Troubleshooting Checklist - HP Xw4600 - Workstation - 2 GB RAM Technical Reference Manual

Table 6-16 Internet access problems (continued)
Problem
Cannot automatically launch
Internet programs.
Internet takes too long to download
websites.

Troubleshooting checklist

Before running diagnostic utilities, use the following checklist to find possible solutions for workstation
or software problems.
●
Is the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
● Is the monitor on?
●
Is the green monitor light illuminated?
●
If the monitor is dim, adjust the monitor brightness and contrast controls.
● Press and hold any key. If the system beeps, the keyboard is operating correctly.
●
Check cables for loose or improper connections.
●
After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive),
reconfigure the workstation.
●
Are all necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Have you removed diskettes, optical disks, and USB drive keys from the drives before powering
on the workstation?
●
Are you running the latest version of BIOS, drivers, and software?
ENWW
Cause
You must log on to the ISP
before some programs will
start.
Modem is not set up properly.
Solution
Log on to the ISP and launch the desired program.
1. Select Start>Control Panel.
2. Double-click System, and then select the Hardware
tab.
3. In the Device Manager area, select the Device
Manager button.
4. Double-click Ports (COM & LPT).
5. Right-click the COM port that your modem uses, and
then select Properties.
6. Under Device status, verify that the modem is working
properly.
7. Under Device usage, verify that the modem is
enabled.
8. If there are further problems, select the
Troubleshoot button and follow the onscreen
instructions.
Troubleshooting checklist 129