Performing The Checkout Procedure; Diagnosing A Problem - Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual

• For intermittent problems, check the event log; see "Event logs" on page 22 and "Diagnostic messages"
on page 71.

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:
Step 1. Is the server part of a cluster?
• No: Go to step Step 2 "" on page 16.
• Yes: Shut down all failing servers that are related to the cluster. Go to step Step 2 "" on page 16.
Step 2. Complete the following steps:
a. Turn off the server and all external devices.
b. Check all cables and power cords.
c. Set all display controls to the middle positions.
d. Turn on all external devices.
e. Turn on the server. If the server does not start, see "Troubleshooting tables" on page 53.
f. Check the system-error LED on the control panel. If it is lit, check the LEDs on the system
board (see "Error LEDs" on page 65).
g. Check for the following results:
• Successful completion of POST, which is indicated by a single beep
• Successful completion of startup, which is indicated by a readable display of the
operating-system desktop
Step 3. Did a single beep sound and are there readable instructions on the main menu, or was a POST
error code displayed?
• Yes: Find the "POST error codes" on page 24; if necessary, see "Solving undetermined
problems" on page 127.
• No: Find the failure symptom in "Troubleshooting tables" on page 53; if necessary, run the
diagnostic programs (see "Solving undetermined problems" on page 127).
– If you receive an error, see "Diagnostic messages" on page 71.
– If the diagnostic programs were completed successfully and you still suspect a problem, see
"Solving undetermined problems" on page 127.

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order
in which they are presented to diagnose a problem with your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced, or updated before the
problem occurred:
• Lenovo UEFI firmware (formerly BIOS firmware)
• Device drivers
• Firmware
• Hardware components
• Software
If possible, return the server to the condition it was in before the problem occurred.
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ThinkServer TD200 Hardware Maintenance Manual