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8083XDS-AD Analog and SD-SDI XDS Encoder
6.2
BEFORE YOU CALL EVERTZ TECHNICAL SUPPORT...
6.3
CREATING A CAPTURE FILE
Page 6-6
6.1.14 Captioning waveform is at the wrong voltage level when
converted to analog video.
SDI to analog specifications state that there is to be no setup added to line
21. Regardless, some conversion equipment does add 7.5 IRE to line 21
when converting to analog. To correct for this, enable the CAPTION SHIFT
feature of the encoder. Please refer to your manual under the heading
CAPTION SHIFT or CAP'N SHIFT for more details.
6.1.15 When should I use "Reset to Factory Defaults"?
Factory Reset should not be used lightly. It is intended primarily for use
when Evertz technical support personnel are assisting an operator with a
problem. The Factory Reset could also be used when the encoder is
placed in a particular undesirable mode of operation and the operator is
highly unsure as to how to resolve the situation. Note that any special
features that have been enabled by the operator, such as baud rate
settings or the VBI bridge, will need to be reconfigured after a Factory
Reset.
Check for any product upgrades that may address your problem at the
Evertz web site (www.evertz.com) and with your software vendor.
After you have checked our web site and call our technical support line,
you will be asked for specific technical information, which should be
prepared in advance for speedy assistance:
Firmware revision date of the XDS encoder. This can be found by pressing
SHIFT+SELECT on the front panel of the encoder.
•
Which serial ports are being used on the encoder?
•
What software is being used to control the encoder? (manufacturer,
product name, revision number)
•
Is this a new installation, or was the unit functioning in your system
previously?
•
Did the problem occur after installing some new hardware or software?
Sometimes during a tech support call, the customer will be asked to make
a capture file that may be emailed to Evertz tech support personnel. We
look at this file to see what the customer's software is sending to the XDS
encoder. We can also send this capture file to one of our encoders to
attempt to duplicate the customer's problem.
To create a capture file, connect the captioning/teleprompter computer to
another computer instead of the Evertz 8083XDS-AD. If the captioning
Revision 1.0.2
TROUBLESHOOTING
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