Vertical IP2007 User Manual
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Vertical IP2007 User Manual

Vertical ip2007: user guide
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  • Page 1 Administrator Manual...
  • Page 2 Copyright © 2007 VERTICAL Communications, Inc. All Rights Reserved Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Vertical Networks, XTS-IP, TeleniumIP and StarPlus are registered trademarks of Artisoft, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

  • Page 3: Table Of Contents

    Contents Introduction Product Description ...1-3 Interface Support ...1-3 Terminal Support ...1-3 Office Location Diagrams ...1-4 Product Summary ...1-5 TCP/IP Protocols ...1-5 IP Address Assignment ...1-5 Routing ...1-5 Virtual Server ...1-5 QoS ...1-6 VoIP Protocols ...1-6 IP Trunk ...1-6 Digital Audio ...1-7 Security ...1-7 Configuration Management ...1-7 Radio - WLAN ...1-7...
  • Page 4 Fax/Modem ...3-6 Feature Key Programming ...3-6 Flash - Analog Port (SLT) Flash Recognition ...3-6 Gateway to Gateway ...3-7 IP Trunk ...3-7 Line Group Assignment ...3-7 Make an Outside Call ...3-7 Message Waiting Indication ...3-7 Multi-Line Appearance ...3-8 Music On Hold ...3-8 Numbering Plan ...3-8 Paging ...3-8 Plug &...
  • Page 5 Contents Phone Book ...4-10 Place a Call ...4-10 Register to a Server ...4-10 Speakerphone/Headset/Handset ...4-11 Speed Dial ...4-11 Transfer ...4-11 Blind Transfer ...4-11 Supervised Transfer ...4-12 Voice Mail Access ...4-12 Volume Control ...4-12 Xcelerator IP Configuration System Setup ...5-3 Xcelerator IP Default Settings ...5-3 Establishing a Connection ...5-3 Device Info (System Status) ...5-4 Advanced Settings ...5-5...
  • Page 6 Contents Xcelerator IP Administrator Manual March 2007...

  • Page 7: Introduction

    The Introduction chapter describes the Xcelerator IP system and provides a summary of its many features. This information also include the protocols used to access the Internet for delivering voice/data solutions. Xcelerator IP Administrator Manual Introduction March 2007...

  • Page 9: Product Description

    Product Description Product Description The VERTICAL Xcelerator IP is an integrated gateway device that provides a self- contained solution for integrated voice/data applications at small office/home locations. The Xcelerator IP combines a robust router/firewall with a rich voice feature suite. Also included in the system is the ability to support voice and data via an integrated 802.11G...

  • Page 10: Office Location Diagrams

    Chapter 1 - Introduction Office Location Diagrams SMALL OFFICE Environment OFFICE TO OFFICE Environment Xcelerator IP Administrator Manual Product Description March 2007...

  • Page 11: Product Summary

    Product Summary Product Summary TCP/IP Protocols IP Protocol (RFC 791) ARP (RFC 826) / RARP (RFC 903) ICMP (RFC792) TCP (RFC 793) UDP (RFC 768) SNTP HTTP Telnet TFTP Static Routing NAT with ALGs IP Address Assignment Static Dynamic Subnet Mask PPPoE Client (RFC 2516) Primary and Secondary DNS DHCP Server (RFC 2131-2132)

  • Page 12: Qos

    Chapter 1 - Introduction IP ToS function (RFC 1349) Priority queues for upstream traffic based on ToS field. IP Precedence VoIP Protocols SIP (RFC 3261) SDP(RFC2327) Real Time Protocol (RTP; RFC 1889) MD5 (RFC3261 HTTP) digest authentication G.168 Echo Cancellation Voice Codec: G.711, G.729a and G.723.1 Support FAX/modem tone detection and auto-fallback to G.711 IP Trunk...

  • Page 13: Digital Audio

    Product Summary Digital Audio Codec: G.711 a-law/µ-law 64Kbps G.729A/B (8Kbps) G.723.1(6.3K/5.3Kbps) SIP Call Offer /Answer: Codec auto capacity exchange Echo Cancellation: G.168 for each voice line Silence Detection/Suppression Comfort Noise Generation Adaptive jitter buffer Different frame size support (10,20,30,40, 50, and 60ms) Packet loss concealment Out-band (RFC2833) and In-band DTMF Security...

