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Promise Technology FAST TRAK100TM User Manual
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Promise Technology FAST TRAK100TM User Manual

Promise Technology FAST TRAK100TM User Manual

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Summary of Contents for Promise Technology FAST TRAK100TM

  • Page 1: User Manual

    User Manual...

  • Page 2: Important Data Protection Information

    Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing any drive controller or storage peripheral.

  • Page 3: Table Of Contents

    FastTrak100 User Manual Table of Contents INTRODUCTION ...1 100 RAID C HAT IS THE ...3 EATURES AND ENEFITS GETTING STARTED ...6 100 ...6 NPACKING ...7 NSTALLING ...8 NSTALLING RIVES CMOS S ...10 HECKING ETTINGS ...11 REATING RRAY USING FASTBUILD™ CONFIGURATION UTILITY...17 100 BIOS S IEWING ™...
  • Page 4 FastTrak100 User Manual ... 66 RRAY ERMS RAID L ...67 BOUT EVELS TROUBLESHOOTING & TIPS ...71 ...71 OTHERBOARD SSUES CMOS I ...72 YSTEM SSUES ...72 RIVE ELATED RRORS PERATING YSTEM ELATED FREQUENTLY ASKED QUESTIONS ... 81 ...81 NSTALLATION ... 83 RIVE SSUES ...84...

  • Page 5: What I The Fasttrak100 Raid Card?

    Introduction Thank you for your recent purchase.The PC which you are using either already contains a Promise Technology FastTrak100 RAID card installed by a third-party or you have acquired a FastTrak100 retail box for your existing PC and will be installing the card yourself.
  • Page 6 FastTrak100 User Manual FastTrak100's bootable BIOS supports individual drives larger than 8.4GB. With FAT32 and NTFS partitioning, the array can be addressed as one large single volume.

  • Page 7: Keys Features And Benefits

    FastTrak100 User Manual Keys Features and Benefits The following information offers an overview of the major features of your new Promise FastTrak100. It is divided into two areas: Advanced Hardware Design, and Compatibility. Advanced Hardware Design Features Supports data striping (RAID 0), mirroring (RAID 1), and striping/mirroring combination (RAID 0+1) Supports Ultra DMA 5/4/3/2/1/0,...
  • Page 8 FastTrak100 User Manual Features Complies with PCI v2.1 Local Bus standard Compliant with PCI IDE Bus Master standard. PCI IDE Bus Master support for Windows 98/95, Windows NT 3.5x, 4.0 Tested compatiblity coexist Mainboards that have integrated IDE controllers Compatible with Ultra ATA/100, Ultra ATA/66, Ultra ATA/33, EIDE and Fast ATA-2 drives supporting multi-word DMA Features LBA and Extended Interrupt13h...
  • Page 9 FastTrak100 User Manual NOTES...

  • Page 10: Getting Started

    FastTrak100 User Manual Getting Started This section is designed to get you started for installation of your FastTrak100. Unpacking Your FastTrak100 When you receive the FastTrak100, the package should contain the items listed below: FastTrak100 Ultra ATA/100 RAID Card FastTrak100 User’s Manual Registration Card FastTrak100 Driver floppy diskette, utility diskette Two Internal 80-wire/40-pin Ultra ATA/100 hard drive cables (18”...

  • Page 11: Installing The Card

    FastTrak100 User Manual Installing The Card Installing the FastTrak100 controller card in a system is a simple process. The card fits into any available 32-bit PCI slot on the system’s motherboard (see figure below). 1. Remove the cover of your system. 2.

  • Page 12: Installing The Hard Drives

    FastTrak100 User Manual Installing The Hard Drives WARNING: If you wish to include your current bootable drive using the Windows NT 4.0 or Windows 2000 operating system as part of a bootable Mirrored (RAID 1) array on your FastTrak100, do NOT connect the hard drive to the FastTrak100 controller yet.
  • Page 13 FastTrak100 User Manual 4. Attach one Ultra ATA cable to each hard drive. Then attach one cable to each of the IDE connectors on the FastTrak100 controller card. The colored edge of the cable(s) indicates pin 1 (see below), and the blue cable connector must be attached to the FastTrak100 or Ultra100 ATA connector.

