Operating System-Related Issues - Promise Technology FASTtrak100 TX User Manual

FastTrak100 TX/LP™ Series User Manual

Operating System-Related Issues

Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card. Windows
NT does not necessarily load the driver for the boot device controller first. This
results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc. in Windows NT.
Use Windows NT's Disk Administrator utility to reassign the letters that NT has
assigned to the drives. See your Windows NT documentation for instructions on how
to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array
using your existing boot drive using Windows 98/NT4/2000
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots. Each controller can view a drive
differently. This can be an issue for a new controller that loads the original Master
Boot Record (MBR) and then has a problem translating it or the Operating System boot
record.
For Windows NT or Windows 2000, Promise recommends a "clean" install of the
Operating System. This restores the MBR and OS boot record. You will then need to
repartition and format the drive.
For Windows 98,you can perform the DOS Command "SYS C:" from a bootable floppy
or CD-ROM to restore the operating system boot record and transfer the system files
to the boot drive. If this does not work, the Windows 98 registry may have become
corrupted during the boot process and must be restored. See the Windows
documentation to perform this procedure.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under "Other Devices" instead of "Hard
disk controllers" section. In Device Manager under "Other Devices" to see if it lists a
"PCI Card", or "RAID Co ntroller". If so, highlight this listing and click on the "Properties"
button, and then click on the "Driver" tab. Depending on your version of Windows,
choose either "Change Driver" or "Update Driver". Then follow the on -screen prompts
to complete installation of the driver. If Windows asks if you want to test if the device
can be removed safely click on "CANCEL. Reboot the system to complete installation
of the driver.
"Inaccessible Boot Device" Message Appears During Floppyless Install of
Windows NT or 2000
The "F6" key was not pressed at the appropriate time. Reboot the system, and press
the "F6" key when the message "Setup is inspecting your computer's hardware
configuration... " appears in Windows NT4 or the message "Press F6 if you need to
install third party SCSI or RAID driver" appears in Windows 2000.
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