Axis W800 User Manual page 57

Axis body worn solution
Troubleshooting
2. Upgrade the body worn camera with the latest firmware, see Upgrade system firmware.
3. Dock the camera and remove it from the system through AXIS Body Worn Manager. This resets the camera to factory
default. Add the camera to the system again. See Reset camera.
System controller
1. Restart the system controller, see System controller. Logs and recordings remain intact on the system controller storage
during the restart.
2. Upgrade the system controller with the latest firmware, see Upgrade system firmware.
3. Reset the extension system controller to factory default (this doesn't apply to the system controller that the body worn
system was initially created on), using one of the following methods:
- We recommend that you reset the extension system controller from AXIS Body Worn Manager, see Reset
extension system controller.
- When the above method is not possible, access the extension system controller and click Reset system controller.
4. Reset the body worn system to factory default settings, see Reset system.
Also see Monitor system controller storage on page 35 and Check how long a camera has been undocked on page 35 for more help on
how to identify potential problems.
Need more help?
Contact support
Contact support at axis.com/support.
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