Axis W800 User Manual page 55

Axis body worn solution
Troubleshooting
Issue
Recordings have the wrong
resolution.
Recording is deleted.
Recording is transferred from
camera to system controller,
but not from the system
controller to the content
destination.
Connection between the body
worn system and the content
destination is lost.
Cause
The image resolution setting
in AXIS Body Worn Manager
is wrong.
Retention time of the content
destination is short. For
example: If the retention time
on the content destination is
7 days, and the recording on
the camera is 8 days old when
docking, then the recording
will be deleted when it reaches
the content destination.
The camera has been removed
from the content destination.
Content destinations normally
accept recordings from
camera users and cameras
that have been removed from
the content destination. But
if this isn't supported, and
you remove users or cameras
in the content destination
instead of in AXIS Body Worn
Manager, recordings might
not be transferred from the
system controller.
The time in the body worn
system doesn't match the time
of the content destination.
It took too long to offload the
recordings from the camera to
the system controller because
the connection between the
camera and the docking
station is bad. The camera
is docked incorrectly. The
docking connectors are dirty
or worn out. The pogo pins in
the docking bay are dirty or
worn out.
Certain configurations, such as
the IP address of the content
destination were changed.
55
Solution
Go to the camera profile in
AXIS Body Worn Manager
and set the correct image
resolution.
Change the retention time on
the content destination to a
higher value.
Rename the user that the
camera is assigned to, and
restart the system controller.
See Retrieve recordings from
system controller on page 43.
Make sure that the body
worn system and the content
destination have matching
time.
Make the all connectors are
clean, see Cleaning in the
camera's user manual at
help.axis.com.
Change connection file on
page 38