  • Page 14: Remote Diagnostic

    Registered status of SIP Phones Physical Interfaces One 10/100BaseT Internet port (RJ-45) for WAN interface Four 10/100BaseT Internet port (RJ-45) for LAN interface One Single Line Telephone interface (RJ-11) Three PSTN Line interface (RJ-11) One PSTN Backup line Power Requirement Input: Voltage Range 90-230 VAC Output: Linear 15V DC / 1A, 2.5mm barrel jack...

  • Page 15: Installation

    The Installation chapter describes the hardware components and system specifications you will need to know, and step-by-step instructions for using the Xcelerator IP Wizard application to set up the system. Xcelerator IP Administrator Manual Installation March 2007...

  • Page 17: Hardware Components

    Hardware Components Hardware Components System Specifications Feature Main Processor Processor SDRAM Processor Flash ROM Supplementary Processor System Flash (Voice Mail) Switch Controller System Power Standards Ports Reset Button Cabling LEDs EMI/EMC Environmental Xcelerator IP Administrator Manual Description 240MHZ MIPS32 CPU External 32MB External 4MB 1x DSP Voice Pump VP101-4 (4 channel/each)

  • Page 18: Gateway/Router

    Chapter 2 - Installation Gateway/Router Front Panel The front panel contains several LEDs that indicate the status of the unit. LED Name Color POWER Blue WIRELESS Blue LINE (1-3) Blue TEL (Phone) Blue ETHERNET(1-4) Blue WAN (Internet) Blue Xcelerator IP Administrator Manual Status Description Power on.

  • Page 19: Rear Panel

    Hardware Components Rear Panel The rear panel contains the ports for the unit's data and power connections. Label RJ-45 connector: Connection to a cable modem or ADSL Modem which provides the interface to the public network Ethernet 1-4 (LAN) RJ-45 connector: Connection for local attached PC Ethernet ports or the uplink port on your LAN hub Phone RJ-11 connector: Connection for an analog station device...

  • Page 20: Using The Wizard Program

    Chapter 2 - Installation Using the Wizard Program This Installation section will help you to install the Xcelerator IP quickly and easily. For more detailed instructions and further setup options, refer to Configuration. Setup Wizard This system administrator can configure the Xcelerator IP remotely or locally via a Web Browser.
  • Page 21 Using the Wizard Program WAN Settings There are three modes that you can configure WAN IP address: Static IP mode DHCP mode PPPoE mode You can also select to enable or disable Firewall and IGMP protocol settings. Note that Network Address Translation function (NAT) is default enabled and is not showing on the page to prevent it from being disabled.
  • Page 22 Chapter 2 - Installation Automatic - DHCP Setting The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information.
  • Page 23 Using the Wizard Program PPPoE IP Setting The Point-to-Point Protocol over Ethernet (PPPoE) requires a user name and password that your ISP provides for the establishment of your connection. This page shows that the current existing WAN interface in the system is PPPoE mode. Enter the User Name and Password as provided by your ISP.

  • Page 24: Lan Setting

    2-10 Chapter 2 - Installation LAN Setting The LAN settings program configures the IP address and Subnet Mask for the system LAN interface. You can also select to enable or disable DHCP Server and configure related settings for that mode. When needed …...
  • Page 25 Using the Wizard Program Wireless Basic The Wireless Basic program allows you to configure basic features of the wireless LAN interface. You can perform the following types of functions: Enable or disable the wireless LAN interface. Hide the network from active scans. Set the wireless network name (also known as SSID).
  • Page 26 2-12 Chapter 2 - Installation Wireless Security The Wireless Security program allows you to configure the security features of the wireless LAN interface. You can configure the following functions: Set the network authorization method. Select data encryption. Specify whether a network key is required to authenticate to this wireless network, and specify the encryption strength.
  • Page 27 Using the Wizard Program Internet Time The Internet Time program allows you to configure the NTP time server so that the Xcelerator IP system time is synchronized to a known reference clock source. This synchronization is useful for System Log data. Xcelerator IP Administrator Manual 2-13 Chapter 2 - Installation...
  • Page 28 DEFAULT Numbering 100 - 124 = IP Telephones 125 = Single Line Telephone 200 = Voice Mail Pilot Number Xcelerator IP Administrator Manual Using the Wizard Program...
  • Page 29 Using the Wizard Program IP Trunk Xcelerator IP can register up to 8 SIP Uplink Servers. Xcelerator IP user extensions may place a call to the users of the Uplink Servers, or to any user in the world through the Uplink Servers.
  • Page 30 2-16 Chapter 2 - Installation Call Routing Table The Call Routing Table automatically routes outgoing calls using the most appropriate route which is based on the number dialed. If necessary, the Xcelerator IP can automatically modify the dialed number by deleting and/or inserting digits. Wizard Setup Finished When you click the “Save &...

