and Replacement Procedures (RRPs) - Wear a wristband or the like as far as possible to remove static electricity of the human body. - Keep the front cover closed. Buzzer goes off when the machine is left powered on with the front cover open for five minutes or longer to prevent the drum deterioration due to exposure to light.
  • Page 412: General Notes

    Chapter 3 Removal and Replacement Procedures (RRPs) 1.2 General notes The string “(PL X.Y.Z)” suffixed to the part name in the procedure denotes that the part corre- sponds to the plate (PL) “X.Y”, item “Z” of [Engineering Parts list], and its shape and fitting position can be checked in [Engineering Parts list].
  • Page 413: Removal Flows

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal Flows The components not connected with arrows in the flow below can be removed independently. PRINTER Removal FLOW COVER EXTENDER(Removal48) MPF COVER (Removal2) TRAY REAR COVER (Removal3) Opening FRONT COVER TRANSFER BELT (Removal4) TONER CARTRIDGE (K), (C), (M), (Y) (Removal6) DUPLEX GATE (Removal7) FUSER (Removal8)
  • Page 414 Chapter 3 Removal and Replacement Procedures (RRPs) PRINTER(Rear Pole Side) Removal FLOW REAR COVER (Removal49) REAR COVER (Removal49) COVER BOTTOM (Removal50) COVER BOTTOM (Removal50) COVER POLE IN R (Removal51) COVER POLE IN R (Removal51) COVER POLE IN L (Removal57) COVER POLE IN L (Removal57) COVER POLE R (Removal52) COVER POLE L (Removal58) POWER SWITCH (Removal53)
  • Page 415: Replacement Flows

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement Flows The components not connected with arrows in the flow below can be replaced independently. However, the rear cover is an exception when it was removed together with other parts. 550 SHEET FEEDER ASSEMBLY Replacement FLOW 550 TRAY SEPARATOR ROLLER (Replacement1) 550 TRAY FEED ROLLER (Replacement2) Attaching 550 SHEET PAPER TRAY...
  • Page 416 Chapter 3 Removal and Replacement Procedures (RRPs) PRINTER Replacement FLOW TRAY ASSY MAIN (Replacement75) TONER CARTRIDGE SENSOR ASSEMBLY (K) (Replacement9) ADF FEED ROLLER, ADF SEPARATOR PAD, ADF SEPARATOR SPRING (Replacement48) PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (Replacement10) ADF ASSY, SCANNER ASSY (Replacement49) INTERLOCK SWITCH (Replacement52) ADF SCANNER ASSY (Replacement50) FAN (Replacement51)
  • Page 417: Removal Steps

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  • Page 418: Removal 2 Mpf Cover (pl13.2.99)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 2 MPF COVER (PL13.2.99) Open the MPF COVER (PL13.2.26). When performing the step described below, take care not to drop or damage the MPF COVER. 2)-2 2)-2 2)-1 2)-1 3)-1 3)-2 3)-1 3)-2 Kmy03004KA Release the hooks on the PIN PIVOT MSIs (PL13.2.17) that pivot the LINK ASSY MSIs (piv-...
  • Page 419: Removal 3 Tray Rear Cover (pl13.1.7)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 3 TRAY REAR COVER (PL13.1.7) Pull the TRAY REAR COVER (PL13.1.7) backward until it stops. 2)-2 2)-1 Gnb03005KA Release the two hooks by depressing the center of the TRAY REAR COVER, and then remove the TRAY REAR COVER from the printer.
  • Page 420: Removal 4 Transfer Belt (pl4.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 4 TRANSFER BELT (PL4.1.1) Open the FRONT COVER (PL13.2.1). 2)-1 2)-2 2)-1 Gnb03006KA Release the lock by pulling up the levers on the left and right sides of the TRANSFER BELT (PL4.1.1). Raise the TRANSFER BELT upright. Continues to the next page.
  • Page 421: Removal 5 Duplex Module (pl11.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 4 TRANSFER BELT (PL4.1.1) 3)-2 3)-1 Gnb03007KA Remove the TRANSFER BELT by releasing the right side lug on the TRANSFER BELT from the U-shaped notch of the FRONT COVER and pulling out the left side lug on the TRANSFER BELT from the hole on the FRONT COVER.
  • Page 422 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 5 DUPLEX MODULE (PL11.1.1) Steps 1 and 2 are for reference. Before removing this component, check that Steps 1 and 2 have been performed. Open the FRONT COVER (PL13.2.1). Remove the TRANSFER BELT. (Removal 4) 3)-2 3)-1 Gnb03008KA...
  • Page 423: Removal 6 Toner Cartridge (k), (c), (m), (y) (pl5.1.18-21)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 6 TONER CARTRIDGE (K), (C), (M), (Y) (PL5.1.18-21) Described below is the removal procedure common among the TONER CARTRIDGEs (C), (M), (Y), and (K). Step 1 is for reference. Before removing this component, check that Step 1 has been performed. Open the FRONT COVER (PL13.2.1).
  • Page 424: Removal 7 Duplex Gate (pl6.1.13)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 7 DUPLEX GATE (PL6.1.13) The FUSER part is very hot. Take added care not to get burned when performing the ser- vice operation. Open the FRONT COVER (PL13.2.1). 2)-2 2)-1 Gnb03010KA Open the DUPLEX GATE (PL6.1.13) to about 45 degrees so that the flat faces of the right side pivot of the DUPLEX GATE comes parallel with the U-shaped notch.
