Microprocessor Problems; Monitor Or Video Problems - Lenovo TD200 - ThinkServer - 3809 Hardware Maintenance Manual

Microprocessor problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836" on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Symptom
A microprocessor LED is lit
during POST, indicating that the
startup (boot) microprocessor
is not working correctly.

Monitor or video problems

Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the
documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you
cannot diagnose the problem, call for service.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 8 "Parts listing, TD200 Machine Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836" on page
257 to determine which components are customer replaceable units (CRU) and which components are
field replaceable units (FRU).
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by
a trained service technician.
Symptom
Testing the monitor
Action
1. Make sure that the server supports all the microprocessors and that the
microprocessors match in speed and cache size.
2. Reseat the following components:
a. (Trained service technician only) Microprocessor
b. VRM
3. (Trained service technician only) If there is no indication of which microprocessor
has failed, isolate the error by testing with one microprocessor at a time.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
5. (Trained service technician only) If there are multiple error codes or LEDs that
indicate a microprocessor error, reverse the locations of the microprocessors or
with a microprocessor socket.
Action
1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the
problem might be a video device driver.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) System board
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Chapter 5 Diagnostics