Factory Restore; How To Contact Technical Support - Polycom QDX 6000 System Administrator's Manual

Factory Restore

How to Contact Technical Support

The restore button is on the front of the Polycom QDX 6000 system, as shown
in the following figure.
If the Polycom QDX 6000 system will not start up or develops serious
problems after a software update, you can use the restore button to restart the
system with its original factory software. This operation completely erases the
system's flash memory and reinstalls the original factory software.
The following items are not saved:
• Software updates
• All system settings
• Directory entries
• CDR data and logs
To reset the system to its original factory software using the restore button:
1. While the system is powered off, press and hold the restore button.
2. While holding the restore button, press the power button once.
3. Keep holding the restore button for 5 more seconds, then release it.
During the factory restore process, the system displays the Polycom startup
screen on component monitors. Other types of monitors will be blank. Do not
power off the system during the factory restore process. The system restarts
automatically when the process is complete.
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact your Polycom distributor
or Polycom Technical Support.
Troubleshooting
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