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Programming Features of
MERLIN Attendant
Program the MERLIN Attendant from a Touch-Tone phone using the special
commands that are discussed in this Chapter. For each command string:
tells the MERLIN Attendant that the following digits are a part of a
*
command. It can also be used to start a command over when a mistake
is made
denotes the end of an entry or executes the command string
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NOTE:
All programming for the MERLIN Attendant should be done from a single-line
Touch-Tone phone. If you are programming from a multiline phone, such as a
MERLIN LEGEND system telephone, that is connected to the MERLIN
LEGEND system control unit, you must enter an additional
appears in a programming command.
Completing the Planning Forms
Ask the customer for the completed MERLIN Attendant Planning Forms. If the
forms have not been completed, have the customer fill them in before
proceeding any further. The planning forms are as follows:
Planning Form A—Business Days
Planning Form B—Business Hours
Completing the Planning Forms
2
each time a
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Troubleshooting
