Avaya Customer Interaction Express 1.0 User Manual page 38

32 • Operation of the Wallboard dialog (configuring a wallboard)
Settings for topics (online realtime statistics)
You can add the following topic settings to a formula.
Abbreviation Explanation
nCallsInQ Number of waiting calls
maxTQueued Maximum wait time
AvgTQueued Average wait time of calls in the
queue
tAvgWaitS Average wait time during period
under consideration (updated
periodically)
nAbndF Number of abandoned calls during
period under consideration (dynamic
calculation)
nAbndS Number of abandoned calls during
period under consideration (updated
periodically)
KSF Task Service Factor (dynamic
calculation) (TSFF)
TSF Task Service Factor (TSF)
TSFTotal Total number of calls for Task
Service Factor calculation
TSFInLimit Number of positive calls for
calculation of TSF
totNdoneS Number of processed tasks during
period under consideration (updated
periodically)
totFdoneS Processing factor: Ratio of processed
tasks to all tasks during period under
consideration
OutOfOrder Agents that are no longer available
totNDoneShift Shows the number of conversations
per shift.
nCallsShift Shows the number of calls per shift.
totNTransExtDestShi Shows the number of calls
ft transferred to external destinations
per shift.
totNDoneExtDestShif Shows the number of conversations
t with external destinations per shift.
totVExtDestShift Shows the number of calls to
external destinations per shift.
totNOverloadShift Shows the overload per shift.
nReserves Shows the number of reserved tasks. Integer
Settings for teams (online realtime statistics)
You can add the following team settings to a formula.
Abbreviation Explanation
TSF Task Service Factor (TSF)
Resolution
Integer
Integer
Integer
Integer
Integer
Integer
Tenth
Tenth
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Integer
Resolution
Tenth
User Manual CIE 1.0 Wallboard