HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual page 101

Errors when Accessing Server or Discs
If you get error messages when accessing the server or any disc:
•
If you have extended your server with an expansion tower,
make sure it is switched on and that its SCSI connector is
terminated. Check all SCSI connections. Make sure the
expansion tower is switched on prior to switching on the server.
Use the procedures starting on page 2-3.
•
TCP/IP network. Verify that you have assigned a unique
Internet (IP) address to the server. See "Set the IP Address for
the Server" on page 3-1.
•
Microsoft Windows networking. Verify that the SMB
protocol is enabled; the NetBIOS Protocol Bindings for
NetBEUI and/or TCP/IP should be enabled.
•
Check the front-panel indicator lights and the "Error
Conditions" table on page 10-4 to help identify problems.
Lost Password for Web Access to Server
Perform the procedure for "Restore Factory-Default Settings" on
page 10-14.
Software on Disc Will Not Run
•
If you have successfully installed a disc, but software on it fails
to run or generates error messages, the software may expect the
disc data to be mapped at root level. In the Microsoft and IBM
network operating system environments, you must then assign
a drive letter to that particular drive or disc. See "2. Map
Drives" on page 4-2.
•
Some applications access the disc using its volume name
originally on the disc; if you have assigned a new volume name,
it may fail to recognize the disc and thus fail to run
(see page 7-4).
•
Some CD-ROMs require the MSCDEX (Microsoft) driver. You
may need to contact Microsoft.
•
It may be necessary to restrict the number of users to one if the
disc is a single-user version.
Troubleshooting 10
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