Technical Support; Warranty - Bay-Tek CONNECT 4 HOOPS Service Manual

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Service manual (65 pages)

Table Of Contents

Table of Contents

Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your

games in great operating condition is important to your business. When you need us, we are here to

help. You can call us for free technical assistance, and you can count on us to have parts on-hand to

support your game. When you do need us, it's important that you know what to expect.

Spare Parts – Take matters into your own hands and purchase new spare Circuit Boards for your

Bay Tek games. Many of our games share the same main-board electronics. This means you can

buy one set of spare electronics to support many of your Bay Tek games. Spare boards allow you

to get your game up and running the quickest and provide you a valuable troubleshooting option.

Call our technicians to get recommendations for what you should keep on hand for spare parts!

"You" are the best tool for troubleshooting! Your abilities to understand the game and your skills to

repair the game are invaluable to us! If you need help, you know you can call us. It's not easy to

diagnose a game remotely by phone, but our technicians do a great job. They'll need your help to

troubleshooting steps and convey to them exactly what's happening with your game.

Sometimes the issue isn't what it seemed to be. If you need to return a circuit board, just give us a

call to get Return Authorization. You will be credited for the cost of the board and charged only the

Note: Bench fees apply regardless of whether the repair was your choice or a recommendation from

It's a small price to pay for troubleshooting the issues with your game.

You can count on our Technical Support T

Bay Tek Entertainment warrants to the original purchaser that the game will be free of defects in

workmanship and materials for a period of 12 months from the date of shipping

Bay Tek Entertainment will, without charge, repair or replace at it's option defective product or

component parts upon notification to the parts/service department.

Warranty replacement part(s) will be shipped immediately via ground service, along with a Return

Material Authorization (RMA) number for the return of defective part(s). Defective part(s) must be

shipped back to Bay Tek Entertainment unless otherwise instructed.

This warranty does not apply in the event of any misuse or abuse to the product, or as a

result of any unauthorized repairs or alterations. The warranty does not apply if the serial

number decal is altered, defaced, or removed from it's original position.

Should you need your game serviced, determine the serial number from the decal on the back of the

game cabinet or main board, and call 920.822.3951 Ext. 1102