  • Page 14: Checking Cmos Settings

    FastTrak100 User Manual Checking CMOS Settings No changes are necessary in the Mainboard CMOS Setup for resources or drive types. Since FastTrak100 is a PCI Plug-n-Play (PnP) device, the Interrupt and Port address resources are automatically assigned by the Mainboard’s PCI PnP BIOS. The FastTrak100 system resources including port address, interrupt, and BIOS address are automatically determined by the system PnP BIOS.

  • Page 15: Creating Your Disk Array

    2. Press <Ctrl-F> keys to display the FastBuild (tm) Utility Main Menu 3. Press “1” to display the Auto Setup Menu below. This is the fastest and easiest method to creating your first array. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. [Auto Setup Options Menu] Optimize Array for:...
  • Page 16 FastTrak100 User Manual NOTE: If you wish to customize certain settings at a later time, you may do so by manually creating your array (see page 15 Using FastBuild Configuration Utility).
  • Page 17 FastTrak100 User Manual Creating an Array for Performance NOTE: FastTrak100 allows users to create striped arrays with 1, 2, 3, or 4 drives. To create an array for best performance, follow these steps: 1. Using the Spacebar, choose “Performance” under the Optimize Array for section.
  • Page 18 FastTrak100 User Manual Creating a Security Array With An Existing Data Drive NOTE: FastTrak100 permits only two drives to be used for a single Mirrored array in Auto Setup. If more drives are physically attached to the card, the Mirroring option will not be available.
  • Page 19 FastTrak100 User Manual 4. Use the arrow keys to choose which drive contains the existing data to be copied. 5. Press [Ctrl-Y] keys to Save selection and start duplication. The following progress screen will appear. Start to duplicate the image . . . Do you want to continue? (Yes/No) Y –...
  • Page 20 FastTrak100 User Manual NOTES...

  • Page 21: Using Fastbuild™ Configuration Utility

    Promise onboard BIOS will detect the drives attached and show the following screen. FastTrak100 (tm) BIOS Version 1.xx (Build xxxx) (c) 1995-2000 Promise Technology, Inc. All Rights Reserved. Scanning IDE drives ..If an array exists already, the BIOS will display the following screen showing the card’s BIOS version and status of the array.

  • Page 22: Navigating The Fastbuild™ Setup Menu

    [Enter] key selects an option; [ESC] key is used to abort or exit the current menu. Using the Main Menu This is the first option screen when entering the FastBuild FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Auto Setup...[ 1 ] View Drive Assignments ...[ 2 ] Define Array...[ 3 ]...

  • Page 23: Creating Arrays Automatically

    It will assign all available drives appropriate for the disk array you are creating. After making all selections, use Ctrl-Y to Save selections. FastBuild will automatically build the array. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Auto Setup Options Menu Optimize Array for:...
  • Page 24 FastTrak100 User Manual Defining Typical Application Usage Allows the user to choose the type of PC usage that will be performed in order to optimize how FastTrak100 handles data blocks to enhance performance. Your choice will determine the block size used. You may choose from: A/V Editing (for audio/video applications, or any similar application that requires large file transfers), Server (for numerous small file transfers), or Desktop (a combination of large and small file sizes).

  • Page 25: Viewing Drive Assignments

    OS. The menu also displays the data transfer mode that relates to speed used by each drive (U5 refers to 100MB/sec transfers, U4 refers to 100MB/sec transfers, etc...) FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. [ View Drive Assignments ] Channel:ID Drive Model...

