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AT&T MERLIN Plus System Manual

AT&T MERLIN Plus System Manual

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See also: Training Manual , Use and Care Manual
999-507-144
AT&T
®
MERLIN
PIus
COMMUNICATIONS SYSTEM
System Manual

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Summary of Contents for AT&T MERLIN Plus

  • Page 1 999-507-144 AT&T ® MERLIN PIus COMMUNICATIONS SYSTEM System Manual...
  • Page 2 Welcome... ® ...to the magic of MERLIN. Your MERLIN Plus Communications System is ready when you are. Once it's installed, you can begin using it immediately. You can use the MERLIN Plus system voice terminals the same way you use ordinary telephones.
  • Page 3 TO ORDER COPIES OF THIS MANUAL CALL: Cincinnati Contract Service Organization Document Distribution Center on 800-252-4076. F A X : 513-352-7031 ATTMAIL: Free form to !docdist Please include your name and telephone number with your order information While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors.

  • Page 4: Table Of Contents

    Contents Section 1: Introduction What's in This Manual How to Use This Manual The MERLIN Plus Communications System Section 2: Planning the System Introduction System Configuration Form Line Assignments Form Call Restrictions and Allowed Lists Directory 2-13 System Speed Dial Directory 2-17 FORMS: System Configuration Form...

  • Page 5: Section 1: Introduction

    Section 1: Introduction...

  • Page 6: What's In This Manual

    What's in This Manual ® You'll find the information in this MERLIN Plus Communications System manual convenient y divided into eight sections, as described below. You'll also find ten copies of the MERLIN Plus System User's Card in the back of this binder.
  • Page 7 This card is a handy reference for anyone who uses a MERLIN Plus system USER'S CARD voice terminal (telephone) on the job. Give one to everyone in your business who uses a voice terminal. This guide offers self-paced instructions on using the MERLIN Plus system MERLIN PLUS SYSTEM features.

  • Page 8: How To Use This Manual

    How to Use This Manual How you should use this manual at any particular time depends on what you want to do, as the following information suggests. ADMINISTERING A NEW Use the information in Section 2, "Planning the System," to decide which options and features you want for your system.

  • Page 9: The Merlin Plus Communications System

    The MERLIN Plus Communications System The basic MERLIN Plus system supports up to four outside telephone lines and eight voice terminals (MERLIN system telephones). To accommodate your growing communications needs, the system expands easily and economically to support up to eight outside lines and 20 voice terminals. And if your business eventually outgrows even the fully expanded MERLIN Plus system, you can protect your investment in voice terminals, accessory equipment, and training time by moving up to a larger MERLIN system.
  • Page 10 10-Button The 10-button voice terminal has an Intercom button and nine additional buttons above the dial pad that you can use for outside lines and programmable features. 10-Button HFAI The 10-button HFAI voice terminal has a built-in speaker that allows you to answer and talk on intercom calls without liking the handset.

  • Page 11: Section 2: Planning The System

    Section 2: Planning the System...

  • Page 12: Introduction

    Introduction ® You can begin making and receiving calls as soon as your MERLIN Plus Communications System is installed. But to take full advantage of the system's power, you should customize it to fit your business needs. Customizing the system is called administering the system throughout this manual.

  • Page 13: System Configuration Form

    System Configuration Form Use the System Configuration Form to record information about the following: Dial Signals Long Distance Dialing Voice Terminals Outside Telephone Lines The following information should help you make the appropriate entries for your system on the System Configuration Form. DIAL SIGNALS Touch-Tone telephone lines can carry both Touch-Tone and rotary (pulse) dial signals.
  • Page 14 Intercom 10 By design, the intercom 10 position is the primary call-handling position in the system, and it is also the system administration point. You must, therefore, assign intercom number 10 to the voice terminal at the system attendant's location. For easy system administration, the voice terminal assigned intercom 10 should be a 34-button deluxe model, but a 10-button model will also work.
  • Page 15 The system also assigns intercoms 10 through 19 to Paging Group 1 and intercoms 20 through 29 to Paging Group 2. You can keep these groups as they are, or you can change the makeup of Paging Groups 1 and 2 during system administration to fit the needs of your business.

  • Page 16: Line Assignments Form

    Line Assignments Form The information in the lower area of the Line Assignments Form, under the OUTSIDE TELEPHONE heading "Outside Telephone Lines," is almost identical to the information LINES under the same heading on the System Configuration Form you've already completed.
  • Page 17 FIGURE 2-1 Original Line Assignments MERLIN Plus system line administration offers you these options: Customize the line assignments on some or all of your voice terminals. Keep the original line assignments on some or all of your voice terminals. The following paragraphs offer guidelines for choosing a line assignment option for each voice terminal and recording your choices on the form.
  • Page 18 Customized Line As you decide whether to customize the line assignments to one or more voice Assignments terminals, review your business calling patterns and each person's telephoning responsibilities. You may find that customizing line assignments can help you control costs and increase the efficiency of your communications system. Let's say, for example, that you are the MERLIN Plus system administrator for a branch office of a large company.
  • Page 19 Figure 2-2 shows how you might customize the line assignments to the buyer's, the manager's, and the clerk's voice terminals to best meet their individual needs and responsibilities. FIGURE 2-2 Customized Line Assignments Line A = Primary listed telephone number Line B = Second listed telephone number Line C = Third listed telephone number Line D = WATS line...
  • Page 20 Review the responsibilities of the people in your business and the special characteristics of your outside lines. Then decide which, if any, should have customized line assignments. (Your System Configuration Form shows the telephone number and line type for each of your outside telephone lines.) In the "Intercom No."...
  • Page 21 In the "Intercom No. " column . . . Find the intercom numbers for the voice terminals you want to program with special line selection sequences. Write the line selection sequences in the appropriate spaces in the "Automatic Line Selection Sequence" column. (For example, if you want the voice terminal with intercom number 14 to have the automatic line selection sequence D, C, A, B, write DCAB in the space for intercom number 14 in the "Automatic Line Selection Sequence"...

  • Page 22: Call Restrictions And Allowed Lists Directory

    Call Restrictions and Allowed Lists Directory You can use call restrictions to prevent some or all voice terminals from making outside calls (both local and long distance) or from making long distance calls. Then you can use allowed lists of numbers and/or special speed dial codes to permit restricted voice terminals to call specified telephone numbers, local exchanges, or area codes.
  • Page 23 Under "Call Restrictions" . . . Put a check mark in the "Toll Restricted" column next to the intercom numbers for those voice terminals you want to place toll restrictions on when you administer the system. If you plan to administer the system with a 10-button voice terminal, you ALLOWED LISTS cannot assign allowed lists to restricted voice terminals.
  • Page 24 Allowed Lists Created Under "Allowed Lists" . . . Write area codes, local exchange codes, etc., on the lines next to the "Item" numbers to create your allowed lists. Allowed Lists Assigned Now that you've created some allowed lists, you should decide how you want to assign them to restricted voice terminals when you administer the system.

