Dell Brocade Adapters Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Switch
  5. Brocade Adapters
  6. Troubleshooting manual
Dell Brocade Adapters Troubleshooting Manual

Dell Brocade Adapters Troubleshooting Manual

Brocade adapters troubleshooting guide
Hide thumbs Also See for Brocade Adapters:
Table of Contents

Advertisement

Quick Links

See also: Reference and Installation Manual
53-1002145-01
®
5 August 2011
Brocade Adapters

Troubleshooting Guide

Supporting CNA models 1741, 1020, 1010, 1007
Supporting HBA models 825, 815, 804, 425, 415
Supporting Fabric Adapter model 1860

Advertisement

Table of Contents
loading

Related Manuals for Dell Brocade Adapters

Summary of Contents for Dell Brocade Adapters

  • Page 1: Troubleshooting Guide

    53-1002145-01 ® 5 August 2011 Brocade Adapters Troubleshooting Guide Supporting CNA models 1741, 1020, 1010, 1007 Supporting HBA models 825, 815, 804, 425, 415 Supporting Fabric Adapter model 1860...
  • Page 2 Fax: +41 22 799 5641 E-mail: emea-info@brocade.com Document History Title Publication number Summary of changes Date Brocade Adapters Troubleshooting Guide 53-1001253-01 New document June 2009 Brocade Adapters Troubleshooting Guide 53-1001253-02 New document September 2009 Brocade Adapters Troubleshooting Guide 53-1001253-03 Updates for Release 2.2...
  • Page 3 Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 4 Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 5: Table Of Contents

    How to use this chapter ........5 Brocade Adapters Troubleshooting Guide...
  • Page 6 ..........31 VMQs not created for virtual network adapter instances ..31 Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 7 Confirming driver package installation in VMware systems . . . 54 Troubleshooting mezzanine card problems....55 Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 8 VLAN statistics for a team (CNA and NIC) ....88 VLAN statistics for a port (CNA and NIC) ....89 viii Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 9 Determining target rate limiting settings through BCU ..107 Determining settings through HCM .....108 Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 10 Adapter driver event messages ......122 Appendix B HCM and Installer Message Reference Index Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 11: About This Document

    Appendix B, “HCM and Installer Message Reference” lists all error messages that may display during operation of HCM and the Brocade Adapter Software Installer application. Causes of each message and actions to perform to resolve problems are also included. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 12: Supported Adapter Hardware And Software

    NOTE This publication is a companion guide to be used with the Brocade Adapters Administrator’s Guide. That publication provides detailed information on adapter monitoring and diagnostic tools in the HCM and the BCU. Supported adapter hardware and software This section provides an overview of Brocade adapter supported hardware and software.

  • Page 13: Hbas

    Although you can install an 8 Gbps SFP+ into a Brocade 415 or 425 HBA, only 4 Gbps maximum port speed is possible. Fabric OS and switch support Brocade adapters support Brocade Fabric OS and switches. Fabric Adapters • Ports on Fabric Adapters configured in CNA mode can connect to Fibre Channel SANs and Ethernet data networks through a compatible FCoE switch.

  • Page 14: Host Operating System Support

    Windows 2003 R2/SP2 (x86 and x64) • Windows Server 2008 (Longhorn) (x86 and x64) • Windows Server 2008 R2/SP1 (x64) • Microsoft Hyper V for Windows 2008 x86, x64 • Windows 7 (x86 and x64) Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 15: Fcoe Support

    Oracle Enterprise Linux (OEL) 5.6, 6.0 (x86 and x64) Ethernet support The following lists operating systems that support Ethernet operation for Brocade CNAs and Fabric Adaptor ports configured in CNA or NIC modes: • Windows Server 2008 (x86 and x64) Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 16: Hypervisor Support

    VMware. Network drivers are not supported on IA-64 systems. • Oracle Enterprise Linux (OEL) 5.6, 6.0 (x86 and x64) Hypervisor support The following lists operating systems that support hypervisor operation for Brocade adapters: • Windows Server 2008 Hyper-V (x64) •...

  • Page 17: What's New In This Document

    This document adds details on adapter release 3.0 and the Brocade 1860 Fabric Adapter. For further information about new features not covered in this document and documentation updates, refer to the release notes for your adapter software version. Brocade Adapters Troubleshooting Guide xvii 53-1002145-01...

  • Page 18: Document Conventions

    BCU interface, but does not describe the commands in detail. For complete descriptions of all commands, including syntax, operand description, and sample output, see the Fabric OS Command Reference and Brocade Adapters Administrator’s Guide. xviii Brocade Adapters Troubleshooting Guide...

  • Page 19: Notes, Cautions, And Warnings

    Windows, Windows Server 2003, Windows Server 2008, Vista, XP, PE for Windows, Hyper V for Windows, Windows Automated Installation Kit (WAIK), and Windows 7. Oracle Corporation Solaris Red Hat Inc. Red Hat Enterprise Linux (RHEL) Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 20: Additional Information

    For adapter resources, such as product information, software, firmware, and documentation, visit www.brocade.com/adapters. the adapters website at For additional information on Brocade adapters, refer to the following publications: • The Brocade Quick Installation Guide (provided with your adapter model). •...

