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HP Xw4600 - Workstation - 2 GB RAM Technical Reference Manual

Hp xw4600 workstation - service and technical reference guide
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HP xw4600 Workstation
Service and Technical Reference Guide

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  • Page 1 HP xw4600 Workstation Service and Technical Reference Guide...
  • Page 2 Copyright Information Warranty Trademark Credits © 2008-2009 Copyright Hewlett-Packard Hewlett-Packard Company shall not be liable Microsoft and Windows are U.S. registered Development Company, L.P. for technical or editorial errors or omissions trademarks of Microsoft Corporation. contained herein or for incidental or...
  • Page 3: Table Of Contents

    Table of contents 1 Product overview Product features ........................... 2 System board architecture ....................2 Workstation components ..................... 2 Front panel components ...................... 4 Rear panel components ....................... 5 Serial number and COA label location ................. 6 Maximizing the airflow ......................6 Workstation specifications ........................
  • Page 4 Restoring Windows Vista ........................19 Ordering the RestorePlus! media ..................19 Restoring the operating system ..................19 Restoring Windows XP Professional ....................20 Creating RestorePlus! media ..................... 20 Creating HP Backup and Recovery (HPBR) media ............21 Restoring the operating system ..................22 Using RestorePlus! ...................
  • Page 5 Clearing passwords ................45 DriveLock ..................45 Hood Sensor (Smart Cover Sensor) (optional) ..........48 Setting the Hood Sensor protection level ........48 Hood Lock (Smart Cover Lock) (optional) ............48 Locking the Hood Lock ..............48 Unlocking the Hood Lock ..............49 Using the FailSafe key ..............
  • Page 6 Removing the chassis clamp lock ..............61 Side access panel ......................61 Removing the side access panel ..............61 Replacing the side access panel ............... 62 Hood Sensor (Smart Cover Sensor) (optional) ..............63 Removing the Hood Sensor ................63 Smart Cover Lock solenoid (optional) ................
  • Page 7 Removing the front PCI card guide and fan ............83 Battery ..........................84 Removing the battery ..................85 Installing the battery ..................85 Power connections to drives ....................86 Optical drive (minitower configuration) ................87 Notice for Blu-ray optical drives ................ 87 Blu-ray movie playback ..............
  • Page 8 Helpful hints ........................109 At startup ......................109 During operation ....................109 Customizing the monitor display ..............110 Customer Self Help .......................... 110 Help and Support Center ....................110 HP SoftPaq Download Manager ..................111 Diagnostic LED codes ..................... 111 Troubleshooting scenarios and solutions ................
  • Page 9 7 Configuring RAID devices Maximum hard drive configurations ....................146 Configuring SATA RAID devices ...................... 147 Attaching SATA HDDs ....................147 Configuring system BIOS ....................148 Creating RAID volumes ....................149 Configuring SAS RAID devices ......................150 Supported configurations ....................150 SAS RAID 0 configuration ....................
  • Page 10 ENWW...
  • Page 11: Product Overview

    Product overview This chapter presents an overview of the hardware components of the HP xw4600 Workstation, including the following topics: ● Product features on page 2 ● Workstation specifications on page 7 ● ENERGY STAR Qualification on page 9 ● Dual- and quad-core processors on page 10 ●...
  • Page 12: Product Features

    Product features The following sections describe the HP xw4600 Workstation system board architecture and components. System board architecture The following figure shows the HP xw4600 Workstation system board block diagram. Figure 1-1 System board block diagram Workstation components The following figure shows the components of a typical HP xw4600 Workstation. Drive configurations can vary.
  • Page 13 http://partsurfer.hp.com for current information on supported spare parts. Figure 1-2 Workstation components view Table 1-1 Component view Item Description Item Description Power supply Processor Hard drive Memory module Optical drive System board Side access panel PCI Express card System fan PCI card Chassis Speaker...
  • Page 14: Front Panel Components

    Front panel components The following figure shows the front panel components of a typical HP xw4600 Workstation. Drive configurations can vary. Figure 1-3 Front panel components Table 1-2 Front panel components Item Symbol Description Item Symbol Description Optical drive eject button IEEE-1394 Connector (optional) Power on light Diskette drive eject button...
  • Page 15: Rear Panel Components

    Rear panel components The following figure shows the rear panel components of a typical HP xw4600 Workstation. Figure 1-4 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description Power supply Built-In Self Test (BIST) Padlock loop Universal chassis clamp opening Graphics adapter PS/2 mouse connector (green)
  • Page 16: Serial Number And Coa Label Location

    Serial number and COA label location Each workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Microsoft® Windows® preinstalled systems only). The serial number labels can usually be found on the top panel or on the side or rear of the workstation. Keep this number available when contacting customer service for assistance.
  • Page 17: Workstation Specifications

    Workstation specifications The following table lists the physical characteristics of the HP xw4600 Workstation. Table 1-4 Physical characteristics Weight (typical 16 kg (35 lb.) configuration) Tower dimensions 45 cm (17.7 in.) high 16.8 cm (6.6 in.) wide 45.6 cm (17.9 in.) deep Power supply description The HP xw4600 Workstation includes a 475W, 85% efficient power supply.
  • Page 18: Power Supply Specifications

    WARNING! Do not exceed 110W of 5-V and 3.3-V power combination. Do not exceed 38.0A (456W) of 12V (CPU/B/D) power combination. Do not exceed 475W of total continuous output power. Power supply specifications Table 1-7 Power supply specifications Item Description Power supply 475 watt custom power supply –...
  • Page 19: System Fans

    System fans This workstation includes one rear system fan, one processor heatsink fan, and one power supply fan. In addition, an optional front system fan is available for special environments, and some graphics cards include onboard fans. Resetting the power supply If an overload triggers the power supply overload protection, all power is immediately disconnected.
  • Page 20: Dual- And Quad-Core Processors

    STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo appears on all ENERGY STAR qualified computers. The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. One way products achieve this energy efficiency is by reducing power consumption when not being used through the Microsoft Windows Power Management feature.
  • Page 21: Hp Cool Tools

    HP Cool Tools HP xw4600 Workstation includes additional software preloaded that is not automatically installed when you first boot your system. Additionally, there are a number of preinstalled tools on your workstation that can enhance your workstation experience. To access or learn more about these applications: ●...
  • Page 22: Setting Up The Operating System

    Setting up the operating system This chapter provides setup and update information for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system on page 13 Setting up Red Hat Enterprise Linux on page 14 Setting up Novell SLED on page 15 Updating the workstation on page 15 This chapter also includes information on how to determine that you have the latest BIOS, drivers, and...
  • Page 23: Setting Up The Microsoft Operating System

    Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Professional operating system. With this configuration, you will receive recovery media for Windows Vista operating system only. In case you need to restore or recover the Windows XP Professional operating system in the future, it is important that you create recovery media disks for Windows XP Professional operating system after first boot.
  • Page 24: Setting Up Red Hat Enterprise Linux

    Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image. The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux (RHEL) operating system, The HP Installer Kit for Linux CDs are currently available for download at http://www.hp.com/support/workstation_swdrivers.
  • Page 25: Installing And Customizing Red Hat-Enabled Workstations

    Installing and customizing Red Hat-enabled workstations Linux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation.
  • Page 26: Determining Current Bios

    Determining current BIOS To determine the current BIOS of the workstation during system power up: Wait for F10=setup to appear on the lower right corner of the screen. Press to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website.
  • Page 27: Upgrading Bios

    Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: Go to http://www.hp.com/go/workstationsupport. Select Download Drivers and Software from the left menu column under Tasks. Follow the instructions to locate the latest BIOS available for the workstation. If the BIOS on the Web site is the same as the version on your system, no further action is required.
  • Page 28: Restoring The Operating System

    Restoring the operating system This chapter describes how to restore the Windows or Linux operating system. It includes these topics: Topics Restore methods on page 18 Ordering backup software on page 19 Restoring Windows Vista on page 19 Restoring Windows XP Professional on page 20 Restoring Novell SLED on page 22 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus! process.
  • Page 29: Ordering Backup Software

    Ordering backup software If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region seehttp://www.hp.com/ support/contactHP. Restoring Windows Vista This section describes how to restore Windows Vista. Ordering the RestorePlus! media If you ordered restore media with your workstation, the media is included with your workstation components.
  • Page 30: Restoring Windows Xp Professional

    Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system. NOTE: The workstation must have a CD or DVD writer installed to create the media set. Creating RestorePlus! media The RestorePlus! kit can be created using the files contained on the hard drive. To create the restore media: Boot the workstation.
  • Page 31: Creating Hp Backup And Recovery (Hpbr) Media

    Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation. The documentation can be accessed during installation. The Initial Recovery Point can be burned to optical media and used to recover a system.
  • Page 32: Restoring The Operating System

    Restoring the operating system CAUTION: Before you restore the operating system, back up your data. When you run RestorePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you run RestorePlus! from the recovery partition, only the root (C:) partition is affected.
  • Page 33 NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED...
  • Page 34: System Management

    System management This section describes the various tools and utilities that provide system management for your workstation and includes the following topics: Topics Computer Setup (F10) Utility on page 24 Workstation management on page 33 Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ●...
  • Page 35 ● Enter the Asset Tag or property identification number assigned by your company to this workstation. ● Enable power-on password prompts during system restarts (warm-boots) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC.
  • Page 36: Bios Rom

    BIOS ROM The BIOS ROM is a collection of machine language programs stored as firmware in ROM. It includes functions such as POST, PCI device initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peripheral Interface (SPI) port. The firmware contained in the BIOS ROM supports the following systems and specifications: ●...
  • Page 37: Computer Setup (F10) Utility Menu

    Computer Setup (F10) Utility menu NOTE: With new BIOS releases, the following content is subject to change , so your menu might appear different than shown. Table 4-1 Computer Setup (F10) Utility menu descriptions Heading Option Description ● File System Product Name Information ●...
  • Page 38 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Multisector Transfers options are 8, 16, and Disable (16 is the default). Transfer Mode specifies the active data transfer mode. Options (which are subject to device capabilities) are: Max UDMA, PIO 0, Max PIO, Enhanced DMA, and Ultra DMA0 (Max UDMA is the default).
  • Page 39 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Power-On Enables you to set and enable the power-on password. Password Password Lock Legacy Resources–Prevents the operating system from changing resources to Serial, Options Parallel, and Diskette controller. Setup Browse Mode–If a setup password is created, this mode enables read-only access to the F10 Setup menu for users without a password.
  • Page 40 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description DriveLock Allows you to select a hard drive, enable or disable DriveLock security on that drive, and set a Security DriveLock password. This option appears only if your drive supports DriveLock. CAUTION: Enabling DriveLock can render a hard drive permanently inaccessible if the master password is lost or forgotten.
  • Page 41 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Advanced** Power-On Allows you to set: Options ● POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST Messages (Enable or Disable). ● F9 Prompt (Enable or Disable). Enabling this feature displays F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed.
  • Page 42 Table 4-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Bus Options The options are: ● PCI SERR# Generation (Enable/Disable) ● PCI VGA Palette Snooping (Enable/Disable) ● ECC Support (Enable/Disable) ● Device Options Printer Mode (EPP + ECP, Output-Only, Bi-Directional) ●...
  • Page 43: Workstation Management

    Workstation management The HP Client Management Solutions (CMS) which are available for download from http://www.hp.com/ go/easydeploy are standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes capabilities, features, and key components of workstation management including: Topics Initial workstation configuration and deployment on page 34 Installing a remote system on page 34...
  • Page 44: Initial Workstation Configuration And Deployment