  • Page 25: System Speed Dial Directory

    System Speed Dial Directory You can assign system speed dial codes to frequently called telephone numbers. Then people in your business can call any of these telephone numbers by dialing its 3-character code. You can also assign these codes to account numbers that you want to print out on call reports if your system has the Call Report (often referred to as Station Message Detail Recording [SMDR]) feature.
  • Page 26 CALL REPORT With the Call Report feature, your system prints out a report on every call that meets the criteria you set during system administration. Figure 2-3 shows a printout that contains several typical call reports. Each line beginning with "C"...
  • Page 27 In the "Account Number" column . . . Write the account numbers next to 3-character dial codes that do not already have telephone numbers next to them. In the "Name" column . . . Write the name of the person or organization to identify each account number.

  • Page 28: System Configuration Form

    System Configuration Form Dial Signals Long Distance Dialing Touch-Tone Toll Prefix Rotary (pulse) Area Code Only Voice Terminals Intercom Paging Groups Number Name Location Group 1 Group 2 (Attendant) (Call Report) Outside Telephone Lines Telephone Number Line Type Control Unit Jack System Configuration Form 2-21...

  • Page 29: Line Assignments Form

    Line Assignments Form Automatic Line I c o m Line Line Line Line L i n e Line L i n e Line Selection Name Sequence Outside Telephone Lines Lines Telephone Number Line Type Line Assignments Form 2-23...

  • Page 30: Call Restrictions And Allowed Lists Directory

    Call Restrictions and Allowed Lists Directory Call Restrictions Intercom T o l l Outward Number Unrestricted Restricted Restricted Allowed Lists Assigned Allowed Lists List 01 List 02 Item Number Item Number Call Restrictions and Allowed Lists Directory 2-25...
  • Page 31 List 03 List 04 Item Number I t e m Number List 05 List 06 Item Number I t e m Number List 08 List 07 Item Number I t e m Number 2-26 Section 2: Planning the System.

  • Page 32: System Speed Dial Directory

    System Speed Dial Directory Dial Restriction Code Telephone Number Account Number Name Override System Speed Dial Directory 2-27...

  • Page 33: Section 3: Administering The System

    Section 3: Administering the System...

  • Page 34: Introduction

    Introduction ® You can begin using your MERLIN Plus Communications System right now. Just make sure the system is set to generate the right dial signals for your outside telephone lines and to recognize the long distance dialing procedure for your area. To make these simple checks, see "Dial Signals" and "Long Distance Dialing"...

  • Page 35: Administration Preview

    Administration Preview PLANNING FORMS The information about your system recorded on the planning forms listed below is important to both initial and ongoing system administration. System Configuration Form Line Assignments Form Call Restrictions and Allowed Lists Directory System Speed Dial Directory If you haven't filled out any planning forms yet, you should do so now.
  • Page 36 Administrator/Attendant A 34-button deluxe voice terminal (Figure 3-2), which has a button with lights every outside line and voice terminal, is the ideal administrator/attendant Console console. The Line Buttons (above the dial pad) and the Auto Intercom Buttons (to the right of the dial pad) give you one-touch access to each line and voice terminal.
  • Page 37 FIGURE 3-2 34-Button Administrator/Attendant Console Line Auto Intercom Buttons Buttons T/P Switch Volume Control Dial Pad Administration Preview...
  • Page 38 FIGURE 3-3 10-Button Administrator/Attendant Console Line Buttons T/P Switch Volume Control Dial Pad Section 3: Administering the System...
  • Page 39 ADMINISTRATION As you just learned, you administer the system from the MODE administrator/attendant position with the console in administration mode. The information under the next three headings tells you how to: Make button labels for the administrator/attendant console Enter administration mode, Leave administration mode Button Labels The button labels on your administrator/attendant console have to show how...
  • Page 40 Entering Administration Mode To enter administration mode: Slide the T/P switch on the left side of the console to P (down). The green lights next to the line buttons begin flashing. The console rings every five seconds to remind you that it's in programming mode. Touch Administer, or dial #01.
  • Page 41 Centralized Programming To program voice terminals from the administrator/attendant console. do the following: Enter administration mode. Touch the Auto Intercom button or dial the intercom number for the first voice terminal you want to program. Touch Conference. Program the voice terminal according to the instructions in the Training Manual or in Section 5, "Reference."...
  • Page 42 C o p y To copy line assignments, call restrictions, and most programmable features from one voice terminal ( the source ) to another voice terminal ( the target ), do the following: Enter administration mode. Touch the Auto Intercom button or dial the intercom number of the target voice terminal.

  • Page 43: Basic Administration

    Basic Administration Basic administration should take no more than a few minutes. All the information you need should be on your System Configuration Form. DIAL SIGNALS Locate the column headed "Dial Signals" on the System Configuration Form. Is the box next to "Touch-Tone" checked? If so, you don't have to do anything here.
  • Page 44 To set the systemwide line assignments, do the following: Enter administration mode. The red lights go on next Administer and Restrict. Dial *4. Dial the number of outside telephone lines in your system. Touch Administer. The console beeps twice. Continue to administer the system, or leave administration mode. PAGING GROUPS When you filled in the "Paging Groups"...

  • Page 45: Customized Line Assignments

    Customized Line Assignments As you filled out the Line Assignments Form, you learned that customizing line assignments to voice terminals can help control costs and increase the efficiency of your communications system. All the information you need to customize line assignments should be on the Line Assignments Form. When you enter administration mode and touch the Auto Intercom button for a voice terminal, the green lights next to the line buttons on the console show you which outside lines are currently assigned to that voice terminal.
  • Page 46 CUSTOMIZE LINE The check marks to the right of the intercom numbers on the Line Assignments Form should show how you plan to customize the line ASSIGNMENTS assignments to voice terminals. Customizing a voice terminal's line assignments is simply a matter of removing and adding lines.
  • Page 47 Remove all the lines from the voice terminal. To do this, touch each line button that has a green light on next to it. The green lights go off as you touch the the corresponding line buttons. Assign lines to the voice terminal in the order in which you want the lines to appear on the voice terminal's line buttons.

  • Page 48: Systemwide Options

    Systemwide Options This concluding phase of initial system administration includes instructions for administering the following systemwide options: Call Restrictions Allowed Lists Call Reports (often referred to as SMDR) System Feature Reports System Speed Dial ASSIGN CALL The Call Restrictions and Allowed Lists Directory should show whether you RESTRICTIONS TO plan to restrict any of your voice terminals.
  • Page 49 You cannot administer this feature with a 10-button voice NOTE: terminal. You must have a 34-button administrator/attendant console to assign allowed lists to voice terminals. Set Up Allowed Lists In order to assign an allowed list to a restricted voice terminal, you first have to set up the allowed list in the system's memory.
  • Page 50 Assign or Remove Use this procedure to assign an allowed list to a voice terminal or to remove an allowed list from a voice terminal. Your Call Restrictions and Allowed Allowed Lists Lists Directory should show which lists to assign to each voice terminal. assign or remove an allowed list, do the following: Enter administration mode.
  • Page 51 Dial *81. Dial two digits for the hour (00 through 23). Dial two digits for the minute (00 through 59). Touch Administer. The console beeps twice. Go on to assign Call Report to a control unit jack, or leave administration mode.
  • Page 52 Type of Calls Reported You can set the system to report either outgoing calls only, or both outgoing and incoming talk. To set the type of calls reported, do as follows: If you haven't already done so, enter administration mode. Dial *84.
  • Page 53 The telephone number can have up to 16 characters, including these special characters: – For a p (pause), touch H o l d . – For an s (stop), touch D r o p . – For an r (switchhook flash), touch Recall and then touch H o l d . This special character for the switchhook flash works only as the NOTE: first character in a sequence of characters stored under a system speed dial...
  • Page 54 Assign Codes to An account number on a call report allows you to identify the person or Account Numbers organization to whom the call should be charged. As you learned when you planned your system, you can store account numbers in the system under system speed dial codes.

