Data Collection Using Bcu Commands And Hcm; Support Save - Dell Brocade Adapters Troubleshooting Manual

Data collection using BCU commands and HCM

You can collect a variety of information on installed Brocade adapters, such as firmware version
installed, operational status, port speed, WWN, PCI data, configuration data, flash status, and
other details for troubleshooting using BCU commands, HCM menu options, Management
applications, such as Network Advisor, and host operating system commands.
NOTE
For Windows systems only, launch BCU and display the BCU command prompt through the BCU
desktop shortcut. Launching BCU using other methods is not recommended and may result in
display of inconsistent information.

Support Save

The Support Save feature is an important tool for collecting debug information from the driver,
internal libraries, and firmware. You can save this information to the local file system and send to
support personnel for further investigation. Use one of the following options to launch this feature:
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Launching Support Save through BCU, HCM, and during a port crash event collects the following
information:
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Brocade Adapters Troubleshooting Guide
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For HCM, launch Support Save through the Tools menu.
For management applications, such as Network Advisor, use the Technical SupportSave dialog
box.
For BCU on Windows systems, launch BCU using the Brocade BCU desktop shortcut and enter
bfa_supportsave at the BCU command prompt (BCU>).
For BCU on non-Windows systems, enter bfa_supportsave at your operating system prompt
(direct mode) or at the BCU> command prompt using the BCU shell mode. For details on using
BCU commands, refer to the Brocade Adapters Administrator's Guide.
Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you can
collect bfa_supportsave output if you do not have root access, do not have access to file
transfer methods such as FTP and SCP, or do not have access to the Host Connectivity
Manager (HCM).
A bfa_supportsave collection can also occur automatically for a port crash event.
Adapter model and serial number
Adapter firmware version
Host model and hardware revision
All support information
Adapter configuration data
All operating system and adapter information needed to diagnose field issues
Information about all adapters in the system
Firmware and driver traces
Syslog message logs
Windows System Event log .evt file
HCM-related engineering logs
Events

Data collection using BCU commands and HCM

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