  • Page 425: Removal 8 Fuser (pl6.1.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 8 FUSER (PL6.1.10) The FUSER part is very hot. Take added care not to get burned when performing the ser- vice operation. Open the FRONT COVER (PL13.2.1). Gnb03011KA Open the DUPLEX GATE (PL6.1.13). Release the lock by rotating the left and right levers of the FUSER (PL6.1.10) to the outside direction.
  • Page 426 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 9 SPUR ASSEMBLY (PL7.1.1) Described below is the removal procedure common between the left and right sides of the SPUR ASSEMBLY. Steps 1 and 2 are for reference. Before removing this component, check that Steps 1 and 2 have been performed.
  • Page 427: Removal 10 Chute Assy Exit Out (pl6.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 10 CHUTE ASSY EXIT OUT (PL6.1.1) Open the FRONT COVER (PL13.2.1). Kmy03013KA Remove two screws (silver, with flange, tap, 10mm) that fix the CHUTE ASSY EXIT OUT (PL6.1.1) to the FRONT COVER. Remove the CHUTE ASSY EXIT OUT from the FRONT COVER.
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  • Page 430: Removal 13 Blank

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  • Page 431: Removal 14 Mpf Feed Solenoid (pl3.1.98)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 14 MPF FEED SOLENOID (PL3.1.98) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 432 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 14 MPF FEED SOLENOID (PL3.1.98) 10)-1 10)-2 Gnb03018KA When performing the step below, leave the junction connector on the printer side cable. 10) Disengage the connector (P/J256) of the MPF FEED SOLENOID (PL3.1.3). 11) Remove the harness of the MPF FEED SOLENOID from the DUCT MSI SOL (PL3.1.2) and DUCT DRV PH (PL8.1.8).
  • Page 433: Removal 15 Feed Drive Assembly (pl8.1.7)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 15 FEED DRIVE ASSEMBLY (PL8.1.7) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 434 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 15 FEED DRIVE ASSEMBLY (PL8.1.7) 11)-2 11)-1 Gnb03019KA 11) Remove the DUCT DRV PH from the FEED DRIVE ASSEMBLY (PL8.1.7) by releasing the hook on the DUCT DRV PH and moving it slightly backward. Continues to the next page.
  • Page 435: Removal 16 Integrated Feeder Assembly (pl3.2.99)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 15 FEED DRIVE ASSEMBLY (PL8.1.7) Gnb03020KA 12) Remove the four screws (silver, tap, 10mm) that fix the FEED DRIVE ASSEMBLY to the printer. When performing the step described below, take care not to move the FEED DRIVE ASSEMBLY from the printer too far because they are connected with the harness.
  • Page 436 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 16 INTEGRATED FEEDER ASSEMBLY (PL3.2.99) Steps 1 through 8 are for reference. Before removing this component, check that Steps 1 through 8 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 437 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 16 INTEGRATED FEEDER ASSEMBLY (PL3.2.99) Gnb03022KA When performing the step described below, it is not necessary to remove the SENSOR PHOTO (PL3.1.15) and COVER SNR (PL3.1.16). 11) Remove the two screws (silver, tap, 10mm) that fix the CHUTE MSI (PL3.1.14) to the printer. When performing the step described below, take care not to move the CHUTE MSI from the printer too far because they are connected with the harness.
  • Page 438 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 16 INTEGRATED FEEDER ASSEMBLY (PL3.2.99) Gnb03023KA When performing the step below, leave the junction connector on the printer side cable. 13) Disengage the connectors (P/J232 and P/J241) of the INTEGRATED FEEDER ASSEMBLY (PL3.2.1).
  • Page 439 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 16 INTEGRATED FEEDER ASSEMBLY (PL3.2.99) 19)-1 19)-2 19)-2 NOTE Gnb03024KA When using a screwdriver in the step below, you may want to close the FRONT COVER for ease of work. 18) Remove the two screws (silver, tap, 10mm) that fix the INTEGRATED FEEDER ASSEMBLY to the printer.
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  • Page 441: Removal 18 Right Arm Assembly (pl13.3.98)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 18 RIGHT ARM ASSEMBLY (PL13.3.98) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 442 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 18 RIGHT ARM ASSEMBLY (PL13.3.98) (Yellow) Gnb03028KB 11) Remove the LEVER RELEASE (PL13.3.17) from the printer. 12) Remove the LINK R from the printer. 13) Remove the SPRING SUPPORT (PL13.3.16) from the printer. 14) Remove the HOLDER DAMPER H (PL13.3.18) from the printer together with the DAMPER OIL H (PL13.3.19).
  • Page 443: Removal 19 Size Switch Assembly (pl7.1.18)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 19 SIZE SWITCH ASSEMBLY (PL7.1.18) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
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  • Page 445: Removal 21 Toner Cartridge Sensor Assembly (c), (m), (y) (pl5.1.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 21 TONER CARTRIDGE SENSOR ASSEMBLY (C), (M), (Y) (PL5.1.4) Described below is the removal procedure common among TONER CARTRIDGE SEN- SOR ASSYs (C), (M), and (Y). Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed.
  • Page 446: Removal 22 Blank

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  • Page 448: Removal 24 Left Arm Assembly (pl7.1.97)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 24 LEFT ARM ASSEMBLY (PL7.1.97) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 449 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 24 LEFT ARM ASSEMBLY (PL7.1.97) (Black) Gnb03036KB 11) Remove the LEVER RELEASE (PL7.1.4) from the printer. 12) Remove the LINK L from the printer. 13) Remove the SPRING SUPPORT (PL7.1.8) from the printer. 14) Remove the HOLDER DAMPER (PL7.1.6) from the printer together with the DAMPER OIL (PL7.1.7).
