Contents Of A Traffic Analysis Report - AT&T MERLIN Attendant for MERLIN LEGEND Installer's Manual

Testing and Troubleshooting

Contents of a Traffic Analysis Report

The traffic analysis report provides the following information:
Route
The report is detailed by route number (0 through 9)
Messages
This field is not relevant to the MERLIN Attendant.
Attempted
This field contains the number of times outside callers have selected a
particular route since the last time the counter was reset to 0. See
"Resetting the Counters" for details.
Completed
This field records the number of times a call was completed to a
particular route.
Abandoned before answer
This field indicates the number of calls abandoned before the MERLIN
Attendant answered. It also includes calls answered by other MERLIN
Attendants assigned to the same Calling Group.
Abandoned after answer
The number of calls abandoned after the MERLIN Attendant answers a
call but before the call is processed.
Authorized callers
The number of times authorized caller mode was accessed for
programming.
NOTE:
If any of the report counters exceed 65,535 total, the counter is reset to
0.
3-6
Troubleshooting