Monitor Your System; Dashboard - Axis W800 User Manual

Axis body worn solution

Monitor your system

Monitor your system

Dashboard

The Dashboard
If there are any issues the page gives you easy access and help to fix the problem.
A device can have more than one issue at the same time. Hover the icons for more details.
Camera alerts
Alert
Body Worn Live issue
Certificate about to expire
Docked with empty battery
Docking issue
In safe mode
gives you an overview of your devices and system health. It also highlights any issues that require attention.
What it means
If your system is located outside of North
America, all wireless network channels
in the camera need to be turned on
before you can start live streaming with
AXIS Body Worn Live.
The camera certificate expires in less
than a week if the camera isn't docked. A
camera with an expired certificate enters
safe mode the next time it's docked.
The camera shut down due to empty
battery last session.
The camera doesn't connect properly in
the docking bay.
The camera's certificate isn't valid, and
for security reasons the camera has
entered safe mode.
What to do
Contact bodywornlive.support@
axis.com and provide your system ID
and the country the system is located in,
so we can enable the required wireless
network channels 12 and 13.
Dock the camera.
Click the camera and go to the Battery
health tab. To get an indication of the
battery status, check how many times
the camera has shut down in the last 30
days, and how many hours it was used
in the last session.
Try the following in the stated order:
To reestablish the connection between the
camera and the system, click the camera
and follow the on-screen instructions.
See Allow cameras back into the system
on page 43.
32
1. Undock and dock the camera
properly. If the alert remains,
continue to next step.
2. Clean the connectors on the
camera and the pogo pins in
the docking bay, see Cleaning
in the camera's user manual
at help.axis.com. If the alert
remains when you dock the
camera, continue to next
step.
3. Dock the camera in another
docking bay, where other
cameras don't get this alert.
If the alert disappears, the
original docking bay is faulty
and the docking station
should be replaced. If the
alert remains, the camera is
faulty and should be replaced.