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Xerox WorkCentre Pro 16p User Manual

Xerox workcentre pro 16p: user guide
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Pro 16p User Guide
7/1999
701P31552

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Table of Contents
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  Summary of Contents for Xerox WorkCentre Pro 16p

  • Page 1 Pro 16p User Guide 7/1999 701P31552...
  • Page 2: Fcc Compliance In The Usa

    Connect the equipment into an outlet on a different circuit than the receiver. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment.
  • Page 3 Information To get answers for any other questions you might have regarding your WorkCentre Pro 16p, to register your warranty by phone, or for assistance with the installation of your Pro 16p, you may call your dealer. If your dealer is not a service provider, call: 1 – 800 – TEAM – XRX (1 –...
  • Page 4 Au Canada et aux États-Unis, pour obtenir la version française du présent guide d´utilisation, veuillez composer: 1 – 800 – TEAM – XRX (1 – 800 – 832 – 6979) À l´extérieur des États-Unis et du Canada, veuillez communiquer avec votre représentant Xerox. It's Illegal In the USA It is against US law to copy copyrighted material without permission of the copyright owner unless the copying falls within the "Fair Use"...
  • Page 5: Table Of Contents

    Table of Contents Safety Notes ...1 Helpful Hints...4 Getting to Know Your Pro 16p ...5 Installation...6 Control Panel ...10 Power Reduction / Auto Clear ...12 Auto Copy Function ...12 Paper Specifications ...13 Loading Paper ...14 Flashing ...15 Making Copies on the Document Glass...16 Making Copies on the Automatic Document Feeder ...17 Manual Two-Sided Copying ...20 Image Quality ...21...
  • Page 6 Pro 16p Properties (Printer Driver) ...42 Displaying the Driver Properties dialog from an application...42 Displaying the Properties dialog from the Start Menu...43 Displaying the Properties dialog from the Xerox Printer Services Program (Status Monitor) ...43 Properties Tabs...44 On-Line Help ...44 Printer Driver Help (Windows 95/98 and NT)...44...
  • Page 7: Safety Notes

    Safety Notes Your Pro 16p and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination and approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the Pro 16p and refer to them as needed to ensure the continued safe operation of your Pro 16p.
  • Page 8 Safety Notes This Pro 16p should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your local power company. Do not allow anything to rest on the power cord. Do not locate the Pro 16p where persons will step on the cord.
  • Page 9 Xerox installation procedures, ensures that concentration levels meet safe limits. If you need additional safety information concerning the Pro 16p or Xerox supplied materials, you may call the following toll-free number. In the United States or Canada: 1 – 800 – 828 – 6571...
  • Page 10: Helpful Hints

    Maintenance Clean the Document Glass daily and as required. Do not apply cleaning liquids or sprays directly to the WorkCentre Pro 16p; apply to the cloth first. Store paper in a dry area, on a flat surface, and in a closed cabinet.
  • Page 11: Getting To Know Your Pro 16P

    Getting to Know Your Pro 16p Document cover Control panel Exit tray Paper tray 1 Paper tray 2 Front cover Release latch USB port Parallel port Serial number Original exit area Document glass Side cover Power connection Power switch Original guides Original feeder tray Automatic Document Feeder (ADF)
  • Page 12: Installation

    Installation As you unpack the Pro 16p, familiarize yourself with its contents. After the Pro 16p is installed, and the Ready Indicator is lit, the Pro 16p is ready to make copies. IMPORTANT: Save the carton and packing materials. They should be used to repack the Pro 16p if it has to be shipped for servicing or in case you move.
  • Page 13 Installation (continued) Follow the steps below to properly set up your Xerox Pro 16p. 1. Remove the bag from the Pro 16p. 2. Remove the pieces of tape and the packing material. Remove the tape and the packing material supporting the clear plastic 2-sided tray.
  • Page 14 Installation (continued) 7. Secure the paper tray button and the shipping screw in the locations shown. Turn the paper tray button to secure its storage position. Note: Save the paper tray button and the shipping screw. They will be needed if the Pro 16p has to be moved. 8.
  • Page 15 Vigorously shake the cartridge to loosen the toner. Thoroughly shaking the cartridge will assure maximum copies per cartridge. Xerox has included a Starter Toner Cartridge. Purchased replacement toner cartridges will yield approximately three times the number of copies. 15. Remove the toner cartridge cover.
  • Page 16: Control Panel

