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Audio Peripheral Configuration
Configuring Music On Hold and Recorded
Announcements
Callers will hear the music or recorded announcement configured in Audio
Peripheral Configuration only if the user places the caller on hold by
pressing FLASH or LINK. If the user presses HOLD (except on the Alti-
IP 600), the caller hears nothing.
To configure music on hold:
1.
Open the Audio Peripheral Configuration window as discussed in the
previous section.
2.
Select the check box, Enable Callers on Hold or in Queue to Listen
to Music or Recorded Announcement.
3.
Select the Quantum, Triton Analog Station, or IP board number to
which the audio equipment is attached.
Playing Music from a File for Music On Hold
The system can be set up to play music on hold from a custom file (and
replaces the system's default music on hold file). This file is located at
\altiserv\phrases\Music\MusicOnWaiting.
Notes:
•
An IP Board is required
•
There can only be ONE system default Music On Waiting file, which
must be in 32K AltiGen ADPCM or PCM format.
•
The default music on hold file can be replaced with AltiGen's ADPCM
or PCM format. To convert a .wav file to AltiGen ADPCM format, run
wav2alt.exe (available at AltiGen's web site). To convert a .wav file to
PCM format, run AltiPCM.exe (available at AltiGen's web site). Once
the .wav file is converted, rename the file to "MusicOnWaiting" and
replace the default music file with this one.
To play music from a file:
1.
Make sure an IP board is installed in the system.
2.
In the Audio Peripheral Configuration window, uncheck Enable
Music on Hold check box.
3.
Replace the MusicOnWaiting file located at
c:\altiserv\Phrases\Music with the desired file.
15-2 AltiWare OE System Installation & Administration Manual
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Troubleshooting
