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Vertical Wave User Manual

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  • Page 1 Release 1.0 Wave Phone User Guide...
  • Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.

  • Page 3: Table Of Contents

    Basic Phone Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6 Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6...
  • Page 4 Managing Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17 Chapter 3 - Using Wave Phone Features...
  • Page 5 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23 NALOG HONES Wave Phone User Guide...
  • Page 6 SIP P (480 /480 ) - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37 HONES ONLY Wave Phone User Guide...
  • Page 7 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45 IGITAL HONES Wave Phone User Guide...
  • Page 8 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-54 NALOG HONES Wave Phone User Guide...
  • Page 9 Chapter 4 - About Wave SIP Phones Wave SIP Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1...
  • Page 10 Chapter 5 - About Wave Digital Phones Wave Digital Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - -5-1 Edge 100 - 24 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2...
  • Page 11 Before You Begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - - - - - A-2...
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  • Page 13: Chapter 1 - Introduction

    4 through 6. If You are Using a SIP Phone For information on a Wave SIP Phone, see chapter 4 to review descriptions for each of the SIP phone models shown below: •...

  • Page 14: Getting Help

    Getting Help Introduction If You are Using a Analog Phone For information on a Wave Analog Phone, see chapter 6 to review specific details for analog phones. Getting Help If you need information that is not included in this guide, you can get help from your System Administrator, Vertical Technical Support and additional Wave documentation.

  • Page 15: List Of Features By Phone Type

    Introduction Wave Viewpoint User Guide The Wave Viewpoint User Guide describes how to use Wave’s Windows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint.
  • Page 16 Message Waiting Multiple Call Handling Mute Night Answer Paging Specific Group/Zone System/All Password Protection Password - set/change Privacy Redial Saved Number Redial Release Shift Silent Monitor (Supervisors Only) Speed Dial Status Commands - set Swap Key Wave Phone User Guide...
  • Page 17 List of Features by Phone Type Introduction Feature Digital Analog Toggle/Switch Calls Transfer Blind Supervised (to) Voicemail User Programmable Keys Voice title Voicecall Voicemail Call Notification Management Visual Wave Phone User Guide...
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  • Page 19: Chapter 2 - Basic Operation

    When you log on to your account, you hear the Voicemail/Account menu. From this menu you can customize and manage your Wave account. You will also be able to set up and manage your Voicemail account (see page 2-14 for more information about managing voicemail).

  • Page 20: Logging In To Your Account

    (passwords, greetings, status, etc.). You can log in from your own phone or any Wave phone in your company’s phone system. In addition, if you have permission, you can also log in from outside your company’s Wave phone system.

  • Page 21: Recording Your Voice Title

    Wave Phone Account Management Basic Operation Recording Your Voice Title You will need to record or change your name as it will be heard by callers when they dial your extension. To record your Voice Title Log into your account.

  • Page 22: Setting Status Commands

    Status commands allow others to know when you are available and when you are not (and why). When another user in the Wave phone system calls your phone, the status command you have set will appear on their phone display.

  • Page 23: Setting Voicemail Call Notification

    Press 1 to keep the current Notification number (the default for this will be your own extension number). To use an internal extension number Press 2 if you want to be notified at a specific extension within the Vertical Wave phone system. Enter the extension number.

  • Page 24: Basic Phone Handling

    Using a Wave Phone You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special key combinations to redial your last call or call back your last caller.
  • Page 25 Obtain Information for Your Phone You can access a prompt that tells you your extension number and station ID. To hear the prompt Press the line or SPEAKER key to get a dial tone. Press *00 to activate the prompt. Wave Phone User Guide...
  • Page 26 To return a call to your last identified caller Note: You cannot return calls that do not have a specific caller ID. Press Wave reads the number it will dial and prompts you to approve it before it dials the call. Wave Phone User Guide...

  • Page 27: Answering Calls

    Using the Call Waiting, Call Park, Pickup, and Transferring Features These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.

  • Page 28: Ending A Call

    Making Calls Dialing Internal and External Numbers Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another Wave system such as a branch office, and an Internet address.
  • Page 29 Basic Operation To dial an external number You must dial an access code to start dialing an external number. Ask your Wave system administrator what types of external calls you can place and what access codes you must use. Enter <access code><phone number>...

