Troubleshooting Tables - Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836" on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
%1 Platform Watchdog Timer
expired for %2.(%1 = OS Watchdog
or Loader Watchdog; %2 = OS
Watchdog or Loader Watchdog)
IMM Test Alert Generated by
%1.(%1 = user ID)
Security: Userid: ' had %2 login
failures from an SSH client at IP
address %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures
(currently set to 5 in the firmware);
%3 = IP address, xxx.xxx.xxx.xxx)

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before using the troubleshooting tables:
1. Check the LEDs on the control panel or the system board (see "Error LEDs" on page 65).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
Error A Platform Watchdog Timer
Expired event has occurred.
A user has generated a test
Info
alert from the IMM.
Error A user has exceeded
the maximum number of
unsuccessful login attempts
from SSH and has been
prevented from logging in for
the lockout period.
1. Reconfigure the watchdog
timer to a higher value.
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
No action; information only.
1. Make sure that the correct
login ID and password are
being used.
2. Have the system administrator
reset the login ID or password.
.
Chapter 5 Diagnostics
53