Internet/Intranet Connection; Troubleshooting - Xerox WorkCentre 7132 System Administration Manual

15 Problem Solving
Cannot send E-Mail
(Mail Notice Service, iFax,
Scan to E-mail)

Internet/Intranet Connection

This section explains the troubleshooting procedures and restrictions while using
internet and intranet connections.

Troubleshooting

This section explains what to do when a problem occurs while using internet or intranet
connections. The possible problems and actions are as follows.
When you cannot connect to the internet/intranet
Authentication service on a
remote server is not
supported on the machine.
The remote cooperation
service and the machine
model options do not match.
The IP address is not set
correctly.
166
Cause
Problem
Confirmation Method
Check if the E-mail address
of the machine is set.
Check if [Mail Notice Service]
is activated.
Check if [Send E-mail] is
activated.
Check if the SMTP Server IP
Address or POP3 Server IP
Address is set correctly.
Use CentreWare Internet
Services to check if the Mail
Notice settings are set
correctly.
Use CentreWare Internet
Services to check if the
recipient mail addresses are
set correctly.
Check if your SMTP or POP3
server function correctly.
Basic authentication only is supported on the machine.
NTLM/digest is not supported. Change to authentication
using SSL as security considerations require.
If using remote services, purchase the corresponding
product, model, or options as necessary.
Check the IP address setting. If the IP address is not set
correctly, supply a fixed IP address, or use DHCP or Autonet
to assign an IP address.
Xerox WorkCentre 7132 System Administration Guide
Action
Set the E-mail address of the
machine.
Activate [Mail Notice
Service].
Activate [Send E-mail].
Set the SMTP Server IP
Address or POP3 Server IP
Address.
Set the Mail Notice settings.
Set the recipient mail
addresses.
Check your SMTP or POP3
server.
Action