  • Page 31: System Functions

    The System Functions chapter provides descriptions of the Xcelerator IP system features in alphabetical order. Xcelerator IP Administrator Manual System Functions March 2007...

  • Page 33: Access Control

    IP phone’s Web page. By entering the user name and password of IP phone’s voice mail from the IP2007 Phone Web Page log in screen. This will allow the user to connect to the IP2007 Phone administration interface. Answering Position For incoming calls from the Public Switched Telephone Network (PSTN) (via analog CO or FXO ports), the Xcelerator IP provides the flexibility to ring specific destinations.

  • Page 34: Call Abandon

    Call Operator (Call Attendant) One primary operator may be assigned in the system. The standard IP phone will serve as the operator telephone. When assigned as operator, this extension supports general system functions. When an internal extension dials Operator Directory Number ("0" at default), or an outside party dials "0"...

  • Page 35: Caller Id

    Xcelerator IP provides the ability to detect the calling party identification provided by the CO via PSTN lines or by an Uplink Server via IP trunks. This data, when received by the telephone carrier, will be displayed on all ringing IP phones or a Caller ID equipped Single Line Telephone.

  • Page 36: Direct Inward System Access (Disa) Via Auto Attendant

    Chapter 3 - System Functions Direct Inward System Access (DISA) via Auto Attendant The current PSTN/IP lines are all DISA lines. While ringing to the Auto Attendant, the outside callers have direct access to extensions, PSTN/IP lines, Call Routing and Trunk Groups.

  • Page 37: Gateway To Gateway

    The extension user presses a Line Key first. After hearing dial tone, the user dials the phone number. Message Waiting Indication When a message is left in the called party voice mailbox, the IP2007 LCD will display new voice mail information, and its voice mail LCD will flash accordingly. Xcelerator IP Administrator Manual...

  • Page 38: Multi-Line Appearance

    Plug & Play While connecting IP2007 phones to an Xcelerator IP LAN port, the IP2007 will automatically register to the Xcelerator IP. The IP 2007 will accept the DHCP addressing and station attributes from the Xcelerator IP gateway and place itself in a ready state to make and receive both internal and external calls.

  • Page 39: Pstn Backup

    PSTN Backup PSTN Backup In case of power failure, Xcelerator IP automatically switches the first PSTN line to the Single-line analog phone (SLT) port. The other PSTN lines are not supported. Registration The Xcelerator IP combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests.

  • Page 40: Trunk Group

    3-10 Chapter 3 - System Functions Trunk Group The Trunk Group feature ia used to assign each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk can be assigned to only one Trunk Group. The Trunk group assignment is used for Trunk pool access.

  • Page 41: Phone Features

    The Phone Features chapter lists the user functions in alphabetical order, and provides instructions for using each of the features available on the IP2007 telephone. Xcelerator IP Administrator Manual Phone Features March 2007...

  • Page 43: Comparing Sip Phone Features

    Comparing SIP Phone Features Comparing SIP Phone Features The features shown in the following chart are supported on the Vertical IP2007 Phone and the FXS (SLT) port. Features supported by other manufacturer’s SIP phones are dependant upon their SIP integration and should be consulted for specific compatibility. The information on this chart reflects Xcelerator IP support for standard SIP features and does not imply support for any SIP phones not specifically supported by Vertical Communications.

  • Page 44: Alphanumeric Display

    Chapter 4 - Phone Features Alphanumeric Display The IP2007 Phone extension provides a graphic LCD that supports 64 alphanumeric characters. The LCD display is also used to provide a user interface to assist with configuration of the IP2007. Answer a Call There are various ways to answer an incoming call: Lift the handset to answer the call.

  • Page 45: Call Forward Via Auto Attendant

    Call Forward via Auto Attendant Call Forward via Auto Attendant The Auto Attendant Call Forwarding feature reroutes incoming trunk calls from one extension to another destination. The destination of a call forward can be another extension, a voice mailbox or an outside phone number. Xcelerator IP supports the Call Forward functions as described in the following sections.