    Initial workstation configuration and deployment Your workstation includes a preinstalled system software image. After a brief software unbundling process, the workstation is ready to use. If you prefer to replace the preinstalled software image with a customized set of system and application software, several methods are available for deploying a customized software image, including: ●...
  • Page 45: Copying A Setup Configuration To A Single Workstation

    Copying a setup configuration to a single workstation CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation. Select a setup configuration to copy, and then reboot the workstation.
  • Page 46: Copying A Setup Configuration To Multiple Workstations

    Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result . For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation.
  • Page 47: Updating And Managing Software

    Updating and managing software HP provides several tools for managing and updating software on desktops and workstations: HP Client Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change Notification, and Subscriber’s Choice. HP Client Manager Software HP Client Manager Software (HP CMS) assists customers in managing workstation hardware. It offers: ●...
  • Page 48: Proactive Change Notification

    Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site to proactively and automatically: ● Send you Proactive Change Notification (PCN) emails informing you up to 60 days in advance about hardware and software changes to most commercial workstations and servers ●...
  • Page 49: Rom Flash

    ROM Flash Your HP workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/files.
  • Page 50: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to check for a valid system ROM flash when power to the system is restored. ●...
  • Page 51: Asset Tracking And Security

    Asset tracking and security Asset tracking features incorporated into your workstation provide asset tracking data that can be managed using HP Systems Insight Manager (SIM), HP Client Manager Software, or other systems management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage investments in existing tools.
  • Page 52: Password Security

    Password security The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.
  • Page 53: Entering A Power-On Password

    To establish a power-on password through the Computer (F10) menu: Power on or restart the workstation. As soon as your workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the key at the appropriate time, you must restart the workstation,...
  • Page 54 NOTE: If you do not press at the appropriate time, you must restart the workstation, and then press and hold the key again to access the utility. If you are using a PS 2 keyboard, you might see a keyboard error message—disregard it. When the key icon appears, enter the current password, a slash (/) or alternative delimiter character, your new password, another slash (/) or alternative delimiter character, and your new password again as shown:...
  • Page 55: Deleting A Power-On Or Setup Password

    Deleting a power-on or setup password Power on or restart the workstation. To delete the power-on password, go to step 4. To delete the setup password, as soon as the workstation is powered on, press and hold the key until you enter the Computer Setup (F10) Utility. (Press Enter to bypass the title screen, if necessary.)
  • Page 56 DriveLock uses an industry-standard security feature that prevents unauthorized access to the data on an ATA hard drive. DriveLock has been implemented as an extension to Computer Setup (F10) functions. It is only available when hard drives that support the ATA security command set are detected. On HP workstations, it is not available when the SATA emulation mode is RAID+AHCI or RAID.
  • Page 57 master or user password. For a warm-boot, you must enter the same password used to unlock the drive during the preceding cold-boot. Users are given two attempts to enter a correct password. During cold- boot, if neither attempt succeeds, POST continues but the drive remains inaccessible. During a warm- boot or restart from Windows, if neither attempt succeeds, POST halts and the user is instructed to cycle power.
  • Page 58: Hood Sensor (Smart Cover Sensor) (Optional)

    Hood Sensor (Smart Cover Sensor) (optional) The optional Hood Sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed (if the sensor has been properly configured in the Computer Setup (F10) Utility). There are three levels of Hood Sensor protection: Table 4-5 Hood Sensor protection levels Level...
  • Page 59: Unlocking The Hood Lock

    Unlocking the Hood Lock Turn on or restart the workstation. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility.
  • Page 60: Drive Protection System

    Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives that is installed in select HP workstations. The DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using the DPS, and a permanent record of key information is written onto each drive.
  • Page 61: Removal And Replacement Procedures

    Removal and replacement procedures This chapter describes the removal and replacement procedures for most internal workstation components including the following topics: Topics Warnings and cautions on page 51 Service considerations on page 52 Customer Self-Repair on page 56 Predisassembly procedures on page 57 System board components on page 57 Removing and replacing components on page 58 Product recycling on page 106...
  • Page 62: Service Considerations

    CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin.
  • Page 63: Preventing Esd Equipment Damage

    Table 5-1 Static electricity Relative humidity Event Walking across carpet 7,500V 15,000V 35,000V Walking across vinyl floor 3,000V 5,000V 12,000V Motions of bench worker 400V 800V 6,000V Removing bubble pack from PCB 7,000V 20,000V 26,500V Packing PCBs in foam-lined box 5,000V 11,000V 21,000V...
  • Page 64: Grounding The Work Area

    Grounding the work area To prevent static damage in your work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ●...
  • Page 65: Screws

    Screws The screws used in the workstation are not interchangeable. Metric screws are used for optical and diskette devices, and American National Standards Institute (ANSI) screws are used for hard drives. If an incorrect screw is used during the reassembly process, it can damage the workstation. HP strongly recommends that you keep all screws removed during disassembly with the removed part, and then returned to their proper locations.
  • Page 66: Cables And Connectors

    WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel, or lifting it incorrectly, could cause the workstation to fall, causing possible injury to you, and damage to the workstation. To properly and safely lift the workstation, lift from the bottom of the workstation for either the desktop or minitower configuration.
  • Page 67: Predisassembly Procedures

    Predisassembly procedures Perform the following steps before servicing the workstation: Close all open software applications. Remove all diskettes, CDs, and DVDs from the workstation. Shut down the operating system. Power off the workstation and all peripheral devices connected to it. Remove or disengage all security devices that prevent you from opening the workstation.
  • Page 68: Removing And Replacing Components

    Table 5-4 System board components (continued) Component Component Component Main power Front audio Chassis intrusion switch Auxiliary audio Parallel Password jumper PCI 32/33 Serial SATA PCI Express x16 * Electrically x4 bandwidth Removing and replacing components This section provides procedures to remove and install hardware components on your workstation. Before servicing your workstation, review the safety information and precautions in the Service considerations on page...
  • Page 69: Disassembly Order

