Announcements - Vertical Summit80 Manual

Vertical Summit80 & Summit800
Feature Description and Operation Manual

2.7.4 Announcements

Description
Each ACD group can provide announcements to incoming callers. Primary and secondary
announcements are available with control timers. The first announcement is played after 1
nd
control timer. The 2
announcement. The second announcement can be replayed at defined intervals. If desired, the
primary message can be defined to play in full to all callers as a ―guaranteed announcement‖ or
only for calls that queue.
When enabled, a CIQ (Calls in Queue) announcement is played to callers that are queued to the
ACD group. The CIQ announcement (―Your Call is number xx in Queue‖) is played to queued
st
callers after the 1 announcement is played and again after each time the 2
played. Internal callers using an iPECS IP or LDP phone with Display also receive the ―You are
xx in queue‖ display message.
Operation
System
ACD group announcements are played automatically based on the ACD group assignments.
System Attendant
To record a System Announcement for an ACD Group;
1. Press the [TRANS/PGM] button.
2. Dial ―06‖, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (―01‖-―70‖)
5. Dial the language type (―1‖~‖6‖), the current announcement is played followed by the ―Press
# to record‖ prompt.
6. Dial ―#‖.
7. After the beep-tone, record message.
8. Press the [HOLD/SAVE] button to stop recording and save the announcement.
To delete a recording
1. Press the [TRANS/PGM] button.
2. Dial ―06‖, the System Announcement Record code.
3. Dial the sequence number of the voice storage unit.
4. Dial the Announcement number (―01‖-―70‖).
5. Dial the language type (―1‖~‖6‖), the current announcement is played followed by the ―Press
# to record‖ prompt.
6. Press the [SPEED] button during playback to erase the announcement
control timer determines the period between the first and second
27
Issue 1.2
st
nd
announcement is