  • Page 46: Call Log

    Chapter 4 - Phone Features Call Log The IP2007 phone can store a call log for your reference. To access your call log, use the LCD menus. There are three types of Call Logs - Missed Calls, Received Calls, or Dialed Calls.

  • Page 47: Conference

    Conference Conference The Conference feature allows the user to connect two or more parties into a single conversation. To establish a Conference call: 1. Place an internal or external call. 2. Press the HOLD key to place the 1st party on hold. 3.

  • Page 48: Do Not Disturb (Dnd) Via Auto Attendant

    Chapter 4 - Phone Features Do Not Disturb (DND) via Auto Attendant Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone. The DND on an extension can be allowed or denied through the feature access code.

  • Page 49: Last Number Redial (Lnr)

    For the Single Line phone: Dial *8. LCD & Interactive Buttons The IP2007 phone is equipped with a Liquid Crystal Display to enhance features operation. The IP2007 also incorporates four-screen-prompt and interactive soft keys that simplify feature operation. Mute The Mute feature allows the user to disable the handset transmitter or the speakerphone microphone.

  • Page 50: Phone Book

    4-10 Chapter 4 - Phone Features Phone Book The Xcelerator IP provides users with a Phone Book, with each entry containing a user programmed Phone Number and User Name. The phone number can be an extension number, phone number, or IP address. Up to 400 entries per station user is supported. Phone &...

  • Page 51: Speakerphone/Headset/Handset

    Speed Dial Speakerphone/Headset/Handset There are 3 major input/output devices on this phone. To switch between these devices, follow the audio path transitions described below: Handset to Handsfree -- You are using the handset and want to switch to handsfree talking. Press the SPEAKER button, then place the handset on hook. NOTE: The voice will not switch to speakerphone until you place the handset on hook.

  • Page 52: Supervised Transfer

    Recording Time Per Extension = (240 minutes) divided by (Total Members) Volume Control The IP2007 phone is equipped with a volume control that is used to adjust the various volume settings of the telephone. The following functions can be adjusted:...

  • Page 53: Xcelerator Ip Configuration

    Xcelerator IP Configuration The Xcelerator IP Configuration chapter shows the Web interface you will use to set up your system. Each section describes the available settings and how to define the parameters. Xcelerator IP Administrator Manual March 2007...

  • Page 55: System Setup

    System Setup System Setup Connect a PC to the Xcelerator IP. This connection can be either via a wireless NIC or via a LAN connection to an Ethernet port on the Xcelerator IP gateway. Xcelerator IP Default Settings LAN IP Address: 192.168.1.1 WAN IP Address: 192.168.10.210 Web Login: user name = admin;...

  • Page 56: Device Info (System Status)

    Chapter 5 - Xcelerator IP Configuration 3 - Selecting Advanced Setup When selecting "Advanced Setup" on the Xcelerator IP home page, the "Device Info - Summary" options will display as shown in the "Summary Settings" section below. The Web Configuration of the Xcelerator IP is divided into the following six categories: Device Info Advanced Wireless...