  • Page 450: Removal 25 Led Assembly (pl5.1.15)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 25 LED ASSEMBLY (PL5.1.15) Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 451: Removal 26 Toner Dispenser Motor (pl5.1.12)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 26 TONER DISPENSER MOTOR (PL5.1.12) Described below is the removal procedure common among the TONER DISPENSER MOTORs (C), (M), (Y), and (K). Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed.
  • Page 452 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 26 TONER DISPENSER MOTOR (PL5.1.12) TONER DISPENSERMOTOR (K) TONER DISPENSERMOTOR (C) TONER DISPENSERMOTOR (M) TONER DISPENSERMOTOR (Y) Gnb03039KA 11) Remove the one screw (silver, tap, 10mm) that fixes the TONER DISPENSER MOTOR to the printer.
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  • Page 458: Removal 32 High Voltage Power Supply (pl5.1.17)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 32 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) Steps 1 through 14 are for reference. Before removing this component, check that Steps 1 through 14 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 459 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 32 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) 15)-2 15)-1 15)-1 Gnb03150KA 15) Release the two hooks of the DUCT LOWER (PL13.5.8) that fix the DUCT UPPER (PL13.5.7), and then slide the DUCT UPPER backward to remove it. 16) Remove the one screw (silver, 6mm) that fixes the DUCT LOWER to the printer.
  • Page 460 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 32 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) 18)-3 18)-2 18)-1 Gnb03045KA 18) Disengage the connector (P/J16) of the HIGH VOLTAGE POWER SUPPLY (PL5.1.17) from the MACHINE CONTROL UNIT (PL13.5.13). Continues to the next page. 3 - 51 Version 2 2007.03.20...
  • Page 461 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 32 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) 21)-2 21)-1 Gnb03046KA 19) Remove the two screws (silver, with washer, 6mm) that fix the two harnesses of the HIGH VOLTAGE POWER SUPPLY. 20) Remove the five screws (silver, tap, 10mm) and the three screws (silver, 6mm) that fix the HIGH VOLTAGE POWER SUPPLY to the printer.
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  • Page 463: Removal 34 Print Head (pl13.3.99)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 34 PRINT HEAD (PL13.3.99) Steps 1 through 13 are for reference. Before removing this component, check that Steps 1 through 13 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 464 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 34 PRINT HEAD (PL13.3.99) 19)-1 19)-2 18)-1 18)-2 19)-1 Gnb03131KA 18) Disengage the connector (P/J12) of the PRINT HEAD (PL13.3.12) from the MACHINE CONTROL UNIT (PL13.5.13), remove the CORE (PL13.3.13) from the harness. 19) Release the harness of the PRINT HEAD from the three clamps, and then pull the harness from the hole of the printer.
  • Page 465 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 34 PRINT HEAD (PL13.3.99) Handle Gnb03049KA 20) Remove the four screws (silver, tap, 10mm) that fix the two SPRING ROSs (PL. 13.3.11) to the printer at the left and right sides. 21) Remove the left and right SPRING ROSs from the printer. 22) Remove the PRINT HEAD from the printer by pulling it up slowly by the handle.
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  • Page 467: Removal 36 Photoconductor (pc) / Developer (dev) Drive (pl8.1.2)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 36 PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (PL8.1.2) Steps 1 through 12 are for reference. Before removing this component, check that Steps 1 through 12 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 468 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 36 PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (PL8.1.2) 17)-1 17)-2 19)-1 19)-1 19)-2 Gnb03051KA 13) Remove the two screws (silver, tap, 10mm) that fix the BRACKET FUSER (PL6.1.12) to the printer. When performing the step described below, take care not to move the BRACKET FUSER from the printer too far because they are connected with the harness.
  • Page 469: Removal 37 Toner Cartridge Sensor Assembly (k) (pl5.1.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 36 PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (PL8.1.2) Gnb03052KB 20) Remove the six screws (silver, tap, 10mm) that fix the PHOTOCONDUCTOR (PC) / DEVEL- OPER (DEV) DRIVE to the printer. 21) Remove the PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE from the printer. Go to the next removal step: Removal 37 TONER CARTRIDGE SENSOR ASSEMBLY (K) (PL5.1.4) 3 - 60...
  • Page 470 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 37 TONER CARTRIDGE SENSOR ASSEMBLY (K) (PL5.1.4) Steps 1 through 13 are for reference. Before removing this component, check that Steps 1 through 13 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 471: Removal 38 Mpf Separator Roller Assembly (pl2.1.3)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 38 MPF SEPARATOR ROLLER ASSEMBLY (PL2.1.3) Remove the 250 SHEET PAPER TRAY (PL2.1.1) from the printer. 2)-2 2)-1 2)-1 Kmy03054KA Release the two backside hooks of the MPF SEPARATOR ROLLER ASSEMBLY (PL2.1.3) and then remove the MPF SEPARATOR ROLLER ASSEMBLY from the 250 SHEET PAPER TRAY.
  • Page 472: Removal 39 Separator Roller (pl2.2.17) (same As The Feed Roller)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 39 SEPARATOR ROLLER (PL2.2.17) (Same as the FEED ROLLER) Remove the 250 SHEET PAPER TRAY (PL2.1.1) from the printer. 3)-1 3)-2 2)-1 2)-2 2)-1 Kmy03055KA Release the left and right hooks of the CVR RTD CST (PL2.2.13), and then open the CVR RTD CST.