  • Page 30: Using Account Codes

    Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave system administrator can tell you what account codes, if any, you must use.
  • Page 31 After the call ends, call waiting is enabled again. Note: You can enter *70 as part of your fax dial string. For example, your fax dial string might be *70 9 1 617 555 7744. Wave Phone User Guide...

  • Page 32: Voicemail Management

    Hint: of your messages, options, and/or features. Please refer to “Wave Phone Account Management” on page 2-1 for more information. If you are using a Wave Digital phone, be sure to review “Visual Voicemail” on Note: page 3-58. Listening to Messages When listening to messages you have received, you will have several options.
  • Page 33 Press 5 to listen to the first deleted message. Press one of the designated option numbers to access other listening options (see “Using the Listening Options” on page 2-16). AND/OR When the message has finished playing: Press 2 to go to the next message. Wave Phone User Guide...
  • Page 34 Press # during the “message-received” preamble to skip to the beginning of the current message. Press # during the message itself to skip the rest of the message (and play the next message, if there is one). Wave Phone User Guide...

  • Page 35: Managing Messages

    At the tone, record your message, then press #. Press 1 to accept your recording. Press 2 to hear your recording. If you want to re-record the message, press 3. Hint: Set deliver options or re-record your message, as needed. Wave Phone User Guide...
  • Page 36 When the caller’s number appears: Press 1 to dial that number. To choose from a list of available numbers for the sender: Press 2 to display a list of numbers, then select the appropriate number to dial the sender. Wave Phone User Guide...
  • Page 37 Once you have recorded a message, you can use the following options to send it to its destination. You will need to: Select a delivery option, if appropriate. Enter a destination extension (if you are sending a message without first accessing a user’s voicemail) Wave Phone User Guide...
  • Page 38 If you do not know a user’s extension number, press 411, then select the user by Hint: name. If you want to send the message to all users on the system (which have voicemail capabilities) press 8888 Press # to send the message to the designated extension(s). Wave Phone User Guide...

  • Page 39: Chapter 3 - Using Wave Phone Features

    All phones (but not necessarily all models within a phone type) For additional details specific to your phone, refer to the following: Hint: • Chapter 4 - About Wave SIP Phones • Chapter 5 - About Wave Digital Phones •...

  • Page 40: Authorization Codes

    Authorization Codes Using Wave Phone Features Authorization Codes You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions. Using Authorization Codes [ALL] To use an authorization code Dial a phone number.

  • Page 41: Call History

    Call History Using Wave Phone Features Enter the number you want to assign to this key. If you are programming an external phone number, enter the full phone number (including the external access digit(s) and area code). You can press the TAP or Flash button to enter a flash at the start of the dialing string (to use Flash codes).

  • Page 42: Call Park

    Call Park Using Wave Phone Features To clear the Call Lists From an idle phone: Press softkey on the display. MENU Press LISTS Press Next Press Clear Choose either the , (or , then) list to clear, or to clear all three.

  • Page 43: Digital Phones

    Note: The Direct Park key will not work if it has been pre-programmed for an extension other than the target extension. Contact your Wave system administrator for more information. If the phone does not have a Directed Park key, dial *65 and the target extension Hint: number.

  • Page 44: Self Park [All]

    Call Park Using Wave Phone Features To retrieve a direct parked call Listen for dial tone. Press *65. Dial the extension. Self Park [ALL] Self Park places a call in a parked state on your primary line for retrieval from other phones.

  • Page 45: Analog Phones

    Call Park Using Wave Phone Features To retrieve a parked call From any phone: Press Self Park. If the phone does not have a Self Park key, dial *65. You can also use the Direct Park key (if programmed). Dial the extension on which the call was parked.

  • Page 46: System Park [All]

    Using Wave Phone Features System Park [ALL] Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone. Any Vertical Wave phone with the Enhanced Call Waiting feature within the system may Note: be used to retrieve the call.

  • Page 47: Digital Phones

    Call Park Using Wave Phone Features DIGITAL PHONES To system park a call While on a call: Press System Park. If you do not have a programmed System Park key, press Flash, then *62 to park a call. Listen for two short beeps, and hang up.

