Master Troubleshooting Table - HP Surestore Disk Array 12h - And FC60 Advanced User's Manual

Master Troubleshooting Table

Table 49 contains troubleshooting information for the controller enclosure and modules.
Table 49 Master Troubleshooting Controller
Symptom
Controller
Controller LED (front
cover) is on and the
Fan Fault LED is off.
Software issued a
controller error
message
Controller enclosure
and fan fault LEDs
(front cover) are on
Controller Enclosure Troubleshooting
370
Possible Cause
A Controller missing or
unplugged
B Controller failed
C One or more memory
modules failed
D Controller enclosure
midplane failed
Controller failed
Both a controller enclosure
and the controller fan
module failed.
Procedure
Check the power LEDs on both controller
modules. If a Power LED is off, make sure
that the module is plugged in correctly and
its handles are locked in place.
If the Fault LED remains on after replacing
the controller, go to cause C.
Replace the memory modules.
If the Fault LED remains ON after replacing
the memory, go to cause D.
Replace the midplane. If the Fault LED
remains ON after replacing the midplane,
call the factory service center.
Check the Fan Fault LED on the front cover.
If it is on, go to Troubleshooting Controller
fan module Problems. If not, continue at the
next step. Replace the failed controller.
Check both controllers for fault LEDs, then
replace the failed controller.
After replacing the failed controller, check
the LEDs on the front cover. If the Fan Fault
LED is still on, replace the controller
module.