    Disassembly order Use the following table to determine the sequence in which to remove major workstation components. Table 5-5 Workstation component disassembly order Predisassembly (Predisassembly procedures on page Security lock (Security lock (Padlock loop) (optional) on page 59 Side access panel (Side access panel on page Hood Sensor (Hood Sensor (Smart Cover Sensor) (optional) on page...
  • Page 70: Removing The Security Lock

    Removing the security lock To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following figure. Figure 5-3 Removing the security lock Cable lock (optional) If a cable lock is installed on your workstation, remove it before servicing the workstation. Removing the cable lock To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following figure.
  • Page 71: Removing The Chassis Clamp Lock

    Removing the chassis clamp lock To remove the lock: Unlock the device and remove the locking mechanism. Figure 5-5 Unlocking the device Remove the screw attaching the lock to the chassis. Figure 5-6 Removing the lock screws Side access panel Before accessing the internal components of the workstation, the side access panel must be removed.
  • Page 72: Replacing The Side Access Panel

    WARNING! Before removing the workstation side access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (Predisassembly procedures on page 57). Unlock any locks that may be present (cable lock or padlock). Pull open the access panel handle (1).
  • Page 73: Hood Sensor (Smart Cover Sensor) (Optional)

    Hood Sensor (Smart Cover Sensor) (optional) This section describes how to remove the Hood Sensor. Removing the Hood Sensor To remove the Hood Sensor: Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Removing the side access panel on page 61).
  • Page 74: Front Bezel

    Disconnect the solenoid cable from the system board (1). Figure 5-10 Removing the Smart Cover Lock solenoid assembly Using the FailSafe key (T-15 wrench), unscrew the two screws from the back of the chassis (2). Slide the solenoid assembly away from the chassis and out of the workstation (3). NOTE: To install the Smart Cover Lock solenoid assembly, reverse the previous steps.
  • Page 75: Removing The Front Bezel

    Removing the front bezel To remove the front bezel: Lift the two release snaps located on the front bezel (1). Figure 5-11 Removing the front bezel Rotate the front bezel away from the chassis to remove the bezel (2). Replacing the front bezel To replace the front bezel, align front bezel on the bottom and rotate in until it snaps into place.
  • Page 76: Front Panel I/O Device Assembly

    Gently push the subpanel out the back of the front bezel (1). Figure 5-12 Removing the bezel blanks Remove the desired bezel blank by applying outward pressure on the subpanel (1) and pulling the blank away (2). NOTE: The bezel blanks are keyed to assist you in replacing them. Also, the subpanel can be rotated 90 degrees to install optical drives in a desktop orientation.
  • Page 77: Installing The Front Panel I/O Device Assembly

    Remove the two smaller Torx screws (1) that hold the front panel I/O device assembly and bracket to the chassis (3). Figure 5-14 Removing the front panel I/O device assembly Remove the two larger Torx screws (2) that hold the front panel I/O device assembly to the bracket (3).
  • Page 78: Power Button Assembly

    Screw the bracket to the front panel I/O device assembly, and then screw the bracket to the chassis. Connect the front audio cable to the audio connector (1). Connect the front USB cable to the USB connector (2). Connect the front control panel cable to the control panel connector (3). If an IEEE-1394 card is installed, connect the front IEEE-1394 cable to the card connector.
  • Page 79: System Speaker

    Press in on the clips that secure the power button assembly to the chassis (1). Figure 5-17 Removing the power button assembly Dislodge the metal clip from the chassis by rocking the power button assembly back and forth, and then slide the power button assembly out from the front of the chassis (2). NOTE: To replace the power button assembly, reverse the previous steps.
  • Page 80: Power Supply

    Disconnect the speaker cable from the system board (1). Figure 5-18 Removing a system speaker Remove the four screws (2) securing the speaker to the chassis and remove the speaker from the chassis (3). NOTE: To replace the speaker, reverse the previous steps. Power supply This section describes how to remove the power supply.
  • Page 81: System Fan Assembly

    Remove the four screws from the back panel (1). Figure 5-19 Removing the power supply Slide the power supply toward the front of the chassis and lift it out of the chassis (2). NOTE: To replace the power supply, reverse the previous steps. System fan assembly This section describes how to remove the system fan assembly.
  • Page 82: Memory

    Disconnect the fan plug from the system board (1). Figure 5-20 Removing the system fan Use a cross-tip screwdriver to remove the four screws from the rear of the chassis (2). Lift the system fan out of the chassis (3). CAUTION: When replacing the system fan, be sure that the fan is seated with the airflow direction arrow pointing toward the rear of the chassis.
  • Page 83: Installing A Memory Module

    Push gently outward on the socket levers (1). Figure 5-21 Removing a memory module Lift the DIMM straight up and out of the socket. Store the DIMM in an anti static bag (2). Installing a memory module This section describes how to install a memory module. Supported DIMM configurations The HP xw4600 Workstation supports these memory module configurations: ●...
  • Page 84: Required Dimm Installation Order

    Required DIMM installation order Use the following illustration as a guide for installing memory: ● If installing only one DIMM, it must be installed in socket (1). ● The first DIMM pair must be installed in sockets (1) and (3). ●...
  • Page 85 Push gently outward on the socket levers. Figure 5-23 Opening the DIMM socket levers Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). Secure the socket levers (2). Figure 5-24 Installing a memory module ENWW Removing and replacing components...
  • Page 86: Pci Card Slots

    PCI card slots The following figure illustrates the xw4600 Workstation PCI card slots. Figure 5-25 Identifying PCI card slots Table 5-6 PCI slots Slot Type Slot power (Maximum) PC-Express x1 PCI-Express x16* PCI-Express x8 (x4) PCI-Express x16* PCI 32/33 PCI 32/33 PCI 32/33 * The maximum graphics configuration can be: two 75W cards (one in slot two;...
  • Page 87: Removing A Pci Card Support Bracket

