Vertical Summit80 Manual page 37

Vertical Summit80 & Summit800
Feature Description and Operation Manual
3. Dial the ACD Group number. The display shows the Queued call status and will update as
the queue status changes. If no calls are in queue, the phone returns to idle.
4. Hang-up to return to idle and normal display.
Or,
1. Lift the handset or press the [SPEAKER] button.
2. Press the {DISPLAY CALL QUEUE} button. The display shows the Queued call status and
will update as the queue status changes. If no calls are in queue, the phone returns to idle.
3. Hang-up to return to idle and normal display.
To display ACD Call Queue status when the Agent is on a call;
1. Press the {DISPLAY CALL QUEUE} button, the queue status displays for several seconds
then returns to the normal call display.
Conditions
1. The Agent cannot display queued call status while the phone is ringing.
2. If there are no queued calls to display and you activate Queued Calls Display, the
phone returns to idle after providing error tone.
Programming
Keyset Admin.
NUMBERING PLAN
STATION GROUPS
Web Admin.
SYSTEM ID
&NUMBERING PLANS
STATION GROUP DATA Station Group Assignment ACD Group Type
Related Features

Station Groups
Hardware

iPECS IP or LDP Phone
Display ACD Calls In Queue Status (PGM 107-Button 6)
ACD Group (PGM 191)
Flexible Numbering Plan Display ACD Calls In Queue
Status
26
Issue 1.2