  • Page 473: Removal 40 Mpf Roller (pl3.1.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 40 MPF ROLLER (PL3.1.10) Remove the 250 SHEET PAPER TRAY (PL2.1.1) from the printer. 2)-2 2)-1 Gnb03056KA Release the hook of the ROLL CORE MSI (PL3.1.9) on the right of the MPF ROLLER (PL 3.2.10), and slide the ROLL CORE MSI to the right.
  • Page 474: Removal 41 Feed Roller (pl3.2.53)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 41 FEED ROLLER (PL3.2.53) Remove the 250 SHEET PAPER TRAY (PL2.1.1) from the printer. 2)-1 2)-2 2)-1 2)-2 Kmy03057KA Release the hooks of the FEED ROLLERs (PL3.2.53) and remove the FEED ROLLERs from the shafts.
  • Page 475: Removal 42 550 Sheet Feeder Assembly (pl13.7.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 42 550 SHEET FEEDER ASSEMBLY (PL13.7.1) Remove the 250 SHEET PAPER TRAY (PL2.1.1) of the printer. Gnb03058KA Remove the two FEEDER SCREWs (PL13.7.3) that fix the 550 SHEET FEEDER ASSEMBLY (PL13.7.1) to the printer. The printer must be lifted by two people.
  • Page 476: Removal 43 550 Tray Rear Cover (pl13.7.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 43 550 TRAY REAR COVER (PL13.7.4) Pull the 550 TRAY REAR COVER backward until it stops 2)-2 2)-1 Gnb03059KA Release the two hooks by depressing the center of the 550 TRAY REAR COVER, and then remove the 550 TRAY REAR COVER from the 550 SHEET FEEDER ASSEMBLY (PL13.7.1).
  • Page 477: Removal 44 550 Tray Feed Roller (pl12.3.29)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 44 550 TRAY FEED ROLLER (PL12.3.29) Remove the 550 SHEET PAPER TRAY (PL12.4.1) from the 550 SHEET FEEDER ASSEMBLY (PL13.7.1). 2)-1 2)-2 2)-1 2)-2 Kmy03060KA Release the hooks of the 550 TRAY FEED ROLLERs (PL12.3.29), and then remove the 550 TRAY FEED ROLLERs from the shafts.
  • Page 478: Removal 45 550 Tray Separator Roller (pl12.5.17) (same As The 550 Tray

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 45 550 TRAY SEPARATOR ROLLER (PL12.5.17) (Same as the 550 TRAY FEED ROLLER) Remove the 550 SHEET PAPER TRAY (PL12.4.1) from the 550 SHEET FEEDER ASSEMBLY (PL13.7.1). 3)-1 3)-2 2)-1 2)-2 2)-1 Kmy03061KA Release the left and right hooks of the CVR RTD CST (PL12.5.13), and then open the CVR RTD CST.
  • Page 479: Removal 46 Memory Card (pl13.4.22)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 46 MEMORY CARD (PL13.4.22) Use a wristband to protect the MEMORY CARD from electrostatic damage. 3)-2 3)-1 Gnb03127KA Loosen the SCREW KNURLING (PL13.4.12), and then open the PLATE WINDOW ESS (PL13.4.10). Gently spread open both the tabs on the socket holding the MEMORY CARD (PL13.4.22) until the MEMORY CARD pops up slightly.
  • Page 480: Removal 47 Multi Protocol Card (pl13.4.23)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 47 MULTI PROTOCOL CARD (PL13.4.23) Use a wristband to protect the MPC from electrostatic damage. 2)-1 2)-1 2)-2 Gnb03128KA Loosen the SCREW KNURLING (PL13.4.12), and then open the PLATE WINDOW ess (PL13.4.10). Remove the COVER USB (PL13.4.25) from the printer by releasing its two hooks.
  • Page 481: Removal 48 Cover Extender (pl13.1.2)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 48 COVER EXTENDER (PL13.1.2) When performing the step described below, take care not to damage the bosses on the COVER EXTENDER. Open the COVER EXTENDER (PL13.1.2). 2)-3 2)-2 2)-1 Gnb03003KA Remove the COVER EXTENDER by bending it and removing its left and right bosses from the holes on the TOP COVER.
  • Page 482: Removal 49 Rear Cover (pl13.1.6)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 49 REAR COVER (PL13.1.6) Gnb03154KA Remove the two screws (silver, 6mm) that fix the REAR COVER (PL13.1.6) to the printer. Release the five hooks on the backside of the REAR COVER from the printer by lifting up the REAR COVER slightly.
  • Page 483 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 50 COVER BOTTOM (PL13.1.5) Gnb03155KB Remove the two CAP SCREWs (PL13.1.12) from the screw holes of the COVER BOTTOM (PL13.1.5). Remove the two screws (silver, 6mm) that fix the COVER BOTTOM to the printer. Release the five lugs on the COVER BOTTOM by sliding the COVER BOTTOM backward, and then remove the COVER BOTTOM from the printer.
  • Page 484: Removal 51 Cover Pole In R (pl13.1.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 51 COVER POLE IN R (PL13.1.4) Step 1 is for reference. Before removing this component, check that Step 1 has been performed. Remove the COVER BOTTOM. (Removal 50) Gnb03156KA Release the one hook on the rear side of the COVER POLE IN R (PL13.1.4) from the printer by tilting the COVER POLE IN R inward.
  • Page 485 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 52 COVER POLE R (PL13.1.8) Steps 1 through 3 are for reference. Before removing this component, check that Steps 1 through 3 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM. (Removal 50) Remove the COVER POLE IN R.