  • Page 57: Advanced Settings

    Advanced Settings Statistics Info (Network) The Statistics section contains default traffic to and from the LAN and WAN interfaces of the Xcelerator IP. Route Info The Route section lists the IP route information programmed on the Xcelerator IP. ARP Info The ARP (Address Resolution Protocol section shows an ARP table which maps IP network addresses to hardware addresses used by data link level protocol.
  • Page 58 Chapter 5 - Xcelerator IP Configuration LAN Parameters The LAN section allows you to set LAN IP and Subnet Mask for the LAN interface. You can also enable or disable DHCP Server and configure related settings for that mode. » If necessary, check the "Secondary IP" to configure the secondary IP address and Subnet Mask for LAN interface.
  • Page 59 Advanced Settings WAN Parameters There are three options available for setting the WAN IP address: Static IP mode DHCP mode PPPoE mode You can also enable or disable Firewall and IGMP. When the Firewall option is selected, firewall settings are configured in the Security directory.
  • Page 60 Chapter 5 - Xcelerator IP Configuration Automatic Configuration (DHCP) The Automatic Configuration selection shows the current existing WAN interfaces in the system for DHCP mode. PPPoE The PPPoE selection shows the current existing WAN interfaces in the system for PPPoE mode. Xcelerator IP Administrator Manual Advanced Settings March 2007...
  • Page 61 Advanced Settings Route The Routing options are separated into two parts: Static Route and RIP (Routing Information Protocol). Static Route (Add) On the Routing page, click on the ADD button to create a new Static Route. Enter the destination network address, subnet mask, gateway AND/OR available WAN interface, then click "Save Settings"...
  • Page 62 5-10 Chapter 5 - Xcelerator IP Configuration The NAT option is separated into three parts: Virtual Servers Port Trigger Virtual Servers The Virtual Servers section allows you to direct incoming traffic from the WAN side (identified by Protocol, IP address and service port) to the internal server with a private IP address on the LAN side.
  • Page 63 Advanced Settings Port Trigger Certain applications require that specific port(s) in the Router's firewall be opened for access by the remote parties. Port Trigger dynamically opens up the "Open Ports" in the firewall when an application on the LAN initiates a TCP/UDP connection to a remote party using the "Triggering Ports".
  • Page 64 5-12 Chapter 5 - Xcelerator IP Configuration The Xcelerator IP will forward IP packets from the WAN that do not belong to any of the applications configured in the Virtual Servers table to the DMZ host computer. Xcelerator IP Administrator Manual Advanced Settings March 2007...
  • Page 65 Advanced Settings Security The Security configuration is shown only when the WAN page Security options is selected. The Security directory is separated into three parts: Incoming Filter Output Filter Parental Control Incoming Filter The Incoming Filter allows the user to create a filter rule to identify incoming IP traffic be specifying a new filter name and at least one condition.
  • Page 66 5-14 Chapter 5 - Xcelerator IP Configuration Output Filter The Output Filter allows the user to create a filter rule to identify outgoing IP traffic by specifying a new filter name and at least one condition below. All specified conditions in this filter rule must be satisfied for the rule to take effect.
  • Page 67 Advanced Settings Parental Control The Parental Control section adds time restrictions to a special LAN device connected to the Router. The 'Browser's MAC Address' automatically displays the MAC address of the LAN device where the browser is running. To restrict other LAN devices, click the "Other MAC Address" button and enter the MAC address of the other LAN device.
  • Page 68 5-16 Chapter 5 - Xcelerator IP Configuration Quality of Service (QOS) The Quality of Service section is separated into two parts: Traffic Class Bandwidth Control Traffic Class Click on the ADD button to create a Traffic Class to identify the IP traffic by specifying at least one condition.
  • Page 69 Advanced Settings Bandwidth Control The Bandwidth Control section allows you to control the WAN port upstream bandwidth in accordance with user configured settings. Bandwidth Control can ensure the highest priority IP packet traffic first. By default, all voice packets have been queued in the highest priority IP packets.

  • Page 70: Wireless Settings

    5-18 Chapter 5 - Xcelerator IP Configuration Wireless Settings The Wireless directory is used to configure the Xcelerator IP for wireless access. It is separated into 6 parts: Basic Security MAC Filter Wireless Bridge Advanced Station Info Wireless - Basic Parameters The Wireless Basic setting allows the user to configure the basic features of the wireless LAN interface.
  • Page 71 Wireless Settings Wireless - Security Parameters The Wireless Security page allows the user to configure the security features of the wireless LAN interface. Wireless Security allows you to perform the following functions: Programming of the network authorization method. Selection of the data encryption method. Specify if a network key is required to authenticate to this wireless network.
  • Page 72 5-20 Chapter 5 - Xcelerator IP Configuration WEP Encryption -- Selecting Disabled disables WEP data encryption. Selecting Enabled enables WEP data encryption and requires that a valid network key be set and selected unless 802.1X is enabled. WEP (Wired Equivalent Privacy) -- WEP is a protocol for wireless LANs or local area networks.
  • Page 73 Wireless Settings Wireless - Bridge Parameters The Wireless Bridge will allow you to configure the wireless bridge features of the wireless LAN interface. You can select Wireless Bridge (also known as Wireless Distribution System) to disable access point functionality. Selecting Access Point enables access point functionality. Wireless bridge functionality will still be available, and allow wireless stations to associate to the AP.
  • Page 74 5-22 Chapter 5 - Xcelerator IP Configuration Fragmentation Threshold -- This value should remain at its default setting of 2346. The range is 256-2346 bytes. The Fragmentation Threshold specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the Fragmentation Threshold.
  • Page 75 Wireless Settings Beacon Interval -- The default value is 100. Enter a value between 1 and 65535 milliseconds. The Beacon Interval value indicates the frequency interval of the beacon. A beacon is a packet broadcast by the router to synchronize the wireless network. XPress™...