  • Page 21: Other Industry Resources

    For compatibility information, visit the compatible blade server and blade system enclosure manufacturer’s website. Also refer to the Hardware Compatibility section in Chapter 1 of the Brocade Adapters Installation and Reference Manual. SAN information White papers, online demonstrations, and data sheets are available through the Brocade website http://www.brocade.com/products-solutions/products/index.page...
  • Page 22 Select the appropriate adapter port from the initial configuration utility screen, then select Adapter Settings to display the WWNN and PWWN for the port. For details, refer to the Boot Code chapter in the Brocade Adapters Installation and Reference Manual. •...

  • Page 23: Document Feedback

    Lists all the physical ports on the adapter along with their Ethernet and FCoE MAC addresses. NOTE For details on using HCM and BCU commands, refer to the Brocade Adapters Administrator’s Guide. Document feedback Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and completeness of this document.
  • Page 24 Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 25: Introduction To Troubleshooting

    “Verifying Fibre Channel and DCB links (stand-up adapters)” on page 50. • “Adapter driver installation verification” on page 51. • “Troubleshooting mezzanine card problems” on page 55. • “Additional references for isolating problems” on page 56 Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 26 Chapter 1 of the Adapters Installation and Reference Manual for details on driver packages and operating system support. Also download the latest release notes from the Brocade adapters website using the following steps: a. Go to the adapters website at www.brocade.com/adapters.

  • Page 27: Gathering Problem Information

    SAN environment, including an inventory of devices, switches, firmware versions, and SAN fabrics, historical performance data, zoning and switch configurations, and other data. Click the Services & Support tab on www.brocade.com for more information on these products. • Run appropriate diagnostic tools for storage targets. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 28 Record the time and frequency of symptoms and the period of time symptoms have been observed. • Determine if unexpected behavior is intermittent or always present. • List steps that have been taken to troubleshoot the problem, including changes attempted to isolate the problem. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 29: Isolating Problems

    Isolate adapter problems Problem Category OS Specific “Adapter not reported under server’s PCI subsystem” “General adapter problems” “No adapters reported though BCU adapter --list “General adapter problems” command” “Port link is not active” “General adapter problems” Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 30 “General adapter problems” “UEFI boot problems” “Boot devices not available in host’s Boot Manager menu” “General adapter problems” “UEFI boot problems” “Driver and operating system installation failure on boot “General adapter problems” LUN” “UEFI boot problems” Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 31 “Cannot manage CNAs after attempting upgrade to 3.0 “CNA problems” Windows drivers” 2003 “VMQs not created for virtual network adapter instances” “CNA problems” Windows 2008 “Ethernet loopback test problems” “Network interface problems (CNA or NIC)” Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 32 “Adapter is not showing in the fabric” “FCoE and Fibre Channel problems” “Virtual devices not listed in name server” “FCoE and Fibre Channel problems” “Adapter not registering with the name server or cannot “FCoE and Fibre Channel access storage” problems” Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 33: General Adapter Problems

    Action: Examine your system BIOS settings to make sure the slot has not been disabled (Refer to your system's Administration Guide for details on BIOS settings). 2. Possible Cause: Card not seated in host system connector properly. Action: Reseat the adapter. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 34: No Adapters Reported Though Bcu Adapter --List Command

    Action: Execute either the Fabric OS switchShow or portShow commands on the attached switch to ensure that the switch or individual port is not disabled or offline. Use appropriate switch commands to enable the port. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 35: Device Drivers Not Loading For All Adapter Instances

    Action: If link does not recover and BCU port --list command shows fcoe and eth state is link down, download the latest driver package, and then remove and reinstall the package using instructions in the “Software Installation” chapter of the Brocade Adapters Installation and Reference Manual. To download the driver package, perform the following steps: a.

  • Page 36: Installer Program Does Not Autorun

    ISO file containing all supported software installation packages, refer to the following descriptions of possible causes and recommended actions to help resolve the problem. NOTE This ISO file can be downloaded from the Brocade adapters website at www.brocade.com/adapters Possible Cause: Autorun is not enabled on your system.

  • Page 37: Operating System Errors (Blue Screen)

    NOTE Observe the LEDs on adapter ports (stand-up adapters only). Illuminated LEDs indicate connection, link activity, and connection speed negotiated with the attached device. For the meaning of LED operation, refer to the Brocade Adapters Installation and Reference Manual. •...

  • Page 38: Bcu Version Mismatch Warning

    Action: Remove the driver package, then reinstall. Refer to the “Software Installation” chapter in the Brocade Adapters Installation and Reference Manual. NOTE Make sure that the server does not reboot before reinstalling the driver. This will corrupt the installation because, without the driver, the boot LUN cannot be located.

  • Page 39: I/O Data Traffic Issues

    The Support Save file is getting too large (it may be larger than 1 Gb). Possible Cause: The hbaagent.log file may be exceeding its maximum size. Action: Delete the larger files, especially hbaAgent.log if it exceeds 10 Mb, in the following location, and then run Support Save again Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 40: Host System Running Microsoft Windows Fails To Hibernate

    1. Go to the C:\Program Files\Brocade\Adapter\driver\util directory. NOTE This is the location of the BCU executable (bcu.exe) if it is installed and the default location was selected during installation. 2. Right-click bcu.exe and select Send to Desktop. to create a shortcut. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 41: Driver Installation Fails And System Cannot Be Booted

    The install log displays the following intermediate error message. Error = 6, Failed to unistalled device instance ID..• The adapters disappear from the Device Manager as network devices. Possible Cause: Normal behavior for Windows systems. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 42: Files Needed For Bfad.sys Message Appears

    Possible Cause: A “Files needed for bfad.sys” message will occur if you perform the following sequence of steps. 1. Install the driver using the driver installer program (brocade_installer.bat) or Brocade Adapters Software Installer (GUI or command-based application). 2. Uninstall the Brocade adapter using Windows Device Manager.