  • Page 48: Call Pickup

    Call Pickup Using Wave Phone Features To retrieve a system parked call Listen for dial tone. Press *63. Dial the appropriate slot number. Call Pickup You can pick up a call on any extension within your call pickup group. If the line key you use to pick up a call is not part of a call pickup group you can pick up other calls on lines that do not belong to a call pickup group.

  • Page 49: Analog Phones

    Call Pickup Using Wave Phone Features ANALOG PHONES To answer a specific extension Listen for dial tone and press *75. Dial the extension number of the ringing station. Group Pickup [ALL] Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group.

  • Page 50: Call Record

    Call Record Using Wave Phone Features Call Record Call Record records the currently active call and saves it as a .wav file to a Voicemailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call Record key is a programmed key, contact your system administrator for additional information.

  • Page 51: Call Return

    Call Return Using Wave Phone Features Call Return Call Return calls back the last extension that called on your primary line. Call Return does not return calls from external phone numbers. Note: Returning a Call [ALL] SIP & DIGITAL PHONES To use Call Return Press Call Return.

  • Page 52: Call Waiting

    Call Waiting Using Wave Phone Features To accept a call waiting call Press L2 (or the Pickup softkey on models 480i/480iCT). You can also press Flash to answer the call. The initial call is placed on temporary hold. The corresponding primary line key LED blinks, and the L2 LED lights (solid).

  • Page 53: Digital Phones

    Call Waiting Using Wave Phone Features To disable Call Waiting Press *70, and dial the phone number. Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated. DIGITAL PHONES To accept a call waiting call Press Call Waiting.

  • Page 54: Caller Id Blocking

    Caller ID Blocking Using Wave Phone Features To toggle back and forth between the two calls Press Flash, then 4, then follow the prompts. To disable Call Waiting Press *70, then dial the extension or external phone number. Caller ID Blocking Keep your caller ID information private when making a phone call.

  • Page 55: Cancel

    Callers List Using Wave Phone Features ALLERS CREEN ISPLAY ICON DESCRIPTION You have received a new voice message. You have a call on hold. While browsing the Callers list, indicates an unanswered call. You are on an outgoing call. While browsing the Callers list, indicates an answered call.
  • Page 56 Callers List Using Wave Phone Features DITING IN THE ALLERS The Callers List does not save changes. Editing in the Callers List is generally used WARNING: if you plan to call the number and need to add a prefix. Remember, you can add numbers from the Callers List to your Directory.

  • Page 57: Camp-On (Callback)

    Camp-on (Callback) Using Wave Phone Features Camp-on (Callback) Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on key is a programmable key. Contact your system administrator for details.

  • Page 58: Analog Phones

    Note: feature. Contact your system administrator for more information. Using Centrex Flash [D] / [A] If your Wave system uses Centrex service, follow these steps to access the Centrex features. See your phone administrator for more information. DIGITAL PHONES To use Centrex Flash During a call: Press Centrex Flash.

  • Page 59: Analog Phones

    Conference Calls Using Wave Phone Features ANALOG PHONES To access Centrex Flash Listen for dial tone, then press *80. Enter a Centrex feature code. Conference Calls You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) key or a Flash key, you can set up a conference call.
  • Page 60 For Models 480i/480iCT, press Goodbye ( or use the “Drop” softkey. DIGITAL PHONES Since all Wave Digital phones have a hard-coded TRANS/CONF key, a programmed Conference feature key is not required. However, such a feature key is supported for backwards compatibility.
  • Page 61 Conference Calls Using Wave Phone Features To set up a Conference During a call: Press TRANS/CONF to place the other party on hold. The HOLD key LED flashes red, and the line key LED is yellow. Listen for dial tone, then dial the number of the next party.

  • Page 62: Dial By Name

    Dial By Name Using Wave Phone Features Dial By Name The Dial by Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names.

  • Page 63: Direct Station Select/Busy Lamp Field

    Direct Station Select/Busy Lamp Field Using Wave Phone Features Direct Station Select/Busy Lamp Field Direct Station Select/Busy Lamp Field (DSS/BLF) keys allow you to monitor the status of extensions, to call extensions with one key press, and to easily transfer calls to them.

