Troubleshooting; Technical Issues, Clues, And Solutions - Axis W800 User Manual

Axis body worn solution

Troubleshooting

Troubleshooting

Technical issues, clues, and solutions

If you have issues with your body worn camera, check the camera's user manual at help.axis.com.
Docking station
System controller
Content destination
Issue
Docking station LED doesn't
turn on.
Can't find system controller in
AXIS IP Utility.
Permanently lost connection
to extension system controller.
Recordings don't appear in
content destination.
Cause
The docking station doesn't
have power.
You are using an old version of
AXIS IP Utility.
System controller is turned off.
System controller is not
connected correctly to the
network.
Extension system controller
hasn't been connected to
the system for over eight
weeks resulting in expired
certificates.
Content destination is
unavailable.
Many simultaneous offloads
affect transfer speed.
Camera was undocked before
the transfer of the recording
was completed.
The time in the body worn
system doesn't match the time
of the content destination.
Out of licenses.
54
Solution
Connect the docking station
to the power supply. Docking
stations can't be powered by
PoE.
Upgrade to AXIS IP Utility
version 4.14 or later.
Connect the system controller
to the power supply.
Connect the system controller
to the network.
Contact Axis support.
Check the content destination
status on the Dashboard on
page 32 in AXIS Body Worn
Manager.
Open the device in
AXIS Body Worn Manager
to check the transfer status.
Wait for recordings to be
transferred. Transfer status
history is displayed for three
days after the transfer is
complete.
Open the device in
AXIS Body Worn Manager
to check the transfer status.
Dock the camera and wait
for all recordings to be
transferred. Transfer status
history is displayed for three
days after the transfer is
complete.
Make sure that the body
worn system and the content
destination have matching
time.
Check licenses and buy
additional licenses if needed.