  • Page 55: Section 4: Using The Attendant Console

    Section 4: Using The Attendant Console...

  • Page 56: Overview

    Overview As your company's system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions that will help you transfer calls and use Auto Intercom buttons, the Loudspeaker Page and Group Page features, the Send Message feature, and the headset.
  • Page 57 FIGURE 4-1 The 34-button deluxe voice terminal Line Auto Intercom Buttons Buttons T/P Switch Volume Control Dial Pad Section 4: Using The Attendant Console...
  • Page 58 FIGURE 4-2 The 10-button HFAI voice terminal Line Buttons T/P Switch Volume Control Dial Pad Overview...

  • Page 59: Handling Calls

    Handling Calls As the system attendant, you will be answering most of the incoming calls. To handle the calls efficiently, you may find it helpful to know about the following features: Transferring calls Using the Auto Intercom buttons for people in your system Making announcement through the loudspeaker paging system, if your system has one, and through the voice terminal speakers Using the Send Message feature...
  • Page 60 Screening Calls When you screen a call, you first discuss the call with the person to whom it is to be transferred. There are many reasons for consulting about the call. For example, a person may want to obtain a file before taking the call, may be busy and not want to answer the call at the moment, or may want the attendant to answer the call and take a message.
  • Page 61 To call someone in your MERLIN Plus system with one touch: Touch the Auto Intercom button for the person you want to call. USING THE The Loudspeaker Page or the Group Page feature makes it easy for you to announce calls to people who are not always at the same location. When a LOUDSPEAKER PAGE call comes in, you can put the call on hold and page the person for whom the AND GROUP PAGE...
  • Page 62 To use a programmed button to make an announcement through a group of voice terminal speakers: Touch the Group Page button for the group you want to page. When you hear a beep, lift your handset and make the announcement. To page a group using a dial code: Dial a code for the group you want to page.
  • Page 63 To use a 10-button voice terminal to turn on the Message light at another voice terminal: Dial #01. Touch an Auto Intercom button, if you have one for the person. Dial the 3-character Send Message button code opposite the person's intercom number as found on the chart.
  • Page 64 During the night or on weekends when you are off duty, you can still make it USING NIGHT SERVICE convenient for someone else, such as a guard, to answer calls. You do so with the Night Service feature. There are two ways to provide Night Service for your office: You may want to provide the person with a 34-button voice terminal that has all the lines, or the person may prefer to monitor the...

  • Page 65: Section 5: Reference

    Section 5: Reference...

  • Page 66: Overview

    Overview ® This section of the MERLIN Plus System Manual provides the information you need to program, administer, and use the many MERLIN Plus system features. It also tells you how to use the accessory equipment that you can add to your system.

  • Page 67: Merlin Plus System Features

    MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephone service both on a business-wide and personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system. The voice terminals (telephones) in the MERLIN Plus system come ready to use with many preassigned features, such as Transfer and Hold.

  • Page 68: Account Number Entry

    Abbreviated Ringing When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind you of the other call.
  • Page 69 Most businesses will be satisfied with the quick method of entering account numbers on a call report. The general method is recommended for businesses that have many accounts, or in which there is no central accounting organization and users must invent their own codes. CONSIDERATIONS This feature can be used only with outside calls;...
  • Page 70 PROGRAMMING program a general Account Number Enter button (program this feature on a button with lights): Label the button Account Number Enter. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.

  • Page 71: Allowed Lists

    If you enter the account code incorrectly, keep the call in progress and repeat the above procedure. To use a button for a specific account number: While you have a call in progress, touch the Account Number button for the particular account number to be recorded. Allowed Lists DESCRIPTION When the system is installed, people can use their voice terminals to place...
  • Page 72 ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer allowed lists for your system, refer to the Allowed List Directory that you have filled out. To set up an allowed list: Enter administration mode by sliding the T/P switch to P and touching Administer.
  • Page 73 To clear all the entries from an allowed list: Enter administration mode by sliding the T/P switch to P and touching Administer. Dial a * and a 2-digit code (01 through 08) that corresponds to the number of the list you want to clear. For example, to clear all entries from List 6, dial '06.
  • Page 74 PROGRAMMING None HOW TO USE Ask your system administrator what call restrictions, if any, he or she has assigned to your voice terminal. Auto Answer-All This feature requires a General Purpose Adapter and can be used NOTE: with a modem, an answering machine, a facsimile machine, or a cordless telephone.
  • Page 75 HOW TO USE To have a modem, answering machine, or facsimile machine answer calls automatically: Touch Auto Answer-All. The green light next to the button goes on. This feature remains active until you: Touch Auto Answer-All again. The green light next to the button goes off. Auto Answer-Intercom This feature is used with a hands-free unit.

  • Page 76: Auto Intercom

    HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: Touch Auto Answer-Intercom again. The green light next to the button goes off.

  • Page 77: Automatic Line Selection

    ADMINISTRATION None PROGRAMMING A button with lights is recommended but not required for the Auto Intercom feature. To program an Auto Intercom button for your voice terminal: Label the button with a name and intercom number. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.

  • Page 78: Auxiliary Lines

    CONSIDERATIONS If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to the center position and then back to P before programming this feature. The Automatic Line Selection order is for only outside lines;...
  • Page 79 Basic Telephones — During an electrical power outage, your MERLIN Plus system will not function. However, you can plug a basic telephone (not a MERLIN Plus system voice terminal) into the AUX jack, and use it to place and receive calls .on Line A or Line E. Facsimile Machines —...
  • Page 80 Use the basic telephone, facsimile machine, or modem and computer connected to the auxiliary jack as you normally would. Plug in the auxiliary telephone whenever you want to bridge or monitor Line A or Line E. Bridging DESCRIPTION If you share a line with another person, you can join (or "bridge" onto) a call in progress on that line.
  • Page 81 Button-Free Line Operation DESCRIPTION Button-Free Line Operation allows people with 5-button or 10-button voice terminals to access lines, even though the lines do not appear on the voice terminal buttons. Therefore, those voice terminals have additional free buttons for needed programmed features. This feature is ideal for people who need several lines, but who rarely handle more than one call at a time.
  • Page 82 Dial the intercom number or touch the Auto Intercom button for the voice terminal you are administering. A green light goes on next to the Auto Intercom button. Green lights go on next to the buttons of any lines already assigned to the voice terminal. Touch the line button until the green light next to it shows the line assignment you want: Green light on = the line is assigned to the voice terminal...

