Table of Contents
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Copier Problem Solving
Condition
Image rubs off the copy easily.
Frequent copy paper jams.
The three trouble indicators are lit
in the Pro 16fx diagram.
Toner yield is lower than expected
and the Toner Indicator is on.
Fewer copies from the Toner
Cartridge than expected.
130
Problem Solving
(continued)
Suggested solutions
Replace the paper in the tray with paper from a
new package.
In high humidity areas do not leave paper in the
Pro 16fx for extended periods of time.
Fan the stack of paper, then turn it over in the tray.
Replace paper in paper tray with a fresh supply.
Check/adjust paper guides.
Ensure that the paper is the proper paper weight.
20 lb / 80 gsm bond paper is recommended.
Check for copy paper or pieces of copy paper
remaining in the Pro 16fx after a paper jam has
been cleared. (Refer to Clearing the Paper
Path.)
The machine is in the program mode. Press the
Image Quality key to exit.
Toner may be lodged in the cartridge. Remove
the toner cartridge. Shake the toner cartridge and
tap along the top of the toner cartridge over a
waste receptacle. Take care not to touch the
exposed toner on the left side of the cartridge.
Originals contain pictures, solids, or heavy lines.
Originals are forms, newsletters, books etc.
The Pro 16fx is being turned on and off frequently.
The document cover is being left open while
copies are being made.
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