  • Page 26: Manually Creating An Array

    FastTrak100, though the card will support a maximum of four arrays NOTE: For most installations, Promise recommends the <1> Auto Setup for easy disk array creation. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Array No RAID Mode...
  • Page 27 2. Use the [Space] key to cycle through three array types: Performance (RAID 0 Striping), Security (RAID 1 Mirroring, drives ), or Capacity (Spanning). See page 65 about RAID levels. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. [ Define Array Definition Menu ] Array No RAID Mode...
  • Page 28 FastTrak100 User Manual a) If choosing a Striping, Spanning, or Mirroring/Striping array, the initial Define Array Menu screen will appear with the arrays defined. From there you may ESC to exit and return to the Main Menu of FastBuild. b) If you selected a Mirroring array for two drives, there is an additional window that appears as described in order to create the array.
  • Page 29 FastTrak100 User Manual 1. After assigning the drives to a Mirroring array, press <Ctrl-Y> keys to Save your selection. The window below will appear. Do you want the disk image to be duplicated to another? (Yes/No) Y - Create and Duplicate N - Create Only 2.
  • Page 30 1. Once you have returned to the Define Array Menu window (below), you will see the array(s) you have created. You now may use the menu to select which previously-defined array will be used as the bootable array. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Array No RAID Mode...
  • Page 31 FastTrak100 User Manual How FastTrak100 Orders Arrays During startup, the disk arrays on the FastTrak100 are recognized in this order: 1) The array set to bootable in the FastBuild Setup, and 2) the Array number (i.e. Array 0, Array 1…). This would be involved in determining which drive letters will be assigned to each disk array.

  • Page 32: Deleting An Array

    Make sure to record all array information including the array type, the disk members, and stripe block size in case you wish to undo a deletion. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Array No RAID Mode Array 1...
  • Page 33 FastTrak100 User Manual Press Ctrl-Y to Delete, others to Abort 4. After deleting the array, you should create a new array using Auto Setup or the Define Array menu from the FastBuild Main Menu.

  • Page 34: Rebuildinga Mirrored Array

    6. Replace the drive with an identical model. 7. Reboot the system and enter the FastBuild Main Menu. 8. Select the <5> Rebuild Array option. The following screen will appear. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Array No RAID Mode...
  • Page 35 FastTrak100 User Manual FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. Array No RAID Mode Array 2 Mirror Stripe Block: Not Available [ Select Drive for Rebuild ] Channel:ID Drive Model 1 : Slave QUANTUM CR8.4A [ ] Up [ ] Down 11.

  • Page 36: Viewing Controller Settings

    FastTrak100 BIOS from halting (the default) if it detects an error on boot up. You may also view the system resources (Interrupt and I/O port address) of FastTrak’s data channels. FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. [ Adapter Configuration - Options ] Halt On Error:...
  • Page 37 FastTrak100 User Manual NOTES...

  • Page 38: Installing Drivers

    2. When the “Windows 2000 Setup” window is generated, press “S” to Specify an Additional Device(s) 3. Press “O” to select “Other” and press the “Enter” key. 4. Insert the Promise Technology driver diskette into drive A: and press “Enter” key. 5. Choose “Win2000 Promise FastTrak100 (tm) Controller” from the list that appears on screen, then press the “Enter”...
  • Page 39 FastTrak100 User Manual Installing Driver in Existing Windows 2000 System WARNING: If you will be moving the boot drive containing the existing Windows 2000 operating system to a mirrored RAID 1 array on the FastTrak100 card, the FastTrak100 driver MUST be loaded to the hard drive while it is still attached to your existing hard drive controller.

  • Page 40: Microsoft Millennium

    FastTrak100 User Manual Microsoft Millennium Installing Drivers During Millennium Installation The following details the installation of the FastTrak100 drivers while installing Microsoft’s Millennium (with the FastTrak100 controller card already in place). If you’re installing the FastTrak100 drivers on a system with Millennium already installed, see “Installing Drivers with Existing Millennium System.”...
  • Page 41 FastTrak100 User Manual Installing Drivers with Existing Millennium System The following section details the installation of FastTrak100 drivers on a system that has Millennium already installed and running. If you’re installing the FastTrak100 drivers on a system during an installation of Millennium, see “Installing Drivers During Millennium Installation.”...

  • Page 42: Windows 95/98

    FastTrak100 User Manual Windows 95/98 Installing Drivers During Windows 95/98 Installation The following three sections detail the installation of the FastTrak100 drivers while installing Windows 95/98 (with the FastTrak100 controller card already in place). If you’re installing the FastTrak100 drivers on a system with Windows 95/98 already installed, see “Installing Drivers with Existing Windows 95/98”...
  • Page 43 FastTrak100 User Manual 7. In the hierarchical display under “Other Devices” is a listing for “PCI Mass Storage Controller.” Choose it and then press the “Properties” button. 8. Choose the “Driver” tab in the “Properties” window, and then press the “Update Driver”...
  • Page 44 FastTrak100 User Manual Installing Drivers with Existing Windows 95/98 The following three sections detail the installation of FastTrak100 drivers on a system that has Windows 95/98 already installed. If you’re installing the FastTrak100 drivers on a system during a Windows 95/98 installation, see “Installing Drivers During Windows 95/98 Installation”...