  • Page 43: Driver Installation Fails On Esx Systems

    Errors occur when launching the GUI-based Brocade Adapter Software Installer, such as InvocationTargetException errors Possible Cause: Your system may not be able to run a GUI-based application. Action: Use the Software Installer commands detailed in the Brocade Adapters Installation and Reference Manual. Errors when installing brocade_driver_linux_<versions>.tar.gz package If errors occur when installing the no architecture (noarch) brocade_driver_linux_<versions>.tar.gz...

  • Page 44: Uefi Boot Problems

    If the host system where the adapter is installed does not boot from the remote boot LUN, refer to the following descriptions of possible causes and recommended actions to help resolve the problem. Possible Cause: Boot over SAN is not configured correctly. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 45 3. Possible Cause: The adapter is not compatible with the host operating system or connected storage systems. Action: Verify compatibility by reviewing the interoperability matrixes on the Brocade adapters website at www.brocade.com/adapters. 4. Possible Cause: No Fibre Channel attached drives are available from the attached Fibre Channel switch.
  • Page 46 For example, if the brocade_adapter_rhel53_x86_64 DUD is used during RHEL 5.3 x86 installation, installation will fail. Action: Download the appropriate DUD for your host platform from the Brocade adapters website using the following steps. 1. Go to the adapters website at www.brocade.com/adapters.

  • Page 47: Bios Boot Problems

    For example, if the brocade_adapter_rhel53_x86_64 DUD is used during RHEL 5.3 x86 installation, installation will fail. Action: Verify the DUD for your system using information in Chapter 1 of the Brocade Adapters Installation and Reference Manual. Using the correct DUD, reinstall appropriate drivers and the operating system as necessary.
  • Page 48 Configuration menu. Possible Cause: The adapter might not be loaded with the latest adapter boot image (bfa_boot_fw). Download the latest boot code image for installed Brocade adapters from the Brocade adapters website using the following steps. 1. Go to the adapters website at www.brocade.com/adapters.

  • Page 49: Configuration Menu

    Action: Change the Boot LUN setting on the Adapters Settings screen to Flash Values. Refer to the Boot Code chapter in the Brocade Adapters Installation and Reference Manual for details. 2. Possible Cause: In HCM, the boot option is set to Auto Discovered from Fabric or First Visible LUN in the Boot over SAN dialog box.
  • Page 50 Action: If you want to boot over SAN through a CNA or Fabric Adapter port configured in CNA mode, disable BIOS on all installed HBAs. To disable BIOS, use BCU commands, the BIOS configuration utility, or HCM. Refer to the “Boot Code” chapter in the Brocade Adapters Installation and Reference Manual for instructions.

  • Page 51: Fabric Adapter Problems

    3. Link did not come up. Action: Bring up the host system either using the Brocade live DVD or boot from local disk. Action: Download the latest boot code image for installed Brocade adapters from the Brocade adapters website using the following steps.

  • Page 52: Hcm Not Discovering All Ethernet Ports For Vnics

    Windows systems” on page 52. If driver is not installed, use instructions in the Brocade Adapters Installation and Reference Manual to install it. Quality of Service performance issues If enabling Quality of Service (QoS) is causing poor performance or QoS does not appear to be functioning, refer to the following descriptions of possible causes and recommended actions to help resolve the problem.

  • Page 53: Quality Of Service Not Functioning

    Action: Connect both adapter ports to the same port group on the switch. 2. Possible Cause: Only one adapter port is connected to the switch. The other port is down or not connected. Action: Make sure other port is enabled and connected to switch. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 54: Adapter

    Trunked port disables on the switch One of the trunked ports gets persistently disabled on the switch. Possible cause: Trunking is not enabled and configured on the adapter. Action: Enable trunking on the adapter. Follow procedures in the Brocade Adapters Administrator’s Guide. Cannot disable trunking Cannot disable trunking.

  • Page 55: Cna Problems

    1. Try changing the jumbo packet size to a smaller value or configure less receive buffers. 2. Create a sub-key "TenGigVmqEnabled" under the registry hive HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VMSMP\Parameters on the management operation system. NOTE Note that VMQ support is only available on systems running windows Server 2008 R2. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 56: Network Interface Problems (Cna Or Nic)

    5. Symptom: The loopback test returns “Missing frame check and replace SFP/cable” (stand up cards only). Possible Cause: The loopback cable was pulled during the test and the test is run in external mode (not serdes mode). Action: Restart the test with the cable connected. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 57: Ethernet Link Ports Or Lom Not Coming Up On Reboot In Linux

    1. Possible Cause: The IP address was set with the ifconfig command and the adapter is enabled in DHCP (Dynamic Hardware Configuration Protocol) mode. Action: Configure IP address using system GUI-based networking tools. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 58: Network Stack Runs Out Of Heap

    Pings generated between servers are failing or there is no response from ping. 1. Possible Cause: Ethernet interface on either server is in the following states: • Administratively down. Running the Linux or VMware ifconfig command shows that the UP flag is not set. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 59: Receive-Side Scaling Disables Unexpectedly

    Action: Verify MTU size on your system and increase size if necessary. Note that MTU size set on adapter must not be more than MTU size set on attached FCoE switch. To set MTU size on the adapter, refer to the “Adapter Configuration” Chapter in the Brocade Adapters Installation and Reference Manual.

