Automatic Call Distribution Features - Altigen AltiWare OE/ACC Version 5.0 Administration Manual

Key AltiServ Characteristics
• Transfer to Auto Attendant - allows a user to transfer a call to an
Auto Attendant by pressing FLASH #15 and then the 2- or 3-digit
Auto Attendant number.
• Trunk Digits Pushed to AltiLink Plus - Digit event will be sent
through AltiLink Plus when the caller presses any key during AA.
• Trunk Interface:
— Analog - loop start, ground start, and wink start (DID).
— Digital - PRI-ISDN, T1 E & M, loop start, and ground start.
• Virtual Extensions - an extension that is not associated with a
physical port, but allows access to the AltiGen Voice Mail System
features and telephone sharing. Up to 2,000 total (physical + virtual)
extensions can be created on a system. Access to virtual extensions is
through voicemail use, a physical extension, a trunk, or via AltiView
or AltiAgent.
• Flexible Wrapup Times and Inter Call Delays - can be used to set
delays before the system sends the next call to an extension. Further,
the user can manually set the extension state to Ready or Not Ready
to receive calls.

Automatic Call Distribution Features

Automatic Call Distribution (ACD) features include:
• Auto Logout - a group member can be automatically logged out if a
call is not answered.
• Auto Login/Logout/Keep Login Status on system startup or reboot
- all group members can be set to the "Login" or "Logout" state at
system startup or reboot. By default, group members are set to "Keep
Login Status."
Business Hours - allows for setting morning and afternoon
NEW
business hours for each day of the week. In OE 5.0, multiple
business hours can be configured in a system. Also, multiple
Business Hours profiles can be assigned to DNIS Routing and Trunk
In Call Routing entries.
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