Vertical Summit80 Manual page 39

Vertical Summit80 & Summit800
Feature Description and Operation Manual
Conditions
1. ACD group announcements are recorded in the integrated Auto Attendant/Voice Mail.
Up to seventy (70) Announcements are available for group announcement recordings.
Announcements 71 and 72 are reserved for MOH and Multi Language selection
announcements, respectively.
2. When equipped to support multiple languages, the Language selection announcement
is played prior to a guaranteed announcement, allowing the caller to select between
the languages equipped in the system (maximum 3)
3. To define a guaranteed announcement, assign 0 seconds to the 1st announcement
control timer.
4. The sequence number for the voice storage device is given in the Administration and
Programming Manual System Overview Web page.
Programming
Keyset Admin.
STATION GROUPS
Web Admin.
STATION GROUP
DATA
Related Features

Integrated Auto Attendant

ACD Caller Controlled ICLID Routing

Multiple Language Support
Hardware
ACD Group (PGM 191)
ACD ICLID Routing (PGM 191-Button 21)
CIQ Mention (PGM191-Button 24-21)
Station Group Assignment ACD Group Type
Station Group Attributes Entered Caller ID(ICLID) Usage,
CIQ Announcement
28
Issue 1.2