  • Page 60: Applications Using Tdi Driver Stop Responding

    Note that you can still create teams even though these conflicts exist. However to avoid conflicts, make sure the following parameters match for all ports added to a team: • Receive side scaling • Offload parameters • Port VLAN ID (PVID) • MTU size • Link speed Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 61: Vlan Creation And Operation Problems

    • If you want to configure multiple VLANs, disable the port VLAN created in Device Manager (set to 0 value), then configure VLANs using HCM or BCU. Refer to the Brocade Adapters Administrator’s Guide for instructions. 1. Symptom: When using BCU commands or HCM, to create VLANs, the initial VLAN fails with an error message.

  • Page 62: Teaming Or Vlan Operations Through Hcm Fail

    Action: Enable NoInteractRiveServices in the Windows 2003 registry. Use the following steps. 1. Run the regedit command. 2. Select NoInteractiveServices and set the value to 0. NoInteractiveServices is located in the following hierarchy in HKEY_LOCAL_MACHINE. SYSTEM\Current\ControlSet\Control\Windows Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 63: Poor Network Performance

    Action: Checksum offloads should be enabled by default. If not, refer to the “Adapter Configuration” appendix in the Brocade Adapters Installation and Reference Manual. 2. Symptom: Dynamic interrupt moderation is disabled. Action: For Windows, verify if interrupt moderation is enabled using the Advanced tab on the Network Adapters >...
  • Page 64 Intermediate driver. • Reboot the server. • Assign an IP address to the physical adapter and ping some peer in the network. If this works, then the user can assume that the system has recovered Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 65: Fcoe And Fibre Channel Problems

    Possible Cause: There is a problem in the fabric or a protocol issue between the adapter and a fabric. Action: Check the fabric statistics. Refer to “Fabric statistics” on page 76 for methods to display fabric statistics for the adapter. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 66: Virtual Devices Not Listed In Name Server

    Check for increasing name server “get all port ID response” (NS GID_FT rsp), rejects (NS_GID FT rejects), or unknown responses (NS_GID FT unknown rsp). This indicates that the adapter has a problem querying the name server for available storage. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 67: Fcoe Link Is Down

    8. Possible Cause: For IBM blade systems, the BladeCenter Open Fabric Manager (BOFM) support in adapter option ROM expects non-zero values for PWWN and NWWN for the FCoE port. If any values are zero, the link will not come up and port status will display Linkdown. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 68: I/O Problem On Connected Fcoe Device

    Action: Execute the port --query <port_id> BCU command and ensure fcpim MPIO mode is enabled (which implies zero Path TOV values) or that fcpim MPIO mode is disabled with the expected “Path TOV” settings (default is 30 seconds). Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 69: Disk I/O Requests Cause Low Throughput And High Latency On

    Also check for the error reason code for the DCB link failure. The reason code will tell you why the DCB is not enabled or active. Change or fix the DCB configuration at the switch appropriately based on the displayed error reason code. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 70: Hcm And Hcm Agent Problems

    The HCM Agent is not listening on the expected port. • Communication between the client and agent is blocked by a firewall preventing access to the port (usually only a consideration for remote HCM management). Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 71 NOTE You can change the default communication port (34568) for the agent using procedures in the “Software Installation” chapter in the Brocade Adapters Installation and Reference Manual under “HCM Agent Operations.” If HCM is still unable to connect to the HCM Agent after using the preceding steps, collect the following data and send to your Support representative for analysis: •...
  • Page 72 NOTE You can change the default communication port (34568) for the agent using procedures in the Brocade Adapters Installation and Reference Manual. Refer to the section on modifying HCM Agent operation. d. If the HCM Agent is running and listening on port 34568 and there are no firewall issues...

  • Page 73: Hcm Agent Service Cannot Start

    Action: Use one of the following methods to remove HCM from the host system: Method 1 1. Enter the following at the command prompt: Javaws -viewer The Java Cache Viewer screen displays. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 74: Time On Hcm Screens Does Not Match System Time

    SFP may be installed. For details on adapter LED operation, refer to the “LED Operation” section for your adapter in the Brocade Adapters Installation and Reference Manual. If LEDs do not illuminate to indicate an active link, use...

  • Page 75: Adapter Driver Installation Verification

    Determine if problems may exist because of these factors by reviewing your installation with information in the Brocade Adapters Installation and Reference Manual listed in Table...

  • Page 76: Confirming Driver Package Installation With Hcm

    Adapter driver packages from Brocade contain the current driver, firmware, and HCM Agent for specific operating systems. Make sure that the correct package is installed for your operating system. Refer to the Product Overview chapter in the Brocade Adapters Installation and Reference Manual.

  • Page 77: Confirming Driver Package Installation In Linux Systems

    If bna appears in the list, the network driver is loaded to the system. • # dmesg This command prints kernel boot messages. Entries for bfa (storage driver) and bna (network driver) should display to indicate driver activity if the hardware and driver are installed successfully. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 78: Confirming Driver Package Installation In Solaris Systems

    This lists installed driver names, R/O and R/W addresses, and whether the ID is loaded. For storage drivers, verify that an entry for bfa exists and that the ID loaded. For network drivers, verify that an entry for bna exists and that the ID loaded. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 79: Troubleshooting Mezzanine Card Problems

    Refer to the documentation for your blade system enclosure for help. • You are using the latest device drivers, firmware, and BIOS for the blade server and other components in the blade system enclosure that support adapter operation. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 80: Additional References For Isolating Problems

    Fabric OS Troubleshooting and Diagnostic Guide. Provides help with isolating problems in other Brocade SAN components. • Your host’s operating system documentation and help system. Provides details on commands for gathering information and isolating problems. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 81: In This Chapter

    Adapter queries ..........111 Brocade Adapters Troubleshooting Guide...