  • Page 83: Call Pickup

    Call Pickup DESCRIPTION If you want to pick up a call that is ringing at another voice terminal, use the Call Pickup feature. You can use this feature in three different ways: Option A — You can use a dial code and dial the intercom number of the ringing voice terminal.
  • Page 84 To program Option C: Label the button Call Pickup plus an intercom number. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls. Touch the button you want to program.

  • Page 85: Call Report

    Call Report This feature is used with a MERLIN Plus system data collector and NOTE: an AT&T 475 printer or its equivalent. DESCRIPTION The Call Report feature, often called Station Message Detail Recording (SMDR), enables a business to keep records of incoming and outgoing calls. The information in a printed call report gives details about outgoing and incoming calls: the date and time of each cdl, its duration, the line and voice terminal on which the call was made or received, and the dialed numbers of...
  • Page 86 ADMINISTRATION If your responsibilities do not include system administration, skip this information. Before you administer the Call Reports options for your system, refer to the System Conjuration Form that you have filled out. To administer the various Call Reports options for your system: The Date and the Time.
  • Page 87 Control Unit Jack Assignment for the Call Report Feature. To specify the voice terminal jack to which the data collector and the printer will be connected (the system is factory-set for jack 19; if you are using a 10-button voice terminal for administration, you cannot change this assignment): Enter administration mode by sliding the T/P switch to P and touching Administer.

  • Page 88: Call Restriction

    Type of Documented Calls. To specify the type of calls that will be documented (the system is set to have no calls reported): Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *84. Dial a number code 0 through 2 to specify the kind of calls to be reported (the system is factory-set so that no calls are reported): –...
  • Page 89 If the administrator decides to store a System Speed Dial code with Restriction Override, all voice terminals in the system can use the code as a type of password that allows the person to access the outside number, regardless of toll or outward call restrictions previously placed on the voice terminal.

  • Page 90: Centralized Programming

    Centralized Programming DESCRIPTION The Centralized Programming feature allows the system administrator the convenience of programming-features onto individual voice terminals directly from the administrator/attendant console. In this way there is no need to go to each voice terminal to do the programming. This feature is useful when the administrator is assigning Ringing Options for incoming calls.
  • Page 91 Conference DESCRIPTION When you want people outside the MERLIN Plus system to join a call in progress, you can use the Conference feature. You can set up a conference call that includes up to two outside people and yourself. In addition, up to two people in your MERLIN Plus system can bridge onto the call.
  • Page 92 To remove yourself from a conference without ending the call: Touch Hold. To rejoin the call: Touch a line button associated with the call. To disconnect one outside line at a time from the call: Touch Drop. Touch the button of the line you want to disconnect. Copy DESCRIPTION If there are two or more voice terminals that require the identical feature...
  • Page 93 If your responsibilities do not include system administration, skip this information. To copy line and feature assignments from one voice terminal to another: Enter administration mode by sliding the T/P switch to P and touching Administer. Dial the intercom number or touch the Auto Intercom button of the voice terminal to which you want to copy line assignments.
  • Page 94 If two or more voice terminals in the system will have the same line assignments, the administrator can use the Copy feature to copy the line assignments from one voice terminal to another. (See "Copy.") A line jack with nothing plugged into it is called a nonequipped line appearance, or "ghost line."...

  • Page 95: Do Not Disturb

    Do Not Disturb DESCRIPTION When you are busy and do not want to receive calls, you can touch the Do Not Disturb button, if you have programmed one onto your voice terminal. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring.

  • Page 96: Group Listening

    D r o p DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect one outside line at a time from a conference call, use the Drop feature. For more information about using this feature, see "Conference." CONSIDERATIONS If you press the switchhook, you cut off everyone on the conference call.

  • Page 97: Group Page

    Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. You can have up to three paging groups. The Page-All group consists of all voice terminals in the system;...
  • Page 98 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group Touch Administer. The console beeps twice. Follow the last three steps for each paging group you want to administer.
  • Page 99 You can use a programmed button or a dial code to access this feature. HOW TO USE To use a Group Page button to make an announcement through a group of voice terminal speakers: Touch the Group Page button for the group you want to page. When you hear a beep, lift your handset and make the announcement.
  • Page 100 HOW TO USE If you have a 10-button HFAI voice terminal and you want your intercom calls answered automatically: Touch HFAI/Mic. If you have a 34-button BIS voice terminal and you want your intercom calls answered automatically: Touch HFAI. Hold DESCRIPTION When you need to put someone on hold, use the Hold feature.
  • Page 101 Hold Retrieve DESCRIPTION If you have a 5-button voice terminal and do not have a line button for a call that you have received or that has been transferred to you, you can still put it on hold using the Hold button. To retrieve the call, you can use a dial code or program a Retieve Call button.
  • Page 102 You can use a programmed button or a dial code for the Hold Retrieve feature. To use a Retrieve Call button to retrieve a held call: Touch Retrieve Call. To use a dial code to retrieve a held call: Dial #*. Intercom DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique...
  • Page 103 PROGRAMMING None To place an intercom call iwth a voice announcement. HOW TO USE Touch Intercom. Lift your handset. Dial the 2-digit intercom number for the voice terminal you want to call. When you hear a beep, speak into your handset. If you hear ringing, wait for the person to answer.

  • Page 104: Last Number Redial

    Last Number Redial With a Last Number Redial button, you can redial with one touch the number DESCRIPTION you dialed most recently. You do not need to do anything to save this number. If you want to save the programmable buttons on your voice terminal for other CONSIDERATIONS features, you may prefer to use a dial code to use Last Number Redial instead of programming a button.
  • Page 105 Lights DESCRIPTION The lights next to the line buttons on your MERLIN Plus system voice terminal allow you to know immediately the status of any of your lines. There is also a light next to the Message button, and, on most voice terminals, there is a light next to the Speaker button.

  • Page 106: Line Request

    None CONSIDERATIONS None ADMINISTRATION PROGRAMMING None HOW TO USE None Line Request DESCRIPTION If all the lines that appear on your voice terminal are busy, you can still request the use of one of these lines. When the line becomes available, the system alerts you.

  • Page 107: Line Select

    Line Select DESCRIPTION You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has more than one outside line, you can select a line other than your primary line for an outside call.
  • Page 108 PROGRAMMING Buttons with lights are recommended for the Loudspeaker Page feature. To program a Loudspeaker Page button for your voice terminal: Label the button Loudspeaker Page. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.

  • Page 109: Manual Signaling

    Manual Signaling DESCRIPTION You can use a Manual Signaling button to generate a beep at a coworker's voice terminal. Most often, this feature is used by a boss who wants to buzz his or her secretary. Assign a Manual Signaling button to each person you want to signal.
  • Page 110 To place an intercom call using a Manual Signaling button: Touch Intercom. Touch Speaker. Touch the Manual Signaling button for the person you want to call. When you haer a beep, lift your handset. Message DESCRIPTION When the light next to the Message button is on, your MERLIN Plus system attendant has a message for you.