    Removing a PCI card support bracket To remove a PCI card support bracket: Disconnect power from the system (Predisassembly procedures on page 57) and remove the side access panel (Removing the side access panel on page Remove the two screws that attach the bracket to the chassis (1). Figure 5-26 Removing a PCI card support bracket Lift the bracket out of the chassis (2).
  • Page 88: Pci Express Cards

    Align the rear bracket with the holes in the rear of the chassis (1), and then rotate the bracket down into position (2). Figure 5-27 Installing a PCI card support bracket Secure the bracket to the chassis with two screws (3). PCI Express cards PCI Express improves system attributes and enables a low-power, scalable, high-bandwidth communication path using a small number of connections, or wires, compared to traditional parallel...
  • Page 89: Installing A Pci Express Card

    Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-28 Removing a PCI Express card If removing a PCI Express x16 graphics card, press in on the release lever (2) while lifting the card (3) out of the chassis.
  • Page 90: Pci Card

    Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-29 Installing a PCI Express card Remove the PCI slot cover (2). Align the keyed components of the PCI card with the slot , and then firmly seat the card in the slot (3).
  • Page 91: Installing A Pci Card

    Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-30 Removing a PCI card Lift the PCI card out of the chassis (2). Store the card in an anti static bag. Install a PCI slot cover and close the PCI retention clamp.
  • Page 92: Ieee-1394 Card (Optional)

    Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-31 Installing a PCI card Remove the PCI slot cover (2). Align the keyed components of the PCI card with the slot , and then firmly seat the card in the slot (3).
  • Page 93: Front Pci Card Guide And Fan Removal (Optional)

    Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-32 Removing an IEEE-1394 card Disconnect the front I/O cable and power cable from the card (2). Lift the IEEE-1394 card out of the chassis (3). Store the card in an anti static bag. Install a PCI slot cover and close the PCI card retention clamp.
  • Page 94: Battery

    Disconnect the fan wire from the connector on the system board and thread it out of the card guide (1). Figure 5-33 Removing the front fan housing/card guide Unsnap the fan housing/card guide from the chassis (2) and lift it out of the chassis (3). Remove the fan from the fan housing/card guide by applying outward pressure on the fan housing while pushing the fan out of the housing.
  • Page 95: Removing The Battery

    WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 60°C (140°F). CAUTION: Before removing the battery, ensure that the CMOS settings are backed up in case they are lost when the battery is removed.
  • Page 96: Power Connections To Drives

    Power connections to drives For help identifying power cables, see the following figure. Ensure that all cables are routed or tied so that they cannot interfere with the processor heatsink fans. Figure 5-36 Identifying workstation power connectors for a typical configuration Table 5-8 Workstation power connector description Item...
  • Page 97: Optical Drive (Minitower Configuration)

    Table 5-8 Workstation power connector description (continued) Item Description 1394 card Graphics card Optical drive (minitower configuration) This section describes how to remove and install an optical disk drive in a minitower workstation configuration. Notice for Blu-ray optical drives If you installed a Blu-ray optical drive, note the following: Blu-ray movie playback As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product.
  • Page 98: Removing An Optical Drive (Minitower Configuration)

    Removing an optical drive (minitower configuration) Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and then remove the front bezel (Removing the front bezel on page 65).
  • Page 99: Installing An Optical Drive (Minitower Configuration)

    After removing the optical drive (1), if you plan to install another drive, remove only the four guide screws from the drive casing (2). Figure 5-39 Removing the optical drive screws Installing an optical drive (minitower configuration) Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel...
  • Page 100: Optical Drive (Desktop Configuration)

    CAUTION: Ensure that the optical drive is secure in the workstation chassis by pulling on the drive to see if it can become easily disengaged. Failure to properly secure the drive can damage the drive when moving the workstation. Connect the power and data cables to the drive and system board. NOTE: SATA optical drives can be configured in a workstation with SATA hard drives.
  • Page 101: Installing An Optical Drive (Desktop Configuration)

    Press down on the yellow drive-lock release lever (1) and gently slide the drive out of the chassis (2). Figure 5-42 Removing the optical drive from chassis After pulling the drive out (1), if you plan to install another drive, remove only the four guide screws from the drive (2).
  • Page 102: Diskette Drive (Optional)

    Install the four black metric M3 guide screws into the drive (1). Figure 5-44 Installing the optical drive Align the screws with the grooves in the drive bay and gently slide the drive into the casing until it snaps into place (2). CAUTION: Ensure that the optical drive is secure in the workstation chassis by pulling the drive to see if it can become disengaged.
  • Page 103: Sas Hard Drive

    Disconnect the power (1) and data (2) cables from the back of the diskette drive. Figure 5-45 Disconnecting the diskette drive cables Lift the green drive-lock release tab (1) and gently slide the drive out of the chassis at the same time (2).
  • Page 104 Disconnect the power (1) and data (2) cables from the hard drive. Figure 5-47 Disconnecting the SAS hard drive cables Lift the green drive-lock release tab (1), and then slide the hard drive out of the chassis (2). Figure 5-48 Removing the SAS hard drive Remove the four guide screws from the hard drive and retain them for later use.
  • Page 105: Installing A Sas Hard Drive

    Installing a SAS hard drive Disconnect power from the system (Predisassembly procedures on page 57), and then remove the side access panel (Removing the side access panel on page 61). Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive. Figure 5-49 Attaching the SAS-SATA adapter to the SAS hard drive Install the four silver, ANSI 6–32 guide screws into the hard drive.
  • Page 106 Push the drive into the selected bay until it snaps into place (1). Figure 5-50 Installing the SAS hard drive Attach the power (2) and data (3) cables to the SAS drive. Insert the SAS controller card into an available PCI slot in the workstation chassis. Connect the data cable from the hard drive (1) to the controller card (2).
  • Page 107: Sata Hard Drive

    SATA hard drive For more information about SATA hard drives and SATA RAID configurations, see Configuring RAID devices on page 146. This section describes how to remove and install a SATA hard drive. Removing a SATA hard drive To remove a SATA hard drive: Disconnect power from the system (Predisassembly procedures on page 57), and then remove...
  • Page 108: Installing A Sata Hard Drive