  • Page 486: Removal 53 Power Switch (pl13.5.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 53 POWER SWITCH (PL13.5.4) Steps 1 through 4 are for reference. Before removing this component, check that Steps 1 through 4 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM. (Removal 50) Remove the COVER POLE IN R.
  • Page 487: Removal 54 Right Cover (pl13.1.9)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 54 RIGHT COVER (PL13.1.9) Steps 1 through 6 are for reference. Before removing this component, check that Steps 1 through 6 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 488: Removal 55 Front Cover (pl13.2.98)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 55 FRONT COVER (PL13.2.98) The procedures described below must be performed with the MPF COVER (PL13.2.26) attached to the FRONT COVER (PL13.2.1). Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed.
  • Page 489 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 55 FRONT COVER (PL13.2.98) 12)-1 13)-1 13)-2 12)-2 12)-3 12)-3 12)-2 12)-1 13)-1 13)-2 Gnb03026KB 11) Open the MPF COVER (PL13.2.26). When performing the step described below, take care not to drop and break the FRONT COVER.
  • Page 490: Removal 56 Operator Panel (pl13.2.97)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 56 OPERATOR PANEL (PL13.2.97) Steps 1 through 8 are for reference. Before removing this component, check that Steps 1 through 8 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 491 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 56 OPERATOR PANEL (PL13.2.97) 12)-1 12)-2 12)-1 Gnb03160KA 12) Remove the BUTTON TOP by releasing the two hooks that fix the BUTTON TOP (PL13.2.8) to the FRONT COVER (PL13.2.1). 13) Remove the SPRING LATCH (PL13.2.6) from the hooks on the PLATE LATCH (PL13.2.5) and the FRONT COVER.
  • Page 492 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 56 OPERATOR PANEL (PL13.2.97) 18)-1 17)-1 18)-2 17)-2 Gnb03222KA 16) Remove the two screws (silver, tap, 10mm) that fix the COVER HARNESS (PL13.2.11) to the FRONT COVER. 17) Release the rim of the BUTTON TOP from the FRONT COVER by spreading the FRONT COVER.
  • Page 493 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 56 OPERATOR PANEL (PL13.2.97) Gnb03163KB 21) Remove the four screws (silver, tap, 8mm) that fix the COVER HARNESS (PL13.2.7) to the FRONT COVER. 22) Remove the COVER HARNESS from the FRONT COVER. 23) Remove the HARNESS ASSY A-OP-OPP from the FRONT COVER.
  • Page 494: Removal 57 Cover Pole In L (pl13.1.3)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 57 COVER POLE IN L (PL13.1.3) Step 1 is for reference. Before removing this component, check that Step 1 has been performed. Remove the COVER BOTTOM. (Removal 50) Gnb03164KA Release the two hooks on the rear side of the COVER POLE IN L (PL13.1.3) from the printer by tilting the COVER POLE IN L inward.
  • Page 495 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 58 COVER POLE L (PL13.1.11) Steps 1 through 3 are for reference. Before removing this component, check that Steps 1 through 3 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM. (Removal 50) Remove the COVER POLE IN L.
  • Page 496: Removal 59 Left Cover (pl13.1.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 59 LEFT COVER (PL13.1.10) Steps 1 through 6 are for reference. Before removing this component, check that Steps 1 through 6 have been performed. Open FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 497: Removal 60 Box Assy Prt Aio (pl13.4.13)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 60 BOX ASSY PRT AIO (PL13.4.13) Steps 1 through 4 are for reference. Before removing this component, check that Steps 1 through 4 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM.
  • Page 498 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 60 BOX ASSY PRT AIO (PL13.4.13) 11)-2 11)-1 Gnb03168KB Disengage all the connectors of the ELECTRONIC SUB-SYSTEM CONTROL BOARD (PL13.4.20). Remove the six screws (silver,6mm) that fix the BOX ASSY PRT AIO (PL13.4.13) to the printer.
  • Page 499: Removal 61 Electronic Sub-system Control Board (pl13.4.20)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 61 ELECTRONIC SUB-SYSTEM CONTROL BOARD (PL13.4.20) Use a wristband to protect the PWB from electrostatic damage. Steps 1 through 5 are for reference. Before removing this component, check that Steps 1 through 5 have been performed.
  • Page 500: Removal 62 Box Assy Fax Aio (pl13.4.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 62 BOX ASSY FAX AIO (PL13.4.4) Steps 1 through 5 are for reference. Before removing this component, check that Steps 1 through 5 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM.
  • Page 501 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 62 BOX ASSY FAX AIO (PL13.4.4) Gnb03171KB 11) Remove the three screws (silver, 6mm) that fix the BOX ASSY FAX AIO to the printer. 12) Remove from the printer the BOX ASSY FAX AIO together with the PWBA HYUI and PWBA FAX (PL13.4.2) while pulling out the harnesses through the hole on the BOX ASSY FAX AIO.
  • Page 502: Removal 63 Pwba Fax (pl13.4.3)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 63 PWBA FAX (PL13.4.3) Steps 1 through 5 are for reference. Before removing this component, check that Steps 1 through 5 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM. (Removal 50) Remove the COVER POLE IN L.
  • Page 503: Removal 64 Pwba Hyui (pl13.4.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 64 PWBA HYUI (PL13.4.1) Use a wristband to protect the PWB from electrostatic damage. Steps 1 through 7 are for reference. Before removing this component, check that Steps 1 through 7 have been performed. Remove the REAR COVER.
