Isolating Causes - HP Surestore Disk Array 12h - And FC60 Advanced User's Manual

Isolating Causes

Table 52 lists the probable causes and solutions for problems you may detect on the disk
enclosure. When more than one problem applies to your situation, investigate the first
description that applies. The table lists the most basic problems first and excludes them
from subsequent problem descriptions.
Table 52
Disk Enclosure Troubleshooting Table
Problem HW Event
Description Category
The disk none
enclosure does
not power on
System fault LED none
is on
Critical
Buzzer sounds Critical
when BCC
installed
BCC Fault LED is Critical
on
Fan LED is Critical
amber
SureStore E Disk System SC10 Troubleshooting
380
LED State Status
System none
Power LED
off
Power Power
Supply LED supply Not
off Available
Part Fault Critical
LED on
BCC Fault Critical
flashing
BCC Fault Critical
on
Amber Critical
Probable Cause/Solution
– Neither power cord is plugged in.
– The power switch is not pressed.
– AC breaker is tripped.
– AC power source has failed.
– The PDU/PDRU is defective.
– Power switch is defective.
– A faulty component is causing
power supplies to turn off.
Remove all components and
reinsert one at a time until the
faulty component is isolated.
– The power supply is not plugged
in.
– The PDU/PDRU or primary power
source has failed.
A component has failed. See
problem descriptions below.
BCC DIP switch settings do not
match peer BCC switch settings.
Reset switches.
BCC hardware is faulty. Replace the
BCC.
Fan has slowed or stopped. Replace
the fan.