Axis W800 User Manual page 33

Axis body worn solution
Monitor your system
Malfunctioning
Unable to charge
System controller statuses
Status
Connection to [content destination] failed
Docking station connection issue at port
[x]
Port numbers
The camera is malfunctioning.
The camera doesn't charge when docked.
What it means
The content destination is not accessible.
The link speed between the system
controller and the docking station is
low. This can cause problems offloading
recordings.
33
Replace the camera.
Try the following in the stated order:
1. Undock and dock the camera
properly. If the alert remains,
continue to next step.
2. Clean the connectors on the
camera and the pogo pins in
the docking bay, see Cleaning
in the camera's user manual
at help.axis.com. If the alert
remains when you dock the
camera, continue to next
step.
3. Dock the camera in another
docking bay, where other
cameras don't get this alert.
If the alert disappears, the
original docking bay is faulty
and the docking station
should be replaced. If the
alert remains, the camera is
faulty and should be replaced.
What to do
Try the following:
• Make sure the content
destination is up and running.
• Check the network
connection to the content
destination.
• In the content destination's
user documentation, check
which ports need to be open.
Make sure these ports are
open.
Try the following in the stated order:
1. Disconnect and reconnect
power to the docking station.
If the message remains,
continue to next step.
2. Make sure the network cable
between the docking station
and the system controller is
properly connected. If the
message remains, continue to
next step.
3. Replace the network cable
between the docking station
and the system controller. If
the message disappears, the
cable is faulty and should
be replaced. If the message
remains, continue to next
step.