  • Page 504: Removal 65 Low Voltage Power Supply (pl13.5.14)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 65 LOW VOLTAGE POWER SUPPLY (PL13.5.14) Steps 1 through 6 are for reference. Before removing this component, check that Steps 1 through 6 have been performed. Remove the REAR COVER. (Removal 49) Remove the COVER BOTTOM.
  • Page 505: Removal 66 Humidity Sensor (pl13.5.11)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 66 HUMIDITY SENSOR (PL13.5.11) Steps 1 through 9 are for reference. Before removing this component, check that Steps 1 through 9 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER. (Removal 8) Remove the REAR COVER.
  • Page 506 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 67 MACHINE CONTROL UNIT (PL13.5.13) Never fail to perform the diagnostic operation described below. Otherwise the data will be lost in the worst case. Use a wristband to protect the PWB from electrostatic damage. Perform NVM Save to evacuate the MCU data.
  • Page 507 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 67 MACHINE CONTROL UNIT (PL13.5.13) Gnb03176KA 23) Disengage all the connectors of the MACHINE CONTROL UNIT (PL13.5.13). 24) Release the harnesses from the clamps. 25) Remove the six screws (silver, 6mm) that fix the MACHINE CONTROL UNIT to the printer. 26) Remove the MACHINE CONTROL UNIT from the printer.
  • Page 508: Removal 68 Top Cover (pl13.1.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 68 TOP COVER (PL13.1.1) Steps 1 through 10 are for reference. Before removing this component, check that Steps 1 through 10 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 509: Removal 69 Speaker Assy (pl13.5.6)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 69 SPEAKER ASSY (PL13.5.6) Steps 1 through 12 are for reference. Before removing this component, check that Steps 1 through 12 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 510: Removal 70 Interlock Switch (pl13.5.3)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 70 INTERLOCK SWITCH (PL13.5.3) Steps 1 through 13 are for reference. Before removing this component, check that Steps 1 through 13 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 511: Removal 71 Fan (pl13.5.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 71 FAN (PL13.5.10) Steps 1 through 13 are for reference. Before removing this component, check that Steps 1 through 13 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 512 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 71 FAN (PL13.5.10) Gnb03226KA 19) Remove the one screw (silver, tap, 32mm) that fix the PLATE DUCT to tha FAN. 20) Remove the PLATE DUCT from the FAN. 3 - 103 Version 1 2006.11.28...
  • Page 513: Removal 72 Adf Scanner Assy (pl13.8.1)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 72 ADF SCANNER ASSY (PL13.8.1) Before removing the ADF SCANNER (PL13.8.1), open the ADF ASSY (PL13.8.2) and move the carriage locking lever frontward to the locking position. Gnb03228KA Steps 1 through 13 are for reference. Before removing this component, check that Steps 1 through 13 have been performed.
  • Page 514 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 72 ADF SCANNER ASSY (PL13.8.1) Gnb03181KB 14) Disengage the four connectors (P/J60,61,62,63) and two flat cables (P/J64,65) of the ADF SCANNER ASSY from the PWBA HYUI (PL13.4.1). 15) Remove the one screw (silver, 6mm) that fixes the ground wire of the ADF SCANNER ASSY to the BOX ASSY FAX AIO (PL13.4.4).
  • Page 515 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 72 ADF SCANNER ASSY (PL13.8.1) 18)-2 18)-1 18)-1 Gnb03182KB 18) Remove the DUCT UPPER by releasing the two hooks on the DUCT LOWER (PL13.5.8) and sliding the DUCT UPPER backward. 19) Remove the one screw (silver, 6mm) that fixes the DUCT LOWER to the printer. 20) Release the two hooks on the bottom of the DUCT LOWER from the holes of the printer, and remove the DUCT LOWER.
  • Page 516 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 72 ADF SCANNER ASSY (PL13.8.1) 22)-1 22)-2 23)-1 23)-2 Gnb03183KB 21) Release the harness of the ADF SCANNER ASSY from the six clamps and pull it out of the slot on the PLATE ASSY FAX AIO (PL13.4.5). 22) Release the two hooks on the CORE SFT-25SN (PL13.8.11), remove the CORE SFT-25SN from the harness.
  • Page 517: Removal 73 Adf Assy (pl13.8.2), Scanner Assy (pl13.8.7)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 72 ADF SCANNER ASSY (PL13.8.1) 26)-1 26)-2 26)-1 Gnb03184KB 25) Remove the six screws (silver, with flange, 6mm) that fix the ADF SCANNER ASSY to the printer. 26) Remove the PLATE SUB (PL13.8.8) from the printer by removing the two SCREWs (PL13.8.9).
  • Page 518: Removal 73 Adf Assy (pl13.8.2), Scanner Assy (pl)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 73 ADF ASSY (PL13.8.2), SCANNER ASSY (PL13.8.7) Steps 1 through 14 are for reference. Before removing this component, check that Steps 1 through 14 have been performed. Open the FRONT COVER (PL13.2.1). Remove the FUSER.(Removal 8) Remove the REAR COVER.
  • Page 519: Removal 74 Adf Feed Roller (pl13.8.3), Adf Separator Pad (pl13.8.5)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 74 ADF FEED ROLLER (PL13.8.3), ADF SEPARATOR PAD (PL13.8.5), ADF SEPARATOR SPRING (PL13.8.6) Gnb03186KA Open the cover of the AFD ASSY (PL13.8.2). Release the front shaft of the AFD FEED ROLLER (PL13.8.3) from the AFD ASSY. Remove the ADF FEED ROLLER by releasing the rear shaft of the AFD FEED ROLLER from the AFD ASSY.
