Tcp/Ip; Troubleshooting - Xerox WorkCentre 7132 System Administration Manual

15 Problem Solving

TCP/IP

This section explains the troubleshooting procedures and restrictions while using

TCP/IP.

Troubleshooting

This section explains what to do when a problem occurs while using TCP/IP. The
possible causes, confirmation methods, and actions are as follows.
When using Windows 95/Windows 98/Windows Me
When printing fails
The machine is connected to
a network that is not available
to your computer.
A fault occurred on the
network between your
computer and the machine;
connection failed.
An invalid IP address is
specified for the machine.
After a print request was sent
from the computer, the
machine was switched off, or
a print request was sent to a
machine that was not
switched on.
Print requests are sent from
multiple computers to the
machine at the same time.
154
Cause
Check whether a router or
gateway is between the
network connected to your
computer and one connected
to the machine.
Check that printer disabled
status (network error) is
displayed.
Print disabled status
(Network Error) is displayed.
Select [Properties] from the
[Printer] menu on the printer
window, and also select [Port
Settings] on the [Details] tab.
Compare the IP addresses in
the [FX TCP/IP DPU Port
Setups] and the System
Settings List.
Print disabled status
(Network Error) is displayed.
Check whether the machine
is switched on.
Print disabled status
(Network Error) is displayed.
Confirmation Method
Xerox WorkCentre 7132 System Administration Guide
Action
Directly connect the machine
to the network connected to
your computer.
Check the network fault.
Enter the correct IP address
in the IP address item of the
[FX TCP/IP DPU Port Setup]
dialog box.
Switch the machine on.
None. Printing restarts
automatically.