Testing Blind Transfer Routes; Testing Extension Numbers - AT&T MERLIN Attendant for MERLIN LEGEND Installer's Manual

Testing and Troubleshooting

Testing Blind Transfer Routes

Use this procedure if the customer has programmed any blind transfer routes:
1. Dial the MERLIN Attendant extension.
2. Dial the first blind transfer route number.
3. Verify that the extension from the Route Plan (Planning Form F) rings. Do
not pickup the call.
4. Make sure the unanswered call is routed to the receptionist.
5. Repeat this procedure for each of the blind transfer routes.

Testing Extension Numbers

Use this procedure if the customer allows callers to enter individual extension
numbers:
1. Dial the MERLIN Attendant extension.
2. Dial a valid extension number.
NOTE:
If the system includes various numbers of extension digits (e.g., 2- and
3-digit extensions), dial a valid extension number for each extension
length. If supervised transfer is selected, there will be a delay of up to
two seconds (or the current "Dialing Delay" setting) before you are
connected to the extension numbers of the shorter length.
3. Make sure the call is directed to the proper extension.
4. Dial an invalid extension number.
5. Make sure the call is directed to the receptionist.
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Testing