  • Page 520 Chapter 3 Removal and Replacement Procedures (RRPs) Removal 74 ADF FEED ROLLER (PL13.8.3), ADF SEPARATOR PAD (PL13.8.5), ADF SEPARATOR SPRING (PL13.8.6) Gnb03187KA Release the hook that fixes the AFD SEPARATOR PAD (PL13.8.5) to the AFD ASSY. Slide the ADF SEPARATOR PAD backward until the front shaft of the ADF SEPARATOR PAD is released from the hole on the ADF ASSY, and then remove the ADF SEPARATOR PAD by releasing the rear shaft.
  • Page 521: Removal 75 Kit Tray Main (pl13.8.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Removal 75 KIT TRAY MAIN (PL13.8.10) Gnb03224KA Open the COVER of the ADF ASSY (PL13.8.2). Bend the rear side mounting section of the KIT TRAY MAIN (PL13.8.10), release the boss of the KIT TRAY MAIN from the hole of the ADF ASSY (PL13.8.2). Release the front side boss of the KIT TRAY MAIN from the hole of the ADF ASSY, remove the KIT TRAY MAIN.
  • Page 522: Replacement Steps

    Chapter 3 Removal and Replacement Procedures (RRPs) 3. Replacement Steps Replacement 1 550 TRAY SEPARATOR ROLLER (PL12.5.17) (Same as the 550 TRAY FEED ROLLER) Kmy03121KA Slide the 550 TRAY SEPARATOR ROLLER onto the SHAFT RETARD so that the lug on the 550 TRAY SEPARATOR ROLLER is mated with the notch on the CLUTCH FRICTION RET (PL12.5.16).
  • Page 523: Replacement 2 550 Tray Feed Roller (pl)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 2 550 TRAY FEED ROLLER (PL12.3.29) Kmy03120KA Slide the 550 TRAY FEED ROLLERs onto the shafts so that the lugs on the 550 TRAY FEED ROLLERs are mated with the notches on the ROLL ASSY GEAR NUDGERs (PL12.3.22) and CLUTCH ONE WAY FEED (PL12.3.28).
  • Page 524: Replacement 3 550 Tray Rear Cover (pl)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 3 550 TRAY REAR COVER (PL13.7.4) Gnb03119KA Insert the 550 TRAY REAR COVER into the 550 SHEET FEEDER ASSEMBLY. Push the 550 TRAY REAR COVER frontward until it is locked to the 550 SHEET FEEDER ASSEMBLY at the two hooks on its front edge.
  • Page 525: Replacement 4 550 Sheet Feeder Assembly (pl)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 4 550 SHEET FEEDER ASSEMBLY (PL13.7.1) Gnb03118KA The printer must be lifted by two people. Place the printer on the 550 SHEET FEEDER ASSEMBLY with the four holes on the bottom of the printer aligned with the studs on the 550 SHEET FEEDER ASSEMBLY. Secure the printer to the 550 SHEET FEEDER ASSEMBLY using the two FEEDER SCREWS.
  • Page 526: Replacement 5 Feed Roller (pl3.2.53)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 5 FEED ROLLER (PL3.2.53) Kmy03117KA Slide the FEED ROLLERs onto the shafts so that the lugs on the FEED ROLLERs are mated with the notches on the ROLL ASSY GEAR NUDGER (PL3.2.46) and CLUTCH ONEWAY FEED (PL3.2.52).
  • Page 527: Replacement 6 Mpf Roller (pl3.1.10)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 6 MPF ROLLER (PL3.1.10) Gnb03116KA Fit the MPF ROLLER to the SHAFT MSI with the groove of the MPF ROLLER facing upward. Rotate the MPF ROLLER 180 degrees so that the pin on the SHAFT MSI is aligned with the groove on the MPF ROLLER.
  • Page 528: Replacement 7 Separator Roller (pl2.2.17) (same As The Feed Roller)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 7 SEPARATOR ROLLER (PL2.2.17) (Same as the FEED ROLLER) Kmy03115KA Slide the SEPARATOR ROLLER onto the SHAFT RETARD so that the lug on the SEPARA- TOR ROLLER is mated with the notch on the CLUTCH FRICTION RET (PL2.2.16). Secure the hook on the other end of the SEPARATOR ROLLER into the groove on the SHAFT RETARD.
  • Page 529: Replacement 8 Mpf Separator Roller Assembly (pl2.1.3)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 8 MPF SEPARATOR ROLLER ASSEMBLY (PL2.1.3) Kmy03114KA Replace the MPF SEPARATOR ROLLER ASSEMBLY by mating the bosses of the MPF SEP- ARATOR ROLLER ASSEMBLY with the holes of the 250 SHEET PAPER TRAY. Secure the MPF SEPARATOR ROLLER ASSEMBLY with the two backside hooks.
  • Page 530: Replacement 9 Toner Cartridge Sensor Assembly (k) (pl5.1.4)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 9 TONER CARTRIDGE SENSOR ASSEMBLY (K) (PL5.1.4) Gnb03113KA Engage the connector (P/J193) of the TONER CARTRIDGE SENSOR ASSEMBLY (K). Replace the TONER CARTRIDGE SENSOR ASSEMBLY (K) by mating the two holes on the TONER CARTRIDGE SENSOR ASSEMBLY (K) with the bosses on the printer, Secure the TONER CARTRIDGE SENSOR ASSEMBLY (K) to the printer using the one screw (silver, tap, 10mm).