  • Page 82: For Detailed Information

    When problems occur requiring support assistance, provide a detailed description of the problem, as well as output collected from the following HCM and BCU tools: • Support Save • Diagnostics • Port logs • Port statistics and properties • Adapter properties • Host operating system error logs Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 83: Data Collection Using Host System Commands

    Right-click storage general driver esxcfg-module. controller or network • information. adapter instances, For network driver • Use ethtool select Properties, then information, use options to query select Driver tab. esxcfg-nics. network driver information and settings. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 84 Ethernet statistics ethtool -S netstat ethtool -S <interface_name> <interface_name> Ethernet link status ethtool netstat esxcfg-nics -l interface_name> Solaris does not support Brocade 804 and 1007 adapters so Solaris commands do not apply to these adapters. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 85: Data Collection Using Bcu Commands And Hcm

    Data collection using BCU commands and HCM Data collection using BCU commands and HCM You can collect a variety of information on installed Brocade adapters, such as firmware version installed, operational status, port speed, WWN, PCI data, configuration data, flash status, and other details for troubleshooting using BCU commands, HCM menu options, Management applications, such as Network Advisor, and host operating system commands.
  • Page 86 To unload and load the network (BFA) driver with IOC auto-recovery disabled, use the following commands. esxcfg-module -u bfa esxcfg-module bfa bfad_ioc_auto_recover=0 To disable IOC auto-recovery for the BFA driver across reboots, use the following command. esxcfg-module -s "ioc_auto_recover=0" bfa Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 87 Select Tool > Backup to backup data and configuration files manually. Support data is collected to a file in your system’s tmp directory by default. For more information and additional options for using this feature, refer to the Brocade Adapters Administrator’s Guide. Initiating Support Save through Management applications To capture technical support and event information for installed adapters in Management applications, such as Network Advisor, complete the following steps.
  • Page 88 Messages display as the system gathers information. When complete, an output file and directory display. The directory name specifies the date when the file was saved. For more information and additional options for using this feature, refer to the Brocade Adapters Administrator’s Guide.

  • Page 89: Using Bcu Commands

    To list all the commands and subcommands, type the following command: bcu --help To check the CLI and Driver version number, type the following command: bcu --version For complete details on BCU commands, refer to the Brocade Adapters Administrator’s Guide. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 90: Data Collection Using Fabric Os Commands

    Use this command without parameters to display all zone configuration information (both defined and enabled). • portErrShow Use this command to display an error summary for all switch ports. • portLogShow Use this command to display the port log for ports on a switch. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 91: Adapter Event Messages

    HCM master log, however messages may contain the following information: • Message ID • Description • Severity level • Event category • Cause of event • Recommended action Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 92 Adapter - events relating to the adapter • Physical port • L_Port - logical port • R_Port - remote initiator or target port • ITNIM - initiator target nexus • Audits • IOC - I/O controller • Ethernet port Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 93: Logs

    Syslog option on the HCM Configure menu. These events will display in the operating system logs for systems such as Solaris and Linux. For procedures to configure syslog destinations, refer to the Brocade Adapters Administrator’s Guide. Brocade Adapters Troubleshooting Guide...

  • Page 94: Hcm Logs

    IOC - Events pertaining to the I/O controller. ITNIM - Events pertaining to an initiator-target nexus. VLAN - Events pertaining to a virtual LAN. TEAM - Events pertaining to a team (link aggregation group). • Subcategory of main category. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 95: Logging Levels Adjustment

    NOTE For greater detail on adjusting logging levels, refer to the Brocade Adapters Administrator’s Guide. Adjusting the adapter event logging level Specify the number of event messages logged by the host system log for the storage driver using this BCU command.
  • Page 96 1. Select Configure > HCM Logging Levels to display the HCM Logging Levels dialog box. 2. Select a level on the Agent Communication Log and HCM Debug Log lists. Values are Trace, Debug, Info, Warning, Error, and Fatal. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 97: Statistics

    The number of transmitted Fibre Channel authentication negotiation attempts (Tx Auth Negs) • The number of completed Fibre Channel authentication negotiation attempts (Tx Auth Dones) • The number of transmitted DH-CHAP replies (Tx DHCHAP) • The number of transmitted DH-CHAP challenge attempts (Tx DHCHAP Challenges) Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 98: Dcb Statistics (Cna Only)

    Logical link layer discovery protocol (LLDP) frames transmitted, received, timed out, discarded, with error, type-length-values (TLVs) discarded, and TLVs unrecognized. • Data center bridging capability exchange (DCBX) TLVs unrecognized, negotiation fails, remote configurations changed, TLVs received and invalid, status up and down, and received invalid configurations. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 99: Dcb Query (Cna Only)

    HCM to display statistical information related to a selected Fibre Channel over Ethernet (FCoE) port. Statistics include the number of transmitted and received packets and transmitted and received bytes. You can also select options to continue running data, configure polling frequency, and start polling. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 100: Fabric Statistics

