System Diagnostics And Troubleshooting; Hp Troubleshooting Resources And Tools; Hp Support Assistant; Hp Help And Support Center - HP Xw4600 - Workstation - 2 GB RAM Technical Reference Manual

6 System diagnostics and
troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes the following topics:
HP troubleshooting resources and tools on page 107
Customer Self Help on page 110
Troubleshooting checklist on page 129
LED color definitions on page 130
Self-troubleshooting with HP Vision Field Diagnostics on page 130
POST error messages on page 140

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.

HP Support Assistant

The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win
7 Help and Support Center functions. This customized utility allows you to access specific information
about an HP Workstation such as configuration information by clicking Start > Help and Support. The
interface also provides customized help and support links to the HP Web site related to the HP
Workstation.
NOTE: The customized HP Support Assistant is not available on Windows XP Professional x32 or x64
Editions, or on Linux.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support.
The interface also provides customized help and support links to the HP Web site related to your HP
Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
NOTE: Currently, HP Help and Support Center does not work on Windows Vista.
ENWW
Topics
HP troubleshooting resources and tools 107