  • Page 45: Dos/Windows 3.1X

    FastTrak100 User Manual Confirming Driver Installation in Windows 98/95 To confirm that the driver has been properly loaded in Win 95/98, perform the following steps: 1. Choose “Settings” from the “Start” menu. 2. Choose “Control Panel,” and then double-click on the “System” icon. 3.

  • Page 46: Windows Nt4

    Additional Device(s). 3. Press “O” to select “Other” and press the “Enter” key. 4. Insert the Promise Technology FastTrak100 driver diskette into drive A: and press the “Enter” key. 5. Choose “WinNT Promise FastTrak100 (tm) Controller” from the list that appears on screen, then press the “Enter”...
  • Page 47 FastTrak100 User Manual Installing Driver with Existing Windows NT 4.0 WARNING: If you plan to move your boot drive to a mirrored RAID 1 FastTrak array, hard drives should NOT be connected to the FastTrak100 controller card before performing the following procedure. The FastTrak100 drivers must be loaded on the system hard drive (running under the existing hard drive controller) before any hard drives are connected to the FastTrak100 controller card.

  • Page 48: Using The Fastcheck™ Monitoring Utility

    FastTrak100 User Manual Using The FastCheck™ Monitoring Utility You can monitor the operating status of all arrays and drives configured on the FastTrak100 using the supplied FastCheck monitoring utility for Windows -based operating systems. FastCheck generates visual and audible messages alerting you of possible problems with the disk array or controller.

  • Page 49: Running Fastcheck

    FastTrak100 User Manual Running FastCheck As described in the Installation section, the default option for FastCheck is to load during startup of Win95/98/NT/2000. It appears minimized on the taskbar under Win 95/98/NT4.0/2000/Millennium (see below). To start FastCheck, double-click on the FastCheck icon on the taskbar (above) or you may also use the Taskbar Start/Promise/FastTrak/FastCheck menus shown below.

  • Page 50: Using Fastcheck Array Window

    FastTrak100 User Manual Using FastCheck Array Window Once FastCheck is selected, the FastCheck Monitoring Utility window will appear. The main pane has three information window tabs: Array, Controller, and Options. The user can switch screens by clicking on the tab. The Array Window is the active screen by default as shown below: The Array Window (see above) displays information about the arrays configured on your FastTrak100 through the FastBuild BIOS.
  • Page 51 FastTrak100 User Manual Status: (Functional, Critical, Offline) Functional: Means the array is providing full functionality Critical: Used only in reference to a Mirroring array (RAID 1 or RAID 0+1). A problem has been detected in one of the drives of the array and the drive has been taken “offline.”...
  • Page 52 FastTrak100 User Manual Offline: Drives that are NOT identified as “bad” may be taken offline if part of a Striping or Spanning array containing a “bad” drive. These drives do NOT need to be replaced, however. S.M.A.R.T. Status: Indicates whether attached hard drive implements Self- Monitoring Analysis &...
  • Page 53 FastTrak100 User Manual...

  • Page 54: Synchronizing An Array

    FastTrak100 User Manual Synchronizing An Array Synchronization is a periodic maintenance procedure for Mirroring (RAID 1, RAID 0+1) arrays to maintain data consistency on all mirrored drives. In operation, array synchronization compares data on the mirrored drives for any differences. If there are differences detected, data from the primary drive(s) is automatically copied to the secondary drive(s).
  • Page 55 FastTrak100 User Manual 4. Once Synchronization is confirmed, the following information screen appears. Click OK button or close the window to proceed. NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer.

