Dell Brocade Adapters Troubleshooting Manual page 6

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General adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Adapter not reported under server's PCI subsystem. . . . . . . . . . 9
No adapters reported though BCU adapter --list command . . . 10
Port link is not active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Device drivers not loading for all adapter instances . . . . . . . . . 11
Installer program does not autorun . . . . . . . . . . . . . . . . . . . . . . 12
Host system freezes or crashes . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operating system errors (blue screen) . . . . . . . . . . . . . . . . . . . . 13
Driver event messages appearing in host system log files . . . . 13
BCU version mismatch warning . . . . . . . . . . . . . . . . . . . . . . . . . 14
Errors or problems when entering BCU commands . . . . . . . . . 14
bcu pcifn --list and vhba --query commands return errors . . . . 14
I/O data traffic issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Support Save file is too large (Windows only) . . . . . . . . . . . . . . 15
Host system running Microsoft Windows fails to hibernate . . . 16
Driver incompatible with CNA drivers . . . . . . . . . . . . . . . . . . . . . 16
Brocade BCU desktop shortcut missing (Windows only). . . . . . 16
Driver installation fails and system cannot be booted . . . . . . . 17
Cannot remove Linux driver with uninstaller application or
scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing Ethernet (network) drivers causes error . . . . . . . . . . 17
Files needed for bfad.sys message appears . . . . . . . . . . . . . . . 18
Cannot roll back driver on all adapter instances using Device
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Device drivers not loading due to lack of MSI-X interrupt
vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Driver installation fails on ESX systems . . . . . . . . . . . . . . . . . . . 19
Errors when using GUI-based software installer . . . . . . . . . . . . 19
Errors when installing brocade_driver_linux_<versions>.tar.gz
package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
UEFI boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
BIOS boot problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Fabric Adapter problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
VLANs and teams persist after changing port to HBA mode . . 27
HCM not discovering all Ethernet ports for vNICs . . . . . . . . . . . 28
HBA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
No adapters found on local host" message in HCM . . . . . . . . . 28
Quality of Service performance issues. . . . . . . . . . . . . . . . . . . . 28
Quality of Service not functioning. . . . . . . . . . . . . . . . . . . . . . . . 29
Trunking problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Unable to create more than 126 Virtual (NPIV) ports for
adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cannot manage CNAs after attempting upgrade to 3.0
drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VMQs not created for virtual network adapter instances . . . . . 31
Brocade Adapters Troubleshooting Guide
53-1002145-01