15 Problem Solving; Fault Clearance Procedure - Xerox WorkCentre 7132 User Manual

15 Problem Solving

Fault Clearance Procedure

Xerox WorkCentre 7132 User Guide
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This chapter describes solutions to problems that you may come across while using the
machine. The machine has certain built-in diagnostic capabilities to help identify
problems and faults, and displays error messages whenever problems or conflicts
occur. There is also a section on troubleshooting common faults.
If a fault or problem occurs, there are several ways in which you can identify the type
of fault. Once a fault or problem is identified, establish the probable cause, and then
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and animated graphics and clear
the fault in the order specified.
• If the problem is not solved by following the screen messages and graphics, refer to
Troubleshooting on page 398 and apply the appropriate solution as described.
• Also refer to the fault codes displayed on the touch screen in the Machine Status
mode. Refer to Fault Codes on page 403 for an explanation of some of the fault
codes and corresponding corrective actions.
• Alternatively, contact the Key Operator for assistance.
• In some cases, it may be necessary to switch the machine off and then on. Refer to
Power On/Off in the Product Overview chapter on page 38.
CAUTION: Failure to leave at least 20 seconds between a power off and a power
on can result in damage to the hard disk in the machine.
• If the problem persists, or a message indicates that you should call for service, refer
to Xerox Welcome Center on page 430.
NOTE: At the time of the power failure, because the machine is equipped with the
hard disk drive, all the queued jobs will be saved. The machine will resume processing
queued jobs when the power to the machine is back on.
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