  • Page 64: Directory List

    Directory List Using Wave Phone Features Directory List Using the Directory List [S] SIP PHONES The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the Directory by adding them manually, or by saving the number and name from other lists stored on your phone.

  • Page 65: Do Not Disturb

    Do Not Disturb Using Wave Phone Features Saving from Hard keys to the Directory To save an entry from your or Callers or Redial list Press the associated key for the list you want to view - Callers List ( ) or Redial ( ).

  • Page 66: Using Do Not Disturb [All]

    Do Not Disturb Using Wave Phone Features Using Do Not Disturb [ALL] ALL PHONES Hint: You can use the following alternative method for using DND on ANY phone or use the specific method shown for each phone type below. Login to voicemail.

  • Page 67: Flash

    Flash Using Wave Phone Features To cancel Do Not Disturb Press Do Not Disturb. The Do Not Disturb LED goes out. If you do not have a programmed Do Not Disturb key, dial *42. Note: You can also enable/disable DND using the following keys: Press MENU, then press NEXT three times.

  • Page 68: Forwarding Calls [All]

    Forward Calls Using Wave Phone Features Forwarding Calls [ALL] SIP PHONES The Forward key applies only to calls received on your primary line. You can activate only one Forward key on your phone at any given time. The Forward feature will behave differently depending on whether or not your Forward key is programmed with a target phone number.
  • Page 69 Forward Calls Using Wave Phone Features To forward calls to internal extensions Press User Forward. Enter the extension number to which you want to forward calls. The User Forward key red LED flashes indicating that Forward is enabled, and displayed.
  • Page 70 Forward Calls Using Wave Phone Features SING ORWARD OLLOW From any phone in the system, you can specify an extension to which you want your calls forwarded. Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten to set the forward prior to leaving your office.

  • Page 71: Analog Phones

    ANALOG PHONES You can have your calls forwarded to an outside line (for example to a branch office or your home) or to another extension within the Wave phone system. To forward your phone to an external phone Listen for dial tone and press *43.

  • Page 72: Headset

    Headset Using Wave Phone Features Headset Using a Headset [ALL] Follow the procedure below when making and receiving calls using a headset. SIP PHONES Ensure that you have selected a headset audio mode by accessing the Options list (under Option 7.Headset Settings Plug the headset into the jack.

  • Page 73: Hold

    Hold Using Wave Phone Features Hold You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features. Placing a Call on Hold [ALL] SIP PHONES To place a call on hold...

  • Page 74: Digital Phones

    Hold Using Wave Phone Features DIGITAL PHONES To place a call on hold Press HOLD. When a call is on hold, the red LED flashes next to the corresponding line or call appearance key. You can hang up the handset or use other phone features.

  • Page 75: Intercom Button

    Intercom Button Using Wave Phone Features Intercom Button Using the Intercom Button [S] You can use this button to make calls from your phone to another extension within your phone system. To see other call procedures, refer to “Making Calls” on page 2-10.

  • Page 76: Message Waiting

    Message Waiting Using Wave Phone Features Message Waiting If you have a Message Waiting key, the corresponding LED flashes when there are new Voicemail messages. If there are new Voicemail messages, you will hear a stutter tone when you select your primary line key. In addition, the number of messages waiting will appear next to the Message Waiting icon ( ) on the display.

  • Page 77: Multiple Call Handling

    Appearance key programmed to show the call, the calls will be more difficult to manage from the phone. Increasing the number of Call Waiting calls allowed to be greater than 1 is not recommended unless you are using the Vertical Wave ViewPoint application to manage the calls. Wave Phone User Guide...

  • Page 78: Mute

    The MUTE LED will be cleared. Night Answer By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination. Your system administrator can configure any on- or off-premise phone number as the destination.

  • Page 79: Digital Phones

    Page Using Wave Phone Features DIGITAL PHONES To turn on the Night Answer Service Press Night Answer. If you do not have a programmed Night Answer key, dial *85. When the Night Answer Service is active, the Night Service LED flashes red.

  • Page 80: Digital Phones

    Page Using Wave Phone Features DIGITAL PHONES To page all phones with speakers Press System Page. If you do not have a programmed System Page key, dial *11. Make the announcement. Hang up when you are finished making your announcement.