    ID of the adapter port for which you want to display statistics. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1, you would use 1/1 as the port identification. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 101: Displaying Fcp Initiator Mode Statistics

    You can use this to study typical application I/O patterns, and this may help in tuning adapters, fabric, and targets for better performance. You must run the fcpim --stats command to display this data. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 102: Firmware Statistics

    1. Launch the HCM. 2. Select the base adapter port from the device tree window. 3. Click Monitor > Statistics > Firmware Statistics Right-click a port from the device tree and select Statistics > Firmware Statistics. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 103: I/O Performance

    Count. The number of iterations of the display. The default behavior is to continuously refresh. Use Ctrl-C to terminate. Interval. The sampling delay in seconds [default is 1 second]. The sampling interval can be between 1 and 10. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 104: Logical Port Statistics

    Displaying logical port statistics through HCM Display logical port statistics by selecting Monitor > Statistics > Logical Port Statistics. Right-click a logical port from the device tree and select Logical Port Statistics. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 105: Performance Data

    PMA (physical medium attachment sublayer) and PMD (physical medium dependent sublayer) receive and transmit faults • PCS (physical coding sublayer) receive and transmit faults • Speed negotiations • Transmit EQ trainings and timeouts • CRC errors bcu phy --stats <port_id> Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 106: Port Performance

    Data is included on 64-byte to 1519-1522-byte, multicast, broadcast, control, jabber, drop, control, FCS error, alignment error, code error, pause MAC control, zero pause MAC control, FCoE pause MAC control, and zero pause MAC control frames. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 107: Real-Time And Historical Performance Statistics

    To generate a real-time performance graph for a device, use the following steps. 1. Select a device port in the device tree. 2. Select Configure > Performance > Realtime Statistics to display the Realtime Performance dialog box. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 108: Remote Port Statistics

    Launch the Target Statistics dialog box using the following steps to display target statistics. 1. Launch the HCM. 2. Select the base adapter port from the device tree window. 3. Click Monitor > Statistics > Remote Port Statistics > Target Statistics. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 109: Quality Of Service Statistics (Hba)

    For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. Trunking attributes Use the bcu trunk --query command to display trunk attributes for the adapter. trunk --query <ad_id> where: ad_id ID of the adapter. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 110: Vhba Statistics

    Display virtual Network Interface Card (vNIC) statistics on Fabric Adapter ports configured in CNA or NIC mode. Use HCM and BCU to display statistics, which are relevant to the Ethernet I/O controller (IOC). Statistics such as the following display: • Mailbox interrupts • Enable and disable events Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 111: Virtual Port Statistics

    Note that in this case FDISC retries also increase. • Check the No NPIV support statistics to verify that NPIV is supported and enabled on the switch. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 112: Vlan Statistics For A Team (Cna And Nic)

    Use the team --vlanquery command to display VLAN statistics for a team (Windows systems only). team --vlanquery <team-name> <vlan_id> where: vlan_id Specifies the VLAN identifier. The range for the VLAN ID is 1 to 4094. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 113: Vlan Statistics For A Port (Cna And Nic)

    ID of the port for which you want to enable beaconing. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1, you would use 1/1 as the port identification. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 114: Internal And External Loopback Tests

    This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. loopback type Type of loopback test. Possible values are internal, external, and serdes. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 115: Ethernet Port Loopback Test (Cna)

    Results display on the bottom of the tab as the test commences. 1. Launch the HCM. 2. Select Configure > Diagnostics. 3. Click the Ethernet Tests tab. 4. Select eth Loopback Test. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 116: Pci Loopback Test

    Frame count: Specifies the frame count as an integer from 0 to 4,294,967,295. • Data pattern: Specifies the data test pattern. Must be at least one hexadecimal word. • Test cycle: The number should be positive and the default is 1. 5. Click Start. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 117: Memory Test

    For example, to specify adapter 1, port 1, you would use 1/1 as the port identification. rpwwn Remote PWWN that you want to ping. lpwwn Logical PWWN. 0 indicates the base port. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 118: Adapter Temperature

    Performing a queue test through HCM Use the Hardware Tests tab on the Diagnostics dialog box as follows to perform a queue test. 1. Launch HCM. 2. Select Configure > Diagnostics. 3. Click the Hardware Tests tab. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 119: Scsi Test

    2. Select Configure > Diagnostics to display the Diagnostics dialog box. 3. Click the FC Protocol Tests tab. 4. Select FC Trace Route. 5. Select the adapter port and target for which you wish to trace the route. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 120: Echo Test

    2. Select Configure > Diagnostics to display the Diagnostics dialog box. 3. Click the FC Protocol Tests tab. 4. Select Echo Test. 5. Select the adapter port and target port for the test. 6. Enter a test cycle if applicable. Click Start. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 121: Collecting Bios Data

    (TTL) values in LLDP frames. To collect LLDP data, perform the following steps. 1. Select a CNA or Fabric Adapter in the device tree. 2. Click the LLDP tab in the right pane. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 122: Collecting Sfp Data (Stand-Up Adapters)

    To display this panel, use the following steps. 1. Select a port in the device tree. 2. Click the Properties tab in the right pane. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 123: Collecting Port Data

    Information such as the following displays: • DCB status • FCoE logical link status • DCBCXP version • Network priority configuration • Network priority group ID • Bandwidth percentage for given port group • Priority flow control status Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 124: Displaying Ethernet Port Properties (Cna Or Nic)