  • Page 111: Night Service

    Monitor-on-Hold DESCRIPTION When someone puts your call on hold, you can turn on your voice terminal's built-in speaker, hang up, and continue working while you wait for the person to return to the call. CONSIDERATIONS None ADMINISTRATION N o n e PROGRAMMING None HOW TO USE...
  • Page 112 The backup person can also answer calls that come in after hours by programming a Call Pickup button so that he or she can pick up calls at the administrator/attendant console. Since the attendant console has all the lines of your MERLIN Plus system, the person answering calls after hours can pick up calls by touching the Call Pickup button when the attendant console rings.

  • Page 113: On-Hook Dialing

    CONSIDERATIONS In order to use any one of these five one-touch dialing features, you must program it onto an available button on your voice terminal. ADMINISTRATION None PROGRAMMING If you want to use any of the five One-Touch Dialing features, you must program them onto your voice terminal.

  • Page 114: Outside Auto Dial

    If the line is busy, or if you get no answer: Touch Speaker to cancel the call. Outside Auto Dial DESCRIPTION You can use Outside Auto Dial to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, and PBX, Centrex, or Custom Calling feature codes.

  • Page 115: Personal Lines

    HOW TO USE To dial an outside number with one touch: Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on, and you hear dialing. When you hear the other person answer, lift your handset. If the line is busy or if no one answers: Touch Speaker to cancel the call.

  • Page 116: Personal Speed Dial

    If another voice terminal in your system has that line, you must NOTE: remove it from that voice terminal by dialing the intercom number for that voice terminal and touching the line button that corresponds with that line so the green light next to it goes off. Touch Administer.
  • Page 117 CONSIDERATIONS Personal Speed Dial uses a dialing code. You do not place these codes on a voice terminal button. The attendant or administrator at Intercom 10 cannot use code #01. You may need to program a pause, stop, or switchhook flash into a Personal Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence.

  • Page 118: Personalized Ringing

    Personalized Ringing DESCRIPTION To make it easy for the right person to pick up calls in a group office, people in this type of office may want to program their voice terminals with a ringing pattern that is easier for each person to identify. There are eight different ringing patterns available.
  • Page 119 None ADMINISTRATION PROGRAMMING The Privacy feature requires a button with lights. To program a Privacy button for your voice terminal: Label the button Privacy. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.
  • Page 120 ADMINISTRATION If your responsibilities do not include system administration, skip this information. Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *57. The green light goes on next to those lines that cannot be bridged or monitored. If you want to change the Privacy setting of either Line A or Line E, touch the line button until the green light next to it shows the setting you want:...
  • Page 121 ADMINISTRATION The system administrator can program features onto individual voice terminals by using the Centralized Programming feature. (See "Centralized Programming.") PROGRAMMING Individual feature programming codes are provided in programming instructions in the reference description for each programmable feature and in Section 6, "Quick Reference Guides."...

  • Page 122: Ring Option Override

    If you have PBX, Centrex, or Custom Calling features, you must touch Recall any time instructions call for a switchhook flash. By touching the Recall button, you automatically place a specially timed pause onto the line. If you press the switchhook instead, you disconnect your call. ADMINISTRATION None PROGRAMMING...

  • Page 123: Ringing Line Preference

    HOW TO USE To have all your calls ring immediately at your voice terminal: Touch Ring Option Override. If you have programmed this feature on a button with lights, the green light goes on. To return to your programmed line ringing: Touch Ring Option Override again.

  • Page 124: Ringing Options

    Ringing Options DESCRIPTION You can designate incoming calls to ring immediately at your voice terminal, ring at a second voice terminal if they are not answered at the first one after three rings (delayed ring), or not ring at all. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them.

  • Page 125: Saved Number Redial

    Repeat steps 2 and 3 for each line button you want to program. When you are finished programming, slide the T/P switch to the center position. HOW TO USE Even if you program the lines on your voice terminal not to ring, you can tell if a call comes in for you because the green light next to the line button still flashes.
  • Page 126 PROGRAMMING To program a Saved Number Redial button for your voice terminal: Label the button Saved Number. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls.

  • Page 127: Send Message

    Send Message The system attendant can turn on the Message light at the voice terminals of DESCRIPTION people in the MERLIN Plus system in order to alert them that they have a message. (See "Message.") The Message light at voice terminals in the system can only be turned on at CONSIDERATIONS the attendant/administrator voice terminal.
  • Page 128 If the Dial this If the Dial this person's Send person's Send intercom Message intercom Message number is: button code: number is: button code: Intercom 10 # 2 2 Intercom 20 Intercom 11 # 2 1 Intercom 21 Intercom 12 # 2 0 Intercom 22 # 0 5...
  • Page 129 There are three main ways to use your speaker: On-Hook Dialing— Without lifting your handset, turn on the voice terminal speaker and dial an outside or intercom number. (You can also use the one-touch dialing features for this purpose. See "One Touch Dialing.") Monitor-on-Hold—...
  • Page 130 To use Monitor-on-Hold: When you have been put on hold, touch Speaker. Hangup. When you hear the other person return to the call, lift your handset and continue the call. To use Group Listening: Without hanging up, touch Speaker, and continue your conversation. Special Characters in Dialing Sequences DESCRIPTION may need to program a pause, stop, or switchhook flash into an Outside...
  • Page 131 Program a stop into a dialing sequence to wait for a second dial tone. For Stop example, you may need to program a stop between a local telephone number and an alternate long distance authorization code. Dial the local telephone number (seven digits). Touch Drop (Stop).
  • Page 132 The system features that can be printed on the System Feature Report are: Group Page groups Call restrictions for each voice terminal Allowed list assignments for each voice terminal Transfer Return Interval Call Report settings, such as the minimum call duration of a call for which the Call Report feature will print information System Speed Dial numbers The voice terminal features that can be printed on the System Feature Report...
  • Page 133 Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is May 16, 1986, dial *80 05 16 86. Touch Administer.
  • Page 134 Leave administration mode by sliding the T/P switch to the center position. Complete System Report. To print out a system administration report and a report for every voice terminal in your system: Enter administration mode by sliding the T/P switch to P and touching Administer.

  • Page 135: System Reset

    Touch the Auto Intercom button(s) or dial the intercom number(s) of the voice terminal(s) for which you want a report. The printer prints the report as it receives data from the system. Touch Administer. The console beeps twice. Leave administration mode by sliding the T/P switch to the center position.