    Lift the green drive-lock release tab (1) and slide the hard drive out of the chassis (2). Figure 5-53 Removing the SATA hard drive Remove the four guide screws from the hard drive and retain them for later use. Installing a SATA hard drive To install one or two SATA hard drives: Disconnect power from the system (Predisassembly procedures on page...
  • Page 109 Attach the data (1) and power (2) cables to the SATA drive. Figure 5-54 Connecting the SATA cables to the SATA drive For a single SATA drive, connect the SATA 0 data cable from the hard drive (1) to the SATA0 port (2) in the workstation chassis.
  • Page 110: Installing Sata Hard Drives In The Optical Drive Bays (Optional)

    Installing SATA hard drives in the optical drive bays (optional) If necessary, remove the EMI shield. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and then remove the front bezel (Removing the front bezel on page 65).
  • Page 111: Processor Heatsink

    Connect the data cable to the hard drive (1) and to the system board (2). Figure 5-58 Connecting the data cable Connect the power cable (not shown). Processor heatsink This section describes how to remove and install a processor heatsink. NOTE: Not all heatsinks are the same.
  • Page 112 Slowly and evenly loosen one pair of diagonally opposite screws (1) from the processor until the screw shanks disengage from the system board. Loosen the remaining pair (2). CAUTION: Do not fully loosen one screw, and then move on to the next. Loosen all screws a little at a time, ensuring that the processor remains level.
  • Page 113: Installing The Processor Heatsink

    Installing the processor heatsink To install a heatsink: Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61). and then remove the processor heatsink (Removing the processor heatsink on page 101).
  • Page 114: Installing A System Processor

    Raise the processor socket lever (1) and open the cover (2). Figure 5-61 Removing the system processor CAUTION: The processor socket contacts are delicate. To avoid bending the contacts, use extreme care when handling the processor. Pull the processor straight out of the socket (3). CAUTION: Do not touch the processor socket pins or the gold pads underneath the processor.
  • Page 115: System Board

    Align the triangle on the top of the processor with the triangle on the corner of the processor socket, and then install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Close the socket cover and lightly press down on processor while closing the socket lever.
  • Page 116: Installing The System Board

    Press the release tab as shown in the following illustration (1). Figure 5-63 Removing the system board Slide the system board toward the front of the chassis and then lift it out of the workstation (2). Installing the system board To install the system board: Set the system board in the chassis, slightly away from the rear of the chassis.
  • Page 117: System Diagnostics And Troubleshooting

    System diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes the following topics: Topics HP troubleshooting resources and tools on page 107 Customer Self Help on page 110 Troubleshooting checklist on page 129 LED color definitions on page 130 Self-troubleshooting with HP Vision Field Diagnostics on page 130 POST error messages on page 140...
  • Page 118: E-Support

    E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support/workstation_manuals—Provides the latest online documentation. ●...
  • Page 119: Product Change Notifications

    Under Resources for <your selected product>, select See more…. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process.
  • Page 120: Customizing The Monitor Display

    ● If you are working on a network, plug another workstation with a different cable into the network connection. There might be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and verify if the workstation functions properly.
  • Page 121: Hp Softpaq Download Manager

    HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you to download software updates for your workstation from the HP support site. To use the download manager: Go to http://www.hp.com/support/workstation_swdrivers. Select your workstation model, operating system, and language, and then click Find Available SoftPaqs.
  • Page 122 Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Blinks red 2 times (once per Thermal shutdown has occurred: second), then a 2–second Ensure that the workstation air vents are not blocked and the cooling fan is pause, and then 2 beeps running.
  • Page 123: Troubleshooting Scenarios And Solutions

    Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Blinks red 8 times (once per Invalid ROM based on bad checksum. second), then a 2-second Reflash the ROM. pause, and then 8 beeps Replace the system board.
  • Page 124: Solving Power Supply Problems

    Table 6-2 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection Be sure workstation air vents are not blocked and the automatically and the Power activated. cooling fan is running. LED flashes red 2 times (once A fan might be blocked or not Open the access panel, press the power button, and every second), followed by a 2-...
  • Page 125 To test the power supply: Unplug the AC power. Disconnect all internal power supply cables from the system board. Plug in AC power. ● If the green BIST LED (illustrated below) on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional.
  • Page 126: Solving Diskette Problems

    Table 6-3 Power supply problems (continued) Problem Cause Solution Workstation powered off Processor thermal protection Be sure that the workstation air vents are not blocked automatically and the Power LED activated. and the cooling fan is running. flashes red 2 times (once every A fan might be blocked or not Open the access panel, press the power button, and second), followed by a 2-second...
  • Page 127: Solving Hard Drive Problems

    Table 6-4 Diskette problems (continued) Problem Cause Solution Writing to the wrong drive. Verify the drive letter in the path statement. Not enough space is left on the Use another diskette. diskette. Diskette write-control is Use the Computer Setup (F10) Utility to verify the storage enabled.
  • Page 128: Solving Display Problems

    Table 6-5 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. The directory structure is bad, Right-click Start, select Explore, and select a drive. or there is a problem with a file. Select File>Properties>Tools. Under Error-checking, select Check Now. Drive not found (identified).
  • Page 129 Table 6-6 Display problems (continued) Problem Cause Solution Screen blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your password. enabled. System ROM is bad; system is Reflash the ROM using a SoftPaq. running in FailSafe Boot Block mode (indicated by 8 beeps).
  • Page 130: Solving Audio Problems

    Table 6-6 Display problems (continued) Problem Cause Solution The picture is broken up, rolls, The monitor connections might Be sure the monitor cable is securely connected to the jitters, or flashes. be incomplete, or the monitor workstation. might be incorrectly adjusted. In a two-monitor system, or if another monitor is in close proximity, ensure that the monitors are not interfering with each other’s electromagnetic field by...
  • Page 131: Solving Printer Problems