    Fibre Channel Initialization Protocol (FCIP) operational state • Local (factory) port MAC address • Fibre Channel address • Priority group ID (PGID) • Queue depth • Interrupt control delay • Bandwidth percentage for priority group • MAC address for FCoE forwarder Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 125: Displaying Fc Port Properties (Hba)

    1. From the device tree, select a remote port. 2. Click the Remote Port Properties tab in the right panel. If it is a target port, two tabs display in the right pane: Properties and LUNs. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 126: Displaying Logical Port Properties

    For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. NOTE If the port log is disabled, a warning message displays. Use the debug -portlogctl command to enable and disable the port log. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 127: Displaying The Port List

    ID of the port for which you want to display port speed. This could be the PWWN, port hardware path, or user-specified port name. This could also be the adapter-index/port-index. For example, to specify adapter 1, port 1 you would use 1/1 as the port identification. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 128: Fcp-Im I/O Profiling

    You can also display teaming statistics for a selected team, such as transmit and receive bytes, connection status, and connection duration. Use the following steps to display this dialog box. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 129: Displaying Configured Team Data Through Bcu

    1. Right-click an adapter and select Authentication from the list. from the device tree. The Fibre Channel Security Protocol Configuration dialog box displays. This displays the current CHAP secret, hashing algorithm, and group value. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 130: Displaying Authentication Settings Through Bcu

    ID of the port for which you want to display settings. • Use the following command to display QoS status and other information for a port. qos --query <port_id> where: port_id ID of the port for which you want to display settings. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 131: Determining Qos Settings Through Hcm

    Use the following BCU commands to determine current status and configuration for target rate limiting settings: • Use the following BCU command to determine target rate limiting speed and enabled status. ratelim --query <port-id> where: Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 132: Determining Settings Through Hcm

    ID to a specific Fibre Channel (FC) device, even though the device’s ID on the FC loop may be different each time the FC loop initializes. Persistent binding is available in the Windows and VMware environments only. Use HCM features or BCU commands to display target ID mapping for an adapter port. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 133: Displaying Persistent Binding Settings Through Bcu

    • Operating status • Vendor ID • PCIe generation • Subsystem vendor ID • Serial number • Manufacturer • Model description • Maximum speed supported • Number of ports • OEM information • Card type Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 134: Hba Properties

    Number of PCI lanes • PCIe generation To display the properties panel, perform the following steps: 1. Select an HBA or Fabric Adapter port configured in HBA mode 2. Click the Properties tab in the right pane. Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 135: Adapter Queries

    PCIe information, pwwn, nwwn, hardware path, flash information (such as firmware version), BIOS version, EFI version, current power mode, and port information (PWWN, NWWN, beacon status). adapter –-query <ad_id> where: ad_id ID of the adapter for which you want to query. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 136 Adapter queries Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 137: Performance Optimization

    Heger, D., Pratt, S., Linux Symposium, Ottawa, Canada, July 2004 • Optimizing Linux Performance HP Professional Books, ISBN: 0-13-148682-9 • Performance Tuning for Linux Servers Sandra K. Johnson, Gerrit Huizenga, Badari Pulavarty, IBM Press, ISBN: 013144753X • Linux Kernel Development Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 138: Solaris Tuning

    Moderating interrupts can often result in reduced CPU load on the host but, unless interrupt moderation is performed intelligently, the CPU savings might increase latency. The default values for the Fibre Channel port interrupt attributes are configured as follows: • Interrupt coalescing Default: ON Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 139 --intr pcifn <-c> {on | off} [<Latency> <Delay>] Message signaled interrupts (MSI-X) All Brocade adapters support MSI-X, an eXtended version of the MSI defined in PCI 3.0 specification. MSI-X helps improve overall system performance by contributing to lower interrupt latency and improved host CPU utilization.

  • Page 140: Vmware Tuning

    All Windows tunable parameters for the network driver are optimized for best performance using default values. For details on parameters in the following table, refer to the “Adapter Configuration” appendix in the Brocade Adapters Installation and Reference Manual. Table 9 provides default parameters for Windows tunable parameters.

  • Page 141: Linux Tuning

    All Linux tunable parameters for the network driver are optimized for best performance using default values. For details on configuring the parameters in the following table, refer to the “Adapter Configuration” appendix in the Brocade Adapters Installation and Reference Manual. Table 10 provides default values for all Linux tunable parameters.
  • Page 142 MSI-X is an eXtended version of Message Signaled Interrupts defined in the PCI 3.0 specification. All Brocade adapters support MSI-X, which helps improve overall system performance by contributing to lower interrupt latency and improved host CPU utilization. MSI-X is enabled by default in VMware ESX Server, and must remain enabled for NetQueue to function.

  • Page 143: Solaris Tuning

    Solaris tuning All Solaris tunable parameters for the network driver are optimized for best performance using default values. For details, refer to the “Adapter Configuration” appendix in the Brocade Adapters Installation and Reference Manual. For Solaris 10, you can enable support for jumbo packet frames and set the MTU size for these frames from 1,500 (default) to 9,000 bytes.
  • Page 144 Tuning network drivers (CNA or NIC) Brocade Adapters Troubleshooting Guide 53-1002145-01...

  • Page 145: Adapter Bios And Event Message Reference

    Adapter<no> : No firmware present. There is no boot firmware present on the card. Download the latest boot code file for installed Skipping card Brocade adapters from your adapter’s website. The boot code file is designated as: brocade_adapter_boot_fw_v<x.y.z> where x.y.z is the version number.