    Control Panel The control panel has keys and lights that are used to control and display the conditions of the Pro 16p. 1. 1-Sided/2-Sided Mode: Use the 2-Sided copy feature to make one or two-sided copies from one or two-sided originals. Refer to the Making Copies on the Automatic Document Feeder section for detailed information.
  • Page 17 Control Panel 6. Variable Percentage: Press the down key to decrease the percentage. Press the up key to increase the percentage. Any percentage from 50% to 200% may be selected. 7. %: Press this key to display the reduction/enlargement percentage selected. 8.
  • Page 18: Power Reduction / Auto Clear

    Power Reduction / Auto Clear Power Reduction Modes automatically reduce power consumed by the Pro 16p when the Pro 16p has not been used for a set period of time. There are two modes of power reduction; Power Save, and Power Shut-off. Power Save Mode –...
  • Page 19: Paper Specifications

    Paper Specifications Paper Storage Note: Paper affected by humidity, and curled paper can cause jams and copy quality problems. For reliable copier operation and good copy quality, Xerox recommends that paper be stored: on a flat surface. in a closed container.
  • Page 20: Loading Paper

    Loading Paper will flash in the copy quantity display and the green indicator in the copier diagram will flash when: a paper tray is empty. paper misfeeds: paper has not fed all the way into the copier. a paper tray is not closed properly. If the paper has misfed, open the paper tray indicated by the flashing green light on the copier diagram and remove the misfed paper.
  • Page 21: Flashing

    Loading Paper Flashing When the Alternate Paper Tray runs out of paper, or the paper misfeeds, the P will flash in the display and the green indicator in the copier diagram will flash. Alternate Paper Tray 4. Fan the paper and insert it into the tray. Ensure that the paper corners are under the corner snubbers.
  • Page 22: Making Copies On The Document Glass

    Making Copies on the Document Glass 1. Ensure that the Pro 16p is Off-line. The light between the two icons will be off. 2. Select the desired copy features from the control panel. 3. Select the number of copies. Press the 10 to increase the quantity by 10. Press the 1 key to increase the quantity by 1.
  • Page 23: Making Copies On The Automatic Document Feeder

    Making Copies on the Automatic Document Feeder The Automatic Document Feeder (ADF) allows you to automatically make single-sided or two- sided copies. The ADF holds up to 30 originals (20 lb/80 gsm). Ensure originals are in good condition, and that all staples and paper clips have been removed. Use the document glass to make copies from transparencies, facsimile paper, or originals having other unusual characteristics.
  • Page 24 Making Copies on the Automatic Document Feeder The available copy options are: Icon Two-sided Two-sided Single sided Single sided Single sided original to single sided copies (1 1) This mode will create single sided copies from your originals. 1. Place the originals face up in the ADF. 2.
  • Page 25 Making Copies on the Automatic Document Feeder Single sided originals to two-sided copies (1 2) This mode will create two-sided copies from your single sided originals. 1. Place the originals face up in the ADF. 2. Select the The maximum copy quantity is 1. Reinsert the originals into the ADF for each set required.
  • Page 26: Manual Two-Sided Copying

    Manual Two-Sided Copying Important Tip: The Pro 16p has been configured to copy onto 8.5×11/A4 paper. When copying onto any other paper size the image may not be placed properly. The default paper size for both paper trays is 8.5×11/A4. You may want to change the default setting for one or both of the trays if you find the factory settings do not meet your needs.
  • Page 27: Image Quality

    Image Quality The image quality features described on this page can be used to improve copies of documents printed on colored paper, photographs, or are of poor quality. Toner Saver Photo Text Auto Auto: Use Auto when copying from originals with a colored background or mixed text and graphics.
  • Page 28: Reduction/Enlargement

    Reduction/Enlargement t r e P t r e Reduction/Enlargement Reference Table Original Size A4/ A3 Preset Reduction/Enlargement Press the Preset Reduction/Enlargement key to quickly select one of the 6 preset percentages. The customer settable percentage ( ) has been set at the factory for 50%.
  • Page 29: Alternate Paper Tray

    Alternate Paper Tray The alternate paper tray can be used to feed multiple sheets of standard paper, or it can be used to feed single sheets of special or heavy papers such as note cards, transparencies, and labels. The alternate paper tray holds up to 50 sheets of 20 lb/ 80 gsm paper ranging in size from 3.5 5.5"...
  • Page 30: Envelopes

    Envelopes Various types and sizes of envelopes can be printed/copied on the Pro 16p using the alternate paper tray. Selecting Envelopes The construction of envelopes is critical to printing performance and varies widely. Use high- quality envelopes that are thin and sharply creased. Test a few envelopes before you purchase large quantities.
  • Page 31: Customizing Your Pro 16P

