System-Level Troubleshooting - 3Com 3C10111C - NBX 100 - Modular Exp Base Installation Manual

166 C 10: T
HAPTER ROUBLESHOOTING
System-level
Troubleshooting
For each symptom listed in
order listed.
WARNING: Before you remove any component, shut down the system
software and then turn off the power to the chassis by removing the
chassis power cord. If the system has two power supplies, remove both
power cords.
Table 24 Troubleshooting Actions
Symptom Possible Cause
Date/time display A power surge has
on telephones is corrupted the system
wrong, either time.
incorrect date or
shows random
characters.
Problem with
Network Call
Processor battery.
Your browser No IP connectivity
cannot connect
to the NBX
NetSet utility.
Routing problems
Table 24, perform the suggested actions in the
Suggested Action
If the display shows incorrect date, use
NBX NetSet to reset the system time. If the
display shows random characters, for
example, 00; 0 #, you must:
1 Disconnect power to the chassis that
holds the Call Processor.
2 Wait 60 seconds.
3 Reconnect power to the system.
4 Use NBX NetSet to enter the correct
date and time.
Contact your 3Com NBX
Voice-Authorized Partner.
Verify that the computer you are using to
run the browser has network connectivity.
See"Establishing IP Connectivity"
page 79.
If your local IP environment includes a
proxy server, you might need to
reconfigure your browser parameters to
ignore the proxy server. See the Help for
your browser.
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