  • Page 81: Page A Specific Group/ Zone [D] / [A]

    Page Using Wave Phone Features Page a Specific Group/ Zone [D] / [A] DIGITAL PHONES To page a specific group/zone Press Zone Page. If you do not have a programmed Zone Page key, dial *12 and the zone number. Make the announcement.

  • Page 82: Password Protection

    You can configure your phone so that it requires a password before allowing user programming such as editing the Autodial buttons, programming feature keys, and changing the voicemail display. Contact your Wave system administrator for information about password protection settings.

  • Page 83: Privacy

    Privacy Using Wave Phone Features Privacy The privacy feature is used to mark a call as private which means that shared line appearances will be prevented from breaking into the call. Additionally, a held private call can not be retrieved by a shared line appearance. Privacy is generated from any privacy enabled party to all parties in a call.

  • Page 84: Digital Phones

    Release Using Wave Phone Features DIGITAL PHONES To redial a number Press Redial or #. To display the last number dialed, from an idle phone press then Redial Hint: MENU or #. Press SPEAKER to return the phone to idle.

  • Page 85: Saved Number Redial

    Saved Number Redial Using Wave Phone Features Saved Number Redial This feature allows a user to save a number he has just dialed or is connected to on a key so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat key on your phone.

  • Page 86: Shift

    Shift Using Wave Phone Features TORING THE AVED UMBER AS AN The Save/Repeat key is intended to be a quick method to temporarily store a number. Only the number is stored; the user is not prompted to enter a name and the value stored is not password protected.

  • Page 87: Silent Monitor

    Silent Monitor Using Wave Phone Features Silent Monitor Silent Monitor allows a supervisor to monitor an agent call with either the agent or the caller knowing that the call is being monitored. The supervisor hears both sides of the call but cannot speak to either the agent or the caller.

  • Page 88: Speaker

    Speaker Using Wave Phone Features Speaker The SPEAKER key lets you switch between using the handset and using hands-free mode during a call. It also will terminate a call while in hands free mode. Using the Speaker Feature [S] / [D]...

  • Page 89: Speed Dial

    Speed Dial Using Wave Phone Features Speed Dial Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail. You can configure your speed dial number by saving a listing from your Directory list to a programmable key through your phone.

  • Page 90: Using System Speed Dial [D] / [A]

    Speed Dial Using Wave Phone Features Using System Speed Dial [D] / [A] Depending on the feature key’s programming, System Speed Dial may work in one of three ways: System Speed Dial -- the System Dial key programming does not contain an index, and the...

  • Page 91: Swap Key

    Swap Key Using Wave Phone Features Swap Key Using the Swap Key [S] SIP PHONES (MODEL 9112I ONLY) The Swap key is a programmable key that allows you to toggle back and forth between an active call and a call waiting (see “Call Waiting” on page 3-13).

  • Page 92: Analog Phones

    Transfer Using Wave Phone Features ANALOG PHONES To make a blind transfer While on a call: Press Flash, then . Dial the destination extension.You can also use this alternate step: While on a call, Hint: press Flash then 1, then listen for the prompt to assist you with making the transfer.

  • Page 93: Digital Phones

    Transfer Using Wave Phone Features DIGITAL PHONES To make a supervised transfer While on a call: PressTRNS/CONF or Flash, to place caller on hold. Listen for dial tone, then enter the destination extension number. When the destination party answers: Announce the call.

  • Page 94: Transferring Calls To Voicemail [D] / [A]

    Using Wave Phone Features Transferring Calls to Voicemail [D] / [A] If you are using a Wave Digital or Analog phone, you can transfer calls directly into voicemail without ringing the destination extension. This feature requires a specially programmed feature key. Contact your system Note: administrator to find out if this feature is available on your Wave Digital phone.

  • Page 95: User Programmable Keys

    Some phones may have a programmed key (usually named “Program”) available for Note: performing these programming tasks. Contact your Wave system administrator for more information about whether or not a “Program” key exists on your phone. Using Programmable Keys [D]...

