Other Industry Resources; Providing Details For Support - Dell Brocade Adapters Troubleshooting Manual

Blade servers and blade system enclosure components
Brocade mezzanine and expansion card adapters are compatible with blade servers, switch
modules, interconnect modules, I/O modules, and other components that install in supported
blade system enclosures. For compatibility information, visit the compatible blade server and blade
system enclosure manufacturer's website. Also refer to the Hardware Compatibility section in
Chapter 1 of the Brocade Adapters Installation and Reference Manual.
SAN information
White papers, online demonstrations, and data sheets are available through the Brocade website
at:
For additional Brocade documentation, visit the Brocade website:

Other industry resources

For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:

Providing details for support

Contact your Brocade FCoE CNA support supplier for hardware, firmware, and software support,
including product repairs and part ordering. Provide the following information:
1. General information:
Brocade Adapters Troubleshooting Guide
53-1002145-01
http://www.brocade.com/products-solutions/products/index.page
http://www.brocade.com
http://www.t11.org
http://www.fibrechannel.org
•
Brocade adapter model number.
•
Host operating system version.
•
Software name and software version, if applicable.
•
syslog message logs
•
bfa_supportsave output.
To expedite your support call, use the bfa_supportsave feature to collect debug
information from the driver, internal libraries, and firmware. You can save valuable
information to your local file system and send it to support personnel for further
investigation. For details on using this feature, refer to
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions.
•
Description of any troubleshooting steps already performed and the results.
"Support Save" on page 61.
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