  • Page 56: Rebuilding An Array

    FastTrak100 User Manual Rebuilding An Array This command effectively copies or overwrites data from an existing data drive in the array on to a blank drive. The operation will be typically used when a failed drive has been replaced with a new drive as part of a mirrored array. 1.
  • Page 57 FastTrak100 User Manual 4. Rebuild Wizard Step 2 confirms the Target or “Rebuild” disk by Array # and drive ID. 5. Click Finish button to initiate physical Rebuild, Back button to review Step 2, or Cancel button to Stop. A final confirmation window appears as below: 6.
  • Page 58 FastTrak100 User Manual 6. Once Array Rebuild has begun, users are returned to the FastCheck Monitoring window. A progress bar showing the rebuild progress in percentage will appear at the bottom of the FastCheck Monitoring window. NOTE: When a “spare” unassigned drive is present on the FastTrak100, a rebuild will automatically be performed from the remaining working drive.

  • Page 59: Using Controller Window

    FastTrak100 User Manual Using Controller Window Clicking on the Controller tab, will reveal the Controller Window. This displays physical information about the location of FastTrak100, data channels on the card, and the attached drives. Viewing Controller Card Information By left-clicking on the FastTrak controller icon, the right pane shows the following information categories for that array: IRQ: Identifies interrupt request assigned to PCI slot Bus Master Base: Shows base address in hex numbering for board’s bus...
  • Page 60 FastTrak100 User Manual Viewing IDE Channel Information Left-clicking on a given Channel icon or # in the left pane, will show the Base IO addresses of the channel in the right pane (used for troubleshooting).
  • Page 61 FastTrak100 User Manual Viewing Drive Information Left-clicking on a given Drive icon or ID in the left pane, will show similar information categories as the Array Window Drive Information in the right pane. Status (also shown under the Array Window) can be Functional, Critical, or Offline.

  • Page 62: Using Option Window

    FastTrak100 User Manual Timing: Shows selection of drive timing (directly related to burst speed) based on type of drive and cable used. Using Options Window Clicking on the Options tab reveals the Options Window. Array administrators can customize the FastCheck Monitoring Utility in four major areas: Notification, Array Synchronization Scheduling, setting Password, Desktop Appearance.
  • Page 63 FastTrak100 User Manual Selecting Notification Options This section of the Options windows allows users to select how they are notified of a system event. A System Event includes driver-initiated Rebuilds (automatic rebuild using a “hot” spare standby drive), user-initiated manual Rebuilds or manual Synchronization, and Error-Handling reporting for these processes.
  • Page 64 FastTrak100 User Manual Fix: in most cases, FastTrak100 automatically can correct errors. The method of correction varies depending on the type of error. Ignore: FastTrak100 will log the event error and continue the rebuild or synchronization process. Use this setting if you want to detect the presence of errors, but do not want to fix these errors at the time.
  • Page 65 FastTrak100 User Manual Ignore: FastTrak100 will log the event error and continue the synchronization process. (Warning: this may result in mismatched drives under RAID 1 or 0+1). Use this setting if you want to detect the presence of errors, but do not want to fix these errors at the time. The user may then decide what to do about the error(s) detected.
  • Page 66 FastTrak100 User Manual Setting PCI Bus Utilization Option NOTE: In most cases, a user does not need to change this setting since FastTrak100’s data handling rarely conflicts with another PCI device. However, certain brands of video capture cards can produce a “glitch” on play back of A/V files that may require adjusting the default setting devices (see Tips for Audio/Video Editing for more information).
  • Page 67 FastTrak100 User Manual Setting Screen Preferences This section controls how the FastCheck utility screen is displayed and sets the security password to protect the administrative settings. Start Minimized checkbox allows user to have FastCheck appear on the toolbar only on startup. Click on the icon to see the FastCheck utility screen.
  • Page 68 FastTrak100 User Manual Creating Password 1. To create a password, check the Enable Password checkbox in the Preferences section.The “Set Password” window will appear. 2. Type the password you want to use. Press the Tab key or click to retype the same password in the “Confirm New Password”...

  • Page 69: Understanding Disk Array Concepts

    FastTrak100 User Manual Understanding Disk Array Concepts About FastTrak100 Disk Array Adapter FastTrak100 is a high performance Ultra ATA/EIDE RAID controller card that features parallel data channel operation and an onboard BIOS. The two channels on the FastTrak100 support parallel operation that allows for overlapped I/O under multi-tasking operating systems and sharing the workload between multiple drives.