  • Page 531: Replacement 10 Photoconductor (pc) / Developer (dev) Drive (pl)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 10 PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (PL8.1.2) Gnb03111KB When securing at the point A shown in the illustration, ensure that the grounding wire is also secured with the same screw. Replace the PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE by aligning the gear of each drive of the PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE with the holes on the printer.
  • Page 532 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 10 PHOTOCONDUCTOR (PC) / DEVELOPER (DEV) DRIVE (PL8.1.2) NOTE Gnb03112KA When performing the step described below, the harness of the connector to be engaged to the DEVE MOTOR must be routed through the hook above the FEED DRIVE ASSEM- BLY (PL8.1.7).
  • Page 533: Replacement 11 Blank

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 11 Blank 3 - 124 Version 1 2006.11.28...
  • Page 534: Replacement 12 Print Head (pl13.3.99)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 12 PRINT HEAD (PL13.3.99) Gnb03109KA Insert the PRINT HEAD by mating the underside boss of the PRINT HEAD with the hole on the printer. Place the two SPRING ROSs onto the left and right side bosses on the PRINT HEAD so that the holes of SPRING ROSs are mated with the bosses on the printer.
  • Page 535 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 12 PRINT HEAD (PL13.3.99) 5)-2 5)-1 Gnb03132KA Route the harness of the PRINT HEAD through the hole of the printer. Replace the CORE to the harness of the PRINT HEAD, and then engage the connector (P/J12) to the connector of the MACHINE CONTROL UNIT.
  • Page 536 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 12 PRINT HEAD (PL13.3.99) NOTE NOTE Gnb03152KA When securing the two positions shown in the figure, make sure that the FRAME ASSY EARTH is under the PLATE EARTH. Mate the hole of the FRAME ASSY EARTH with the boss of the printer by inserting the two hooks on the front side of the FRAME ASSY EARTH into the holes of the printer.
  • Page 537: Replacement 13 Blank

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 13 Blank 3 - 128 Version 1 2006.11.28...
  • Page 538: Replacement 14 High Voltage Power Supply (pl5.1.17)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 14 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) Gnb03105KA Pass the connector of the HIGH VOLTAGE POWER SUPPLY through the hole on the printer. Replace the HIGH VOLTAGE POWER SUPPLY by mating the two holes on the upper part of the HIGH VOLTAGE POWER SUPPLY with the bosses on the printer and inserting the upper part of the HIGH VOLTAGE POWER SUPPLY into the backside tab on the printer.
  • Page 539 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 14 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) 6)-2 6)-1 Gnb03106KA Route the harness of the HIGH VOLTAGE POWER SUPPLY through the hole of the printer. Engage the connector (P/J16) of the HIGH VOLTAGE POWER SUPPLY to the connector of the MACHINE CONTROL UNIT.
  • Page 540 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 14 HIGH VOLTAGE POWER SUPPLY (PL5.1.17) Gnb03153KA Insert the two hooks of the DUCT LOWER into the hole of the printer, and then replace the DUCT LOWER to the printer. Secure the DUCT LOWER to the printer using the one screw (silver, 6mm). Place the DUCT UPPER on the DUCT LOWER.
  • Page 541: Replacement 15 Blank

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  • Page 546: Replacement 20 Toner Dispenser Motor (pl5.1.12)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 20 TONER DISPENSER MOTOR (PL5.1.12) Described below is the replacement procedure common among TONER DISPENSER MOTORs (C), (M), (Y), and (K). TONER DISPENSERMOTOR (K) TONER DISPENSERMOTOR (C) TONER DISPENSERMOTOR (M) TONER DISPENSERMOTOR (Y) Kmy03098KA Replace the TONER DISPENSER MOTOR to the printer by mating the tab of the TONER DISPENSER MOTOR with the hole on the printer and moving it slightly backward.
  • Page 547 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 20 TONER DISPENSER MOTOR (PL5.1.12) Gnb03099KA Pass the four sets of connectors of the TONER DISPENSER MOTOR through the hole of the DUCT HARNESS MOT. Mate the tab of the DUCT HARNESS MOT with the hole on the printer, and secure the DUCT HARNESS MOT with the two hooks on the printer.
  • Page 548: Replacement 21 Led Assembly (pl5.1.15)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 21 LED ASSEMBLY (PL5.1.15) Kmy03097KA Engage the connector (P/J141) of the LED ASSEMBLY. Mate the four LEDs on the LED ASSEMBLY with the holes on the printer, and then secure the LED ASSEMBLY at the two hooks. Fix the LED ASSEMBLY to the printer using the one screw (silver, tap, 10mm).
  • Page 549: Replacement 22 Left Arm Assembly (pl7.1.97)

    Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 22 LEFT ARM ASSEMBLY (PL7.1.97) 3)-1 (Black) 3)-2 NOTE Gnb03095KB When the RIGHT ARM ASSEMBLY and LEFT ARM ASSEMBLY are removed at the same time, use caution not to confuse their securing positions. The HOLDER DAMPER H and DAMPER OIL H for the RIGHT ARM ASSEMBLY are yel- low, while the HOLDER DAMPER and DAMPER OIL for the LEFT ARM ASSEMBLY are black.
  • Page 550 Chapter 3 Removal and Replacement Procedures (RRPs) Replacement 22 LEFT ARM ASSEMBLY (PL7.1.97) 7)-1 7)-2 Gnb03096KA Replace the SUPPORT LINK L by mating the two holes of the SUPPORT LINK L with the bosses on the printer. Secure the SUPPORT LINK L using the three screws (silver, tap, 8mm). Mate the fitting hole on the LINK L with the left side fitting hole on the FRONT COVER.