  • Page 96: Visual Voicemail

    Visual Voicemail Using Wave Phone Features SING THE UERY EATURE A query of a feature key will display what feature has been programmed onto the key. To display feature information From an idle phone: Press softkey on the display. MENU Press a feature key.
  • Page 97 NEXT VDISP If a password is requested at this point, enter the phone’s password. Contact your Note: Wave system administrator for information about passwords. Press to have , where equals the number of new messages in the...

  • Page 98: Voicecall

    Voicecall Using Wave Phone Features Voicecall Voicecall is a page directed to a specific digital phone extension that allows the receiving party to reply. Using the Voicecall Feature [D] DIGITAL PHONES To use Voicecall Press Voicecall. If you do not have a programmed Voicecall key, dial *82.

  • Page 99: Chapter 4 - About Wave Sip Phones

    Chapter 4 About Wave SIP Phones This chapter illustrates and describes the specific features of the different Vertical Wave SIP phones. Wave SIP Phone Models The following pages show the details of each SIP phone model: Vertical 9133i SIP Phone...

  • Page 100: Sip Phone 9133I

    Wave SIP Phone Models About Wave SIP Phones SIP Phone 9133i 4 - Scroll & Select 3 - Hold 6 - End Call 7 - Programmable 2 - Handset 5 - Display Keys 8 - Options 1 - Speaker/ 9 - Directory...
  • Page 101 Wave SIP Phone Models About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker/Microphone switch between using the handset and using hands-free mode during a Handset answer or place an internal or external call. Hold Button place a call on hold and keep the party connected while you hang up the Scroll and Select Buttons scroll through menu options and select items shown on the display.

  • Page 102: Sip Phone 9112I

    Wave SIP Phone Models About Wave SIP Phones SIP Phone 9112i 2 - Handset 4 - Scroll & 7 - Callers List Select 3 - Hold 5 - Display 8 - Conference 6 - End Call 1 - Speaker/ Microphone...
  • Page 103 Wave SIP Phone Models About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker/Microphone switch between using the handset and using hands-free mode Handset answer or place an internal or external call. Hold Button place a call on hold and keep the party connected while you hang Scroll and Select Buttons scroll through menu options and select items shown on the display.

  • Page 104: Sip Phone 480I/480Ict

    Wave SIP Phone Models About Wave SIP Phones SIP Phone 480i/480iCT 3 Hold, 4 Redial, & 5 Goodbye 2 - Handset 6 Options 7 - Display 8 - Soft Keys 1 - Speaker/ Microphone 9 - Scroll & Select 10 - Intercom ‘11 - Services...
  • Page 105 Wave SIP Phone Models About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker/Microphone switch between using the handset and using hands-free mode Handset answer or place an internal or external call. Hold Button place a call on hold and keep the party connected while you hang Redial Button place a call to the last phone number you dialed from your phone.

  • Page 106: Using A Sip Phone

    Using a SIP Phone About Wave SIP Phones Using a SIP Phone This section describes how to use the physical features on your Vertical SIP phone, including: • Hard Keys • Navigation Arrow Keys • Soft Keys • Line Keys •...

  • Page 107: Line Status Lights

    Using a SIP Phone About Wave SIP Phones Line Status Lights Model 480i/480iCT or 9133i - An LED next to the line appearance key indicates the status of that line. If the line status light is: The line status is:...

  • Page 108: Display Information

    In certain circumstances, you may see other information in the display: • Vertical splash screen - Appears when you first plug in your phone, and each time you restart it. • ‘Updating Config’ or ‘New Firmware’ - Appears whenever your phone is being automatically updated.

  • Page 109: Phone Settings

    Phone Settings About Wave SIP Phones Phone Settings Setting Options 01 Language Pressing the Options button gives you a list of configurable 02 Time and Date options. 03 Set Ring Tone The first seven options allow you to customize your phone 04 Clear Msg.

  • Page 110: Pairing The Handset To The Base

    Pairing and Unpairing the Cordless Handset and Base (480i CT Only) About Wave SIP Phones Pairing and Unpairing the Cordless Handset and Base (480i CT Only) When using the 480iCT cordless handset, remember that the handset must be paired (registered) to its “base station”.

  • Page 111: Unpairing Handset From The Base

    Pairing and Unpairing the Cordless Handset and Base (480i CT Only) About Wave SIP Phones On the 480i CT cordless handset Press the softkey for Pair “ ” will appear on the handset display during Attempting to pair... the process.