  • Page 70: Disk Array Terms

    FastTrak100 User Manual Disk Array Terms Disk Array Description A “disk array” is formed from a group of 2 or more disk drives which appear to the system as a single drive. The advantage of an array is to provide better throughput performance and/or data fault tolerance.

  • Page 71: About Raid Levels

    FastTrak100 User Manual About RAID Levels Striping (RAID 0) Reads and writes sectors of data interleaved between multiple drives. When any disk member fails, it affects the entire array. Performance is better than a single drive since the workload is balanced between the array members. This array type is for high performance systems.
  • Page 72 FastTrak100 User Manual Mirroring (RAID 1) Writes duplicate data on to a pair of drives while reads are performed in parallel. ATA RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate IDE channels. If one of the mirrored drives suffers a mechanical failure (e.g.
  • Page 73 FastTrak100 User Manual Striping/Mirror (RAID 0+1) A combination of both above array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives needs to be installed. With a four-drive disk array, two pairs of drives are striped.
  • Page 74 FastTrak100 User Manual Under RAID 0+1, the array maintains data integrity if any 1, 2 combination survives. Event Failed Drives Array Status A1/A2 Working B2/B1 Working A1/B2 Working B1/A2 Working A1/B1 Offline B2/A2 Offline Spanning (JBOD) A Spanning disk array (also aptly named as JBOD for “Just a Bunch of Drives”) is equal to the sum of all drives when the drives used are of different capacities.

  • Page 75: Troubleshooting & Tips

    FastTrak100 User Manual Troubleshooting & Tips This section is used to assist with troubleshooting conflicts and FastTrak100 installation problems. Also refer to the “README.TXT” file on the FastTrak100 driver and utility diskette for more recent information as well as the PromiseOnline services listed in Appendix A.

  • Page 76: System Cmos Issues

    FastTrak100 User Manual Intermittent data problems Do not exceed the 100Mhz PCI Bus speed. Pentiums set to higher than default settings or AMD K6 and Cyrix CPUs can exceed these limitations and cause intermittent boot and data problems. System CMOS Issues Set Mainboard CMOS Boot sequence to boot to FastTrak100 On some Mainboard BIOS, it is necessary to set the Boot sequence to “SCSI, A:, C:”...
  • Page 77 FastTrak100 User Manual Possible Master/Slave problems Master/slave problems may exist between two ATA or IDE drives of different brands attached to a single cable. For both compatibility and better performance, choose drives of the same model/brand and install them on separate cables. Refer to the Drive Setup by Connector chart (see page 7) for more recommended drive placements.
  • Page 78 FastTrak100 User Manual 10. After rebooting, use FastBuild to re-create the array. For mirrored arrays, rebuild the mirrored array. For striped arrays, use FDISK and FORMAT after setting up the array. Array Constantly Goes Into Critical or Offline Mode During Reboot (see “Unable to Partition or Format array”...
  • Page 79 FastTrak100 User Manual errors, but do not want to fix these errors at the time. You may then decide what to do about the error(s) detected. ECC Error Reported on Synchronize The following screen will appear if a data error is detected on either source or target drive during Synchronize if you have set the On Errors setting to “Interactive”...

  • Page 80: Operating System-Related Errors

    FastTrak100 User Manual Operating System-Related Errors Different drive lettering under Windows NT This may happen when using a SCSI card in addition to the Promise card. Windows NT does not necessarily load the driver for the boot device controller first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc.
  • Page 81 FastTrak100 User Manual “No Hard Drives Found” Message Appears During CD-ROM Install of Windows NT or Windows 2000 The "F6" key was not p ressed at the appropriate time. Reboot the system, and press the "F6" key when the message "Setup is inspecting your computer's hardware configuration…"...
  • Page 82 64. This larger block size is recommended for the data streaming requirements of A/V editing. You may select an even larger block size in manual mode (see page 22). FastBuild (tm) Utility 1.xx (c) 1995-2000 Promise Technology, Inc. [ Auto Setup Options Menu ] Optimize Array for:...
  • Page 83 FastTrak100 User Manual Change Setting of PCI Bus Utilization Certain brands of video capture cards can produce a “glitch” on play back of .AVI files. A setting of “Less” for PCI Bus utilization reduces the time which FastTrak100 occupies on the PCI bus and frees that time for use by other PCI devices and will remove the “glitch”...
  • Page 84 FastTrak100 User Manual NOTES...