    Customizing Your Pro 16p Programmable Features The default settings for various machine features may be changed to suit your individual needs. All of these features remain set until this process is repeated. Each of the programmable features, along with its program number and options are contained in the chart below.
  • Page 32 Feature Auto Contrast Adjustment: The copy contrast range may be adjusted when the copy image is consistently too light or too dark in the Auto Image Quality mode. Paper Trail Edge Deletion: The trail edge deletion can be turned Off to accommodate originals that have print to the very bottom edge.
  • Page 33 Feature Default 1-sided/2-sided Mode: This feature allows you to select the default copy mode. Feature Default copy paper size for 2-sided copying from the document glass: Top paper tray default: This feature allows you to select the default copy paper size for the upper paper tray.
  • Page 34: Programmable Feature Settings 0 - 9 And 11 - 21

    Programmable Feature Settings 0 – 9 and 11 – 21 To change the programmable features, find the Program Number and the desired Option Number in the Programmable features chart on the previous pages. Follow the instructions below. Note: The Pro 16p must be off-line and in the Ready mode. 1.
  • Page 35: Programmable Feature Setting 10

    Programmable Feature Setting 10 Use the following procedure to change the preset Reduction/Enlargement default setting ( This feature allows you to set a specific preset reduction or enlargement between 50 – 200%. 1. Select the Toner Saver mode. 2. Press again and hold the Image Quality key for approximately 4 to 6 seconds.
  • Page 36: Pro 16P Care

    Pro 16p Care Cleaning the Document Glass and Cover Keeping the document glass clean helps ensure the best possible copies. Xerox suggests that you clean the document glass at the start of each day and during the day as needed.
  • Page 37: Automatic Document Feeder Misfeed

    Automatic Document Feeder Misfeed When a misfeed occurs in the feeder, the red ADF misfeed indicator flashes on the Copier Diagram, and an A1 or A2 status code will flash in the display window. The status code indicates the number of originals that must be returned to the feeder after clearing the misfeed. A1 status code- refeed the last original.
  • Page 38: E2 Clearing The Paper Path

    – E2 Clearing the Paper Path When a paper misfeed occurs the red misfeed indicator flashes on the copier diagram, and an E2 status code will flash in the display window. Paper misfeeds may occur in the areas shown below. Follow the steps below to locate and clear the misfeed.
  • Page 39 – E2 Clearing the Paper Path Fuser Area (continued) Warning: The fuser area is hot. Take care when removing paper from the fuser area. Note: Ensure that the alternate paper tray is lowered. 1. Press the release lever to open the side cover. 2.
  • Page 40 – E2 Clearing the Paper Path Exit Area (continued) Note: Ensure that the alternate paper tray is lowered. 1. Press the release lever to open the side cover. 2. Press the front cover release buttons to open the front cover. 3.
  • Page 41: Toner Cartridge Replacement

    Toner Cartridge Replacement The toner indicator on the copier diagram will light when the toner supply is low. Approximately 10 more copies can be made, but you should have a replacement cartridge in stock. When the J1 status code is displayed, the machine will stop operating until the toner cartridge is replaced. Note: Ensure that the alternate paper tray is lowered.
  • Page 42: J2 Drum Cartridge Replacement

    J2 Drum Cartridge Replacement The useful life of the drum cartridge is approximately 18,000 copies. The drum cartridge indicator on the machine diagram lights when the drum is near the end of life. Approximately 1,000 more copies can be made, but you should have a replacement cartridge in stock. When the J2 Status Code is displayed, the machine will stop operating until the drum cartridge is replaced.
  • Page 43: Counter Access

    Counter access Total copies/prints remaining on the drum cartridge This counter displays the total number of copies/prints remaining on the drum in the machine. The count can be used to determine when to reorder a new drum cartridge. The count will be displayed in the display window as a sequence of 2- 3 digit values.
  • Page 44: Printer Driver Software Installation

    “IEEE-1284” can be used with your Pro 16p. To ensure reliability use a USB compliant cable purchased from your local vendor. A Xerox Ethernet network interface may be purchased from your Xerox Authorized Dealer for connecting the Pro 16p to Ethernet supported networks.
  • Page 45 The WorkCentre Pro 16p comes standard with 8 megabytes (MB) of random access memory (RAM). Industry standard Memory Modules are available allowing your machine to be upgraded to a maximum of 72 MB of RAM. Contact your local Xerox representative for Optional Memory Module information and installation.
  • Page 46: Ieee 1284 Parallel Connection