  • Page 136: System Speed Dial

    When the administrator resets the system, all programming done for any voice CONSIDERATIONS terminal in the MERLIN Plus system is erased. If the administrator has administered customized line assignments for any voice terminal, these are erased also, and the line configuration is returned to square operation. System Reset requires readministering your system and reprogramming all ADMINISTRATION voice terminals.
  • Page 137 CONSIDERATIONS You can program a System Speed Dial code for an area code and an exchange. Then when you want to dial a telephone number that begins with this area code and exchange, you can dial the speed dial code or touch the button programmed for the speed dial code, and then dial the remainder of the telephone number.
  • Page 138 To assign System Speed Dial codes to frequently dialed telephone numbers: Enter administration mode by sliding the T/P switch to P and touching Administer. Dial the code (#60 to #99) that you are assigning to the telephone number. Dial one of the following codes: –...
  • Page 139 In order to use the System Speed Dial feature, you can use a speed dial code HOW TO USE or program a button. To place a call by dialing a System Speed Dial code: Lift your handset. Dial a System Speed Dial code (#60 through #99). To place a call using a button programmed for a specific System Speed Dial code: Lift your handset.
  • Page 140 If your voice terminal does not respond when you slide the Test/Program switch to T, check Section 7, "Troubleshooting," for possible causes and recommended action. Toll Prefix Setting DESCRIPTION In most telephone systems people must dial a toll prefix (a 1 or a 0) before they dial an-area code and telephone number.
  • Page 141 None PROGRAMMING HOW TO USE Ask your administrator whether you need to dial a toll prefix ( a 1 or a 0) before you dial an area code and a telephone number. Tones DESCRIPTION Your MERLIN Plus system or your voice terminal provides the following tones to inform you of the progress of a call you are placing or are about to place.
  • Page 142 The MERLIN Plus system also provides you with the following ringing sounds or voice announcements so that you know immediately what kind of all you are receiving. If you hear this type of ring or You are receiving this kind of announcement call One short and one long ring...
  • Page 143 CONSIDERATIONS None ADMINISTRATION If your responsibilities do not include system administration, skip this information. To set your system for rotary dialing: Enter administration mode by sliding the T/P switch to P and touching Administer. Dial *39. Touch Administer. The console beeps twice. Leave administration mode by sliding the T/P switch to the center position.
  • Page 144 Touch-Tone Enable This feature is for rotary lines only. NOTE: DESCRIPTION If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by-phone, credit card authorization, computer access, and alternate long distance services.
  • Page 145 Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer outside calls to someone else in your MERLIN Plus system. There are three ways to transfer calls: Option A—Simple Transfer You can ask the person to whom you are transferring the call if he or she wants to accept the call.
  • Page 146 Announce the call and ask if it will be accepted. N o ? Touch the held call's line button. Advise the caller. Hang up. Yes? Hang up. To transfer a call using Option B, One-Touch Transfer: With the call in progress, touch the Auto Intercom button of the person to whom you want to transfer the call.

  • Page 147: Transfer Return Interval

    Transfer Return Interval DESCRIPTION When someone in the MERLIN Plus system transfers a call and it is not answered, the call returns to the sender. When the system is first installed, it is set to return calls after three rings. The system administrator can change that setting so that calls ring as many as nine times before they return to the person who has transferred it.
  • Page 148 CONSIDERATIONS If someone in the MERLIN Plus system has the Voice Announcement Disable feature programmed for his or her voice terminal, he or she cannot hear a Group Page announcement. If you use the Voice Announcement Disable feature on a 10-Button Hands- Free Answer on Intercom (HFAI) Voice Terminal, you deactivate the Hands- Free feature.

  • Page 149: Accessory Equipment

    Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use for easier call-handling or a basic telephone that is connected to the MERLIN Plus system but which you can use off-premises.
  • Page 150 FIGURE 5-1 A basic telephone connected to an OPTI CONSIDERATIONS You can also use accessories with your MERLIN Plus system that work similarly to basic telephones. These accessories include auto-dial modems, facsimile machines, credit phones, answering telephones, manual dial modems, auto dialers, and answering machines.
  • Page 151 Once you have assigned lines to a basic telephone, be sure to provide the person using the telephone with a list of the codes for the lines he or she has access to. Basic telephones are able to receive ringing intercom calls, but not intercom calls with voice announcement.
  • Page 152 If you want to change the order in which the system selects available lines for this telephone, assign an Automatic Line Selection sequence. While in programming mode, dial **. Touch the line buttons in the order you want them to be selected. When you are finished programming the basic telephone, slide the T/P switch to the center position.
  • Page 153 Basic Telephone and Modem Interface DESCRIPTION The Basic Telephone and Modem Interface (BTMI) allows you to connect most types of telephone and data devices to your MERLIN Plus system, including auto-dial modems, facsimile machines, credit phones, and answering telephones. FIGURE 5-3 The Basic Telephone and Modem Interface FIGURE 5-4 A basic telephone connected to a BTMI CONSIDERATIONS The BTMI works with Touch-Tone and rotary telephones.
  • Page 154 ADMINISTRATION If your responsibilities do not include system administration, skip this information. If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate or no ring.

  • Page 155: Data Collector And Printer

    Data Collector and Printer DESCRIPTION The MERLIN Plus system Data Collector uses information from the Call Report and System Feature Report features and transmits the material from the MERLIN Plus system to a printer. You can connect the data collector to an available voice terminal jack on the control unit.

  • Page 156: General Purpose Adapter

    None ADMINISTRATION HOW TO USE None General Purpose Adapter With the General Purpose Adapter (GPA) you can connect to your voice DESCRIPTION terminal Touch-Tone ( not rotary ) equipment such as manual dial modems, auto dialers, answering machines, and telephone extensions (including cordless telephones).

  • Page 157: Headset And Headset Adapter

    Originating a Call Use the Basic Operation switch position if you only originate calls with your telephone or data device. You may also answer incoming calls using your telephone or data device. However, incoming calls ring only at your voice terminal, not at the telephone or data device. Using an Automatic Use the Automatic Operation switch position for using automatic Answering Device...

  • Page 158: Loudspeaker Paging System

    ADMINISTRATION None HOW TO USE To place a call using your headset: Touch On/Quiet on the headset adapter. The green light next to the button goes on. Dial the outside number. To answer a call: Touch On/Quiet on the headset adapter. To mute the microphone: Hold down On/Quiet on the headset adapter.
  • Page 159 FIGURE 5-8 The Paging Jack on the MERLIN Plus system Control Unit CONSIDERATIONS To control the loudness of the loudspeaker paging system, including the background music throughout the building, or to turn off the background music, the system administrator can dial a code at the administrator/attendant console for the preferred volume.
  • Page 160 Dial one of the following codes to set the volume you prefer: – Dial *16 to turn off the background music. – Dial *17 to set the volume to low. – Dial *18 t set the volume to medium. – Dial *19 to set the volume to high. Touch Administer.
  • Page 161 FIGURE 5-9 The Music-on-Hold Jack (MOH) on the MERLIN Plus system control unit CONSIDERATIONS In order to control the loudness of the Music-on-Hold and the background music for the building, the system administrator can dial a code at the administrator/attendant voice terminal for the preferred volume. The administrator can also turn off the Music-on-Hold and background music by entering a code at the administrator/attendant console.
  • Page 162 Touch Administer. The console beeps twice. Leave administration mode by sliding the T/P switch to the center position. If you want to set the volume on the background music for the building or turn the music off, dial one of the following codes: Enter administration mode by sliding the T/P switch to P and touching Administer.
  • Page 163 FlGURE 5-10 The Off-Premises Telephone Interface CONSIDERATIONS For more information about basic telephones, see "Basic Telephones." ADMINISTRATION If your responsibilities do not include system administration, skip this information. If you do not want the off-premises telephone to ring on every line, you can specify which lines ring when a call comes in using the Ringing Options feature and programming the lines for immediate or no ring.
  • Page 164 Supplemental Alert Adapter DESCRIPTION You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system so that people working in noisy or remote areas of a building can be alerted when a call rings. When you activate the Supplemental Alert Adapter (SAA) and a voice terminal rings, the adapter automatically activates the connected extra alert device, which gives a visual or audible signal that a call has come in.
  • Page 165 ADMINISTRATION None HOW TO USE To set up your SAA: Unplug the appropriate voice terminal from its modular wall jack, and plug it into the jack labeled V.T. on your SAA. Plug one end of the modular cord into the jack labeled C.U. on the SAA and the other end into the voice terminal's modular wall jack.