  • Page 85: Frequently Asked Questions

    FastTrak100 User Manual Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a FastTrak100 array? A: You can use any IDE/EIDE hard drive(s) to create arrays on the FastTrak100. You should use matching drives for multiple-drive arrays to maximize capacity usage as well as performance.
  • Page 86 FastTrak100 User Manual Q: How does the FastTrak100 RAID controller provide storage and/or data protection with their arrays? A: FastTrak100 implements three different types of RAID levels as follows: RAID 0 (stripe) For capacity -- The FastTrak100 array will be as big as the smallest HDD in the array times however many HDDs are in the array.

  • Page 87: Drive Issues

    FastTrak100 User Manual Drive Issues Q: Can I add a drive to a FastTrak100 RAID array via hot-swap and dynamically adjust the array size/configuration? A: No. The FastTrak100 system does not support dynamically adjustable RAID size/configurations. Q: Do the HDDs on the FastTrak100 have to be the same size? A: The HDDs that you use with the FastTrak100 do not have to be the same size.

  • Page 88: Installation Issues

    FastTrak100 User Manual Q: What system BIOS CMOS settings do I use for the drives on the FastTrak100 controller? A: None. The drives on the FastTrak100 controller are supported by the FastTrak100 BIOS and/or an O/S drivers, not by your system BIOS. Q: How do I partition/format my FastTrak100 RAID array? A: The FastTrak100 “fools”...

  • Page 89: Post-Installation

    FastTrak100 User Manual on the PCI slots so that the boot device is in the highest priority slot number (see previous question). If you do not require the FastTrak100 BIOS to boot from an array and it is only to be used through a driver under the O/S. The FastTrak100 BIOS cannot be disabled.
  • Page 90 FastTrak100 User Manual NOTES...

  • Page 91: Contacting Promise Support

    If you wish to write us for support: Appendix A http://www.promise.com (tech documents, drivers, utilities, etc.) support@promise.com (408) 452-9163 Attention: Technical Support (408) 452-1180 8:30 -5:00pm M-F Pacific Standard Time Promise Technology, Inc. Attn: Technical Support 1460 Koll Circle, Suite A San Jose, CA 95112 USA...
  • Page 92 +31 (0) 40 256 94 63 Attention: Technical Support +31 (0) 40 256 94 61 8:30 -5:00pm The Netherlands Time Promise Technology Europe B.V. Attn: Technical Support 1European Buisness Centre, Unit 1.25 Luchthavenweg 81 5657 EA Eindhoven, The Netherlands support@promise.com.tw...

  • Page 93: Limited Warranty

    Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two(2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
  • Page 94 Appendix B Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been...

  • Page 95: Returning Product For Repair

    (Return Merchandise Authorization) number. Return only the specific product covered by the warranty ( d o not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______...
  • Page 96 Appendix C Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
  • Page 97 Alarms Setting, 54, 55 APM Usage, 77 Arrays "Hot" Spare, 64 Concepts, 61 Creating multiple, 18 Critical, 15, 43 Defining, 20 Definitions, 62 Deleting, 26 Drive members, 62 Drive status, 44 Dual Redundancy, 65 Functional, 15, 43 Mirroring, 63 Creating w/ existing drive, 22 Creating w/ new drives, 22 Monitoring, 41 Offline, 15, 43...
  • Page 98 PCI Bus speed, 77 QEMM Stealth, 81 Reserved Sectors, 61 System resources, 77 INDEX Troubleshooting Can't form array, 67 CMOS Booting, 67 Co-exist with IDE, 67 Critical error on boot, 68 Drive failure, 67 Intermittent data problems, 68 IRQ resources, 67 Master/Slave issues, 67 No appearance of driver in Win95/98, PCI IRQ resources, 67...
  • Page 99 INDEX P/N: C6101F100000000-1...

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