  • Page 146: Adapter Driver Event Messages

    Address = [Base port MAC]. (EthPort) link is down. required. Base port Ethernet Link is enabled: Information Network driver Enabled Ethernet port No action Hardware Address = [Base port (EthPort) enabled by user. required. MAC]. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 147 WWN] and LPWWN = [Logical port WWN]. Remote port (WWN = [remote port Information Storage driver 4 (RPORT) Online Login nexus No action WWN] online for logical port (WWN = established with required. [logical port WWN]). remote port. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 148 Check PCIe serial number]. storage driver (Adapter) connector and configuration. Authentication successful for base Information Network and 2 (Port) Successful Authentication No action port: WWN = [base port WWN or storage driver successful. required. MAC]. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 149 WWN or MAC].. (stand-up adapters only) QOS negotiation failed for base port: Warning Network and 2 (Port) Failure QoS negotiation Check switch and WWN = base port WWN or MAC]. storage driver failed. configuration. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 150 An Ethernet port is No action driver removed from an required. existing team Active port has changed in team mac Information Intermediate Team An ethernet port No action driver has become required. primary in the team. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 151 Occurs when the user stops a diagnostics test Do not stop the test until it finishes. stopped. Started test(s) before it finishes. will continue to run until they are finished. Do you really want to close the window? Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 152 HCM discovers the adapter and places it into the product tree. Another user removes the adapter before the next discovery. User now tries to enable/disable the adapter. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 153 Duplicate names still Occurs when the user selects Cancel button in Information message. exists. Click cancel to Duplicated Names dialog box without making discard duplicated any changes. names. Do you want to continue? Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 154 Caused by no saved Team. network or intermediate drivers configurations. through the Brocade Adapters Software Installer (BASI). There must be a saved configuration for a successful restore. Failed to restore the Occurs when the restore of VLAN and Team Retry the operation.
  • Page 155 WWN/MAC/name that does not exist using the WWN/MAC/name when searching. search option in the Configure Names dialog box. No Team for deleting Occurs when the user selects Delete when Information message. there is no team configured. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 156 Refresh to Event Properties dialog is master log. display updated values. open. Restore data is in Occurs when the user initiates a restore data Information message. progress. Please Wait. operation using the Restore data dialog box. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 157 Occurs when user clicks on OK in the Basic Select to commit the change or to sent to device. Do you Port Configuration dialog box after making not commit the change. want to commit the configuration changes. change? Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 158 WWN in the Virtual Port Creation dialog WWN. box. The VLAN name is Occurs when the name provided for a VLAN is Use a unique name for the VLAN. reserved. Please choose already reserved. a different one. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 159 Uploading of the driver ESX systems must be in maintenance mode to Place system in maintenance mode file is failed. Reason - update drivers. and reinstall driver(s). Maintenance mode is not enabled or could not be determined. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 160 You did not select any Occurs when the user selects Apply on the Select the desired virtual ports, then virtual port. Select one or Virtual Port Deletion dialog box without select Apply. more virtual ports. selecting any virtual ports. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 161 /etc/sysconfig/hardware/ /etc/sysconfig/hardware/config file is set to “no”, config file is set to “no”. /etc/sysconfig/hardware/ please change it to “yes” before continuing installation config file then continue otherwise the driver module will not be loaded. installation. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 162 Close HCM or the installer the HCM application. will close it before proceeding with software It is strongly recommended that you quit all HCM removal. application running on this machine before continuing with the Upgrade/Reinstall. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 163 “yes” before continuing installation /etc/sysconfig/hardware/ otherwise the driver module will not be loaded. Load the GCC and Kernel config file is set to “no”. rpms onto the system and install the drivers. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 164 OK to continue. The adapters on the system have a better driver version installing. than the one you are trying to install. Click OK to continue. Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 165 ESX systems data to provide support BCU commands, using DCB is not enabled BCU desktop shortcut missing problem DCB links, verifying BCU version mismatch DCB network problems Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 166 FCP-IM I/O profiling confirming Linux installation Fibre Channel Association confirming Solaris installation Fibre Channel links, verifying confirming VMware installation confirming Windows installation files needed for bfad.sys message driver preinstallation driver tunable parameters for Windows Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 167 HCM confirming driver package message reference confirming driver package in Linux messages confirming driver package in Solaris BIOS confirming driver package in VMware driver event confirming driver package in Windows driver errors verifying for drivers Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 168 Windows network driver tuning Windows storage driver tuning performance statistic persistent binding settings PHY module data ping end points diagnostics enable through HCM enabling through BCU ping to server failing POM field poor network performance port data Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 169 FC port low throughput and high latency FCoE port low throughput and high latency on Linux vHBA low throughput and high latency on VMware properties for SFPs LUN not visible publication references Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 170 Solaris network driver tuning VLAN for teams Solaris storage driver tuning displaying through BCU displaying through HCM vNIC displaying through HCM statistics for adapters storage driver tunable parameters for Windows storage driver tuning support data to provide Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 171 UEFI boot UEFI boot problems UEFI data, collecting unable to boot from device unable to create NPIV ports unable to uninstall HCM verifying driver installation Brocade Adapters Troubleshooting Guide 53-1002145-01...
  • Page 172 Brocade Adapters Troubleshooting Guide 53-1002145-01...

This manual is also suitable for:

Brocade 815

Table of Contents