  • Page 166: Section 6: Quick Reference Guides

    Section 6: Quick Reference Guides...

  • Page 167: Quick Reference Guide To System Administration

    Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for the ® MERLIN Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5, "Reference."...
  • Page 168 Administration Procedure Do This Enter administration mode. Make Line A and/or Line E private. Dial *57. The green lights next to the buttons for Line A and Line E indicate their status: Green light on = privacy active Green light off = privacy inactive Touch the line button until the green light indicates the privacy status you want.
  • Page 169 Administration Procedure This Add an entry to an allowed list. Enter administration mode. Dial the code for the right list; for lists 1 through 8 dial *01 through *08. Dial the item number (01 through 10). Dial the entry (up to six digits). The console beeps twice on the sixth digit.
  • Page 170 Do This Administration Procedure Enter administration mode. Assign System Speed Dial codes to telephone numbers and account numbers. Dial the 3-character code (#60 through #99) you are assigning to the number. Dial either: *90 to assign the code without Restriction Override *92 to assign the code with Restriction Override *88 to assign the code to an account number.
  • Page 171 Administration Procedure Do This Set the background music volume. Enter administration mode. Dial the code for the volume you want: *16 to turn off the background music. *17 to set the volume to low. *18 to set the volume to medium. *19 to set the volume to high.
  • Page 172 Administration Procedure Do This Enter administration mode. Set the minimum call duration for call report records. Dial *83. Dial one digit (0 through 9) for the minimum number of minutes. The system adds 10 seconds to the number of minutes you select. NOTE: Touch Administer.

  • Page 173: Quick Reference Guide To Administration Codes

    Quick Reference Guide to Administration Codes Administration Code Other Numbers Feature *01 through *08 Add (or remove) an allowed list (1 through 8) to a voice terminal 01 through 10 plus telephone number Add telephone numbers to an allowed list (1 through 8) digits Turn off Music-on-Hold Set Music-on-Hold to low volume...
  • Page 174 Feature Administration Code Other Numbers Assign voice terminals to Group Page group 1 Assign voice terminals to Group Page group 2 Set the date for the Call Report feature a 2-digit month, a 2-digit day of the month, and a 2-digit year Set the time for the Call Report feature a 2-digit hour, a 2-digit minute of the hour...

  • Page 175: Quick Reference Guide To Voice Terminal Features

    Quick Reference Guide to Voice Terminal Features The table below acquaints you with the preassigned features that come with the MERLIN Plus system voice terminal and the features that you can program onto your voice terminal. Some features can also be accessed by using a dial code;...
  • Page 176 Preassigned Programmable Feature Name Description Programming Code CALL-HANDLING REPORTS Enter an account number on a Call Programmable Account Number Entry Dial *82 Report (SMDR) by dialing the number or a System Speed Dial code Requires a button with lights Programmable Account Number Entry Enter an account number on a Call Dial *88 - an account number (up to...
  • Page 177 Preassigned Feature Name Description Programmable Programming Code PRIVACY Do Not Disturb Prevent tails from ringing while you are Programmable Dial *71 busy Requires a button with lights Privacy Prevent others from accidentally joining Programmable Dial *72 your calls Requires a button with lights LINE OPTIONS Automatic Line Choose the order of the lines you will...

  • Page 178: Quick Reference Guide To Programming Codes

    Quick Reference Guide to Programming Codes Programming Codes Other Numbers Feature an intercom number Manual Signaling Do Not Disturb Last Number Redial Privacy Saved Number Redial Auto Answer-All Touch-Tone Enable Ring Option override Account Number Entry Call Pickup an intercom number Call Pickup with One Touch an account number Account Number Entry with One Touch...

  • Page 179: Section 7: Troubleshooting The System

    Section 7: Troubleshooting the System...

  • Page 180: Troubleshooting Procedures

    Troubleshooting Procedures As with any piece of equipment, there are times when some of your ® MERLIN Plus Communication System parts may not be working properly. Rather than call someone immediately, you can often determine the cause of the problem yourself. Simply follow the step-by-step procedures outlined in this section.
  • Page 181 SYMPTOM: You can't place outside calls (continued). Possible Cause 3: Call Restriction feature activated on malfunctioning voice terminal. Then Do This Deactivate the feature The feature is activated on Refer to Section 5, following the instructions in "Reference," t learn how the malfunctioning voice Secrion 5, "Reference."...
  • Page 182 SYMPTOM: You can't place outside calls (continued). Possible Cause 6: Faulty telephone company wiring. Do This Then At the control unit location, The trouble appears on the Go to Possible Cause 7. find the network interface basic telephone and the associated with the outside network interface uses a line line from which you cannot...
  • Page 183 SYMPTOM: A voice terminal doesn't ring. Possible Cause 1: Volume Control Switch. Do This Then Slide the volume control to The voice terminal still Go to Possible Cause 2. a high setting. doesn't ring Possible Cause 2: Voice terminal is programmed not to ring. Do This Then Refer to Section 3,...
  • Page 184 SYMPTOM: Trouble with voice terminal lights, speaker, and ringing. Possible Cause 1: Control Unit. Do This Then Slide the T/P switch on the All the red and green lights The voice terminal is side of the voice terminal to flash alternately and a tone working properly.
  • Page 185 SYMPTOM: Trouble with voice terminal lights, speaker, and ringing (continued). Possible Cause 3: Cable connections. Do This Then Step 1. The trouble still occurs on The problem is caused by Go to the control unit and the previously working voice your control unit.
  • Page 186 SYMPTOM: A voice terminal rings constantly. Possible Cause 1: Voice terminal T/P switch isn't in the center position. This Then Check T/P switch position. It is set at either T or P Slide it to the center position The T/P switch is in the Your voice terminal is center position faulty.
  • Page 187 SYMPTOM: All voice terminal fights are out; none has a dial tone (continued). Possible Cause 3: Faulty power outlet. Do This Then Test the outlet by plugging The appliance doesn't work The outlet is faulty. in an appliance such as a lamp or a radio.
  • Page 188 SYMPTOM: Programmed voice terminal feature doesn't work. Possible Cause 1: Feature is programmed or being used incorrectly. Do This Then Review the programming The feature is programmed Go to Possible Cause 2. instructions in Section 5, correctly and the feature still "Reference,"...

