Fax Problem Solving Table - Xerox WorkCentre Pro 16FX User Manual

Fax Problem Solving

Fax Problem Solving Table

Problem
Dialing cannot be done.
No transmission takes place
Nothing is printed at the receiving
end.
A distorted image is received at the
other end.
The received document is faint.
Received images are distorted.
COPY SERVICE ERROR
FAX SERVICE ERROR (#)
Note: If your problem cannot be solved by carrying out the instructions in the Check and Remedy
column above, call 1-800-TEAM-XRX.
(continued)
Check and Remedy
Make sure that the telephone line is properly connected to
both the unit and the wall jack.
Check the display for possible error messages.
Make sure that the receiving machine has not run out of
printing paper.
Make sure that the receiving machine is G3 compatible.
(This information should be included in the machine's
documentation.)
Make sure that the document you are sending is fed into the
unit in the correct way.
Make sure that the receiving machine is in working order.
Noise on the telephone line may cause distortion. Try
sending the document again.
Make a copy of the document on the unit. If the copy is also
distorted, the unit may have a problem.
Ask the other party to send higher contrast documents. If
the contrast is still too low, make a copy with the unit to
check it.
Noise on the telephone line may cause distortion. Have the
sending party send the document again.
The drum cartridge may need replacement.
The copier will not function. Turn the power switch off,
remove the power cord from the outlet, and contact your
Xerox dealer.
Switch OFF the Main Power. Wait approximately 5
seconds. Switch ON the Main Power. If the message
persists, contact your Xerox dealer.
Problem Solving 133