  • Page 76: Voice Settings

    5-24 Chapter 5 - Xcelerator IP Configuration Voice Settings The Voice section is used to configure the Xcelerator IP voice related parameters. The Voice section allows the system administrator to configure the following topics: Phone Phone Extension Extension Linekey Trunk IP Trunk Trunk Group Answering Positions...
  • Page 77 Phone Menu The Phone extension screen is used to configure the Xcelerator IP phone extension authentication, and the IP2007 Phone extension line key default setting. Phone Extension The Xcelerator IP combines Proxy and Registrar servers in its application. All phones registered to the internal Registrar are set here.
  • Page 78 Extension Linekey The Extension linekey section allows a user to configure the default settings for the IP2007 phone Linekeys. When an IP2007 phone is registering to the Xcelerator IP, the Xcelerator IP will send these settings to the phone. Trunk Menu The Trunk screen is used to configure the PSTN/IP Trunk function related parameters.
  • Page 79 Voice Settings IP Trunk The IP Trunk page allows you to configure the proxy and registration server of IP Trunk; up to 8 lines of IP Trunk are supported. Subscriber Information Trunk Number -- The assigned trunk number from Uplink Server. Register Expires -- how long the Xcelerator IP will send the REGISTER command to an uplink registrar server.
  • Page 80 5-28 Chapter 5 - Xcelerator IP Configuration Using Cbeyond Beyond Voice The following instructions are for those customers that wish to use Cbeyond Beyond as their SIP trunk provider. To setup the SIP trunks: 1. From the main Xcelerator IP Web page, click Voice > Trunk > IP Trunk. The Subscriber Information screen will display.
  • Page 81 Voice Settings Trunk Group The Trunk Group feature allows you to configure the virtual Trunk Group. Up up to 4 Trunk Groups are supported. Trunk Group & Label Trunk Group and Label allows you to assign physical Trunks to virtual Trunk Groups you can configure a personal name or identifying name as an incoming Caller ID number.
  • Page 82 5-30 Chapter 5 - Xcelerator IP Configuration Answering Positions The Answering Positions screen allows you to configure answering positions for each Trunk line including PSTN trunk and IP Trunk. You can choose Auto Attendant, or manually configure the target phone number on a Day/Night mode basis. If Auto Attendant is chosen, an idle Auto-Attendant Voice (VAA) greeting will auto-answer this incoming trunk call.
  • Page 83 Voice Settings Call Restriction Table The Call Restriction Table allows you to set the method for out-dialing from the IP2007. The value Y indicates that the caller must select a line key prior to dialing a number. The value N indicates that the caller may place a call without selecting a line key.
  • Page 84 5-32 Chapter 5 - Xcelerator IP Configuration Call Routing Table The Call Routing Table allows you to configure each entry in the Call Routing Table which contains a routing rule for outgoing calls: From/To setting defines the number range Min/Max defines the match length Del/Insert can change the target number Destination defines the outbound call interface trunk Each entry in the Call Routing Table must first pass the rules set up in the Call Restriction Table.
  • Page 85 Start extension number -- starting telephone number for system extensions. End extension number -- ending telephone number for system extensions. When an IP2007 phone is attached to the Xcelerator IP, the system Plug and Play process will allocate the first unused number from this range of station extension numbers.
  • Page 86 All Paging number -- The Xcelerator IP is equipped to support internal paging (All Calls Page). All internal IP2007 phones will be paged simultaneously if the All Page number is dialed.
  • Page 87 Voice Settings Service Mode The Service Mode section allows the user to configure the Day/Night Service Mode. You can also customize the working time (work start and end hours/minutes) manually for each weekday. Time Mode allows for the programming of work start and stop times for a specific day of the week.
  • Page 88 5-36 Chapter 5 - Xcelerator IP Configuration Transmission The Transmission section allows the configuration of Audio, FXS, and FXO settings. Click the "Save Settings" button to save the new configuration. Click "Cancel Changes" button if you wish to cancel the changes. Xcelerator IP Administrator Manual Voice Settings March 2007...
  • Page 89 0.5dB. Inter-digit Timeout -- The inter-digit timeout value Its range is from 0 to 30 seconds. This is the elapsed time between dialing digits on the IP2007 before the call will time out and issue re-order tone.
  • Page 90 5-38 Chapter 5 - Xcelerator IP Configuration Xcelerator IP Dynamic Discovery The Xcelerator IP Dynamic Discovery section allows you to configure Xcelerator IP Network settings. Xcelerator IP Name -- The name of the Xcelerator IP system. Run Mode -- The mode that Xcelerator IP is running. Xcelerator IP can run in Master Mode or Slave Mode.
  • Page 91 Voice Settings Xcelerator IP Expansion Table The Xcelerator IP Expansion Table displays a list of all interconnected Xcelerator IP systems. The Xcelerator IP Expansion Table list can be obtained through Xcelerator IP Dynamic Discovery. The Xcelerator IP Expansion Table also allows you to define the specific Xcelerator IP that calls will be routed to.
  • Page 92 5-40 Chapter 5 - Xcelerator IP Configuration Voice Mail Menu Xcelerator IP provides a built-in Auto Attendant and Voice Mail System. Programming of the Voice Mail is segmented into four sections: General Extension Holiday Advanced Xcelerator IP Administrator Manual Voice Settings March 2007...
  • Page 93 Voice Settings General The General section allows you to configure the general setting for the Auto Attendant and Voice Mail. Working Time -- Defines Weekday working hours. If a weekday is a holiday and the Holiday greeting or after hours greeting is selected, the working time for that day needs to be set to 00000000.
  • Page 94 5-42 Chapter 5 - Xcelerator IP Configuration Extension After pressing the "Configure" button, the Extension Voice Mail Configuration screen for that extension will be displayed as shown below: The following items can be set up in the Voice Mail configuration area: Always Forward to Voice Mail Box -- Sends all outside calls to voice mail for the extension (Auto-Attendant).
  • Page 95 Voice Settings Holiday The Holiday settings allow the administrator to configure the holiday or special off-duty days for the Xcelerator IP. The Holiday setting has a higher value which allows it to overwrite the normal settings. Click the buttons under the table to choose additional pages. Xcelerator IP Administrator Manual 5-43 Chapter 5 - Xcelerator IP Configuration...

