Bay-Tek CONNECT 4 HOOPS Service Manual page 42

TROUBLESHOOTING GUIDE
Problem
Tickets do
not dispense
or Wrong Tickets on
amount monitor does
dispensed. not match
tickets coming
out of game.
Check for
the correct
amount of
tickets
showing on
Monitor
Tickets on
monitor does
match tickets
coming out of
game.
Motor does
Ball Gate
not turn at
Motor not
power on.
working.
Motor receives
Motor will
power through
cycle at game
the Control
power on. Board in rear of
game.
Refer to "How to
Access Rear
Control Board"
Motor turns at
power on, but
does not stop
in correct
position.
Ball Gate does
not go down all
the way.
Probable Cause
Opto Sensor on ticket
dispenser dirty.
Faulty ticket dispenser.
Notch on tickets cut too
shallow.
Faulty cable. Disconnected,
loose or broken wires.
Faulty I/O Aux Board.
Settings in Menu are
incorrect.
Check for 12 volts DC at
motor.
Faulty cable. Disconnected,
loose or broken wires.
Faulty Control Board.
Mechanical linkage/ spring
issue.
Position Sensor is not
working correctly.
Loosen the 2 bolts on the motor assembly,
and slide bracket with slotted holes to adjust
height of ball gate.
Blow dust from sensor and clean with
isopropyl alcohol.
Replace with working dispenser to isolate the
problem. (A5TD1)
Flip tickets and load upside-down to have large
cut notch toward opto sensor.
Check connectors from ticket dispensers to I/O
Aux board. Check for continuity.
Cables AACE10014 or AACE10015
Swap I/O Aux board with other player side,
making sure to change dipswitch settings.
(Left side both off, Right side dip 1 is on, 2 is off)
Replace I/O Aux Board. Part # AACB9604
Enter Menu and check certain areas:
Game Mode / Payment to Normal/ Tickets
Paper ticket ratio 2 to 1
Winner Tickets
Loser Tickets - Note: A tie is a loser.
Fixed tickets
If the motor is receiving power, but not turning,
replace the motor. A5MO5154
Check connectors from motor to Control Board.
Check for continuity on cables AACE10013 &
AACE10012 to Control Board.
Ensure Control Board is receiving 12 volt power.
Refer to wiring diagram. 12 Volts DC should be
between yellow and black wires on cables
AACE10019, AACE10020, and AACE10021
Replace Control Board if needed. # AACB10000
Check springs on each end of the ball gate. Re-
place if needed. Part # A5SREX050
Clean sensor. Refer to "Ball Gate Motor keeps
running" Replace sensor if needed.AACB5190A
42
Remedy