  • Page 112: Outside Line Supported Features

    Outside Line Supported Features About Wave SIP Phones Unsuccessful Removal If pairing is unsuccessful, repeat the steps 1 through 6 above (making sure the base and handset are within three feet of each other), then the steps below: On the 480i CT cordless handset...
  • Page 113 Outside Line Supported Features About Wave SIP Phones On connected calls When you are connected to a call on an outside line, you can use the following phone keys: • Primary, secondary, and other outside line keys (press to toggle between calls) •...

  • Page 114: Sip Phone Feature Codes

    SIP Phone Feature Codes About Wave SIP Phones SIP Phone Feature Codes Call Park ......* Do Not Disturb .

  • Page 115: Chapter 5 - About Wave Digital Phones

    Chapter 5 About Wave Digital Phones This chapter illustrates and describes the specific features of the different Vertical Wave Digital phones. Wave Digital Phone Models The following pages show the details of each Digital phone model. Edge 100 - 24 button...
  • Page 116 Wave Digital Phone Models About Wave Digital Phones Edge 100 - 24 button 1 - Headset (auxiliary) Jack 2 - Handset 3 - Hands-free Speaker (located behind front panel) (located under the handset) 4 - Display 5 - Soft Keys...
  • Page 117 Wave Digital Phone Models About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the Handset answer or place an internal or external call.
  • Page 118 Wave Digital Phone Models About Wave Digital Phones Edge 100 - 12 button 1 - Headset (auxiliary) Jack 2 - Handset 3 - Hands-free Speaker (located behind front panel) (located under the handset) 4 - Display 5 - Soft Keys...
  • Page 119 Wave Digital Phone Models About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the Handset answer or place an internal or external call.
  • Page 120 Wave Digital Phone Models About Wave Digital Phones Impact SCS - 24 button 1 - Headset (auxiliary) Jack 3 - Hands-free Speaker 2 - Handset (located behind front panel) (located under the handset) 4 - Display 5 - Soft Keys (not...
  • Page 121 Wave Digital Phone Models About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the Handset answer or place an internal or external call.
  • Page 122 Wave Digital Phone Models About Wave Digital Phones Impact SCS - 12 button 2 - Handset 3 - Hands-free Speaker 1 - Headset (auxiliary) Jack (located under the handset) (located behind front panel) 4 - Display 5 - Soft Keys...
  • Page 123 Wave Digital Phone Models About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack speak to a caller when using a headset instead of holding the Handset answer or place an internal or external call.

  • Page 124: Line Keys

    Using a SIP Phone About Wave Digital Phones Using a SIP Phone Line Keys All phones have a primary line key. Your phone might also include one or more secondary line keys and outside line keys. Line keys are idle when there is no LED lit beside them. Lines with a red LED are in use and you cannot join the call.

  • Page 125: Set Up And Installation

    Set Up and Installation About Wave Digital Phones Set Up and Installation Adjusting the Pedestal Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand. Lift the front panel of the phone upward with one hand and, with the other hand, raise the supporting arms.

  • Page 126: Making The Connections

    Set Up and Installation About Wave Digital Phones Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors for attaching the power supply and an optional headset.

  • Page 127: Phone Settings

    Phone Settings About Wave Digital Phones Phone Settings Modifying the Display Contrast To adjust the display contrast On an idle phone: Press softkey on the display. MENU Press until appears, then press the corresponding key. NEXT DISP Press to change the contrast.

  • Page 128: Digital Phone Feature Codes

    Digital Phone Feature Codes About Wave Digital Phones Digital Phone Feature Codes Call Park Conference ..Flash + phone no + Flash + *71 Directed ... Flash + *66 + ext Reconnect .

  • Page 129: Chapter 6 - About Wave Analog Phones

    Analog phones only. Introduction Because not all of the features described in previous chapters and in this one, are available on all Vertical Wave analog phones, it is recommended that you contact your phone system administrator for additional information. Special Tones You will hear different tones while using your phone: •...