  • Page 96: Management Settings

    5-44 Chapter 5 - Xcelerator IP Configuration Advanced The Advanced Settings allow the administrator to browse, upload or download voice files via FTP server. Management Settings The system administrator can perform the following functions to manage the configurations, events, and software update of the Xcelerator IP. Settings Time Setting Internet Time...
  • Page 97 Management Settings Settings Menu The System Administrator can perform Xcelerator IP settings (database) backup, restore, and update from this location. The settings can be saved from Xcelerator IP to a local PC. The saved setting file can also be loaded from a PC to the Xcelerator IP. These functions can help the system administrator to manage multiple Xcelerator IPs efficiently.
  • Page 98 5-46 Chapter 5 - Xcelerator IP Configuration Log Menu The Log Setting allows the System Administrator to view the System Log and configure the System Log options. Click "View System Log" to view the System Log. Click "Configure System Log" to configure the System Log options. When configuring the System Log options, you can select from 8 Log Levels and 8 Display Levels: 0 - Emergency 1 - Alert...
  • Page 99 Management Settings Registered Phone Menu The Registered Phone section lists all the phones registered to the Xcelerator IP and provides the link to access the phone's web page. By clicking on the link associated with a phone, the administrator will be logged onto the web page of the specific phone. Time Settings The Time Settings section allows the System Administrator to configure the Xcelerator IP to automatically synchronize with the NTP time server.
  • Page 100 5-48 Chapter 5 - Xcelerator IP Configuration Day Light Savings Time The Daylight Savings Time page allows you to configure the Daylight Saving Time (DST) which includes support for auto adjustment of daylight saving time. By clicking on the "Save Settings" button, the DST configuration will be saved to the Xcelerator IP.
  • Page 101 Management Settings Access Control Menu The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode and password for user 'admin'. Web Port This page allows you to change the number of the Xcelerator IP web port. A change will take effect after a system reboot.
  • Page 102 5-50 Chapter 5 - Xcelerator IP Configuration IP Addresses The IP Address Access Control mode, if enabled, Xcelerator IP will permit access to local management services from IP addresses contained in the Access Control List. If the Access Control mode is disabled, the system will not validate IP addresses from incoming packets.
  • Page 103 Management Settings Update Menu New software can be uploaded from either a local or a remote PC. Clicking the "Browse" button will allow the System Administrator to locate the new software image file in their PC. Then, by clicking "Update Software" the System Administrator will be able to process the software update.
  • Page 104 5-52 Chapter 5 - Xcelerator IP Configuration Save & Reboot Menu Click "Save/Reboot" to save all changes and reboot the Xcelerator IP. The Xcelerator IP will automatically save any configuration changes that were made prior to the reboot, and any modified settings will take effect after the Xcelerator IP system reboot. Xcelerator IP Administrator Manual Management Settings March 2007...