    Table 6-7 Audio problems (continued) Problem Cause Solution Digital CD audio is Enable digital CD audio: not enabled. From the Control Panel, select System. On the Hardware tab, select the Device Manager button. Right-click the CD/DVD device and select Properties. On the Properties tab, ensure that Enable digital CD audio for this CD-ROM device is selected.
  • Page 132: Solving Keyboard And Mouse Problems

    Table 6-8 Printer problems (continued) Problem Cause Solution The correct printer driver for Install the correct printer driver for the application. the application is not installed. Try printing using the MS-DOS command: DIR C:\> [printer port] where printer port is the address of the printer used. If the printer works, reload the printer driver.
  • Page 133: Solving Front Panel Component Problems

    Table 6-9 Keyboard and mouse problems (continued) Problem Cause Solution Mouse needs repairs. Replace the mouse. Workstation is in Standby Press the power button to resume from Standby mode. mode. Mouse only moved vertically or Mouse rollerball is dirty. Remove the rollerball cover from the bottom of the mouse, horizontally, or the movement is clean it, and then replace cover.
  • Page 134: Solving Hardware Installation Problems

    Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play (PnP) device, the operating system automatically recognizes the device and configures the workstation. If you install a nonPnP device, you must reconfigure the workstation after completing installation of the new hardware.
  • Page 135: Solving Network Problems

    Solving network problems The following table provides fixes for common network problems. Table 6-12 Network problems Problem Cause Solution Wake-on-LAN feature is not Wake-on-LAN is not enabled. Use the network control application to enable Wake-on- functioning. LAN. Network driver does not detect Network controller is disabled.
  • Page 136: Solving Memory Problems

    Table 6-12 Network problems (continued) Problem Cause Solution Network controller stops working The files containing the network Reinstall the network drivers using the Restore Plus! CD. without apparent cause. drivers are corrupted. The cable is not securely Be sure that both ends of the cable are securely attached connected.
  • Page 137: Solving Processor Problems

    Solving processor problems Table 6-14 Processor problems Problem Cause Solution Poor performance is experienced. Processor is hot. Be sure the airflow to the workstation is not blocked. Be sure the fans are connected and working properly (some fans only operate when needed). Be sure the processor heatsink is installed properly.
  • Page 138: Solving Internet Access Problems

    Table 6-15 DVD problems (continued) Problem Cause Solution Windows does not detect the Use Device Manager to remove or uninstall the DVD-ROM drive. device. Restart the workstation and allow Windows to detect the device. Recording audio CDs is difficult or Wrong or poor-quality media Use a slower recording speed.
  • Page 139: Troubleshooting Checklist

    Table 6-16 Internet access problems (continued) Problem Cause Solution Cannot automatically launch You must log on to the ISP Log on to the ISP and launch the desired program. Internet programs. before some programs will start. Internet takes too long to download Modem is not set up properly.
  • Page 140: Led Color Definitions

    System is in Hibernate, or it is off Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems.
  • Page 141: Overview

    ● True End2End diagnostics – same diagnostics modules used in factory ● Easy to obtain ◦ Download from Web ◦ USB key bootable or CD bootable ◦ Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues.
  • Page 142: Downloading And Accessing Hp Vision Field Diagnostics

    Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from the HP Web site to a DVD or USB, and then use it to perform diagnostics on the workstation: Go to http://www.hp.com. Select the Support &...
  • Page 143: Accessing Hp Vision Field Diagnostics On The Workstation

    Accessing HP Vision Field Diagnostics on the workstation The following procedures describe how to access the HP Vision Field Diagnostics utilities that are included in the workstation software. Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Field Diagnostics. NOTE: Using a USB key is the most convenient method to access the HP Vision Field Diagnostics.
  • Page 144: User Interface

    User interface The HP Vision Field Diagnostics application provides six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for your system. Tests are started there. ●...
  • Page 145 ● Miscellaneous — List any devices or data that doesn't belong to any other Category. ● Processors - Shows system processors. ● Storage — Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ●...
  • Page 146: Test Tab

    Test tab The Test tab lists all available diagnostics. The lists have been tailored according to your system configuration. Individual test may be selected or unselected. The following Test Modes exist: ● Quick — This test selection was picked to perform quickly while covering your entire hardware. Test parameters cannot be modified.
  • Page 147 Click the Start Test button to start the testing. The Status tab, which allows you to monitor the progress of the tests, is automatically displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to display detailed information and recommended actions.
  • Page 148: Status Tab

    Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test. The color coded status are black, blue, green, red, and orange. The Status tab colors are: ●...
  • Page 149: Help Tab

    ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID.
  • Page 150: Saving And Printing Information In Hp Vision Field Diagnostics

    Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
  • Page 151 Table 6-18 POST error messages (continued) Screen message Probable cause Recommended action 162—System Options Not Set Configuration incorrect. RTC battery Run Computer Setup (F10) Utility. might need replacement. Set the date and time from the Control Panel or in the setup utility (depending on the operating system).
  • Page 152 Table 6-18 POST error messages (continued) Screen message Probable cause Recommended action 215—Memory Mismatch There are one or more mismatched See the illustration on the side access panel for the Warning pairs of DIMMs between channel A and correct memory configurations, and reseat the DIMMs channel B.
  • Page 153 Table 6-18 POST error messages (continued) Screen message Probable cause Recommended action 601—Diskette Controller Error Diskette controller circuitry or diskette Run the Computer Setup (F10) utiltiy. drive circuitry incorrect. Verify and replace cables. Clear CMOS. Replace diskette drive. Replace the system board. 605—Diskette Drive Type Mismatch in drive type.
  • Page 154 Table 6-18 POST error messages (continued) Screen message Probable cause Recommended action 1781—Disk 1 Failure The drive is not installed correctly or Be sure that any jumpers are set correctly and that has failed. power and drive cables are connected, both to the drive and the system board.
  • Page 155 Table 6-18 POST error messages (continued) Screen message Probable cause Recommended action 1802—Processor Not The system board does not support the Replace the processor with a compatible one. Supported processor. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS downloaded from Processor the installed processor.
  • Page 156: Configuring Raid Devices

    Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices, and includes these topics: Topics Maximum hard drive configurations on page 146 Configuring SATA RAID devices on page 147 Configuring SAS RAID devices on page 150 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs.
  • Page 157: Configuring Sata Raid Devices

    Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes. The following SATA RAID configurations are supported on this workstation: ● Up to the workstation-specific maximum number of internal SATA hard disk drives and eSATA drives (if you use an optional eSATA bulkhead cable) ●...
  • Page 158: Configuring System Bios

    Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. To enter the system BIOS setup, press F10. Use the arrow keys to highlight the desired language, and then press Enter. Use the arrows to highlight Storage>Storage Options, and then press Enter. Use the up or down arrow key to highlight SATA Emulation.
  • Page 159: Creating Raid Volumes

    Creating RAID volumes To create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted If required, refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume.
  • Page 160: Configuring Sas Raid Devices

    Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation: NOTE: This section does not apply to configuring SAS RAID in the Linux environment. For Linux SAS RAID information, including supported configurations, refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals.
  • Page 161: Sas Raid 0 Configuration

    SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 162: Sas Raid 1 Configuration

    SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 163: Sas Raid 1E Configuration

    SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOS- based configuration utility. The procedure assumes that the system has the required disk and disk controllers. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp.
  • Page 164: Deleting Raid Volumes

    Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select an adapter. Press Enter to go to the Adapter Properties screen.
  • Page 165: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on page 155 Resetting the password jumper on page 155 Resetting the password jumper on page 155 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
  • Page 166: Clearing And Resetting The Cmos

    Remove the access panel. Locate the password header and jumper. The password header is E49. NOTE: Ensure that the AC power cord is disconnected from the power outlet. The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the service label located on the inside of the workstation access panel, or see System board components on page...
  • Page 167: Using The Computer Setup (F10) Utility To Reset Cmos

    NOTE: Be sure that the AC power cord is disconnected from the power outlet. The CMOS button does not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see System board components on page Replace the access panel.
  • Page 168: Appendix A Appendix A-Connector Pins

    Appendix A—Connector pins Connector pin descriptions Workstation keyboard connector Signal Data Unused Ground +5 VDC Clock Unused Workstation mouse connector Signal Data Unused Ground +5 VDC Clock Unused Workstation Ethernet connector 10/100–MbSignal 1000–Mb signal (+) Transmit Data TX/RX (-) Transmit Data TX/RX –...
  • Page 169 Workstation parallel connector Signal Signal Signal Strobe Data Bit 5 Select Data Bit 0 Data Bit 6 Auto Linefeed Data Bit 1 Data Bit 7 Error Data Bit 2 Acknowledge Initialize Printer Data Bit 3 Busy Select IN Signal Data Bit 4 Paper End 18-25 Ground...
  • Page 170 Workstation IEEE 1394 connector Signal Power TPB- TPB+ TPA- TPA+ Microphone cable connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone cable connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Line-in audio cable connector (1/8 inch) Signal 1 (Tip)
  • Page 171 SATA drive connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3V power 5V power 3.3V power 5V power 3.3V power Ground Ground Ground Reserved S5** Ground Ground S6** Ground 12V power Ground 5V power 12V power * S2 and S3 differential signal pair 12V power **S5 and S6 differential signal pair SAS drive connector...
  • Page 172 SAS drive connector Segment Backplane Plug and receptacle cable receptacles Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge 162 Appendix A Appendix A—Connector pins ENWW...
  • Page 173 Workstation VGA connector Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5 VDC Vertical Sync DDC Serial Clock DVI-I cable connector Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+...
  • Page 174 24-pin main power cable connector +3.3V +3.3V +3.3V -12V +5 Vaux +12 V-B PS_ON_L +12 V-B +12V-D +12V-D 4-pin power (CPU/memory/aux. sys. Color Signal board) cable connector +12 VCPU +12 VCPU 164 Appendix A Appendix A—Connector pins ENWW...
  • Page 175 6-pin power (auxiliary PCI Express) Color Signal cable connector +12 V-D +12 V-D +12 V-D CAUTION: Ensure that you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables have different pin counts and different colors.
  • Page 176 Internal USB system board 2x5 Signal connector CAUTION: Possible equipment damage. USB6 The 2x5 system board connector can be USB7 mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector. To prevent damage to the connectors, always connect a narrow 1x5 option cable (not keyed) connector to pins 1,3,5, and 7 only of the...
  • Page 177 Workstation FDD connector Signal Signal Unused Ground Ground FLP_DSKCHG# Workstation internal serial connector Signal Signal DTR2# RXD2 +3.3V AUX CTS2# RTS2# DSR2# +3.3V TXD2 DCD2# +3.3V AUX -12V Ground +12V Ground ENWW Connector pin descriptions 167...
  • Page 178: 168 Appendix B Appendix B-System Board Designators

    Appendix B—System board designators This appendix lists the system board designators for this system. Designator Silkscreen Component MTG1-MTG10 Mounting holes Boot block header/jumper Clear password header/jumper SLOT 5 PCI PCI slot SLOT 6 PCI PCI slot Slot 7 PCI PCI slot SLOT 3 PCIe x8 (4) PCI Express slot SLOT1 PCIe x1...
  • Page 179 Designator Silkscreen Component U1037 U1037 Internal Type A USB HDD LED connector CONTROL PANEL Main power/HDD LED/internal speaker connector CPU FAN Primary processor fan header SYS FAN Chassis fan header PCI FAN PCI fan header XBT1 BATTERY Battery retainer XMM1 DIMM1 Memory slot XMM2...
  • Page 180: Appendix C Appendix C-Routine Care

    Appendix C—Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
  • Page 181: Cleaning The Monitor

    ● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...