    Printer Driver Software Installation Installation Notes: The Printer Driver Installation software cannot be installed using the Add Printer Wizard for early releases of Win 95 and NT 4.0. Please use one of the following methods depending on your operating system. IEEE 1284 Parallel Connection 4.
  • Page 47 1. If your PC operating system is set to identify PnP devices, the new WorkCentre will be detected through the PC connection port. At the “Add New Hardware” dialog, click Next to proceed. The PnP installation will start SETUP.EXE from the Xerox software CD-Rom. 2. Follow the on-screen instructions for installing the print driver.
  • Page 48: Pro 16P Properties (Printer Driver)

    Note: The application may override any options that are selected using the Properties Dialog. Windows 95/98 and NT: 1. Click Print on the application’s File menu 2. If not selected, select the Xerox WorkCentre Pro PCL Series printer 3. Click the Properties button 4. Change the print options and click OK...
  • Page 49: Displaying The Properties Dialog From The Start Menu

    Windows 95/98 and NT 1. On the Start Menu, click Settings. On the Settings submenu, click Printers. 2. Right click on the XEROX WorkCentre Pro PCL Series printer icon and click Properties, or click Properties from the File menu. Displaying the Properties dialog from the Xerox Printer Services Program...
  • Page 50: Properties Tabs

    It also provides troubleshooting information, in case you should run into any problems. When you have a question simply click on the Help button on the Xerox WorkCentre Pro PCL Series Properties dialog. The main Help Topics window will be displayed.
  • Page 51: Pcl Printer Driver Features

    PCL Printer Driver Features Setting Number of copies Page orientation Duplex printing Paper size Custom size Paper source Resolution Graphic quality Graphic mode TrueType fonts Multiple images (N-Up) Watermarks This setting is not available in the Windows NT 4.0 version of the PCL 6 driver. Usage/Description Select 1-99 copies Select Portrait or Landscape...
  • Page 52: Creating Pro 16P Floppy Disk Installation Diskettes

    Creating Pro 16p Floppy Disk Installation Diskettes If floppy diskettes are required to install the WorkCentre Printer Driver Software, the user can order floppy diskettes or create a set of diskettes from CD-ROM. To create a set of WorkCentre Pro Series Printer Driver floppy Diskettes, find a PC that has a floppy diskette drive with a CD-ROM drive and follow the procedure below.
  • Page 53: Enabling High Speed Printer Communications

    Your Xerox WorkCentre Pro Series Digital Copier/Printer has been designed to provide excellent copy and print quality with high productivity. To ensure the highest print performance, the Xerox WorkCentre Pro Series Digital Copier/Printer was designed to take advantage of high speed parallel port communications between your personal computer and your Xerox WorkCentre Pro Series Digital Copier/Printer.
  • Page 54: Problem Solving

    Problem Solving Problem Solving Chart The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. Refer to the Status Code Chart in this section for status code information. If the problem persists, please refer to the Information section for the appropriate telephone numbers.
  • Page 55 Condition Image rubs off the copy easily. Frequent copy paper jams. The three trouble indicators are lit in the Pro 16p diagram. Toner yield is lower than expected and the Toner Indicator is on. Fewer copies from the Toner Cartridge than expected. Suggested solutions Ensure the unit is plugged directly into the wall, not into a power strip.
  • Page 56: Status Code Chart

    Problem Solving Status Code Chart Status Code Ensure that there is paper in the selected paper tray. Ensure that the Paper Tray is closed properly. Paper may not have fed all the way into the Pro 16p. (Refer to Loading Paper and Flashing Copy paper has misfed.
  • Page 57: Printing Solution Chart

    Problem Solving Printing Solution Chart Problem The Pro 16p does not The IEEE-1284 Parallel cable or print USB cable is not connected properly. The IEEE-1284 parallel cable or USB cable is defective. The port setting is incorrect. The toner and drum cartridges are not installed properly.
  • Page 58 Point to the Start Task bar and then click Settings then Printers. Click the Xerox Document WorkCentre Pro 16p with the right mouse button. Click Properties and then spool settings on the details tab. Select the desired setting from the available choices.
  • Page 59 Problem Missing characters The paper may be too damp. Back of printout is The transfer roller may be dirty. dirty Incorrect fonts TrueType fonts may be disabled. Faded graphics Toner may be low. Probable Cause Remedy Try printing with a different batch of paper.
  • Page 60: Technical Data

    Technical Data Original Size: Maximum 10 14" / B4 Copy Ratio Percentages:1:1 ± 1% Preset: Zoom: Paper Size and Weight Tray 1 and Tray 2 5.5 8.5 to 8.5 14"/ A5 to 216 356mm 15 - 24 lb / 56 - 90 gsm Paper Tray Bypass 3.5 5.5"...

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