3Com 3C10111C - NBX 100 - Modular Exp Base Installation Manual page 167

Table 24 Troubleshooting Actions (continued)
Symptom Possible Cause
Invalid IP
configuration
Cannot open The CAPS LOCK key
NBX NetSet on your keyboard is
using the activated.
administrator
username and
password.
Callers on hold No music source is
do not hear connected to the
music. Call Processor.
MOH audio is
disabled.
MOH volume is set
too low.
Lose date and Problem with the
time when battery on the
rebooting the Call Processor.
system.
System-level Troubleshooting
Suggested Action
The system has a default IP configuration
which might need to be changed to
match your local IP environment.
Temporarily change the IP configuration
of your computer so that the subnet
configuration matches the system
configuration. Specify 255.255.255.0 as
the subnet and use IP address
192.168.1.191. After you change your
computer's IP configuration, connect to
the system and change its IP configuration
to match the IP environment of your
local network. Change your computer's
IP configuration back to its original
settings, and then connect to the NBX
NetSet utility using the new IP address.
See "Establishing IP Connectivity"
page 79 complete information.
NBX NetSet username and passwords are
case-sensitive. For example, NBX NetSet
accepts "administrator" but it rejects
"Administrator" and "ADMINISTRATOR".
See "Adding External Hardware"
page 100 for more information.
Enable MOH audio in NBX NetSet >
System Configuration > System Settings >
System-wide. See "Connecting a
Music-on-Hold (MOH) Input Device"
page 100.
See "Adjusting Music-on-Hold (MOH)
Volume" on page 100.
See "Servicing the Network Call Processor
Battery" on page 170.
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