  • Page 130: Analog Phone Feature Codes

    Analog Phone Feature Codes About Wave Analog Phones Analog Phone Feature Codes Call Park Conference ..Flash + # + phone no+ Flash + *5 Directed ... . Flash + *66 + ext Retrieval .

  • Page 131: Appendix A - Counterpath Sip Softphone

    Note: describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave. Other settings may be left in their default configuration. For information on using other softphone features, see the documentation that came with your softphone.

  • Page 132: Installing & Configuring The Eyebeam Sip Softphone

    The configuration procedure describes only those steps necessary for the eyeBeam phone to work with Wave . Other settings may be left in their default configuration. For information on using other eyeBeam features, see the eyeBeam documentation. VPN connectivity is required to work remotely.
  • Page 133 When the SIP Accounts dialog box opens: 4. Select the first SIP Account row. 5. Press the Add Button. If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone Note: and choose Account Settings to open it again. Wave Phone User Guide...
  • Page 134 • Password/Authentication user name - Leave these blank. • Domain - Enter the name or IP address of the Wave SIP Server to which this phone is registered, as provided by your system administrator. Click on the Topology tab. Enable the “Port used on your local computer”.
  • Page 135 11. Click on the Advanced tab. 12. Uncheck Send SIP keep-alives. 13. Click OK or Apply to save your changes. You are returned to the SIP Accounts window. You will see any new SIP account information you added in that window. Wave Phone User Guide...
  • Page 136 14. Click Close to exit that window and return to the CounterPath SIP Phone interface. 15. Right -click on the Phone interface to display a menu. 16. Click on Options to display the Options window. 17. Click on the Advanced tab. 18. Click on the Audio Codecs icon. Wave Phone User Guide...
  • Page 137 Installing & Configuring the eyeBeam SIP Softphone CounterPath SIP Softphone Add the preferred codecs to the Enabled codecs column. The following codecs on the eyeBeam are supported by Wave: • G711 uLaw • G711 alaw • G729 You will need to click on the appropriate codecs (as shown above), then click on...
  • Page 138 22. Make sure that the correct audio devices on your PC are selected for voice capture and audio. 23. Click OK or Apply to save your changes. If the configuration has been made correctly the eyeBeam should show Hint: "Logged in - enter phone number" and "Your Number is <username>". Wave Phone User Guide...

  • Page 139: Using The Counterpath Eyebeam Sip Softphones With Wave

    Note: When placing a Wave call that requires dialing an access code from an eyeBeam phone, you do not hear dial tone after dialing the access code. You can continue dialing the number and the call will be placed correctly.
  • Page 140 Mute Click on the phone’s Mute button to mute the call. Record Clicking Record performs a local eyeBeam recording, not a Wave call recording. See the eyeBeam documentation for details. Speakerphone Note that the eyeBeam will not Auto Answer via the speakerphone. To automatically answer calls via the speakerphone, turn on Wave’s...

  • Page 141: Appendix B - Troubleshooting

    Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, your system administrator can obtain an additional accessory, the Vertical PoE (Power over Ethernet) inline power supply, that provides power over Ethernet locally to your phone.
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  • Page 143: Phone Type Feature Index

    Camp-on 3-20 Supervised 3-55 Centrex 3-21 Voicemail 3-56 Conference Calls 3-23 Voice title 2-3 Do Not Disturb 3-28 Voicemail Feature Codes 6-2 Call Notification 2-5 Flash 3-29 Management 2-14 Forward Calls 3-33 Greetings - manage 2-3 Wave Phone User Guide...

  • Page 144: Digital Phones

    Feature Codes 5-14 Call Notification 2-5 Flash 3-29 Management 2-14 Forward Calls 3-30 Visual 3-58 Greetings - manage 2-3 Hold 2-9, 3-36 Join a Call 3-37 Line Keys Primary 5-10 Secondary 5-10 Log into your account 2-2 Wave Phone User Guide...

  • Page 145: Sip Phones

    Forward Calls 3-30 Transfer Greetings - manage 2-3 Blind 3-53 Headset 3-34 Supervised 3-54 Volume Controls 4-11 Voice title 2-3 Hold 2-9, 3-35 Voicemail Call Notification 2-5 Intercom Button 3-37 Line Keys Management 2-14 Outside 4-14 Wave Phone User Guide...
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