  • Page 189: General Test

    General Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: System not working; trouble not described in above procedures. Possible Cause 1: The control unit may need to be reset. Do This Then Set the control unit power...

  • Page 190: Section 8: Installation

    Section 8: Installation...

  • Page 191: Merlin Plus System Installation

    MERLIN Plus System Installation ® INTRODUCTION This section contains technical reference material for a MERLIN Plus Communications System installer. For more detailed information on wiring, installing, adding accessories to, and upgrading your MERLIN Plus system, ® order the MERLIN Plus System Installation Manual from your equipment supplier.
  • Page 192 FIGURE 8-2 Typical MERLIN Plus System Grounding Plan The control unit, the CO line protector, and the ac power service panel should be as close to each other as possible in order to provide a protected and grounded system. If equipment is spread throughout a building, the National Electric Code requires that the ground point for the CO line protector must be bonded to the ac power ground.
  • Page 193 Mounting the Control The control unit is designed to be wall mounted 6 inches above the jack field Unit that is centered beneath it in two columns. The slots at the bottom of the control unit provide for simple, neat cord management. FIGURE 8-3 Mounting the Control Unit on the Wall MERLIN Plus System Installation...
  • Page 194 CONNECTING THE Before connecting the control unit to the system, you must be sure of the CONTROL UNIT following: The building wiring is completely installed. The jack field labels correspond with the distant end location. The distant end labels correspond with the jack field labels (optional). The network interface labels have the correct telephone numbers.
  • Page 195 CO Line Wiring Label each line cord running from the network interface to the control unit (A through H). Plug the unlabeled end of each line cord into the corresponding control unit line jack. Plug the labeled end of each line cord into the appropriately labeled jack at the network interface.
  • Page 196 Table 3-1 Wiring Parts Cross Reference COMCODE Apparatus Code Description PPEC 58080 103980843 2122C Apparatus Box 58078 103970562 2A Adapter Mounting 58082 103946653 Z601A Adapter 58085 103950556 Z610A Adapter 53300 103715652 267C Adapter Net Intf Adptr 61400 51970 103715082 267A2 Adapter 2750-D14 Net Brdg Adptr 56390...
  • Page 197 Table 6-3 CO Line Wiring, 6-Position Jack, Single-Pair RJ11 NI Specification D2R Cord CU Line Jack Signal Color Plug Plug Signal GREEN Table 6-4 CO Line Wiring, 6-Position Jack, Two-Pair RJ14 NI Specification 267A2 Adapter 267C Adapter Signal P i n C o l o r Plug Jack 1 Jack 2...
  • Page 198 TYPICAL MERLIN PLUS The figure below shows a typical wiring installation for a MERLIN Plus SYSTEM WIRING System. Local telephone lines connect with system wiring at a network interface. Voice terminal wiring connects to the control unit through building wiring and a jack field. Table 8-6 lists the material needed for the sample configuration shown in Figure 8-5.
  • Page 199 Table 8-6. Material List for 8 Telephones and 3 Lines Voice Terminal Wiring Item 102A Connecting Block (1 shown) 65B Faceplate (1 shown) 103A Connecting Block (1 shown) 1000 ft Cable Spool, DIW Z122C Apparatus Box Z601A Adapters D8W Cords, 2.5 ft Line Side Wiring Option 1: Using Multiline Network Interface (RJ21): Item...
  • Page 200 This equipment is registered with the FCC in accordance with Part 68 of its FCC REGISTRATION rules. In compliance with the rules, you are to be advised of the following: AND REPAIR INFORMATION Means of Connection: Connection of this equipment to the telephone network must be through several standard network interface jacks: USOC RJ11C or RJ14C, or a multiline network interface cable and connector USOC RJ21.

  • Page 201: Index

    Index using Loudspeaker Page and Group Page, 4-7 – 4-8 using Night Service, 4-10 Abbreviated Ringing, 5-4 using Send Message, 4-8 – 4-9 using, 5-4 Auto Answer-All, 5-10 – 5-11, 5-84, 6-9, 6-12 Accessory equipment, 5-85 – 5-101 Auto Answer-All button, 5-10 Account Number Entry, 5-4 –...
  • Page 202 Cordless Telephone, 5-10 with General Purpose Adapter, 5-92 Call Pickup, 5-17, 5-19 – 5-21, 5-29, 5-48, 6-12, 6-9 Customized Line Assignments, 2-8, 2-9 – 2-11, 5-29 – 5-30 with One Touch, 6-12 administering, 5-30 programming, 5-19 – 5-20 using, 5-30 using, 5-20 using a Call Pickup button, 5-19 using a dial code, 5-19...
  • Page 203 Line Assignments, 2-7 Handling Calls, 4-5, 4-10 customized, 6-2 Hands-Free Answer on Intercom, 5-35 – 5-36 Line Assignments Form, 2-1, 2-7 – 2-12, 2-23, 3-3 Line Bridging Adapter, 5-100 using, 5-36 Hands-Free Unit, 5-11 Line Operation, Button-Free, 6-2 with Auto Answer-Intercom, 5-11 Line Request, 5-42, 6-9 Headset, 4-1, 4-5, 5-93 –...
  • Page 204 Personal Lines, 5-29, 5-51 – 5-52 administering, 5-51 – 5-52 Night Service, 4-5, 4-10, 5-47 – 5-48 using, 5-52 administering, 5-48 Personal Speed Dial, 5-4, 5-52 – 5-53, 5-66, 6-10 programming, 5-48 programming, 5-53 using, 5-48 using, 5-53 No Ring, 5-51, 5-60 . See also Ringing Options Personal Speed Dial code, 5-4 maximum number of characters, 5-52 Personalized Ringing, 5-54, 5-78, 6-11...
  • Page 205 Ringing Options, 4-5, 4-9 – 4-10, 5-15, 5-17, 5-51, Switchhook, with conference calls, 5-32 5-58, 5-60 – 5-61, 5-87, 5-88, 5-90, 6-11 press to end a conference call, 5-27 with copy, 5-28 Symptom (General Test), 7-11 Delayed Ring, 4-9 – 4-10, 5-60 a voice terminal doesn't ring, 7-4 Immediate Ring, 4-9 –...
  • Page 206 Toll prefix, 2-3 line buttons, 2-11 dialing. 6-1 lines and feature on System Feature Report, 5-68 setting the system for, 6-7 model type on System Feature Report, 5-68 Toll Prefix Setting, 5-76 – 5-77 optional accessories on System Feature Report, 5-68 administering, 5-76 restrictions, 2-13 using, 5-77...
  • Page 207 Warranty AT&T warrants that this product will be free from defects in material and workmanship on the dare of your purchase, and that it will repair or replace, at its option, without charge for parts or labor, the product if it fails to work, provided that the defect is reported to AT&T within one year of your purchase.
  • Page 208 999-507-144...

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