Download Print this page
Promise Technology C6101SSWP000000-2 Product Manual
Promise Technology C6101SSWP000000-2 Product Manual

Promise Technology C6101SSWP000000-2 Product Manual

Drive housing

Advertisement

Quick Links

Copyright
Copyright by Promise Technology, Inc. ("Promise"), 1999. No part of
this manual may be reproduced or transmitted in any form without the
expressed, written permission of Promise.
Trademarks
All trademarks are the property of their respective holders.
Important data protection information
You should back up all data before installing any drive controller or
storage peripheral. Promise is not responsible for any loss of data
resulting from the use, disuse or misuse of this or any other Promise
product.
Notice
Although Promise has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain
technical inaccuracies, typographical, or other errors. Promise
Technology, Inc. assumes no liability for any error in this publication,
and for damages, whether direct, indirect, incidental, consequential or
otherwise, that may result from such error, including, but not limited to
loss of data or profits.
Promise provides this publication "as is" without warranty of any kind,
either express or implied, including, but not limited to implied
warranties of merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without
notice. Promise reserves the right to make changes in the product
design, layout, and driver revisions without notification to its users.

Advertisement

loading
Need help?

Need help?

Do you have a question about the C6101SSWP000000-2 and is the answer not in the manual?

Questions and answers

Summary of Contents for Promise Technology C6101SSWP000000-2

  • Page 1 Copyright Copyright by Promise Technology, Inc. (“Promise”), 1999. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing any drive controller or storage peripheral.
  • Page 2: Table Of Contents

    Introduction... 1 Specifications ____________________________________ 1 Interface... 1 Housing Assembly ... 1 Drive Carrier... 1 Physical/Environmental... 1 Warranty ... 2 Key Features _____________________________________ 3 Getting Started... 4 Unpacking SuperSwap _____________________________ 4 Installing Drive Housing Assembly ___________________ 5 Removing/Installing Drives _________________________ 7 LED Messages____________________________________ 8 Troubleshooting...10 Limited Warranty...
  • Page 3: Introduction

    PC, without the hassle of opening and closing your PC’s case. SuperSwap accepts Ultra ATA/100 and Ultra ATA/66 drives. When used with Promise Technology’s ATA RAID 1, 3, or 5 products allows users to “hot swap” a failed drive without powering down a system while fully protecting hard drive and internal system components.
  • Page 4: Warranty

    SuperSwap Manual 5% to 95% (non-condensing) Warranty Two years limited parts and labor...
  • Page 5: Key Features

    Key Features The following are key features of the Promise SuperSwap: Drive Types Supports standard IDE drives (Ultra ATA, DMA, and EIDE) Supports Ultra ATA/100 and Ultra ATA/66. ATA RAID “Hot Swap” Support Supports Promise ATA RAID products allowing “hot swap” under RAID 1, 3, or 5 Hot swap allows for easy repair/replacement of drives while PC remains active...
  • Page 6: Getting Started

    This section is designed to help prepare SuperSwap for installation into your personal computer. Please read through this chapter carefully before attempting to install SuperSwap. As a standard precaution when working with hard drives, users should backup any hard drives containing data that may be connected to SuperSwap before making any changes.
  • Page 7: Installing Drive Housing Assembly

    Installing Drive Housing Assembly Installing SuperSwap into your PC is a simple process. There are two basic components involved: installing the housing assembly in your system; and installing a hard drive in the drive carrier. Make sure that you’re properly grounded when installing SuperSwap, either by touching a grounded portion of your PC, or by wearing a ground strap.
  • Page 8 Drive Carrier Cable Connection Pivoting Door Figure 2-1: SuperSwap Housing Assembly Figure 2-2: SuperSwap Housing Assembly Rearview NOTE: If using the SuperSwap solely as a SLAVE device, make certain to connect the end of the IDE Cable (not to the middle) to the SuperSwap Chassis.
  • Page 9: Removing/Installing Drives

    Removing/Installing Drives The Promise SuperSwap is designed to work with several Promise ATA RAID controllers that can support RAID 1 (SuperTrak100/66, FastTrak100/66), RAID 3 (SuperTrak100/66), or RAID 5 (SuperTrak100/66). Used with these products and RAID levels, the SuperSwap supports “hot swapping” of hard drives (meaning you can remove a drive while your system is operating and replace it with another.
  • Page 10: Led Messages

    with two matching sets of numbered stickers. Place one sticker on the front of the drive housing assembly and the matching numbered sticker on the front of the drive carrier. Access Cover Pull-Away Locking Tab Figure 2-3: Drive Carrier Assembly LED Messages This section provides information on how to interpret LED display codes as reported by the SuperSwap...
  • Page 11 SuperSwap Manual Usually dark or black, LED lights green when disk is accessed.
  • Page 12: Troubleshooting

    Event: The drive status LED is red. Cause: This shows a failed drive. A failed drive may be marked as such because of power failure or media access problem (such as a bad sector which fails retry). When a drive in a fault tolerant array is determined to have failed, the remaining drives in the array are internally adjusted to a later “generation”...
  • Page 13 Fix: Make sure that there is indeed a drive installed correctly in a drive carrier with the power and data cables properly attached. Cause: The drive is not jumpered correctly. Fix: Consult your drive manufacturer’s manual or the drive casing itself and jumper the drive for “single”...
  • Page 14: Disclaimer Of Other Warranties

    Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
  • Page 15 Promise does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or...
  • Page 16: Returning Product For Repair

    RMA (Return Merchandise Authorization) number. Return only the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______...
  • Page 17: Your Responsibilities

    Appendix B When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.
  • Page 18 Appendix B P/N: C6101SSWP000000-2...

This manual is also suitable for:

Superswap