  • Page 105: Diagnostic Information

    Diagnostic Information Diagnostic Information This page provides a user with the following information: network connection information on the net status of Xcelerator IP PSTN Line status of Xcelerator IP IP Trunk Line status of Xcelerator IP VAA Line status of Xcelerator IP FXS status of Xcelerator IP Extension phones Clicking the Reset button will allow you to release the selected trunk line or reset a blocked one.
  • Page 106 3. Registered Extension Phone in LAN or WAN displays the physical registration of the attached IP2007 phones. LAN -- indicates the IP2007 is registered through a LAN port WAN -- indicates the IP2007 is registered through the WAN port Xcelerator IP Administrator Manual...

  • Page 107: A System Prompts & Recordings

    The System Prompts & Recordings appendix is an Administrator tool that will assist you with the following operations: Verifying and referring to system preset voice prompts Setting up a second language for voice prompts (Localization) Recording new voice prompts Xcelerator IP Administrator Manual System Prompts &...

  • Page 109: Xcelerator Ip Voice Prompts

    The Xcelerator IP voice files can be configured using one of two methods: 1) via the telephone user interface, or 2) via prerecorded .vox files that are loaded on the Xcelerator IP by the System Administrator. Both methods are described below.
  • Page 110 Appendix A - System Prompts & Recordings File # 10301 Please leave a message after the tone. Press pound when you have finished recording. 10302 Your message has been recorded. 10303 If you are satisfied with your message, press 1. To listen to your message, press 2.
  • Page 111 Preset Voice Prompts File # 10528 If this entry is correct, press 1.To re-enter, press 2. 10529 Your password has been changed. 10530 Your password has NOT been changed. 10531 To listen to the current greeting, press 1. To record a new greeting, press 2. To delete the current greeting, press 3.
  • Page 112 Appendix A - System Prompts & Recordings File # 10870 Zero 10871 10872 10873 Three 10874 Four 10875 Five 10876 10877 Seven 10878 Eight 10879 Nine 10880 10881 Eleven 10882 Twelve 10883 Thirteen 10884 Fourteen 10885 Fifteen 10886 Sixteen 10887 Seventeen 10888 Eighteen...

  • Page 113: Recording Voice Prompts

    Recording Voice Prompts Recording Voice Prompts There are two ways to change the Xcelerator IP voice prompts: 1) using an IP2007 Phone or 2) using an TFTP Server. Via IP Phone Web-based (configuration utility) 1. Using an Xcelerator IP phone, dial the Voice Mail Directory Number ("100" at default).

  • Page 115: Numbering Plan

    The Numbering Plan appendix provides a list of the default values for the VERTICAL Xcelerator IP system. Xcelerator IP Administrator Manual Numbering Plan March 2007...

  • Page 117: Xcelerator Ip Default Values

    Xcelerator IP Default Values Xcelerator IP Default Values To access the system default values … log in to the Xcelerator IP web interface and select the following menus: Voice > System > Numbering Plan. Start Extension Number End Extension Number Operator Extension During Day Operator Extension During Night FXS Phone Number...
  • Page 119 Index Access Control Phone [3-3] System [3-3] Alphanumeric Display [4-4] Answer a Call [4-4] Answering Position [3-3] Auto Answer [4-4] Attendant [3-3] Basic Call [4-4] Busy Call Forward [4-5] Call Abandon [3-4] Attendant [3-4] Log [4-6] Operator [3-4] Routing [3-4] Waiting [4-6] Call Forward via Auto Attendant [4-5] Caller ID [3-5]...
  • Page 120 Page Allow/Deny [4-9] Paging [3-8] Phone - Web Page Access Control [3-3] Phone Book [4-10] Place a Call [4-10] Plug & Play [3-8] Polarity Reversal Detection [3-8] PSTN Backup [3-9] Register to a Server [4-10] Registration [3-9] Remote Management [3-9] Resume a Held Call [4-8] Router Connections [2-4]...

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